Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Speech
Q:
The approach to organizational communication that highlights the importance of feedback is
A) strategic control.
B) information transfer.
C) balancing creativity and constraint.
D) transactional process.
Q:
The definition of dialogue that allows all participants the ability to voice their opinions and perspectives is called
A) real meeting.
B) empathic conversation.
C) situated individualism.
D) equitable transaction.
Q:
Which of the following approaches to understanding organizational communication sees communicators as always having multiple goals and many different ways of pursuing those goals?
A) Transactional process
B) Strategic control
C) Balancing creativity and constraint
D) Information transfer
Q:
Which of the following is NOT one of the three main factors that contributes to information overload?
A) Tonality of the sender's voice
B) Complexity of information
C) Amount of information to be processed
D) Rate at which the information is presented
Q:
Dialogue that refers to the ability to understand or imagine the world as another person understands or imagines it is defined as
A) symbolic interaction.
B) discussion.
C) validation theory.
D) empathic conversation.
Q:
According to Mead, the self consists of two interrelated "stories":
A) the "me" and the "you."
B) the "inner self" and the "outer self."
C) the "I" and the "me."
D) the "us" and the "them."
Q:
Some scholars argue that globalization is inevitable. Others say it is dangerous and that we need to focus on more local forms of organization. Based on the text for the course, develop your own stance on globalization and make a case for or against it. Does it provide more promises or problems for modern organizations and individuals? Make sure you use appropriate definitions and examples to support your points.
Q:
Part of understanding organizational communication means understanding the role that new communication technologies play in our everyday lives. The text addresses social networking sites such as Instagram, Snapshot, Vine, Twitter, and Facebook as forms of new technology that are changing the ways in which we communicate. Explain what new communication technologies include, and describe how social networking sites operate as new communication technologies that help manage knowledge.
Q:
A significant portion of Chapter 1 focuses on the new social contract. Define the new social contract by explaining where it came from (i.e., What was the old social contract?), how it changes modern organizations, and why individuals need to understand it. Use examples throughout your essay to illustrate your points.
Q:
What does it mean to say that questions about organizational communication are situated and perishable? Provide an example of each.
Q:
What role do organizations such as the International Monetary Fund, the World Bank, and the World Trade Organization play in shaping global conversations about the economy?
Q:
What are some of the sources for the ethical concerns that many individuals have regarding major corporations and globalization?
Q:
How does trafficking exploit individuals?
Q:
Give an example of botched multicultural management.
Q:
When a major organization or corporation loses the personal data of its customers, primarily through some form of computer hacking, what kind of pressure does that place on the organization?
Q:
Explain the role of multicultural management in modern organizations. Offer one example of how some organizations are adapting to the needs of their multicultural employees and consumers.
Q:
Provide an example of outsourcing, and explain why it is an issue for organizational communication scholars.
Q:
How does the book define organizational communication? How can you rewrite that definition in your own words?
Q:
Explain the concept of worldview. Offer an example of a worldview that illustrates its relevance to organizational communication.
Q:
The North American Free Trade Agreement prevented jobs from being sent overseas.
A) True
B) False
Q:
Religion has become an increasingly important element of diversity in the workplace.
A) True
B) False
Q:
Child care is a low-demand industry in the United States, primarily because most families live close to grandparents and other relatives.
A) True
B) False
Q:
Globalization allows modern organizations to transcend time and space.
A) True
B) False
Q:
An iPhone or BlackBerry is an example of a wetware technology.
A) True
B) False
Q:
Some communities have created 912 numbers for serious conditions in order to free up their 911 lines for true emergencies.
A) True
B) False
Q:
The new social contract allows for greater long-term job security.
A) True
B) False
Q:
The conviction of CEOs and CFOs such as Enron's Kenneth Lay and Jeff Skilling has done quite a bit to increase employee loyalty, because the employees now know that the organization is willing to indict its own CEO.
A) True
B) False
Q:
Over the past few years, there has been an explosion of cybercrime worldwide, with more than twenty major security breaches recorded annually in the United States.
A) True
B) False
Q:
Many American workers are changing their personal definition of life success to include not only their career, but also deeper involvement with their communities and personal growth.
A) True
B) False
Q:
Organizational communication refers to the interaction required to direct a group toward a shared goal.
A) True
B) False
Q:
Today, most people have enough economic safety to prioritize family and personal needs over work.
A) True
B) False
Q:
Advances in communication technology are instrumental in creating the possibility of a global business community.
A) True
B) False
Q:
Globalization eliminates differences in language and culture.
A) True
B) False
Q:
Many contemporary organizations rely on informal communication networks to assist in responding to a turbulent business environment.
A) True
B) False
Q:
There are some exceptions to the globalizing trend, and they can be observed in a shift to more local employment and purchasing practices. Which of the following industries has experienced this emphasis on localization?
A) Food
B) Gas and oil
C) Automobiles
D) Electronics
Q:
According to Chapter 1, which of the following is the most dynamic source of power in contemporary organizations?
A) Informal communication networks
B) Inspirational leaders
C) Virtual work teams
D) Empowered work teams
Q:
While 24/7 access to employees has a clear upside for customers, its downside is the toll it may take on
A) productivity.
B) the health of the employees.
C) employees' personal relationships.
D) All of the options are correct.
Q:
Organizational communication is perishable in that
A) most organizations have only one opportunity to succeed.
B) what worked last year may no longer be relevant this year due to customers' tastes and technology.
C) ideas often "die" with the individual who initiated them.
D) communication that is suited for one organization may not be suitable for another organization.
Q:
Which of the following factors have contributed to the increased need to balance work and family?
A) The prevalence of two-career families and the high demand for child care
B) The lack of union jobs and increase of single-parent families
C) The high demand for child care and the loss of jobs demanding specific skill sets
D) The increase of both single-parent families and two-career families
Q:
An individual's overall satisfaction with his or her work experience in the context of other life experiences is the clearest definition of which of the following concepts?
A) Employee satisfaction
B) Quality of life
C) The goals of a progressive workplace
D) The goals of a family-friendly workplace
Q:
Which of the following concepts refers to the new developments in communication technology that bridge information software with biological processes?
A) Biometrics
B) Urgent organizations
C) GPS
D) Wetware
Q:
Organizations like Amazon and Dell are cited by the book as examples of
A) urgent organizations.
B) new communication technologies.
C) multicultural organizations.
D) organizations that use outsourcing.
Q:
Which of the following does the book cite as a classic example of botched multicultural management?
A) Google's underestimation of the impact of social media
B) Disneyland Paris's ignorance of French culture
C) Foxconn's use of underage workers
D) International human trafficking
Q:
The Center for Creative Leadership identified four pivotal skills for global managers. They include all of the following EXCEPT
A) international business knowledge.
B) cultural adaptability.
C) the ability to speak multiple languages.
D) the ability to play the role of the innovator.
Q:
According to the text, traffickers in Southeast Asia are usually trading in which of the following commodities?
A) Young women and children
B) Both illegal and prescription drugs
C) Nuclear material
D) Food
Q:
For a period of time, which organization's conferences were a lightning rod for people protesting the negative economic effects of globalization on the environment and the world's poor?
A) International Monetary Fund (IMF)
B) World Trade Organization (WTO)
C) The World Bank
D) U.S. Federal Reserve
Q:
The potential to adopt a universal (and perhaps planetary) code of human rights is one version of which concept?
A) Globalization
B) Urgent organizations
C) Worldviews
D) Outsourcing
Q:
Which of the following have organizational communication scholars learned from the economic collapse of 2008?
A) Government and international agencies are important.
B) The economy is completely global.
C) Blind faith in market capitalism is dangerous.
D) All of the options are correct.
Q:
Which of the following definitions most clearly illustrates the concept of organizational communication?
A) The closer integration of countries and peoples thanks to developments in progressive capitalism
B) Habitual ways of seeing the world that are unique to each individual
C) The interaction required to direct a group toward a shared goal
D) The ways in which businesses make use of knowledge as a commodity
Q:
According to the text, which of the following is NOT considered to be one of the changing critical dimensions of organizational processes?
A) Job security
B) Compensation
C) Time
D) Space
Q:
Success across national boundaries requires, at the very least, which of the following skill sets?
A) The ability to speak the language of customers
B) The ability to speak the language of suppliers
C) Some understanding of cultural subtleties
D) All of the options are correct.
Q:
Which of the following best describes how Chapter 1 views change?
A) Inevitable
B) Relatively slow
C) Understandable only in theory
D) Largely unnecessary, because systems are fairly stable
Q:
According to the text, which of the following technological advances has had a significant impact on organizations and business practices, as evidenced by the way that American music, films, and television command large markets abroad?
A) Companies must communicate to transcend time and space.
B) Technology has created new sites for work.
C) Many employees are now knowledge workers.
D) E-commerce has made it possible for any small company in the United States to be a global business.
Q:
Which of the following most completely defines the term urgent organization?
A) One that is in danger of bankruptcy
B) One that has an organizational crisis
C) One that tries to shorten the product development cycle by placing less emphasis on customer service
D) One that aims to shorten the time employees respond to customers and to one another
Q:
Which of the following are governments and consumers pressuring health-care providers to offer in place of costly fee-for-service business models?
A) Physician-centered models
B) Global health care
C) Lowest-cost models
D) Prevention-centric practices focusing on primary care physicians as care coordinators
Q:
Which of the following best characterizes the new social contract regarding the relationship between employees and organizations?
A) Employees who are efficient and are committed are guaranteed job security.
B) Employees who meet productivity standards are guaranteed increased social services such as child care and flexible work hours.
C) Employees must fit an organization's needs at the time while job security is fleeting.
D) Employers act in the best interest of their employees.
Q:
According to the text, human survival has always hinged on
A) social contracts.
B) the ability to work together.
C) knowledge management.
D) managing natural resources.
Q:
Which of the following effects of globalization is considered a questionable labor practice in the text?
A) The use of technology such as the Internet
B) An increased loyalty toward stakeholders
C) Outsourcing labor to other countries
D) A focus on quality and customer service
Q:
Answers to questions about organizational communication are
A) highly situated and perishable.
B) the same across all industries.
C) the same as they were in previous times.
D) changing over time, but they apply to all organizations.
Q:
Match each term to the correct descriptor. Terms may be used more than once or not at all. a. nodes of Ranvier b. saltatory c. neurotransmitter substance d. synaptic cleft e. neuromuscular junction f. motor unit g. muscle fiber h. slow twitch i. fast twitch General term for the substance released from the terminal (end) button of an axon, that causes either excitation or inhibition of another neuron or excitation of a muscle fiber
Q:
Match each term to the correct descriptor. Terms may be used more than once or not at all. a. communicate b. synapse c. depolarization d. K+ ions e. voltage-sensitive gates f. adenosine triphosphate (ATP) g. acetylcholinesterase (ACHE) h. cellular mitochondria i. sodium-potassium pumps j. absolutely (absolute) refractory period k. relatively (relative) refractory period The period following depolarization of a neuron during which a neuron can fire, but requires a higher level of stimulation than required for the initial depolarization to do so
Q:
Match each region of the nervous system to the correct descriptor. Terms may be used more than once or not at all. a. Heschls gyrus b. secondary auditory regions c. temporal-occipital-parietal association area d. somatosensory receptive area (Brodmann 1) e. secondary somatosensory regions f. motor strip g. premotor region, including supplementary motor area and Brocas area h. frontal association region i. limbic association area j. cerebellum k. arcuate fasciculus The speaker takes the phonological and phonetic code that has been created for the production of speech and activates the instruction to contract the muscles associated with speech.
Q:
Match the potential site of lesion to the descriptor of pathology. Terms may be used more than once or not at all. a. left hemisphere b. right hemisphere c. arcuate fasciculus d. frontal lobe Loss of face recognition
Q:
What is the effect of aphasia on a person, and what important intervention can help this client eventually lead a normal life?
Q:
What is the effect of acute alcohol intoxication and chronic alcohol use on the brain?
Q:
What is the role of a muscle spindle, and how is a muscle spindle innervated?
Q:
What are the two types of sleep apnea, and what are the characteristics of each disorder?
Q:
Define dysarthria, as well as the symptoms of flaccid dysarthria, spastic dysarthria, ataxic dysarthria, hyperkinetic dysarthria, and hypokinetic dysarthria.
Q:
What is myasthenia gravis, what causes this disorder, and what are the major symptoms?
Q:
Input to the motor strip arises from the ____________________ strip.
Q:
The ____________________ of the frontal lobe is the region involved in initiation of the motor act.
Q:
Bilateral damage to the parahippocampal lobe will result in profound ____________________ deficit.
Q:
____________________ refers to generation of novel words.
Q:
____________________ refers to difficulty naming objects.
Q:
Brocas and Wernickes areas communicate by means of the ____________________ fasciculus.
Q:
Nonfluent aphasia, also known as ____________________ aphasia, arises from frontal lobe lesions.
Q:
____________________ aphasia is also referred to as fluent aphasia.
Q:
Damage to the inferior temporal lobe often results in ____________________ deficit.
Q:
Receptive language function occurs predominantly in ____________________ area of the dominant cerebral hemisphere.
Q:
The ____________________ hemisphere appears to be specialized for spatial and holistic elements, such as face recognition, speech intonation, melody, and perception of form.