Speech

Q: Considering gender differences in the workplace, a. Women aren't as good at interpreting nonverbal cues as men. b. Women tend to interrupt less often. c. Women see communication as a competitive tool. d. Women are less likely to ask questions.

Q: Which generational group was raised in post-World War II, are competitive, and committed to taking charge and working hard to succeed? a. Traditionalists b. Baby Boomers c. Generation Xers d. Millennials

Q: Studies show that when doctors and nurses listen, it has little to no influence on how satisfied medical patients feel about their care. a. True b. False

Q: It is important that you listen for both content and tone and observe any nonverbal behaviors when listening and responding to your supervisor. a. True b. False

Q: To improve your relationship with your coworkers, you should learn to tolerate ambiguity. a. True b. False

Q: Which of the following is not a bad listening habit? a. Criticizing the speaker's delivery instead of focusing on the message. b. Taking brief notes and writing down keywords. c. Pretending to listen to the speaker. d. Listening for facts rather than a theme or relative principles.

Q: Which of the following is a description of messages in high-context cultures? a. Messages are clearly spelled outthat is, they are direct and explicit. b. The persons gestures, facial expressions, and status are considered to be of major importance. c. It is the speakers responsibility to make sure the meaning is provided by the words. d. It is the speakers responsibility to make sure the message is well organized and structured.

Q: Which statement is true regarding maintaining interpersonal relationships in the workplace? a. The key to success for technology-driven organizations is based on the number of messages sent. b. Strong manager-employee relationships depend on avoiding disagreement. c. Interpersonal relationships are less important in multiunit and virtual organizations. d. Strong manager-employee relationships depend on praise, understanding and trust.

Q: Which statement is NOT true about maintaining effective relationships in the workplace? a. Job satisfaction rarely spills over into life satisfaction. b. Expectations continually change. c. Some research indicates that many employees do not trust employers. d. Clear expectations are important for physically isolated virtual organizations.

Q: When considering self-disclosure, it is true that: a. High levels of self disclosure create trust. b. Low levels of self disclosure create trust c. Appropriate self disclosure levels vary by culture d. No levels of self disclosure create trust.

Q: When using technology to communicate, you must consider that: a. Online messages are not as rich as face-to-face messages. b. Online messages are more rich than face-to-face messages. c. With online messages it is quicker to form friendships than face to face relationships. d. Online messages are the same as face-to-face messages.

Q: What are some strategies for reaching consensus in conflict management and why is consensus desirable?

Q: Determine your personal communication style by taking the Survey of Communication Styles, both long and short forms, discussed in this chapter. What were your results for each survey? (i.e. which style were you?) Describe your style. Did you agree with the results? Why or why not?

Q: Pick a communication style (perhaps it is yours) and identify what are the challenges in communicating with that particular communication style?

Q: What are the factors involved in choosing a conflict strategy?

Q: What is the relationship between A-type and C-type conflict and conflict strategies?

Q: Isolated facts by themselves are hard to remember. a. True b. False

Q: A manager who is always putting out fires might be a poor listener. a. True b. False

Q: This style of conflict resolution sees personal goals as more important than the goals of others. a. Accommodation b. Competition c. Compromise d. Collaboration

Q: Which of the following is a characteristic of A-type conflict? a. During A-type conflict, members tend to give and receive lots of feedback. b. A-type conflict tends to occur when group members are emotionally detached from the topic. c. During A-type conflict people often get angry due to their emotional attachment to the issues. d. Team members are open to serious debate and disagreements.

Q: Accommodation may be the best response to conflict when a. members are trained in problem solving. b. It's important to take the time to come up with a quality solution. c. It's important to maintain neutrality at all costs. d. the damage to the relationship would harm both parties.

Q: Which of the following is a characteristics of individualistic cultures? a. Individual rights and autonomy are valued more highly than group rights. b. Individualistic cultures prefer collaborating and compromising to solve problems c. Individualistic cultures are relationship oriented. d. Individualistic cultures prefer avoiding and accommodating strategies to preserve friendships

Q: Compare and contrast the Theory X and Theory Y model of communication. What are the benefits of managers who adopt the Theory Y model of communication?

Q: Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly. a. True b. False

Q: C-type conflict is relational and can side-track a team. a. True b. False

Q: Dominant style communicators feel more comfortable working with things than with people. a. True b. False

Q: Competition and voting are win-lose strategies. a. True b. False

Q: Avoiding (withdrawal) may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument. a. True b. False

Q: The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by a. Withdrawal/avoidance b. Smoothing/accommodation c. Compromise d. Collaboration

Q: Which style communicator is motivated by fear or insecurity? a. Private b. Dominant c. Sociable d. Open

Q: Which style cannot accept criticism gracefully and is usually argumentative? a. Private b. Dominant c. Sociable d. Open

Q: Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure? a. Private b. Dominant c. Sociable d. Open

Q: The following statement is true of the mutual adjustment method to coordinating people: a. This method involves horizontal communication among peers. b. This method has managers direct the work of members who do not make their own decisions. c. This method has specific written standards for tasks, output levels, skills, and norms. d. This method is only appropriate for face-to-face communication.

Q: Which style communicator solves conflict by smoothing over it? a. Private b. Dominant c. Sociable d. Open

Q: Standardization method to coordinate people is best in which size organization? a. Less than 12 members b. 12 to 50 members c. More than 50 members d. Size doesn't matter to this method

Q: Which type manager is more likely to empower employees by allowing employees to be involved in team decisions? a. Private b. Dominant c. Sociable d. Open

Q: Which type of organization discussed in the text would you most enjoy working for and why? Which ones should you most likely avoid and why?

Q: List and discuss several advantages and disadvantages of communicating within the transformational organizational model.

Q: In traditional organizations, two approaches emerged to solve the problems of inefficient organizations: the bureaucratic approach and the scientific approach. Compare these approaches.

Q: Assess the impact that multiunit and virtual organizations have on communication in the Transformational Model.

Q: The central principle of this theory rests on the idea that the whole is more than the sum of its parts. a. Transformational model b. Theory Y c. Theory Z d. Systems theory

Q: This organizational model believes in motivating employees with awards, money and working with people they like. a. Traditional/Classical b. Human Relations c. Human Resources d. Systems/Contingency

Q: Which of the following statements is most likely to express the opinions of the Human Resources model? a. "The best organization model depends on any number of internal and external factors." b. "A 'team-oriented' approach to employee-management relationships works best." c. "Managers should call their employees by first names and express sympathy with their personal problems." d. "Employees are basically lazy and will goof off if you let them."

Q: Current implementation of the Human Relations model is represented by a. A company using quality control circles to solve work problems. b. A company using time-motion studies to determine minimum task performance. c. A company with its own employee exercise and recreation facilities. d. A company that adapts its procedures to the culture and values of its employees.

Q: Which organization model adapts to constant change through using multiunit and virtual structures, giving employees personal autonomy? a. Transformational b. Human Relations c. Traditional/Classical d. Systems/Contingency

Q: Which organizational model encourages informal communication? a. Human Resources b. Scientific management c. Bureaucratic management d. Systems/Contingency

Q: Which organizational model does not recognize one best way to communicate? a. Human Resources b. Scientific management c. Bureaucratic management d. Systems/Contingency

Q: Which of the following is a characteristic of communication in a Traditional Organization? a. Managers seek feedback and use the grapevine to gauge satisfaction. b. The social side of communication is considered extremely important. c. Communication is rational, task-oriented, formal, and usually written. d. Communication is informal and free flowing.

Q: Which of the following is a characteristic of communication in a Systems/Contingency organization? a. Most virtual organization communication occurs electronically. b. Employees at all levels must be able to communicate well. c. The working environment is inflexible and informal communication is discouraged. d. Theres one best way to communicate.

Q: Which of the following is a characteristic of communication in a Transformational organization? a. Most virtual organization communication occurs electronically. b. Employees at all levels must be able to communicate well. c. The working environment is inflexible and informal communication is discouraged. d. Theres a team-oriented, or participative, approach to employeemanagement relationships.

Q: A virtual organization is generally a temporary venture among several companies, each with a special expertise or process specialty. a. True b. False

Q: Three of the following statements are true about scientific management approach. Which one is not true? a. Employees will be more productive if they are given rewards for productivity. b. Organizations should determine what employee characteristics are needed for each job and then hire only workers with these characteristics. c. Managers should determine the shortest and easiest way to perform tasks d. Managers can improve organizations by first improving management skills.

Q: A tall organizations is an organization that has: a. Better complex decisions b. Better employee morale c. Less efficient communication d. Shorter problem solving time-frames

Q: Of the three basic communication codes, which one refers to all intentional and unintentional means other than writing and speaking by which a person sends a message, including gestures, appearance, posture and so forth? a. Nonverbal b. Paralanguage c. Language d. Conveyors

Q: Which statement is true about feedback? a. Feedback is easy to elicit. b. Feedback can cause people to feel psychologically under attack. c. Feedback should be directed toward people rather than behavior. d. Feedback decreases employee satisfaction with the job.

Q: Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to her employees, You did a great job last week. Her nonverbal facial expression, however, reflected the feelings she was experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy with them. This unfortunate miscommunication was a result of a. Channel b. Encoding c. Noise d. Feedback

Q: According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message. a. Stimulated/motivated b. Stimulated/encouraged c. Encouraged/listened to d. Received/motivated

Q: Explain the difference between the One-Way Model, the Circular Model, and the Transaction Model of Communication

Q: List and discuss several advantages and disadvantages of feedback.

Q: Consider the transaction communication model and describe at least two places in the model where your personal communication problems usually occur.

Q: Compare formal and informal routes of communication in organizations. How are they different? Why do informal networks exist? Formal communication flows in three directions. What are those directions?

Q: Define communication ethics and explain the importance of ethics in business communication. Why does unethical behavior result in negative consequences for business and professional organizations?

Q: A systems/contingency manager might say the following: Regardless of what other managers may say, there is no single best way to manage any model could be successful. a. True b. False

Q: A human relations manager might say the following: Always remember to let employees know who is boss. a. True b. False

Q: Horizontal communication is not an important concept in the traditional model. a. True b. False

Q: THEORY X does not apply to physiological and safety needs of the hierarchy. a. True b. False

Q: Which of the following is an example of paralanguage? a. Frowning b. Clothes you are wearing c. An angry tone of voice d. Hand formed into a fist

Q: Of the three basic communication codes, which is the least important in conveying meaning? a. Nonverbal b. Paralanguage c. Language d. Conveyors

Q: Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another. a. True b. False

Q: Senders are often referred to as decoders. a. True b. False

Q: There are three basic communication codes: language, paralanguage, and nonverbal. a. True b. False

Q: Asynchronous messages are instantaneous, there is no lag between when the message is sent and when it is actually received. a. True b. False

Q: People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards. a. True b. False

Q: _________is the process the receiver goes through in trying to create and send a message. a. Encoding b. Evaluative feedback c. Decoding d. Descriptive feedback

Q: Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own background and experience which is also referred to as:_____________: a. Noise b. Frame of Reference c. Channel richness d. Distorted feedback

Q: If an organization is healthy, what type of information will be carried by its grapevine? a. Anticipated changes in management b. Pending layoffs of employees c. Personal interest items d. Salary cuts or increases for the next pay period

Q: Which of the following channel carries more than one of the basic communication codes? a. Email b. Text messages c. Blogs d. Radio

Q: The term channel richness refers to: a. The depth of information and research b. How expensive it is to use that channel c. The amount of information a channel can carry d. A high risk of miscommunication

Q: When considering ethics, which rule says create the greatest good for the greatest number of people? a. Utilitarian Rule b. Moral Rights Rule c. Justice Rule d. Practical Rule

Q: When considering ethics, which rule says that we should do unto others as you would have them do unto you? a. Utilitarian Rule b. Moral Rights Rule c. Justice Rule d. Practical Rule

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