Q&A Hero

Q: One way to show that you are listening is to __________. A) look away from the speaker while he or she is speaking B) lean forward and put your head down C) check your cell phone for messages D) ask thoughtful questions

Q: If someone asks a question during your presentation, you should __________. A) look down at your notes while the person is speaking B) maintain a stone-faced expression rather than smile C) paraphrase the person's question before responding D) shake your head slightly from side to side as the person speaks

Q: What should a speaker do to avoid confusion due to jargon? A) Explain concepts and define key terms B) Increase your volume level C) Read the speech slowly D) Read the speech as planned

Q: When using presentation aids, you should __________. A) present them to the audience all at once B) limit yourself to only one or two per presentation C) wait until the end of the presentation to display them D) display them only when referring to them

Q: What would be the best approach to take if your supervisor wanted you to sit in on a group presentation and then provide critical feedback? A) Action oriented B) Time oriented C) People oriented D) Content oriented

Q: __________ listeners are likely to express more empathy toward the speaker than are people with other listening styles. A) Time-oriented B) Content-oriented C) Action-oriented D) People-oriented

Q: If you are running late and a neighbor stops to talk about the upcoming block party, it would be best to take a __________ approach to listening. A) people-oriented B) time-oriented C) action-oriented D) content-oriented

Q: If you are having trouble listening to someone because he or she is speaking too fast, you should __________. A) seek a quieter environment B) focus on what is being said and filter out any distractions C) ask someone else what was just said while the speaker is still speaking D) try to keep your blood sugar fairly level

Q: Nonverbal communication refers to any type of communication, including the words. A) True B) False

Q: Women hug each other and smile more than men. A) True B) False

Q: Nonverbal communication supplements verbal communication. A) True B) False

Q: Nonverbal messages never contradict verbal messages. A) True B) False

Q: The study of sound is referred to as oculesics. A) True B) False

Q: It is possible to portray a number of emotions through your eyes. A) True B) False

Q: Physical violence is a type of haptics that is harmful. A) True B) False

Q: Cognitive scientists and communication researchers agree that hearing is a __________ activity. A) complex B) cognitive C) passive D) learned

Q: What are the two main aspects of listening? A) Hearing and multitasking B) Hearing and processing C) Multitasking and retaining D) Processing and retaining

Q: According to the Attentiveness Curve, poor listeners are likely to __________. A) pay attention throughout the entire speech B) pay attention only during the first few minutes of the speech C) stop listening near the end of the speech D) start paying attention again at the end of the speech

Q: Which style of listening is effective in crisis situations but not in relationship communication? A) Hearing oriented B) Action oriented C) Content oriented D) Time oriented

Q: Which is an impact of technology on nonverbal communication? A) Increased distance from celebrities B) Less difficulty in determining a message's truthfulness C) Decrease in misunderstandings D) Greater expectation of immediacy

Q: Leaning in while talking to a close friend is an example of which type of nonverbal communication? A) Olfactics B) Kinesics C) Haptics D) Oculesics

Q: Many cultures prefer to do several tasks at once. These are considered _____________cultures.

Q: Smiling and frowning are examples of which type of nonverbal communication? A) Kinesics B) Paralanguage C) Facial expressions D) Chronemics

Q: In the United States, direct eye contact commonly indicates __________. A) shyness B) distrust C) confidence D) fatigue

Q: Rubbing a partner's arm represents what type of nonverbal communication? A) Facial expressions B) Chronemics C) Haptics D) Oculesics

Q: What is the range of personal distance in the United States? A) 0 inches to 18 inches B) 18 inches to 4 feet C) 4 feet to 12 feet D) 12 feet or more

Q: To maintain formal distance in the United States, you must stand __________ away from the other person. A) up to 18 inches B) no more than 4 feet C) up to 12 feet D) at least 12 feet

Q: The clothing you wear is an aspect of which type of nonverbal communication? A) Paralanguage B) Physical appearance C) Olfactics D) Chronemics

Q: Tattoos and nose rings are examples of __________. A) artifacts B) oculesics C) paralanguage D) kinesics

Q: The study of the tone, pitch, accent, and volume of your voice is referred to as __________. A) olfactics B) oculesics C) proxemics D) paralinguistics

Q: Spraying some cologne on before a first date is an example of what type of nonverbal communication? A) Olfactics B) Paralanguage C) Proxemics D) Haptics

Q: Briana arrived to her friend's barbecue an hour late because she knew that to her friend, 1:00 p.m. really meant 2:00 p.m. or later. This represents which type of nonverbal communication? A) Olfactics B) Oculesics C) Facial expressions D) Chronemics

Q: James was heading to a meeting when he ran into his brother and ended up talking to him for quite a while. When James finally arrived at the meetingan hour after it was supposed to beginhe found that the meeting hadn't started and everyone was chatting informally over donuts. The fact that the meeting hadn't yet started even though it was scheduled to begin an hour earlier indicates that James is most likely a member of which type of culture? A) Monochronic B) Polychronic C) Olfactic D) Oculesic

Q: The study of smell is also referred to as _____________.

Q: __________ verbal messages places emphasis on a particular part of the words you have spoken. A) Contradicting B) Substituting C) Accenting D) Supplementing

Q: _____________ means doing one task at a time.

Q: Abigail gazed into her daughter's eyes, smiled, and said, I love you. Abigail used nonverbal communication to __________ her verbal message. A) supplement B) contradict C) regulate D) accent

Q: The study of eye contact is called _____________.

Q: Placing your finger over your lips while shushing someone at the library is an example of using nonverbal communication to __________ a verbal message. A) contradict B) repeat C) regulate D) substitute for

Q: The study of touch is a type of nonverbal communication that is often referred to as _____________.

Q: When Dennis's father asked him how his day went, Dennis looked down and mumbled sadly, It was great. Dennis's nonverbal communication __________ his verbal message. A) supplemented B) contradicted C) substituted D) repeated

Q: _____________ is the study of space.

Q: As Jennie was leaving for school, her father stopped to talk to her about her plans for the weekend. As they spoke, she checked her watch at least five times during the conversation because she was in a rush to get to class. Jennie's nonverbal communication served which function? A) Repeating B) Accenting C) Regulating D) Contradicting

Q: _____________refers to the tone, pitch, accent, and volume of your voice.

Q: When you silently wave your arm to a friend to indicate that he or she should join you, you are using nonverbal communication for which purpose? A) Substituting B) Repeating C) Supplementing D) Regulating

Q: When nonverbal behaviors _____________ verbal messages, the same message is presented in two different ways.

Q: Erin and Ce-Ce greeted each other with a slap on the back. This is an example of which type of nonverbal behavior? A) Traditionally feminine B) Traditionally masculine C) Monochronic D) Polychronic

Q: Silently nodding your head to indicate yes is an example of nonverbal communication _____________ for verbal communication.

Q: Which of these people is using computer-mediated communication? A) Peter, who is writing a letter to his grandmother B) Tina, who is having a face-to-face conversation with her roommate C) Andy, who is texting his sister D) Gina, who is delivering a speech in her public speaking class

Q: When you use nonverbal communication to _____________ verbal communication, you highlight one portion or word of a message.

Q: Using all capital letters when sending a text message usually means that the sender is __________. A) laughing B) crying C) flirting D) yelling

Q: _____________is another term for the study of body language.

Q: Communication that occurs using electronic devices, including computers, tablets, cell phones, and smartphones, is called _____________ communication.

Q: At least __________ of messages are communicated nonverbally. A) one-third B) two-thirds C) one-fourth D) one-half

Q: When nonverbal communication _____________ verbal communication, it adds to or enhances the words you speak or write.

Q: What are the three major influences on nonverbal communication? A) toughness B) competition C) empathy D) disengagement

Q: Male professors are judged by students on their attire more than female professors are. A) True B) False

Q: Females with higher-pitched voices are usually seen as confident. A) True B) False

Q: The tone of a person's words can display seriousness, humor, anger, and excitement. A) True B) False

Q: Many countries think people in the United States care too much about personal hygiene. A) True B) False

Q: Chronemics refers to the study of smell. A) True B) False

Q: In the United States, we tend to have a high concern for time because we are a polychronic culture. A) True B) False

Q: With computer-mediated communication, there are greater expectations of immediacy and response. A) True B) False

Q: The messages implied by emoticons are usually unintentional. A) True B) False

Q: We should avoid interpreting another person's nonverbal messages through our own lens. A) True B) False

Q: When using technology to send messages, we should be intentional about our use of emoticons or emojis. A) True B) False

Q: The term _____________ is often used to describe racial and ethnic groups, but it can include different religious and regional groups as well.

Q: Behaviors that are _____________ exist in more than one culture.

Q: Physical appearance is a form of nonverbal communication in which the harshest judgments are made. A) True B) False

Q: Physical appearance includes the colors and clothing we wear, and even our choice of hairstyle. A) True B) False

Q: Storytelling is a common way of using language creatively. A) True B) False

Q: One function of words is to perform actions. A) True B) False

Q: A person's occupation is an example of an immutable characteristic. A) True B) False

Q: Flooding is especially likely to be triggered in heterosexual males in a romantic relationship. A) True B) False

Q: The use of abstract language is a way to improve the clarity of your message. A) True B) False

Q: To avoid bias, it is important to use gender-specific terms when possible. A) True B) False

Q: We should recognize that we will not always agree with people when we interact. A) True B) False

Q: The exchange of messages using language is ___________ communication.

Q: A(n) ___________ is a standardized use of words that is shared by a community of persons.

Q: Men take up more personal space than women do. A) True B) False