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Speech
Q:
Active listening is more important to the open communication perspective than it is for the supportive communication perspective.
A) True
B) False
Q:
Empowerment can enhance an employee's feeling of self-efficacy.
A) True
B) False
Q:
Bullying has negative implications for both the individual and the organization.
A) True
B) False
Q:
Bullying must be verbal in order to be classified as such.
A) True
B) False
Q:
Slurs about sex, race, religion, ethnicity, or disabilities can be considered a form of harassment.
A) True
B) False
Q:
Situational Leadership simply means that the right leader will rise up depending on the situation.
A) True
B) False
Q:
Openness does not include nonverbal dimensions.
A) True
B) False
Q:
Sexual harassment is an organizational problem, not a personal problem.
A) True
B) False
Q:
Emotionally abusive behavior found in adults begins early in life.
A) True
B) False
Q:
Leaders who practice personal humility are a risk to their organization.
A) True
B) False
Q:
Which of the following reasons does the text identify as a reason that bullying is so persistent in workplaces?
A) Individuals who are bullied often do not know how to tell their story of abuse to someone who can help them because they fear retribution.
B) Bullying is indirectly rewarded by organizational leaders.
C) Bullies can appear perfectly nice in front of other organizational members.
D) Individuals who are bullied do not want to get fired.
Q:
Which of the following characteristics of a leader is especially important because of its inspirational qualities?
A) Directness
B) Supportiveness
C) Modesty
D) Physical attractiveness
Q:
Although Situational Leadership can be useful, the text suggests that this approach to leadership often ignores three things. Which of the following ideas is not one that Situational Leadership often ignores?
A) The process of identifying people for leadership who are flexible and adaptive in their orientation to others
B) The method for identifying people who communicate effectively
C) The skills associated with inspiring others
D) The maturity that a group demonstrates
Q:
According to Chapter 9, how often is a workplace bully the boss?
A) 50 percent
B) 63 percent
C) 72 percent
D) 84 percent
Q:
A common theme across research and commentary from Maureen Dowd, Alexandra Murphy, and Angela Trethewey is that leaders tend to be
A) physically attractive.
B) the best "man" for the job.
C) from upper-middle-class families.
D) the person with the most power.
Q:
Which of the following is responsible for the legal definition of harassment?
A) U.S. Department of Labor
B) Individual organizations
C) Equal Employment Opportunity Commission
D) None of the options are correct.
Q:
All of the following are best-known practices associated with employee motivation except
A) conducting an employee needs analysis.
B) setting challenging goals.
C) treating everyone fairly.
D) meeting employees' expectations.
Q:
When managers are compelled to act more like a coach than a boss, they are engaging in
A) motivation.
B) empowerment.
C) openness.
D) supportiveness.
Q:
Which of the following theories of leadership focuses on in-group and out-group relationships?
A) Theory of open communication
B) Two-tiered theory of communication leadership
C) Theory of supportive communication
D) Theory of leader-member exchange
Q:
Research suggests that which of the following concepts is more useful to organizational leaders than openness?
A) Supportive communication
B) Democratic practice
C) Consensus building
D) None of the options are correct.
Q:
Phillip and Emily Tompkins claim that a significant cause of the Challenger and Columbia space shuttle disasters was
A) lack of clear leadership.
B) a breakdown of communication networks.
C) an erosion of open communication.
D) no organizational communication.
Q:
All of the following qualities make up an effective servant leader except
A) valuing individuals.
B) networking.
C) acting with integrity.
D) managing conflict.
Q:
Which of the following types of leadership is characterized by the social, linguistic, and cultural aspects of leadership as reflected in concrete interactional processes?
A) Discursive
B) Transformational
C) Democratic
D) Authoritarian
Q:
According to the text, which of the following is being used to describe the "new type of leader" who seeks to lead an organization through an increasingly turbulent environment?
A) Boundary spanner
B) Democratic leader
C) Situational leader
D) Change agent
Q:
Leadership theorists Ralph White and Ronald Lippitt have argued that leadership styles should be viewed as a continuum from autocratic to democratic to
A) communism.
B) laissez-faire.
C) authoritarian.
D) anarchy.
Q:
Laissez-faire was the style of government of which country during World War II?
A) The United States
B) Great Britain
C) France
D) Germany
Q:
Which of the following types of leaders has a singular ability to communicate vision as a way of inspiring others?
A) Transformational
B) Transactional
C) Natural-born
D) Situational
Q:
Which of the following is NOT a suggestion that the text offers for dealing with sexual harassment?
A) Confront the harasser
B) Ask to be moved to a different division
C) Report behaviors to the supervisor
D) Keep a written record
Q:
Quid pro quo and hostile work environment are types of
A) organizational cultures.
B) emotional labor.
C) workplace bullying.
D) sexual harassment.
Q:
How many people are estimated to experience consistent mistreatment in the workplace?
A) One in three
B) One in five
C) One in six
D) Three in four
Q:
Which of the following four essential characteristics of effective communication with employees involves sharing power and decision making with employees?
A) Openness
B) Supportiveness
C) Motivation
D) Empowerment
Q:
Leaders often develop unique combinations of habits that make them memorable as leaders. Which of the following is not one of those habits?
A) Habits of mind
B) Habits of empathy
C) Habits of character
D) Habits of authentic communicative performance
Q:
When leaders blend personal humility about their accomplishments with a profound commitment to the good of the company, they are said to be leading with
A) ethics.
B) modesty.
C) presence.
D) common sense.
Q:
According to Blake and Mouton, all of the following are styles of leadership except
A) Country Club Management.
B) Impoverished Management.
C) Empowered Management.
D) Organization Man Management.
Q:
Chapter 9 cites several failures in leadership that have increased the stakes for finding and training effective leaders. Which of the following is NOT one of those reasons?
A) Various financial debacles of the late twentieth and early twenty-first centuries
B) Failures of global leaders to address fiscal challenges
C) Failures of global leaders to address environmental challenges
D) Failure of global leadership to ensure democratic practices in local elections
Q:
Consider the concepts of conflict, consensus, and workplace democracy. How should organizational members pursue the goals of workplace democracy? Make sure you explain how the processes of conflict management and consensus building would affect that pursuit. Use examples to support your points throughout.
Q:
Different types of jobs require different types of teams. Chapter 8 illustrates four general types of teams (project, work, quality improvement, and virtual). Outline the purpose and goals of each type of team, and offer an example for each of the four types.
Q:
Chapter 8 begins by outlining Stan Deetz's multiple-stakeholder model as a way to promote democracy and participation in organizations. What does it mean to be a part of a "democratic" organization? Should modern workplaces and corporations be required to operate more democratically, considering that they operate in a country with democratic principles? Use concepts from Deetz's multiple-stakeholder model to defend your answer.
Q:
What is an example of an extraorganizational network? Why are they important to understanding the general processes of organizational communication and work in teams?
Q:
How have virtual teams changed the way that organizational members communicate? Consider different technologies that help virtual teams interact as well as how concepts such as culture and boundaries are also changed in a virtual world.
Q:
Use an example from your own experience with organizations to illustrate the concept of communication network roles. Be specific about which role your example demonstrates (i.e., the isolate, group member, bridge, or liaison).
Q:
What promises does Stan Deetz's multiple-stakeholder model hold for individuals who work in teams? What perils does this model also pose?
Q:
Explain the role of interorganizational communication networks in contemporary organizations. Construct an example that illustrates the important parts of these networks.
Q:
How do teams learn? Provide an example that illustrates your point.
Q:
What parts do roles and norms play in the communicative dimensions of teamwork?
Q:
What is the difference between a project team and a work team? Provide an example of each.
Q:
What are the four important factors in team formation?
Q:
What role does groupthink play as teams and networks develop? How do most groups end up experiencing groupthink? What are some ways in which it can be avoided?
Q:
Multiplex relationships are less significant than uniplex relationships in promoting social support and organizational innovation.
A) True
B) False
Q:
Network analyses should always be shared with management, regardless of how the outcomes may affect the employees who participated.
A) True
B) False
Q:
Networking can be used to balance work and family concerns.
A) True
B) False
Q:
Self-directed work teams have an ironic name, because they are rarely directed by the actual members of the group.
A) True
B) False
Q:
Highly interdependent interorganizational networks are sensitive to environmental jolts that affect whole industries.
A) True
B) False
Q:
Communication technologies have become a key resource for basic teams and an absolute necessity for virtual and community-engaged teams.
A) True
B) False
Q:
Conflict is always a bad thing.
A) True
B) False
Q:
All cultures engage in the same phases of the negotiation process, but the amount of time that they devote to each phase may differ.
A) True
B) False
Q:
Consensus, by definition, means that all members agree with a given outcome.
A) True
B) False
Q:
Individuals somehow always manage to perform their preferred conflict styles.
A) True
B) False
Q:
The multiple-stakeholder model asserts that organizations should value more perspectives than just those of the shareholders and stockholders.
A) True
B) False
Q:
Consensus is possible only when a select few people are a part of the decision-making process.
A) True
B) False
Q:
Research shows that diverse teams tend to struggle less at the beginning of their work process.
A) True
B) False
Q:
In a global society, networks are becoming increasingly important and are continuously changing and transforming.
A) True
B) False
Q:
Teams fail primarily because individuals do not want autonomy and independence in the workplace.
A) True
B) False
Q:
All of the following are guidelines for team communication that Senge and his colleagues claim promote team learning EXCEPT
A) balancing inquiry and advocacy.
B) bringing tacit assumptions to the surface of team dialogue.
C) becoming aware of the assumptions that inform conclusions.
D) finding the most appropriate leader.
Q:
The informal rules that guide acceptable behavior in organizations are known as
A) decision-making strategies.
B) roles.
C) norms.
D) emergent networks.
Q:
Which of the following is NOT one of the three types of network linkages as identified by Eric Eisenberg?
A) Institutional
B) Educational
C) Representative
D) Personal
Q:
Communication networks that experience shared meaning among their members about major organizational issues are said to be
A) dense.
B) connected.
C) sparse.
D) rich.
Q:
Which of the following is NOT a communication role that often occurs in a network?
A) Isolate
B) Bridge
C) Group member
D) Leader
Q:
According to the text, which of the following phases of the negotiation process does NOT occur in all cultures?
A) Developing relationships with others
B) Exchanging information about topics under negotiation
C) Recognizing multicultural techniques of persuasion
D) Encouraging members to stick to what they believe in
Q:
As a strategy for managing conflict, collaboration operates by
A) emphasizing new solutions.
B) emphasizing high assertiveness combined with high levels of cooperation.
C) emphasizing compromise.
D) accommodating all parties' interests.
Q:
According to the text, most conflict comes from
A) acquisition and use of resources.
B) an actual opposition in goals.
C) a perceived opposition in goals.
D) pressure from external stakeholders.
Q:
Which of the following teams fall into a more advanced category?
A) Work teams
B) Project teams
C) Quality-improvement teams
D) Community-engaged and virtual teams
Q:
When group members go along with, rather than critically evaluate, the group's proposals or ideas, they are
A) building a network.
B) achieving consensus.
C) engaging in groupthink.
D) doing what they're supposed to be doing.
Q:
At General Electric, management selects one hundred employees to attend a three-day conference. A facilitator divides the employees into groups, and each group identifies problems within the company and recommends changes to senior management. This example illustrates which of the following types of teams?
A) Quality improvement
B) Virtual
C) Project
D) Work
Q:
Which of the following operates at the highest level of empowerment?
A) Emergent communication networks
B) Quality-improvement teams
C) Self-directed work teams
D) Virtual teams
Q:
FedEx, General Electric, and General Mills all recorded significant productivity improvements, and Texas Instruments Malaysia boosted employee output by 100 percent, after incorporating
A) matrix organizations.
B) work teams.
C) virtual teams.
D) quality-improvement teams.
Q:
What type of team has long been used by organizations in the design and development of new products and services?
A) Project teams
B) Consensus-driven organizations
C) Virtual teams
D) Collaborative teams
Q:
Which of the following models seeks to balance the demands of global economic competition with a respect for the well-being of people and the environment?
A) Model of positive collaboration
B) Model of conflict management and consensus
C) Multiple-stakeholder model
D) Model of sustainable communication
Q:
According to the text, which of the following are the most powerful groups that emerge from formal and informal communication among people who work together?
A) Highly reliable organizations
B) Project teams
C) Emergent communication networks
D) Small-group communication networks
Q:
The most effective methods of conflict resolution focus on balancing
A) profits and people.
B) "concern for others" and "concern for self."
C) ethics and agenda.
D) employee interests and shareholder interests.