Q&A Hero

Q: A deep affection for and attachment to another person involving emotional ties, with varying degrees of passion, commitment, and intimacy defines which of the following terms? a. love b. trust c. interdependence d. caring

Q: __________ is a belief that ones own culture is superior to others and the tendency to view other cultures through the lens of ones own. a. Racism b. Ethnocentrism c. Bias d. Xenophobia

Q: Good persuasive speech topics allow the speaker to develop a message intended to cause some degree of change in the audience.

Q: Is a masculine or a feminine leadership style more effective? Are there contexts or particular kinds of groups where you believe a masculine style or a feminine style would be more or less effective?

Q: The act of maintaining a relationship despite disagreements and framing differences as positive is referred to as a. loyalty. b. empathy. c. caring. d. love.

Q: What branch of the discipline (of communication) focuses on the ways in which communication within and between groups affects relationships? a. intercultural communication b. intersocial communication c. interpersonal communication d. intergroup communication

Q: Ideally, you should pick a persuasive speech that is not controversial.

Q: Synthesizing what you have learned throughout this chapter and others, what behaviors would you label as unethical for a leader to use?

Q: Which of the following is least likely to be considered an interpersonal relationship? Your relationship with a a. college roommate. b. cousin. c. boyfriend or girlfriend. d. coffee shop barista.

Q: Andrew met his roommate Danny when they both joined the Independent Filmmakers Club as freshmen, and they have a large group of mutual friends through that group. More recently, Danny has joined a fraternity and has been inviting Andrew to join him at the frats parties and other events. Andrew has accepted a few invitations, but feels awkward at the fraternity events because he just doesnt identify with the other people who attend. We would describe the filmmakers club as Andrews __________ and the fraternity as a/an __________. a. ingroup; outgroup b. outgroup; ingroup c. a-group; b-group d. social group; antisocial group

Q: The term behavior refers to what we do in response to our attitudes and beliefs.

Q: Compare and contrast the four leadership styles, including directive, participative, supportive, and achievement-oriented. Identify groups you have been involved in where the leader used each style. Which group(s) did you feel the most satisfied with, and which ones did you feel the least satisfied with? Why do you think this is?

Q: The interconnection and interdependence between two individuals is referred to as a. a relational network. b. family. c. an interpersonal relationship. d. interpersonal communication.

Q: The theory that holds that we each have a sense of ourselves as a unique individual but also define ourselves based on our membership in groups is called a. cultural collectivist theory. b. uncertainty reduction theory. c. social identity theory. d. social information processing theory.

Q: Diets that greatly restrict carbohydrate intake are dangerous and ineffective for long-term maintenance of weight loss is an example of an attitude.

Q: Briefly define the five sources of power and describe how various leaders you have interacted with use each type of power. C = comprehension; D = 1

Q: How does listening differ in mediated contexts versus in face-to-face interaction? Synthesizing what you learned about how to listen well to accomplish each of the four listening goals, as well as how to overcome various listening barriers, what advice would you give to someone who wants to improve his or her listening ability when talking on the phone or using other communication technology?

Q: The behavioral and cultural traits assigned to men and women, and the way a particular culture defines notions of masculinity and femininity, is referred to as a. sex. b. gender. c. sexism. d. sexual orientation.

Q: It is ethical to use coercion to persuade an audience if the speakers goal is in the audiences best interest.

Q: List two of the four questions you can ask yourself to assess how well your group is meeting its interpersonal performance goals. H = Interpersonal Performance (p. 229); C = knowledge; D = 2 Do members provide positive reinforcement for one another? Do members feel a sense of solidarity with one another? Do members cooperate freely with one another? Do members demonstrate respect for one another?

Q: In what ways do people from different cultures listen differently? *This question can be expanded for greater synthesis by adding the following line of questioning: Considering what you have learned about high-context cultures and low-context cultures in Chapter 3, what connections can you infer about the cultural differences between verbal and nonverbal behavior and listening behaviors?

Q: Palestinians use the term al nachba, which translates into English as the catastrophe or the disaster, to refer to the creation of the Israeli state. Their linguistic choice represents __________ and suggests they are a __________ culture. a. discrimination; racist b. emotion; passionate c. hyperbole; collectivist d. understatement; individualist

Q: Bobs supervisor at the fast food restaurant gives him two optionseither he can reveal the name of the employee who accidentally broke a piece of equipment or both Bob and all the other employees who were working that night will be reprimanded and face losing their jobs. Bobs supervisor has committed coercion.

Q: A document that details the subject and goal of a meeting, the participants, and logistics such as time and place for a meeting is called a/an __________.

Q: How does gender influence listening behaviors? Synthesizing what you have learned about gender in this and other chapters of the book, what do you think is at the root of these differences?

Q: Jims dad always tells him things like The early bird gets the worm and Were burning daylight in order to remind him that time is finite and that he should get up early in the morning if he wants to be successful in life. Jims dad is instilling which time orientation? a. definitive-time b. indefinite-time c. monochronic time d. polychronic time

Q: Which organizational pattern is presented as a good choice for when the audience has strong objections to the speakers position? a. problem-solution b. problem-cause-solution c. refutational d. Monroes motivated sequence

Q: During the generating solutions step of the group decision-making process, members will __________ potential solutions, as well as define the __________ that eventual solutions will have to meet.

Q: What listening behaviors would you characterize as unethical? Synthesizing what you know about ethics and the transactional nature of communication, explain why these behaviors would be characterized as unethical, and not merely ineffective.

Q: __________ is the degree to which a culture adapts its behaviors in order to reduce ambiguity and risk. a. Uncertainty avoidance b. Certainty accommodation c. Adaptability d. Flexibility

Q: The following main points for a persuasive speech follow which organizational pattern? I. Our precious farmland and the natural habitat many species of animals require to live are being swallowed up by urban sprawl. II. Urban sprawl is the result of poor city planning, but is ultimately fueled by our desire to own bigger and bigger homes regardless of our actual space needs. III. We can reduce urban sprawl and help preserve our remaining natural areas by enforcing an urban growth boundary and by making the personal choice to purchase existing homes or new construction in existing neighborhoods. a. problem-solution b. problem-cause-solution c. refutational design d. comparative advantage

Q: List the six steps in the group decision-making process described in your textbook.

Q: Describe the barriers to effective listening. What would you advise someone who is challenged by any of these specific barriers to do in order to improve his or her listening competence?

Q: Liz prefers working on her own rather than in groups, but will tolerate group work if each members role or job is clearly defined, each person is responsible for his or her own work, and each person will be held accountable by their supervisor for the quality of the work he or she does in the group. Lizs perspective seems to reflect which cultural perspective? a. collectivist b. individualist c. antisocial d. democratic

Q: Today, you have a choice. You can either vote yes to support the school referendum, ensuring that our students continue to get a great education, or you can vote no, ensuring that our students will lose arts education and extracurricular opportunities. This statement reflects which argumentative fallacy? a. red herring b. reduction to the absurd c. either-or d. begging the question

Q: Define power distance as it applies to leadership.

Q: How does improving our listening competence benefit us academically, professionally, and interpersonally?

Q: People from which type of culture perceive themselves first and foremost as members of a group? a. individualist b. collectivist c. low-context d. high-context

Q: Which argumentative fallacy involves the speaker providing a bit of irrelevant evidence to support his or her argument, thereby diverting the direction of the argument? a. begging the question b. red herring c. bandwagoning d. slippery slope

Q: A leader who grew up in a/an __________ culture might make suggestions to the members of his or her group, whereas a leader who grew up in a/an __________ culture would probably communicate more directly by dictating orders or imposing solutions on the group.

Q: Explain the concept of critical thinking. How does it relate to the listening process? How does one go about thinking critically in the role of a listener?

Q: The United States is classified as which of the following? a. collectivist b. high-context c. conforming d. low-context

Q: In his speech persuading his audience to visit Starbucks Coffee, Miguel attempts to prove to his audience that Starbucks has the best coffee and provides the greatest service by reminding his audience that Their shops are everywhere and theyre clearly the most popular coffee place in America. What logical fallacy has Miguel committed? a. reduction to the absurd b. begging the question c. bandwagoning d. slippery slope

Q: Gossiping, ignoring members of the group, harsh criticism, and slander are all examples of which unethical leadership tactic?

Q: What are the goals of informational, critical, empathic, and appreciative listening? What, specifically, can a listener do to improve his or her ability to meet each of these listening goals?

Q: Naokos American friends sometimes get frustrated with her because she prefers to use subtle clues to communicate that she disagrees or is uncomfortable in a particular conversation. What her friends may not realize is that her communication pattern reflects the __________ Japanese culture in which Naoko was raised. a. indirect b. shy c. high-context d. low-context

Q: In his speech persuading his audience to support AIDS vaccination trials in Sub-Saharan Africa, Joshua showed his audience images of children who have been orphaned because their parents were among the millions of Africans infected with HIV who have lost their lives to the pandemic. Josh is using these images to create what type of rhetorical proof? a. logos b. pathos c. ethos d. mythos

Q: List the four leadership styles discussed in your textbook.

Q: Compare and contrast the four listening preferences or styles. In what types of contexts would each style be particularly effective and appropriate?

Q: Bill grew up in a small rural town where most of his classmates came from ethnic, religious, and socioeconomic backgrounds similar to his. However, since he has gone away to college, he has noticed that he is surrounded by people from many different backgrounds. We would describe Bills college environment as more __________ than the town where he grew up. a. cultural b. diverse c. ethnic d. urban

Q: __________ occurs when the speaker draws general conclusions based on specific evidence. a. Deductive reasoning b. Fallacious reasoning c. Inductive reasoning d. Ethical reasoning

Q: What type of power comes from a persons ability to punish or harm others?

Q: Describe the listening process. Using a detailed narrative example, illustrate what a communicator would be doing at each of the five stages. C = comprehension and application; D = 2

Q: __________ is the communication between people from different cultures who have different worldviews. a. Intracultural communication b. Intercultural communication c. Cultural communication d. Diversity communication

Q: Showing that one has used supporting material from experts on ones subject helps a persuasive speaker achieve which of Aristotles forms of rhetorical proof? a. logos b. pathos c. ethos d. mythos

Q: What is the difference between expert and referent power?

Q: Describe the difference between attacking and ambushing.

Q: A learned system of thought and behavior that belongs to and typifies a relatively large group of people, including shared beliefs, values, and practices represents which of the following terms? a. society b. religion c. culture d. group-think

Q: All of the following are included in Aristotles forms of rhetorical proof except a. logos. b. pathos. c. ethos. d. mythos.

Q: Define leadership.

Q: __________ is listening in order to control the communication interaction.

Q: Jody is terrified of giving oral presentations, and has consequently put off applying for a promotion at work that would require her to train other employees and deliver quarterly reports to the committee that oversees training and professional development at her company. Synthesizing information from throughout this chapter, what would you say to Jody to help her understand how her perception of both the activity as well as herself has influenced her avoidance of this opportunity for career growth?

Q: __________ highlights the importance of relevance to persuasion. It is based on the belief that listeners process persuasive messages through either central processing or peripheral processing depending on how important the message is to them. a. Latitude of acceptance or rejection b. Maslows hierarchy of needs c. The Elaboration Likelihood Model d. The motivated sequence

Q: Virtual meetings are less effective for brainstorming purposes than face-to-face meetings are.

Q: List two unethical listening behaviors.

Q: Explain how social comparison theory illuminates our understanding of why more and more boys and young men are using steroids today than in the past, and why the number of men choosing to have elective cosmetic surgery has increased over the past several years. Identify specific examples to illustrate your ideas.

Q: In her speech, Katie argues that investing in after-school programs for teens will reduce the amount of crime in her community. She is appealing to which of Maslows hierarchical needs? a. physiological needs b. social needs c. safety needs d. self-actualizing needs

Q: While virtual meetings work well initially, they must always move on to face-to-face interaction once the group is established.

Q: How does boredom affect your ability to listen effectively?

Q: Describe and provide a narrative example to illustrate how self-concept, self-esteem, and self-efficacy come together to influence a persons communication choices and competence.

Q: The U.S. Army, for many years, used the slogan Be all that you can be to appeal to potential recruits using which of Maslows hierarchical needs? a. physiological needs b. social needs c. esteem needs d. self-actualizing needs

Q: Even though making decisions by consensus takes more time than deciding by majority does, consensus should be used whenever possible.

Q: Jean routinely reads her Communication and You textbook while also watching her favorite sitcoms and communicating with her friends on Facebook. She does this because she believes she is good at __________, but what she doesnt realize is that focusing her attention on so many different things at once presents a listening barrier because her attention is finite.

Q: Perceptual barriers like stereotyping and prejudice are still common in our culture. Using concepts discussed throughout the chapter, explain the role the media play in creating these perceptions. Explain how we, as a culture, can work to overcome these barriers.

Q: In Maslows hierarchy of needs, the desire to be accepted and liked by other people and the need for love, affection, and affiliation are referred to as a. physiological needs. b. social needs. c. esteem needs. d. self-actualizing needs.

Q: Productive conflict can benefit a group because those who have engaged in the conflict feel a sense of ownership in the decisions that are arrived at through the conflict.

Q: Provide an example of an environmental factor that you consider a listening barrier in this classroom.

Q: Considering what you have read throughout this chapter, why do you think many teens and their parents have difficulty understanding one another? How can teens and parents improve their perception skills to enhance intergenerational understanding?

Q: Which type of audience is typically the hardest to persuade? a. receptive b. hostile c. neutral d. impassioned

Q: Group leaders should avoid setting time limits on any components of the discussion because it leads to poor decision making.