Q&A Hero

Q: In the context of the communication process, noise refers specifically to sounds that interrupt our ability to hear the sender's message. A) True B) False

Q: Another term for noise is interference. A) True B) False

Q: A message can be expressed both verbally and nonverbally. A) True B) False

Q: Most modern-day public figures engage primarily in epideictic oratory. A) True B) False

Q: The receiver decodes, or interprets, the message. A) True B) False

Q: The process of converting thoughts into words is termed decoding. A) True B) False

Q: What the Greeks called the agora exists today in the form of town halls. A) True B) False

Q: Unlike dyadic communication, public speaking usually occurs in formal settings. A) True B) False

Q: The audience's response to a message is called feedback. A) True B) False

Q: The five canons of rhetoric are invention, adaptation, arrangement, timing, and delivery. A) True B) False

Q: Delivery refers to adapting speech information to the audience in order to make your case. A) True B) False

Q: According to Aristotle and other classical rhetoricians, memory is one of the five canons of rhetoric. A) True B) False

Q: The Greeks referred to advocating or legal speech as epideictic oratory. A) True B) False

Q: The practice of rhetoric, or oratory, emerged full force in Greece in the fifth century B.C.E. A) True B) False

Q: The Internet is today's global public forum or agora. A) True B) False

Q: Preparing speeches calls upon one's ability to reason and think critically. A) True B) False

Q: Oral and written communication skills are two of the three job skills employers seek most in college graduates. A) True B) False

Q: Learning to speak effectively can enhance your career as a student and help you advance your professional goals. A) True B) False

Q: How does interviewing compare to interpersonal communication, group communication, and public speaking? In what ways is it similar? In what ways is it a distinctly different form of communication?

Q: Including jargon and other technical language the audience doesnt understand in a speech is an effective way of building credibility on the subject and usually inspires an audience to want to learn more about the subject.

Q: Uncertain climates sometimes occur because we are simply unfamiliar with the other person and how they manage conflict.

Q: Provide an example of a context in which high language would be appropriate, and an example of a context in which low language would be an appropriate choice.

Q: Compare and contrast the different types of interviews, and provide at least one example of a context in which the manager of a store might use each type of interview.

Q: Words like similarly, next, and in conclusion are referred to as transitions.

Q: Identity management is a form of provocation that occurs when the partners in a relationship grow apart as they discover new parts of themselves.

Q: What do we mean when we say that competent communicators use language that meets a standard of civility, and how does that differ from rude or profane language?

Q: What are two things the authors of your textbook advise that you should send to an interviewer following the interview?

Q: Speeches built around narratives usually use elements of other speech organization patterns.

Q: Incompetence can be categorized as a form of provocation leading to conflict.

Q: Define and provide an example of politically correct language.

Q: When it has no bearing on job performance, and is not a legitimate criterion for ethical decision making, it is unethical to ask questions about certain kinds of information. What are three of the criteria it would be discriminatory to base a hiring decision upon in the United States?

Q: The spatial pattern would be the most ideal organizational pattern for a speech in which you describe the characteristics of a successful town board meeting.

Q: All conflict results from misunderstanding.

Q: In your own words, what is the difference between semantics and pragmatics?

Q: Interviewers will often ask questions related to the interviewees personality and character. How would you describe the difference between these two types of information?

Q: The motivated sequence is based on the psychological elements of advertising.

Q: Conflict is a sign of an unhealthy relationship. H = Productive Conflict (p. 169); C = comprehension; D = 2

Q: What is an example of jargon that you use at work, or that you have encountered when communicating with a professional in some field?

Q: List five types of information that are typically included in a rsum. H = Prepare Your Materials (p. 376); C = knowledge; D = 2

Q: Cause-effect pattern is one of the most effective to use when a speaker wants to convince an audience to engage in some action to solve a problem.

Q: Poorly managed relational conflict can result in poor health.

Q: Contrast the difference between slang and jargon.

Q: List and briefly describe two of the responsibilities of an interviewer. H = Roles and Responsibilities of the Interviewer (p. 372); C = knowledge; D = 2

Q: Cause-effect pattern can be organized around cause-to-effect or effect-to-cause.

Q: Conflict is inevitable in relationships and sometimes cannot be resolved.

Q: Provide an example of a euphemism.

Q: Describe a tunnel sequence interview.

Q: Research suggests that audiences usually remember the middle points of a speech better than the first and last points.

Q: After a lengthy debate about where to go on spring break, Katie decides that she and her roommates are not going to be able to come to an agreement. Instead, she opts to take a road trip with one of her high school friends. Katie and her roommates have achieved which conflict outcome? a. win-win b. lose-lose c. compromise through random selection d. separation

Q: Briefly describe the meaning of the abstraction ladder. What is the difference between words at the top of the ladder as compared to the ones on the lower rungs?

Q: Imagine you find yourself frustrated by your roommate, who has a markedly lower standard of cleanliness than you do. Youre frustrated lately that the kitchen and bathroom are disgustingly dirty, and you have decided to sit down for a problem-solving interview with him or her. Provide an example of a loaded question you would not want to ask during this interview. H = Question Impact (p. 369); C = comprehension; D = 3 Answers will vary, but should be ANS: True to the definition of a loaded questionfor example, Have you always lived like a pig?

Q: A speech organized using a chronological pattern may present the main points of a message either forward or backward in a systematic time-related fashion.

Q: Which of the following would be considered an example of playing devils advocate as a cooperative conflict management strategy? a. Why arent you considering graduate school? b. Why are you wasting your intelligence by cutting your education short? c. Career advancement is going to require an advanced degree. What if you want to go back later but cant because you have a family to support? d. Are you an idiot? The cost of tuition is only going to go up. If you want to throw your money away, why not just give it to me?

Q: Provide a brief example to illustrate how we use the ritualizing function of language.

Q: How do closed questions differ from bipolar questions?

Q: Each main point should focus on two or three different ideas.

Q: After Marissa became frustrated with an insensitive comment Kevin made toward her, she excused herself and worked independently for the rest of the day. After work, she asked to switch shifts for the next few days so that she could have a bit of distance from him. What conflict management strategy did Marissa use? a. escapist strategy b. challenging strategy c. cooperative strategy d. silent strategy

Q: Grammar is made up of __________ that dictate how words should be pronounced, and __________ that dictate the placement of words in sentences.

Q: Provide an example of an open question that would be typical in an employment selection interview.

Q: Every speech must have three main points.

Q: The posting of deliberately hostile or insulting online messages that are usually intended to provoke anger is referred to as a. slamming. b. flaming. c. cyberbullying. d. cyberstalking.

Q: Define the difference between denotative and connotative meaning.

Q: What are the three issues that should be addressed in the opening of any interview?

Q: Speakers usually use a/an __________ outline as a rough draft they revisit and revise continually throughout the preparation of their speeches.a. speakingb. workingc. manuscriptd. essayH = From Preparation Outline to Speaking Outline (p. 276); C = knowledge; D = 2

Q: When Christiana brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, Im sorry I didnt do well in math this term! Her father replies, Why arent you earning better grades? Based on this information, what type of culture(s) would we infer that Christiana lives within? a. masculine b. feminine c. individualist and low-context d. collectivist and high-context

Q: Competent communication through technological media like e-mail requires communicators to use more clear language than is usually required in face-to-face communication to make up for the nonverbal cues that are missing.

Q: Provide an example from your experience or a fictitious example of a problem-solving interview.

Q: A comparison between two things that uses the words like or as is referred to as a/an a. allusion. b. simile. c. metaphor. d. alliteration.

Q: In a/an __________ culture, people approach conflict with an emphasis on each persons needs, rights, and identity over a focus on those of the larger group. a. high-context b. low-context c. individualist d. collectivist

Q: When Kent, who lives in Illinois, visited his cousins in Los Angeles, he got a confused look when he asked them if they had any pop. After a few seconds, his aunt said, Oh, you want a soda! Geography can account for linguistic differences like this.

Q: What is the difference between an information-gathering interview and a selection interview?

Q: We are drowning in high-fructose corn syrup and there is no lifeguard on duty, so its time for us to learn to swim, is an example of a/an a. allusion. b. simile. c. metaphor. d. repetition.

Q: An atmosphere of mistrust, suspicion, and apprehension characterize which kind of communication climate? a. uncertain b. defensive c. stormy d. supportive

Q: Speakers who use qualifiers, hedges, and disclaimers are usually perceived to be uncertain or hesitant, and therefore less powerful.

Q: Most interviewers prefer for an interviewee to refrain from contacting them any further after an interview has ended, unless they are called back for a second interview.

Q: __________ involves making a vague or indirect reference to people, historical events, or concepts to give deeper meaning to the message. a. Simile b. Metaphor c. Allusion d. Alliteration

Q: The dominant temper, attitudes, and outlook of a relationship are most closely identified with which of the following concepts? a. mood b. power dynamics c. identity management d. communication climate

Q: I feel like maybe this movie is too violent for us to see as a family. This statement includes a disclaimer.

Q: Interviewees should not ask questions at the close of an interview unless absolutely necessary to avoid seeming presumptuous.

Q: First, Additionally, and Moving on are all examples of what your textbook authors call a. signposts. b. internal previews. c. signifiers. d. attention grabbers.