Q&A Hero

Q: Match the terms or descriptions to the muscle, landmark, or structure in the following figure. Cricoid

Q: Match the terms or descriptions to the muscle, landmark, or structure in the following figure. Thyroid cartilage

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Anterior

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. True vocal fold

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Epiglottis

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Prominence of cuneiform

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Prominence of arytenoid

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Posterior

Q: Match the terms or descriptions to the muscle, landmark, orientation, or structure in the following figure. Valleculae

Q: Developing a competitive strategy is always a complex process. A) True B) False

Q: The successful implementation of any communication technology will consider both the social and the political environments of the organization before attempting any sort of technological change. A) True B) False

Q: Competitive strategies are easily transferable between products and services, as long as you have a skilled manager to lead the process. A) True B) False

Q: Organizations that treat people as their most important asset are also the most profitable. A) True B) False

Q: Strategic alignment is most successful when management keeps it secretive, especially among lower-level employees in the organization. A) True B) False

Q: Crafting a competitive strategy from a communication perspective involves attention to message design. A) True B) False

Q: Positioning involves selecting a strategy or purpose that distinguishes the organization from its competitors. A) True B) False

Q: When FedEx claims that it can get your package delivered overnight, it is proving that it is a distribution-driven company. A) True B) False

Q: Strategic alignment is usually a gradual process. A) True B) False

Q: The ability to think, reason, and make decisions is identified as which of the following basic skills that employees are expected to possess? A) A foundational ability B) A learning area C) A primary ability D) A secondary ability

Q: According to the text, which of the following concepts is NOT considered to be a progressive human resource practice of organizations that seek talented employees? A) Self-managed teams B) Employee empowerment C) Extensive training D) Job security

Q: A business cannot accomplish its strategy or communicate its desired image without which of the following elements? A) Differentiation B) Competitive advantage C) Strategic alignment D) An advertising budget

Q: During which of the following stages of an organization's life cycle do companies face the important process of letting go of old business practices in favor of new ones? A) Birth B) Childhood C) Adolescence D) Maturity

Q: According to the text, the competitive strategy of McDonald's focuses the least on which of the following items? A) Food B) Security C) Predictability D) Comfort

Q: What is one negative effect of social media on an organization? A) The creation of an urgent "update culture" B) Instant feedback on products and services C) Development of smartphone apps D) Increased productivity

Q: Which of the following is a concern in the analysis of communication technology? A) Understanding is partial. B) Technology is politically ambiguous. C) Humans are agents. D) All of the options are correct.

Q: An example of an asynchronous form of communication would be a(n) A) chat room. B) telephone call. C) instant message. D) answering machine.

Q: Extremist supporters of the dystopian view of technology are sometimes referred to as A) laggards. B) "Luddites." C) traditionalists. D) purists.

Q: In one recent study, medical residents on patient rounds were observed missing important clinical information 34 percent of the time because they were distracted by their smartphones. This is an example of which view of communication technology? A) Dystopian view B) Utopian view C) Contingent view D) Neutral view

Q: Which of the following subfields of organizational communication focuses on the purposeful facilitation of strategic systems change? A) Training B) Employee empowerment C) Organizational development D) Competitive analysis

Q: Employees who are recruited, selected, and hired through which of the following processes are usually immediately capable of making a contribution to the company's performance? A) Competitive selection B) Targeted selection C) Strategic positioning D) Mindful communication

Q: Organizations need to engage in a competitor analysis as a part of their strategic positioning. Competitor analysis involves all of the following practices EXCEPT A) identifying whether or not a similar product or service exists. B) learning if a similar product or service has been released in the past. C) finding out if a similar product or service has ever failed. D) identifying the vendors or other stakeholders that support a competitor.

Q: The phrase "I never knew I needed that until I saw it" is a reflection of which of the following practices? A) Strategic thinking B) Branding C) Developing a niche D) Differentiation

Q: Developing a competitive strategy means paying close attention to A) message design. B) dialogue. C) focus group feedback. D) alignment.

Q: Which of the following is an optimistic view from which information technology serves to equalize power relationships at work by bridging time and space, thereby improving both productivity and work life? A) Dystopian view B) Utopian view C) Contingent view D) Neutral view

Q: Companies such as Mary Kay and Tupperware, which specialize in unconventional ways to reach customers through door-to-door selling and home-sale "parties," use which of the following competitive strategies? A) Product- or service-driven B) Market-driven C) Distribution-driven D) Sales- and marketing-driven

Q: Which of the following best describes how Chapter 10 views change? A) Competitive analysis B) Strategic thinking C) Positioning D) Producing

Q: According to the text, how long should it take you to explain what you do and why your business is worthy of attention? A) About thirty seconds B) About one minute C) More than one minute, but no more than five minutes D) As long as you can keep the listener's attention

Q: If a person wants to use the "richest" medium to communicate a message, which of the following is the best choice? A) Telephone B) E-mail C) Face-to-face meeting D) Letter

Q: Communication technology that allows for two-way, real-time communication is referred to as A) rich. B) asynchronous. C) dialogic. D) synchronous.

Q: A person who believes that technology benefits the economic elite is A) utopian. B) contingent. C) partial. D) dystopian.

Q: By which of the following processes do companies communicate to customers how their product or service is unique in the industry? A) Diversification B) Differentiation C) Competition D) Alignment

Q: Descriptors such as cheapest, fastest, and most reliable are typically used in the expression of a company's A) competitive strategy. B) advertisement. C) identity. D) alignment.

Q: Selecting a strategy or purpose that distinguishes the organization from its competitors is called A) alignment. B) strategic planning. C) strategic positioning. D) branding.

Q: Identify an organization that you believe has developed a compelling strategic position. What makes its message so compelling? What lessons can be taken from the organization that you can identify and apply to other organizations?

Q: Consider the relationship between new communication technologies and the need for secrecy and privacy. How has this relationship changed in recent years? Take a position on which is more important: the benefits of using technology or the preservation of privacy. Offer examples to support your point.

Q: The 7-S model has been used as a successful model to promote strategic alignment. Outline the parts of the model, and provide an integrated example that illustrates the seven parts of the process.

Q: Distinguish between the utopian and dystopian views of communication technology.

Q: How does strategic change proceed according to an organizational development perspective?

Q: How does the process of targeted selection ensure that individuals are being hired into positions where they can be immediately useful?

Q: How might a total quality management strategy proceed?

Q: Define superordinate goals, and offer an example that illustrates this concept.

Q: The text highlights some strategies for training and development as a way to promote strategic alignment and quality management. What are some employee development strategies that have been particularly useful?

Q: What language might an organization use to communicate a differentiation strategy?

Q: What language might an organization use to communicate a lowest-cost strategy?

Q: The textbook offers several examples of organizations that have performed effective competitor analyses. Describe one of these organizations, and explain why their strategy works.

Q: What does it mean to think strategically? Provide an example from your own experience in organizations in which you had to think strategically.

Q: The most progressive companies make sure that there are clear links between training and development programs and performance reviews. A) True B) False

Q: Even with a formal system in place, most managers go with their "gut feeling" and play favorites during performance reviews. A) True B) False

Q: Managers are rarely involved in the training and development process. If they are involved, it is usually only during the initial training of an employee. A) True B) False

Q: The strategic-alignment process is best approached by thinking of the organization as a total communication system. A) True B) False

Q: The 7-S model is also referred to as the "anti-strategy" strategy. A) True B) False

Q: The "birth" of an organization is concerned mainly with developing a strategy and finding a niche. A) True B) False

Q: Chapter 9 outlines several approaches to leadership. Among those approaches are Situational Leadership , transformational leadership, and discursive leadership. Under what conditions are each of these approaches appropriate?

Q: Chapter 9 puts a focus on the dark side of organizational leadership, including workplace bullying, harassment, and sexual harassment. What does the text identify as some specific communication strategies that organizational members can enact to address this dark side?

Q: Leadership theories suggest that effective leaders have certain habits. Explain the three habits of effective leaders outlined in Chapter 9. Select a leader in contemporary society who epitomizes these habits, and illustrate how that person embodies these habits.

Q: When are transformational leaders most effective? Offer an example that illustrates your point.

Q: Describe the managerial styles communicated on Blake and Mouton's managerial grid.

Q: What are the two types of sexual harassment? Offer an example of each.

Q: How has Simon Sinek introduced the Golden Circle as a simplified motivational process?

Q: What is the difference between motivation and empowerment? Offer an example that differentiates the two.

Q: Chapter 9 illustrates how harassment and sexual harassment are not limited to opposite-sex cases. Increasingly, same-sex harassment cases are being brought to trial. What are some of the challenges that individuals still face when it comes to filing a same-sex harassment claim?

Q: How do managers demonstrate habits of authentic communicative performance?

Q: Describe the concept of discursive leadership. What does the text mean by "big D discourse" and "little d discourse"?

Q: When is Situational Leadership the most appropriate approach to take? Offer an example that illustrates your point.

Q: Explain the relevance of physical traits to the development of leaders in U.S. society.

Q: Transformational leadership is the approach to leadership that is more likely to emphasize organizational change. A) True B) False

Q: "Big D discourse" and "little d discourse" are associated with discursive leadership. A) True B) False

Q: Leaders are often required to become less self-focused and to focus more on other individuals and groups. A) True B) False

Q: Leadership today calls for more present-mindedness than having a vision for the future. A) True B) False

Q: Effective supervisors are demanding and directive as opposed to persuasive. A) True B) False