Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Speech
Q:
According to the text, what is a source of conflict among teams?
A) People have different communication styles.
B) People have personality differences that cannot be resolved.
C) People pursue different interests.
D) There is no primary reason for team conflict.
Q:
Which of the following is NOT one of Aubrey Fisher's stages in her model of group decision making?
A) Norming
B) Conflict
C) Orientation
D) Emergence
Q:
Quality-improvement teams are responsible for all of the following EXCEPT
A) improving customer satisfaction.
B) evaluating and improving team performance.
C) reducing costs.
D) reporting directly to shareholders.
Q:
Which of the following types of teams requires the superior to act as a facilitator, being hard on rules and goals, while respecting the free exchange of ideas?
A) Project team
B) Empowered work team
C) Quality improvement team
D) Virtual team
Q:
In his model of workplace democracy, which of the following is Deetz's goal in shared decision making?
A) Team-based organizations
B) Highly reliable organizations
C) Constitutive codetermination
D) Ethical communication
Q:
Organizations that structure themselves around independent decision-making groups, not individuals, as a way of improving work processes and quality of service are also known as
A) highly reliable organizations.
B) team-based organizations.
C) turbulent organizations.
D) stakeholder organizations.
Q:
Which of the following theorists created the multiple-stakeholder model as a way to promote greater democracy in organizations?
A) Karl Marx
B) Dennis Mumby
C) Aubrey Fisher
D) Stan Deetz
Q:
According to the text, teams that avoid the conflict stage are more likely to experience
A) groupthink.
B) collaboration.
C) involvement.
D) difference.
Q:
Consider the concept of identity work and how it led to the seven images of identity. Select three of the seven images. Define the selected images and provide an example for each image. Conclude your essay by making a case for which image is most likely to fit the widest variety of contemporary organizations.
Q:
Using the concepts from Chapter 7 as support for your argument, take a position on the following statement: "Organizations should be gender-neutral spaces where the differences between men and women are not a part of the communication practices." Defend your position using detailed examples.
Q:
Chapter 7 focuses on four ways to approach the relationship between identity, difference, and organization. Outline these four approaches, and provide an example of each of them.
Q:
How do social textssuch as films, books, television shows, news reports, magazines, etc.influence how we align ourselves with our work? Provide an example to illustrate your answer.
Q:
What are the benefits and drawbacks of adopting a soldier image of identity in relationship to one's organization?
Q:
Explain the "zone of indifference" and its relevance for the concept of authenticity in organizations.
Q:
How does the work of H. L. "Bud" Goodall contribute to our understanding of organizational images of identity?
Q:
Describe the process of creating a personal brand. Provide an example of a personal brand that you would use to describe yourself.
Q:
How can individuals practice authentic communication in organized contexts?
Q:
According to the text, identity regulation and identity work are two different processes. Describe what distinguishes them from one another.
Q:
Describe the concept of consumption, and explain its relevance to the study of identity and organizational communication. Be sure to include an example that illustrates your point.
Q:
What does it mean to have a fixed identity? What implications does this approach to identity and difference have for organizations?
Q:
Explain the concept of identity, and give one example of how gendered identities are constructed.
Q:
The slogan "There is no I in team" most closely relates to the soldier image of identity.
A) True
B) False
Q:
According to the text, the development of gender-equitable policies will only make gender differences in the workplace more problematic.
A) True
B) False
Q:
John Gray's book Men Are from Mars, Women Are from Venus attests to the fact that men and women communicate in similar ways.
A) True
B) False
Q:
African American men and women faced communication issues routinely in their organizational interactions and adopted a variety of conversational strategies to make their workplace interactions more productive and satisfying.
A) True
B) False
Q:
Stereotyping involves communication in which the communication partner racially categorizes rather than treating the other as an individual.
A) True
B) False
Q:
Women who work outside the home typically still do twice as much housework as their male partners.
A) True
B) False
Q:
Gender is a "difference that often makes a difference" in organized contexts.
A) True
B) False
Q:
Authentic communication is impossible in contemporary organizations.
A) True
B) False
Q:
Identity has less to do with language and action and more to do with simple genetics.
A) True
B) False
Q:
A recent study of female characters in the top grossing films of 2014 revealed chronic underrepresentation of women in leading roles, persistent gender stereotypes, and a lack of ethnic diversity.
A) True
B) False
Q:
Issues of identity are often value-free and have little to do with power and ideology. We simply are who we are.
A) True
B) False
Q:
Organizational members often use identity markers, such as gender or race, to highlight differences between individuals.
A) True
B) False
Q:
Identity work and identity regulation are essentially the same process.
A) True
B) False
Q:
Organizations attempt to control member identities by defining people according to their positions within the organization.
A) True
B) False
Q:
Men and women both experience the phenomenon of the second shift in fairly equal ways.
A) True
B) False
Q:
Development of personal brands has become so prevalent that even stay-at-home mothers are developing branding strategies by doing all of the following EXCEPT
A) creating reward structures for family members.
B) defining themselves as "family CEOs."
C) developing family "mission statements."
D) treating the family as an enterprise.
Q:
A significant goal of many organizations is to regulate and control their members' identities. Which of the following examples of identity regulation describes how organizational communication creates and naturalizes taken-for-granted ways of doing and being?
A) Establishing and clarifying a distinct set of "rules of the game"
B) Promoting specific morals and values
C) Defining the environment
D) Providing a specific vocabulary of motives
Q:
The organizational logic that highlights the unspoken but pervasive norm that also requires African Americans to prove to potential employers that they do not conform to racial stereotypes by adopting a "middle-class" persona is often referred to as
A) "essentialism."
B) "stack ranking."
C) authenticity.
D) "whiteness."
Q:
Patricia Parker's research suggests that, in addition to being gendered, organizations are also
A) "raced" and "ethnicized."
B) "classed" and "ethnicized."
C) "raced" and "classed."
D) "raced" and "sexualized."
Q:
Which of the following approaches to the study of identity and difference is grounded in feminist theorizing?
A) Identity and difference as features of the organization that influence members
B) Identity and difference as organizational practices and performances
C) Identity and difference as products of social and popular narratives
D) Identity and difference as essential or fixed aspects of the self
Q:
Which of the following concepts refers to making a project out of one's self by developing a personal brand and other similar practices?
A) Authentic communication
B) Habits of character
C) The entrepreneurial self
D) Identity work
Q:
According to Joan Acker, which of the following types of worker does dominant organizational logic prefer?
A) A gender-neutral employee who understands what it means to balance work and home
B) A male worker whose life centers on his full-time job
C) A female worker who has chosen work over family commitments
D) A gender-neutral employee who is a good fit with the organization's culture
Q:
Strategists are most often characterized as
A) completely immersed in their organizational identity.
B) insecure.
C) willing to downplay their individuality.
D) utilitarian and goal-directed.
Q:
As part of his storyteller image, H. L. "Bud" Goodall wrote himself into being as a man who lived with a terminal illness by keeping a scholarly blog, where he chronicled his life in
A) the "zone of indifference."
B) the "terminal."
C) "cancerland."
D) "cyberville."
Q:
In Martin and her colleagues' research on interethnic conversations, the feeling of being controlled, manipulated, and trapped as a result of others taking charge is referred to as
A) stereotyping.
B) acceptance.
C) disrespect.
D) powerlessness.
Q:
Which of the following terms captures the significant labor that women perform in the private sphere for which they receive little compensation or gratitude?
A) The second shift
B) Double standards
C) Personal branding
D) Gendered labor
Q:
Which of the following images of identity is most likely to rely on "cultural raw material," including language, symbols, and interactions with others, in order to craft a coherent sense of self?
A) Self-doubter
B) Storyteller
C) Surfer
D) Struggler
Q:
Organizational members who adopt the surfer image tend to enact which of the following theories of organizational communication?
A) Postmodern
B) Critical
C) Systems
D) Scientific
Q:
Which of the following is NOT one of the ways in which Alvesson and Willmott claim that organizations "make" members' identities?
A) Defining a person directly
B) Defining a person by defining others
C) Offering specific morals and values
D) Distinguishing between pro-profit and nonprofit identities
Q:
Kenneth Gergen uses which of the following terms to characterize the notion that identities tend to be both fluid and multiple?
A) Authenticity
B) The "zone of indifference"
C) "Multiphrenia"
D) Organized identities
Q:
Which of the following images of identity is particularly good at drawing upon a variety of resources in order to build a coherent and distinct identity?
A) Surfer
B) Storyteller
C) Strategist
D) Struggler
Q:
Which of the following strategies did Microsoft recently implement to identify top, good, average, and poor performers, which led to employees competing with one another, rather than with the company's competition?
A) "Stack ranking"
B) Incentivizing
C) Identity regulation
D) Identity work
Q:
Everyday organizational life often produces which of the following two types of insecurity, as demonstrated by the self-doubter's experience?
A) Realistic and irrational
B) Symbolic and material
C) Practical and theoretical
D) Symbolic and theoretical
Q:
Which of the following methods of identity regulation is illustrated by "successful" teachers who do not seek higher salaries because they're "in it for the kids"?
A) Defining a person by defining others
B) Offering specific morals and values
C) Providing a vocabulary of motives
D) Reinforcing hierarchical dynamics
Q:
Allen offers three strategies that enable individuals and groups to better communicate multiple identities. Which of the following is not one of those strategies?
A) Be proactive.
B) Fill your communication toolbox.
C) Be mindful.
D) Be supportive.
Q:
A cultural practice by which individuals create their sense of self by purchasing and using artifacts is known as
A) consumption.
B) personal branding.
C) resistance.
D) identity construction.
Q:
Which of the following theories was extended to include race and class in ways that reproduce inequitable divisions in everyday organizational life?
A) Tannen's model of report talk and rapport talk
B) Acker's model of the gendered organization
C) Alvesson and Willmott's model of performance
D) Allen's model of individuals and groups
Q:
Which of the following generations believes that they sacrificed and worked long and hard to achieve success, and they expect a similar attitude from new employees?
A) Generation Xers
B) Millenials
C) Baby boomers
D) Traditionalists
Q:
The idea that the individual is an inhuman cog in a complex machine is most closely associated with which of the following approaches to management?
A) Classical
B) Human resources
C) Critical
D) Systems
Q:
The argument that individuals can be real and honest in the way that they live and work with others is also known as
A) identity.
B) feminism.
C) the "zone of indifference."
D) authenticity.
Q:
Considering that power is such a key part of critical theory, develop an essay that explains the reactions to power. What is resistance, and how is it relevant to the study of organizational communication? Be sure to include specific definitions and examples to demonstrate your points.
Q:
Chapter 6 calls attention to organizational stories. Outline a successful organizational story, and explain its importance to critical organizational theoryespecially the concepts of power and ideology.
Q:
The concept of power is central to critical theory. French and Raven further clarified this focus by outlining five types of power. Identify and define these five types of power, providing a detailed example of each type.
Q:
What are knowledge management (KM) systems, and what challenges do they bring to contemporary workplaces?
Q:
Define discourse according to Foucault.
Q:
Chapter 6 argues that many organizational members and employees have realized that the old social contract associated with work and job security no longer holds true. What is the old social contract, and how does it differ from the new social contract?
Q:
Connect the concepts of ideology and hegemony using an example about our current economic conditions.
Q:
Explain the process of concertive control, and construct an example of the self-policing that individuals do.
Q:
What does it mean to take a pro-profit approach, and why are critical approaches critiqued for not taking one?
Q:
Describe the concept of progressive capitalism, and provide an example of how this concept works. Are we currently in a period of progressive capitalism?
Q:
Explain the roots of critical theory, paying particular attention to the ideas of Karl Marx. How have these ideas been appropriated in the service of systems of government?
Q:
How is legitimate power determined? Provide an example of someone who has legitimate power.
Q:
Define power and provide an example to explain your definition. Why is the study of power so central to critical approaches?
Q:
The Internet has become a very valuable tool for mobilizing grassroots organizers in search of critiquing the status quo.
A) True
B) False
Q:
Workplace safety has become an increasingly important topic for organizational communication theorists who use critical theory.
A) True
B) False
Q:
Because critical theory focuses on power, the topic of discourse is not as important to this perspective.
A) True
B) False
Q:
Mentors and charismatic leaders possess referent power.
A) True
B) False
Q:
Legitimate power is often characterized by one's ability to withhold benefits and rewards from another individual.
A) True
B) False
Q:
Jeremy Bentham's panopticon was developed to reduce the need for the surveillance of individuals.
A) True
B) False