Speech

Q: If James is not listening carefully to Marcie recount her recent trip to Canada because he puts down her trip and says how much better his trip to Europe was, what form of ineffective listening is James displaying? How could he manage this problem?

Q: How can mnemonics help increase our ability to remember or recall information?

Q: List and explain two strategies for improving recall and memory.

Q: What is the difference between hearing and listening?

Q: Loni's boyfriend came home drunk. The next morning Loni confronts him and after explaining his behavior she accuses him of being a lazy, good-for-nothing alcoholic. Laura is exemplifying A) pseudo-listening. B) aggressive listening. C) narcissistic listening. D) selective listening. E) active listening.

Q: Which of the following is a barrier to effective listening? A) providing timely, immediate feedback B) adapting your listening C) failing to manage distractions D) being aware of your listening style E) improving your ability to recall information

Q: What listening strategy would you recommend to your friend who seems to be practicing selective listening because he can't seem to pay attention in his interpersonal communication class as his mind and attention often wander? A) provide more feedback B) use pseudo-listening C) listen to everything D) avoid multitasking with mediated communication E) use backchannel cues

Q: Active listening involves A) controlling factors that impede attention. B) providing clear, timely feedback. C) devoting effort to improve recall. D) developing awareness of your listening functions and styles. E) all of the answers are correct.

Q: While listening to a grieving friend, it would be wise to avoid A) maintaining silence. B) being present and attentive. C) using people-oriented listening. D) providing positive feedback. E) pseudo-listening.

Q: A person demonstrating active and effective listening does not A) ask questions. B) interrupt to provide feedback. C) concentrate on listening for specific details and facts. D) empathize with the speaker. E) use silence appropriately.

Q: To more effectively use feedback, one can make it A) obvious. B) appropriate. C) positive. D) immediate. E) all of the options are correct.

Q: Identify the six stages of listening.

Q: A person from a collectivistic culture communicating with someone from an individualistic culture would be wise to A) use time-oriented listening. B) be sensitive to time usage. C) avoid hurrying the interactions. D) use action-oriented listening. E) expect short, blunt reactions.

Q: In class you sit up front and act as if you are really listening by maintaining eye contact and nodding in agreement with your instructor; however, your mind is far away and not focused on the lecture. You are demonstrating A) passive listening. B) active listening. C) selective listening. D) narcissistic listening. E) pseudo-listening.

Q: A person from an individualistic culture communicating with someone from a collectivistic culture would be wise to do all of the following EXCEPT A) adopt a people-oriented listening style. B) provide positive feedback. C) emphasize areas of commonality. D) avoid hurrying the interactions. E) use time-oriented listening.

Q: Your text suggests that pseudo-listening is A) effective. B) appropriate. C) active. D) unethical. E) inactive.

Q: When Cheryl talks with her mother, she often doesn't really listen to what she says; however, when she talks with her son Dylan, she listens carefully and attentively. Cheryl is demonstrating A) selective listening. B) mental bracketing. C) passive listening. D) pseudo-listening. E) narcissistic listening.

Q: Which of the following is considered ineffective listening? A) hearing B) remembering C) selective listening D) interpreting E) responding

Q: Western cultures such as the United States tend to be individualistic in nature and value what type of listening style? A) empathic listening B) time- or action-oriented listening C) people-oriented listening D) content-oriented listening E) passive listening

Q: Eastern cultures such as East Asia tend to be collectivistic in nature and value what type of listening style? A) time-oriented listening B) empathic listening C) action-oriented listening D) people- or content-oriented listening E) passive listening

Q: Active, effective listeners tend to A) focus on content-oriented listening. B) focus on action-oriented listening. C) use all four listening styles, as needed. D) focus on time-oriented listening. E) focus on people-oriented listening.

Q: Providing feedback, asking questions, saying yes or uh-huh, and smiling are all examples of A) hearing. B) responding. C) remembering. D) understanding. E) interpreting.

Q: If Bri texts, posts messages on Facebook, and plays Candy Crush while listening when you to speak to her, she is A) multitasking. B) action-oriented listening. C) aggressive listening. D) pseudo-listening. E) selective listening.

Q: Which of the following is not true about feedback? A) it can be positive B) it can be negative C) it can occur while others are speaking D) it occurs after others speak E) it can be both positive and negative

Q: What listening function would be most appropriate if your boyfriend, who is very shy, decided to sing a song at your local karaoke bar? A) listening to discern B) listening to analyze C) narcissistic listening D) listening to support E) listening to comprehend

Q: What is true about remembering? A) mnemonics have been shown to decrease our ability to remember B) we cannot increase our ability to remember C) it plays a minimal role in the listening process D) it is an important measure of listening effectiveness E) none of the options are correct

Q: Which of the following is NOT true about gender and listening styles? A) women tend to use action- or task-oriented listening B) women tend to use people-oriented or relational listening C) women tend to use content-oriented listening D) we stereotype listening differences between women and men E) men tend to use action- and time-oriented listening

Q: If your friend Sheila is a very animated communicator and active listener, when she listens to you give a recounting of your day she often responds with nonverbal and verbal cues including ah-ha, yes, and okay. What listening strategy is Sheila using? A) feedback B) empathizing C) backchannel cues D) paraphrasing E) multitasking

Q: If Simon Cowell, a judge on "America's Got Talent," listens specifically to a contestant's vocal quality, what listening function is he demonstrating? A) listening to discern B) listening to appreciate C) listening to support D) listening to analyze E) listening to comprehend

Q: Using the phrase EGBDF to recall the notes on a music scale is called A) mental-bracketing. B) mnemonics. C) paraphrasing. D) backchannel cues. E) perception checking.

Q: If Mark, who is concerned his girlfriend is still angry with him after a recent fight, carefully listens to not only the words she is saying but how they are said, he is demonstrating A) listening to support. B) listening to appreciate. C) listening to discern. D) listening to comprehend. E) listening to analyze.

Q: Janis listens to country music on her iTunes playlist purely for pleasure. Which function of listening is she illustrating? A) listening to analyze B) listening to provide support C) listening to discern D) listening to comprehend E) listening to appreciate

Q: If Desiree, in listening to her interpersonal communication professor lecture, actively seeks to evaluate and critique the information, she is A) listening to discern. B) listening to appreciate. C) listening to support. D) listening to analyze. E) listening to comprehend.

Q: When listening to a lecture in class you are most likely listening to A) comprehend. B) provide support. C) appreciate. D) discern. E) none of the options are correct.

Q: What is an emblem? Provide an example.

Q: What is an illustrator? Provide an example.

Q: One can communicate power nonverbally by using dominance or submissiveness. A) True B) False

Q: Affect displays can be unintentional or intentional. A) True B) False

Q: Your speech rate and volume are elements of vocalics. A) True B) False

Q: Research suggests that facial cues are the most important form of communication for forming impressions. A) True B) False

Q: Physical characteristics and appearance play a minimal role in nonverbal communication. A) True B) False

Q: Of all the body movements, facial expressions convey the most information and have the most impact. A) True B) False

Q: If while driving you are cut off by another driver and flip them the bird, you are using a gesture called an illustrator. A) True B) False

Q: Nonverbal communication can be intentional or unintentional. A) True B) False

Q: If your girlfriend reports she is not scared, yet she grips your hand tightly and her eyes are glued wide open, you will rely upon and trust her actions more than her words. A) True B) False

Q: Research suggests that women are better than men at both sending and receiving nonverbal messages. A) True B) False

Q: Men seem to smile more than women. A) True B) False

Q: Women seem to gaze more at others during interaction than do men. A) True B) False

Q: Research suggests that men prefer and tend to use more physical space than do women. A) True B) False

Q: Eye contact is powerful and unique in that it communicates interest, affect, and even hatred or aggression, as in I stared them down. A) True B) False

Q: Members of a high-contact culture engage in more eye contact, frequent touching, and close proximity while talking. A) True B) False

Q: Nonverbal communication can be more ambiguous because it is governed by rules that vary across cultures. A) True B) False

Q: If you and your girlfriend engage in public displays of affection such as holding hands, hugging, and kissing, you are displaying what type of touch? A) sexual-arousal touch B) functional-professional touch C) social-polite touch D) friendship-warmth touch E) love-intimacy touch

Q: If you consoled your boyfriend when his grandmother passed away by holding his hand and giving him a hug, what communication distance would you be using? A) intimate B) personal C) social D) public E) none of the options are correct

Q: Which of these is not a zone for physical distance? A) social space B) personal space C) public space D) intimate space E) individual space

Q: Nonverbal communication tends to be more credible than verbal communication. A) True B) False

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