Speech

Q: Which type question is illustrated by the following example: What do you consider to be your biggest strength? a. Hypothetical open question b. Specific question c. Closed question d. Open ended question

Q: When there are more interviewers than interviewees, the interview is called a board interview. a. True b. False

Q: All interviews are organized in much the same way. a. True b. False

Q: If a question catches you off guard, answer it quickly and change the subject. a. True b. False

Q: You are an interviewer and have the feeling tha the candidate is trying to hid something. What should you do? a. Ask the candidate openly if he or she is trying to hid something. b. Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the problem c. Check his or her references and ask them if they know of something that the candidate might be hiding. d. Simply ignore the situation and depend on your gut feeling as to whether or not to hire the candidate.

Q: Which of the following is a direct question? a. Tell me about your experience in sales. b. How many hours do you have in your major field of study? c. Which do you enjoy the most working on your own or working under close supervision? d. Do you still arrive late to most meetings?

Q: How are the following interview questions organized? Tell me about your last position. What were your main accomplishments? Did you save the company any money? How much? Which was your greatest accomplishment: saving money for the company or improving employee satisfaction through new management techniques? a. Funnel sequence. b. Inverted funnel sequence. c. Hourglass sequence. d. Diamond sequence.

Q: How are the following interview questions organized? Are you interested in a management or team member position? What makes you say that? Are you willing to take a different position than the one you are applying for? What makes you an effective manager or an effective team member? Tell me about a time that you faced a challenge working with other people on the job and how you overcame that. a. Funnel sequence. b. Inverted funnel sequence. c. Hourglass sequence. d. Diamond sequence.

Q: Questions following the hourglass sequence a. Begin with specific or closed questions and move to open or hypothetical open questions b. Begin with specific questions and end with specific questions. c. Begin with open or hypothetical questions and move to specific or closed questions. d. Begin with open questions and end with open or hypothetical open questions.

Q: "I thought we might begin by discussing your resume in terms of your work experiences, interest, and educational background. Then we'll pause and give you an opportunity to ask some questions." This statement might be made by an interviewer in what part of the interview? a. Rapport b. Orientation c. Motivation d. Closing

Q: "Which area of operations do you feel deserves increased attention this year: Fire supervision, fire prevention, or emergency medical services?" This is an example of which type of question? a. Loaded b. Third-person c. Open d. Closed

Q: There are a lot of advantages and disadvantages to using email in the workplace. Please describe them here. Do you think employers will still be using email as much five years from now and why?

Q: Describe the problem of bypassing. Give an example of bypassing that you have personally experienced or witnessed. Did a communication breakdown occur as a result of the incident? What happened?

Q: If you had a friend with high trait anxiety, what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.

Q: Select any two of the obstacles included in the reading and include the following information on each: (1) Briefly explain the obstacle, (2) tell why it is considered an obstacle to communication, and (3) give at least one example of the obstacle.

Q: Inference-observation confusion is: a. A failure to distinguish between what we observed firsthand and what we only assume to be true. b. Vague versus direct instructions that cause frustration and conflict. c. Physical disorientation that can occur with trait anxiety. d. when people incorrectly assume a word has identical meaning for everyone

Q: A job interview by telephone could take as long as an hour, but most Skype interviews are much shorter. a. True b. False

Q: Which of the following is true of sexual harassment? a. It has to occur between two people of the opposite sex. b. Harassment doesn't apply to online activities. c. The victim has to be the person who is being harassed. d. It has to be unwelcome.

Q: All interviews are organized around three phases: the opening phase, the question-response phase, and the closing phase. a. True b. False

Q: According to your text, effective company sexual harassment policies should include all of these except: a. Prompt investigation b. Publicity c. Freedom from retaliation d. Punishment for offenders

Q: Which of the following is a disadvantage of using Instant Messaging? a. Decreased use of voicemail. b. Communicating with several people at once. c. The expectation of an instantaneous reply. d. Increased access to information.

Q: Systematic desensitization involves: a. Learning to relax using deep muscle relaxation and breathing. b. Identifying irrational self-talk that produces speaker anxiety. c. Developing alternative coping statements. d. Identifying reasonable speaking goals.

Q: When Katrina got an email from her boss asking Can you come see me right away? she interpreted it to mean that she was in trouble. But when she got to her boss's office, she discovered out that her boss had just wanted to introduce her to a special visitor to the office. This is an example of a. A quid pro quo b. The use of the wrong sensory channel c. Cognitive structuring d. Bypassing

Q: When giving instructions, one should remember to a. Avoid repetition. b. Use few words. c. Use jargon and technical terms to make the instructions clear. d. Use well-developed, detailed comparisons.

Q: Which of the following is not an anxiety reduction technique discussed in the text? a. Systematic sensitization b. Cognitive mechanics c. Developmental restructuring d. Positive visualization

Q: More jobs come as a result of this method than any other way. a. Recruiting services b. Referrals c. Newspaper ads d. Online job sites

Q: Which of the following is NOT true of telecommuting and videoconferencing? a. Ironically, telecommuters have a worse work-life balance. b. Occasional face-to-face meetings will help the telecommuter be better at their job. c. Telecommuters need a sense of involvement in the company. d. Participation in videoconferencing is more organized and orderly as compared with face-to-face meetings

Q: What is the formula the text suggests for positive imagery? a. Words + Feelings + Commitment = Confidence b. Words + Practice + Feedback = Confidence c. Words + Vivid Mental Pictures + Feelings = Confidence d. Words + Delivery + Repetition = Confidence

Q: How can you use social media to find a job? What advice would you give the job seeker?

Q: Which of the following is a visual immediacy behavior? a. Citing personal experience during a conversation. b. Using good volume, pitch, emphasis and rate. c. Smiling appropriately at individuals as well as the whole group. d. Sitting quietly behind a barrier such as a desk.

Q: According to your text, which of the following is an indication of learned trait anxiety? a. You feel you are more nervous than anyone else in your group. b. You feel you know more about your topic than your audience. c. You watched someone else get really anxious before their speech and now you're really nervous, too. d. You feel prepared, but you worry that you will mess up in front of the group.

Q: Expectancy violations theory a. Says that a sense of closeness and interaction with colleagues comes from nonverbal interactions b. Deals with how people respond when they don't get the kind of nonverbal behavior they think they will get. c. Explains that when people don't get the nonverbal behavior they are used to, they feel confused and will withdraw. d. Says that we get the messages that we expect to get based on status.

Q: All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media. Which of these stories is not true? a. An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked. b. A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft c. An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December. d. A high level executive commented about company matters on his Facebook profile.

Q: When the text says we should work to cultivate more effective nonverbal habits; it suggests all of the following EXCEPT: a. Consider the context and cultural background of the nonverbal behavior. b. Watch yourself on videotape and observe your nonverbal behaviors. c. Role play using hypothetical situations. d. Ask your family and friends if you can videotape their behavior and take notes

Q: Which of the following is not true about videoconferencing? a. Videoconferencing results in the show of less emotion during meetings. b. Status differences are less noticeable in videoconferencing. c. Videoconferences cause a high level of participant anxiety. d. Videoconferencing meetings are shorter than face-to-face meetings.

Q: The text shared that the choice of color can affect the physical environment in the following true story: a. Studies show hospitals use white walls so patients will relax. b. The public reported that yellow granules in soap powder didn't clean clothes as well as blue granules. c. When schoolrooms painted the walls brown the children grew more disruptive. d. Restaurants who want customers to eat and leave quickly may choose green for their dcor.

Q: Although all of the following are important, which one should be the first step when giving instructions? a. Begin with simple, easy to understand words. b. Begin with simple comparisons c. Begin with specific explanations. d. Begin with an overall picture.

Q: Which of the following statements is NOT true about eye contact? a. Eye contact by a U.S. speaker shows interest and attentiveness. b. Listeners tend to maintain less eye contact than speakers. c. Eye contact can signal that it is ok to talk. d. Maintaining overly long eye contact can make people from some cultures uncomfortable.

Q: Intentional movements that add or clarify verbal meaning are: a. Emblem b. Adaptor c. Illustrator d. Regulator

Q: Compare the relationship between culture and nonverbal communication in terms of technical, formal, and informal culture. What are the major differences of each, how is each level learned or taught in the culture, and how flexible are the rules?

Q: Of the three cultural levels: technical, formal, and informal, which level is most prominent in business?

Q: What is the meaning of culture shock and how can it be minimized?

Q: Discuss the steps to take to improve your nonverbal skills by building effective habits

Q: Why is nonverbal communication relevant to business communication?

Q: Workers are better at communicating in a virtual environment than they are in a traditional office space. a. True b. False

Q: Social media is becoming less commonly used than it once was by recruiters as part of the hiring process. a. True b. False

Q: Whether a behavior is considered sexual harassment depends on the intentions of the harasser. a. True b. False

Q: Trait anxiety is also known as communication apprehension. a. True b. False

Q: Being vocally expressive, moving around rather than staying behind a barrier such as a desk, and making eye contact are all examples of a. Signs of power b. Illustrators c. Nonverbal status symbols d. Immediacy behaviors

Q: One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners. a. True b. False

Q: The text identifies several guidelines for improving listening skills. Name three of these, and then name one of the payoffs of effective listening.

Q: To keep discussions to a minimum, arrange the chairs in a circle. a. True b. False

Q: The face is responsible for most meaning in nonverbal messages. a. True b. False

Q: Use of touch to communicate is referred to as haptics. a. True b. False

Q: If a person gives someone the middle finger, that is an example of an illustrator. a. True b. False

Q: In general, members of collectivistic cultures need more space while members of individualistic cultures need less space. a. True b. False

Q: The intentional body movements and gestures that communicate an exact meaning are called a. Emblems b. Adaptors c. Illustrators d. Regulators

Q: As far as nonverbal communication goes, the most expressive part of the face is the a. Lips b. Mouth c. Eyes d. Brow

Q: Unlike the formal level, in the informal level a. Rules are openly known and easily stated. b. Rules and their rationales are deliberately taught. c. Rules are unconsciously learned by imitation and taken for granted. d. Rules are unimportant.

Q: When a person is trying to control the flow of a conversation, that is done through the use of a. Emblems b. Adaptors c. Illustrators d. Regulators

Q: Jeanie always flips her hair behind her ear when she talks in a group. This is an example of a/an: a. Emblem b. Adaptor c. Illustrator d. Regulator

Q: Clothing and personal appearance can be found in which category of nonverbal communication? a. Objectives b. Haptics c. Chronemics d. Proxemics

Q: Which of the following is an example of a Regulator? a. A businesswoman rubs the back of her neck and says I don't know during business negotiations. b. A businesswoman breaks off eye contact to signal the end of a meeting. c. While explaining how to get to the post office, a woman points in the correct direction. d. When speaking before the boss, an employee nervously rubs his nose.

Q: Which of the following is NOT a suggested way to minimize culture shock during business travel? a. Take language and culture training b. Have a sense of humor c. Be well rested d. Use English because it's internationally recognized

Q: Walk through each of the stages of listening, and explain a problem that might occur in each stage. How does this help you understand the listening process?

Q: Which generational group was raised with volunteer work and want their learning and training to have a social capability? a. Traditionalists b. Baby Boomers c. Generation Xers d. Millennials

Q: The listening stage in which listeners give verbal and nonverbal feedback to the speaker is called the: a. Sensing stage b. Interpreting stage c. Responding stage d. Memory stage

Q: The listening stage in which listeners assign meaning to the messages is called the: a. Sensing stage b. Interpreting stage c. Responding stage d. Memory stage

Q: The listening stage is one in which listeners select or ignore one or more multiple stimuli is called the: a. Sensing stage b. Interpreting stage c. Responding stage d. Memory stage

Q: Which of the following statements is true of how gender influences listening? a. Women are more tentative when the topic is masculine. b. Men are more tentative when the topic is gender neutral. c. Neither men nor women are more tentative when the topic is masculine. d. Neither men nor women are more tentative when the topic is feminine.

Q: Which of the following are causes of poor listening? a. Nonverbal barriers b. Semantic barriers c. Sensing barriers d. Responding barriers

Q: Which of the following is a possible sign of poor listening? a. Finding out about events from others or via memo rather than through normal channels b. Oral communication replaces most written communication c. Never breaking the chain of command. d. Never being asked to repeat information

Q: You have a hard time paying attention in French class. The professor has bizarre eyebrows that waggle when he talks. This example demonstrates the following poor listening habit: a. Pretending to listen b. Listening only for facts c. Criticizing the speaker's delivery d. Calling the topic boring

Q: Since people think faster than a speaker can talk, daydreaming can become a problem. Which of the following is recommended to overcome this listening problem? a. Evaluate the quality of the speaker's delivery. b. Use the spare time to repeat key words in your mind. c. Use the spare time to write more detailed notes. d. Repeat only the facts in your mind.

Q: Global organizations have useful listening tips, such as: a. Avoid humor because it doesnt translate well. b. Avoid making personal comments and be non-committal about others' ideas. c. Lear to tolerate ambiguity and listen to differing viewpoints. d. Concentrate more on persuasion than on gathering and sharing information.

Q: By listening to her boss, one new employee was promoted to supervisor ahead of others who had been with the company longer. When asked the secret of her success, she suggested all of the following except: a. Develop the expertise your boss values. b. Know how to praise appropriately. c. Don't criticize your boss. d. Be quick to give advice.

Q: How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?

Q: Describe the millennial customer. How has technology influenced these customers?

Q: Distinguish among the main barriers to good listening and identify which of these barriers cause you the most problems. Share that barrier here and describe how it has been a challenge for you.

Q: Considering gender differences in the workplace, a. Women aren't as good at interpreting nonverbal cues as men. b. Women tend to interrupt less often. c. Women see communication as a competitive tool. d. Women are less likely to ask questions.

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