Q&A Hero

Q: People living in a high-uncertainty-avoidance culture tend to be informal and flexible. A) True B) False

Q: In high-context cultures, people rely on information from the situation to help interpret the message. A) True B) False

Q: In a collectivist culture, individual emotions are often expressed. A) True B) False

Q: There is a general consensus that culture is something you are born with. A) True B) False

Q: Which of the following is a direct result of ethnocentrism? A) Believing that the things you do are normal and better than the things others do B) Believing that everyone is equal C) Believing that cultures are different, and none is inherently better than any other D) Believing that culture is important to everyone

Q: Which statement about ethnocentrism is false? A) It encourages marginalization of other cultures. B) It reinforces isolation of one's own culture. C) It contributes to misunderstanding, ignorance, and prejudice. D) It promotes a sense of togetherness and equality.

Q: The act of showing negative and illogical bias toward that which is different is called __________. A) diversity B) power distance C) prejudice D) assimilation

Q: Which of the following is NOT a step in being culturally mindful? A) Showing awareness of and respect for cultural variations B) Expressing a willingness to learn about and participate in other cultures C) Avoiding people of other cultures in order to learn more about your own D) Limiting ethnocentrism and condemning hate

Q: Which question will help you assess your cultural variations? A) In what ways is your culture superior to other cultures? B) Do you consider your culture oriented more toward individuals more concerned for all? C) What can you do to convince people from other cultures to join your culture? D) Is enculturation a more effective process than acculturation for learning a culture?

Q: As you familiarize yourself with other cultures, you will likely __________. A) develop more cultural biases B) become less ignorant or prejudiced about others C) decide to abandon your culture in favor of another culture D) become a proponent of hate speech

Q: One way to familiarize yourself with a new culture is to __________. A) examine your own heritage B) learn new words in a different language C) focus on local issues D) reread your favorite book

Q: Which statement about ethnocentrism is true? A) It makes it difficult for people in the same group to develop a sense of cohesion. B) It discourages ignorance and helps prevent misunderstanding. C) It makes conflict resolution between groups easier. D) It can be controlled by acknowledging that there are aspects of other cultures that you may not understand.

Q: When asking questions about another culture, you should think like an anthropologist, which involves __________. A) looking for meaning and function B) educating others about your beliefs C) examining your age identity D) developing an ethnocentric bias

Q: What should be your response to hate speech? A) Embrace it as an alternative viewpoint B) Add to the conversation C) Avoid and condemn it D) Act like it doesn't exist

Q: Which of the following values would be embraced in a traditionally feminine culture? A) Assertiveness B) Decisiveness C) Independence D) Benevolence

Q: People living in a high-contact culture are likely to __________. A) hug their friends as a greeting B) express little emotion when hearing good news C) stand far apart from one another D) stay calm when something unexpected happens

Q: Which is an example of a low-contact culture? A) United States B) Australia C) Japan D) Iran

Q: In a high-power-distance country, the hierarchy that exists between superiors and subordinates is considered __________. A) nonexistent B) informal C) illegitimate D) traditional

Q: Which of the following is an example of forced assimilation? A) A Muslim student choosing to wear a hijab to school B) All class members being required to participate in Catholic Mass C) An American student deciding to speak Spanish at a school in Brazil D) A college instructor wearing her long hair curly to class

Q: Which of the following occurs when a person doesn't give up his or her core cultural identity but does add another cultural layer? A) Assimilation B) Accommodation C) Separation D) Enculturation

Q: Which term refers to both cultural and behavioral traits related to one's biological sex? A) Gender B) Ethnicity C) Race D) Diversity

Q: In terms of age, younger people tend to self-identify by __________. A) generation B) relative mental capacity C) relative physical ability D) chronological age

Q: Which of the following is likely to occur in a place with low uncertainty avoidance? A) Having a lengthy conversation with a stranger B) Avoiding eye contact while speed-walking to work C) Asking and receiving directions from your phone instead of a person on the road D) Road rage during rush-hour traffic

Q: People who prefer low-context communication focus mainly on __________. A) facial expressions B) environmental cues C) hand gestures D) the spoken word

Q: People in individualistic cultures value __________. A) togetherness B) tradition C) personal autonomy D) loyalty

Q: It's Sarah's birthday, and she and a group of her friends decide together what they should do to celebrate. This best describes which type of culture? A) Collectivist B) Individualist C) High Context D) Low Context

Q: __________________ means attending to multiple tasks at one time.

Q: The type of listening in which one member of the communication dyad is focused only on learning or hearing certain information is called _____________________.

Q: People who fall victim to ___________ feel compelled to talk through silences because they're uncomfortable with a lapse in the conversation.

Q: During ______________________, you filter out distractions, focus on what the other person or people are saying, and show that you are listening.

Q: ______________________ often occurs when listeners feel overwhelmed by your message and find it too difficult to follow.

Q: People who pretend to pay attention but who are in fact distracted by internal or external noise are called _______________________.

Q: Written or oral feedback offered after a speech presentation is called a(n) _______________________.

Q: The United States is gradually becoming a __________ nation. A) heteronormative B) plurality C) cultureless D) single-culture

Q: __________ is the process by which we learn about the culture we are born into. A) Acculturation B) Ethnocentrism C) Enculturation D) Stereotyping

Q: Which is an example of a culture based on geographical boundaries? A) Jewish culture B) LGBTQ culture C) Hacker culture D) Manhattan culture

Q: __________ is a condition in which we're no longer capable of effectively processing new information.

Q: Speaking too quietly can inhibit listening. A) True B) False

Q: Superficial listeners appear to be listening but are actually distracted. A) True B) False

Q: Offering feedback in a conversation is a good way to show that you have been listening. A) True B) False

Q: A good critique of a speaker provides him or her with specific examples of the points being made. A) True B) False

Q: All speakers expect feedback. A) True B) False

Q: You should be empathetic when providing feedback. A) True B) False

Q: __________ means merely receiving messages in a passive way.

Q: _____________ means actively paying attention to what you're hearing.

Q: When you engage in ______________, you actively think about a message you're receiving from someone else.

Q: _________________ is your ability to remember what you've heard.

Q: ______________ listening challenges come from the outside world.

Q: _________________ refers to how fast or slow an individual speaks.

Q: _________________ can refer to the part of the day during which a presentation is being made or to the duration of the presentation.

Q: When having a conversation with someone early on a Monday morning, it is best to speak as if you were delivering a monologue. A) True B) False

Q: When you front-load your main message, you present it early in your points. A) True B) False

Q: Most people will default to a specific style of listening out of habit. A) True B) False

Q: People-oriented listeners often exhibit impatience during a conversation. A) True B) False

Q: By examining common listening challenges, you can learn to overcome them. A) True B) False

Q: The physical location of a communication event has little impact on the audience's ability to listen. A) True B) False

Q: Studies indicate that multitasking can drastically increase productivity. A) True B) False

Q: Thoughts or emotions that make it hard to concentrate are called internal noise. A) True B) False

Q: An agenda-driven listener is not really listening to the speaker's entire message. A) True B) False

Q: Argumentative listeners usually listen to the speaker's entire message before deciding how they feel. A) True B) False

Q: In an interview, it is OK to not fill silence with your opinions or ideas. A) True B) False

Q: In most listening situations, it is best to keep your mind on what you think the speaker is about to say next rather than on what he or she is saying now. A) True B) False

Q: If you are in a conversational setting and unclear about what was said, you should __________. A) keep silent and assume what was said B) provide feedback on everything that was said C) ask for clarification D) interrupt the speaker with your point of view on the subject

Q: Listening is a vital skill in human communication. A) True B) False

Q: Listening is the same as hearing. A) True B) False

Q: Cognitive scientists consider listening a step in the communication process. A) True B) False

Q: The more carefully you process what you're hearing, the less you will engage your powers of retention. A) True B) False

Q: The best listeners alter their listening behavior depending on the situation. A) True B) False

Q: What can a speaker do to prevent defeated listening? A) Pause occasionally to ask questions B) Ask that people turn off their cell phones and devices C) Acknowledge opposing viewpoints early D) Speed up the delivery to bring the speech to an end more quickly

Q: One way to prevent superficial listening is to __________. A) avoid making direct eye contact with audience members B) refrain from using any type of presentation aid while speaking C) discourage questions during your presentation D) request that people turn off their cell phones

Q: When listening to a presentation for which you will provide a speech critique, you should __________. A) maintain direct eye contact with the speaker throughout the entire presentation B) write down everything the speaker says, verbatim C) jot down your thoughts about the speaker's delivery and message D) prejudge the speaker, then look for evidence to support your position

Q: Which of the following would be the BEST feedback for a speaker? A) Good eye contact. B) When you defined the term 'conjunctivitis,' the audience better understood your presentation. C) Your fashion sense is lacking. D) Your speech needs to be better organized.

Q: Which is an example of unethical feedback? A) The speech was long, as it took two hours to complete. B) You are not a good speaker. C) The speech would have been better for a more tech-savvy audience. D) The speech was not coherent because there were too many pauses.

Q: When providing feedback in a conversational setting, you should __________. A) interrupt when you feel your point is more important B) offer suggestions to improve the other person's delivery C) demonstrate indifference to the person's message D) listen and wait to provide feedback if it's necessary

Q: What would be the best time of day to deliver a presentation in class? A) Early morning B) Late morning C) Early afternoon D) End of the day

Q: Which of the following would be an appropriate place to have a presentation on sickle-cell disease? A) At an aquarium B) In a cafeteria C) In a public park D) In a conference room

Q: Which culprit of poor listening primarily results from the human brain having a limit to the amount of information it can meaningfully process at one time? A) Information overload B) Interruptive listening C) Nervous listening D) Distracted listening

Q: __________ listening means not paying any attention to what is being said. A) Distracted B) Defeated C) Nervous D) Interactive

Q: Blurting out questions before the speaker is ready to entertain them is an example of __________ listening. A) nervous B) superficial C) interruptive D) distracted

Q: When people feel personally attacked by questions in a conversation, they are likely to display __________ listening. A) distracted B) argumentative C) superficial D) nervous