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Speech
Q:
Creating constructive communicative climates influence the effectiveness of communication in all contexts.
a. True
b. False
Q:
Acknowledgement is the highest level of confirmation.
a. True
b. False
Q:
Descriptive communication fosters a more supportive climate than evaluative communication.
a. True
b. False
Q:
The statement I dont want to talk about it is a vocal exit response. [p. 142, II] T
a. True
b. False
Q:
The mere presence of differences between any two people is conflict.
a. True
b. False
Q:
Samantha says, Arguments are terrible. I believe nobody can win when conflict breaks out. Samanthas orientation to conflict is best described as __________.
a. win-win
b. win-lose
c. lose-lose
d. exit
e. winner takes all
Q:
Conflict should be avoided at all costs in a relationship.
a. True
b. False
Q:
Unlike Samantha, Shenika says, I dont like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner. Shenikas orientation to conflict is best described as __________.
a. win-win
b. win-lose
c. lose-lose
d. exit
e. winner takes all
Q:
The response to conflict that involves staying committed to a relationship despite differences is __________.
a. exit
b. voice
c. loyalty
d. neglect
e. ambush
Q:
Communication that expresses the speakers feelings without disparaging anyone else is known as __________ communication.
a. ethnocentric
b. defensive
c. aggressive
d. assertive
e. disconfirming
Q:
Which of the following is a guideline for creating and sustaining healthy communication climates?
a. accepting and confirming others
b. affirming and asserting yourself
c. respecting diversity among people
d. timing conflict effectively
e. all of the above
Q:
Marking off peripheral issues for later discussion is called __________.
a. grace
b. bracketing
c. assertiveness
d. affirmation
e. responding
Q:
Which of the following communication behaviors contributes to a disconfirming climate?
a. offering a pleasant greeting
b. listening carefully
c. silence
d. Smiling and nodding your head in agreement
e. Expressing empathy
Q:
The other group members seemed alarmed when you knocked over your chair and began cursing, is an example of __________.
a. an evaluative statement
b. an I message
c. descriptive communication
d. tentative language
e. strategic communication
Q:
Which of the following is NOT a level of interpersonal confirmation?
a. ethnocentrism
b. recognition
c. endorsement
d. acknowledgment
e. all of the above are levels of confirmation or disconfirmation
Q:
During a heated discussion, Janet says to Scott, Theres no point in talking about this any further. Im not going to change my mind. This language is an example of __________.
a. provisional communication
b. certainty communication
c. descriptive communication
d. evaluative communication
e. C and D
Q:
A form of certainty language that assumes our culture and its norms are the only right ones is __________.
a. ethnocentrism
b. cultural relativism
c. self-serving bias
d. provisionalism
e. stability
Q:
Signaling openness to other points of view while recognizing that people from different cultures differ in thoughts, actions, and values is known as __________.
a. cultural diversity
b. ethnocentrism
c. provisionalism
d. cultural absolutism
e. cultural fanaticism
Q:
Which one of the following types of communication promotes defensiveness?
a. description
b. provisionalism
c. control
d. equality
e. empathy
Q:
I really know a lot more about this than you do, so you should listen to me. This comment is an example of communication that __________.
a. is descriptive
b. claims superiority of the speaker
c. is tentative
d. demonstrates empathy
e. is focused on problem solving
Q:
Which of the following statement(s) is (are) accurate about conflict between people in relationships?
a. conflict indicates a relationship is in deep trouble
b. conflict is a sign that people are involved and matter to each other
c. conflict may be overt or covert
d. conflict may be managed well or managed poorly
e. b, c, and d
Q:
Kimberly is irritated that Julia left and borrowed her sweater without asking. Kimberly then plays the stereo loudly when Julia is trying to talk on the phone. This is an example of __________.
a. offensive climate
b. acknowledgment
c. defensive climate
d. covert conflict
e. overt conflict
Q:
Hearing and listening are basically synonymous.
a. True
b. False
Q:
Being mindful is the foundation of all successful listening.
a. True
b. False
Q:
To be a good listener you must always wait until the speaker has finished talking to respond.
a. True
b. False
Q:
Being so absorbed in our thoughts and concerns that we cant focus on what someone else is saying is prejudgments.
a. True
b. False
Q:
All interruptions are attempts to monopolize communication.
a. True
b. False
Q:
Monopolizing is hogging the stage by continuously focusing the conversation on ourselves instead of the person who is talking.
a. True
b. False
Q:
The emotional tone of a relationship between people who are interacting is known as the communication __________.
a. shape
b. performance
c. substance
d. climate
e. mood
Q:
Lemarr says, I am really bummed out about not getting any job offers. His roommate, John, responds, Sounds as if youre feeling pretty low about the response so far. Johns communication is an example of __________.
a. pseudolistening
b. relying on mnemonics
c. paraphrasing
d. evaluative listening
e. ambushing
Q:
After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CDs. Jacob is __________.
a. listening to discriminate
b. listening critically
c. relationship listening
d. listening for pleasure
e. listening for information
Q:
Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenyas ability to listen to her roommate?
a. preoccupation
b. prejudgment
c. lack of effort
d. reacting emotionally to loaded language
e. not recognizing diverse listening styles
Q:
The process of attending to some aspects of communication and disregarding others as we listen refers to __________.
a. hearing
b. selecting and organizing
c. interpreting
d. responding
e. remembering
Q:
Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.
a. responding
b. pseudolistening
c. pre-occupation
d. not recognizing diverse listening styles
e. lack of effort
Q:
Which of the following is NOT an effective communication skill that helps us gain insight into others?
a. being person-centered
b. stepping outside of our own point of view
c. prompting others to continue
d. paraphrasing
e. literal listening
Q:
Critical listening involves __________.
a. a loose understanding of the content of the communication
b. judging the speakers trustworthiness
c. acceptance of unfounded generalizations
d. sensing the emotional impact of the message
e. a neutral, unbiased response to the ideas presented
Q:
While it is a part of the communication process, listening is not as important as talking.
a. True
b. False
Q:
The average person spends more time listening than any other communication activity.
a. True
b. False
Q:
As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, I already know everything he has to say and I dont want to hear it again. Dolores ability to listen is being hindered by __________.
a. message overload
b. prejudgment
c. preoccupation
d. message complexity
e. noise
Q:
When Jing says to Juana that she is having a difficult time in her chemistry class, Juanas first response is to launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as __________.
a. relational immunity
b. disconfirmation
c. pseudolistening
d. monopolizing
e. paraphrasing
Q:
While visiting her parents on a break from school Melinda doesnt pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of __________.
a. defensive listening
b. prejudgment
c. selective listening
d. mindless listening
e. pseudolistening
Q:
Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________.
a. selective listening
b. defensive listening
c. ambushing
d. paraphrasing
e. monopolizing
Q:
Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekahs strategy is an example of __________.
a. selective listening
b. mindfulness
c. ambushing
d. critical listening
e. literal listening
Q:
Preparing for a geography quiz, Brendan makes up the nonsensical phrase No one notices the Queen not liking the pie as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is employing a tool known as __________.
a. a mindful manager
b. an organizational grouping
c. an informational adapter
d. a mnemonic device
e. a repetitional gambit
Q:
Bao is a teacher. When she is talking to students one on one, she gently encourages them to express themselves by saying, Tell me more, go on, I understand. These are examples of __________.
a. minimal encouragers
b. gentle nudging
c. selective listening
d. paraphrasing
e. mindfulness
Q:
Discuss mindfulness and its pertinence to effective listening in interpersonal communication. In your discussion indicate whether mindfulness is a technique or an attitude and explain how we express our mindfulness to others with whom we are interacting.
Q:
Discuss the three forms of ineffective listening that you personally have the most trouble with. Define each of the three listening problems that you provide and specific examples of each type.
Q:
Describe the five skills you can use to become a better informational and critical listener, as discussed in Chapter 6. Which skill do you think is the most important? Defend your answer.
Q:
What percentage of waking time does the average person spend listening, according to studies?
a. 1018%
b. 2129%
c. 4555 %
d. 8390%
e. 93100%
Q:
The physiological component of listening is __________.
a. organizing
b. hearing
c. interpreting
d. responding
e. remembering
Q:
Putting together all that we have selected and organized, in order to make sense of communication, is known as __________.
a. responding
b. remembering
c. pseudolistening
d. hearing
e. interpretation
Q:
Most experts consider the final aspect of listening to be __________. [p. 117, II]
a. organizing
b. remembering
c. hearing
d. interpreting
e. responding
Q:
Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as __________.
a. message overload
b. preoccupation
c. message complexity
d. prejudgment
e. lack of mindfulness
Q:
When a close friend she hasnt seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend. [p. 119, III]
a. environmental distractions
b. internal obstacles
c. insular obstacles
d. regulative distractions
e. message impediments
Q:
__________ involves perceiving a personal attack, criticism, or hostile undertone in communication where none is intended.
Q:
Listening carefully for the purpose of gathering ammunition to use in attacking the speaker is known as __________.
Q:
When we listen to a friends worries, counsel a co-worker, or let someone tell us about their troubles, we are engaged in __________ __________.
Q:
Listening that neglects others feelings and our connections with them while focusing only on the content level of meaning is known as __________ __________.
Q:
__________ __________ exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning. [p. 118, I]
Q:
Hearing only what we want or expect to hear is a form of __________ __________.
Q:
__________ __________ are any interruptions or occurrences in the communication setting that interfere with effective listening. [p.121, I]
Q:
__________ refers to body position and body motions.
Q:
A friend learns you are taking a course in interpersonal communication and remarks, Wow, Ill bet you know all about how to read nonverbals. Tell me the rules. Write out your response to your friend. Be sure to address the assumption behind your friends statement as well as what you might tell the friend about rules.
Q:
A restaurant owner comes to you for advice. She has just realized that, although, there are always customers waiting at lunch and dinnertime, diners are taking so long to eat that she is losing money. She wants to know if there is anything she can do to make diners eat more quickly so that she can make a larger profit. Based on your knowledge of how various nonverbal behaviors affect us, what would you tell the restaurant owner?
Q:
Discuss the five ways that nonverbal behavior can interact with verbal communication. Give an example of each type of interaction.
Q:
Literal listening is carefully gathering information that you can use to attack the speaker.
a. True
b. False
Q:
Suspending judgment helps others from becoming defensive.
a. True
b. False
Q:
__________ is a physiological process that occurs when sound waves hit the human ear.
Q:
The tendency to judge others or their ideas before weve heard them is known as __________.
Q:
The monopolizing technique in which a person shifts the topic of talk back to himself or herself is known as __________ __________.
Q:
Elements of surroundings that affect us and how we communicate are called __________.
Q:
How we perceive and use time is called __________.
Q:
Vocal communication that does not use words is __________.
Q:
__________ is lack of communicated sound.
Q:
Nonverbal communication involving physical touch is called __________.
Q:
How we use space is referred to as __________.
Q:
Most nonverbal communication is instinctual; it is part of our genetic makeup.
a. True
b. False
Q:
The position and motion of the body is known as proxemics.
a. True
b. False
Q:
Body odors produced by pheromones may affect sexual attraction.
a. True
b. False
Q:
Artifacts can be a part of proxemics, when they help us define our personal space.
a. True
b. False