Speech

Q: If your partner spontaneously declares that your relationship is over during a conflict, he or she is engaging in a sudden-death statement. A) True B) False

Q: People from a collectivistic culture avoid direct confrontation and discussion of conflict as they perceive it disrupts interpersonal harmony. A) True B) False

Q: Collaboration is considered to be the most constructive approach for managing conflict. A) True B) False

Q: Competition as an approach to managing conflict occurs when one person abandons their own goals and acquiesces to the desires of their relational partner. A) True B) False

Q: A key risk of engaging in competition as a strategy for managing conflict is escalation. A) True B) False

Q: If your partner reports, I have never really loved you, he or she is revealing a dirty secret that can be the result of conflict escalation. A) True B) False

Q: Accommodation as an approach to managing conflict occurs when one person refuses to give in to the needs or desires of their relational partner. A) True B) False

Q: Pseudo-conflict occurs when partners perceive a conflict exists when in fact it doesn't. A) True B) False

Q: For those in power, competition is often used to manage conflict. A) True B) False

Q: Power does not reside within individuals; instead, it is granted by those with less power who accommodate those with more power. A) True B) False

Q: Power seems only to be present in our relationships in the workplace. A) True B) False

Q: Avoidance is the most frequently used approach to manage conflict. A) True B) False

Q: The relationship between conflict and power suggests A) if you have power, you are more likely to use competition. B) if you have less power, you are more likely to use competition. C) if you have power, you are more likely to accommodate. D) if you have power, you are likely to escalate conflict. E) if you have less power, you are likely to engage in kitchen sinking.

Q: Conflict only happens in troubled relationships and should be avoided. A) True B) False

Q: Conflict often does not involve our personal perceptions. A) True B) False

Q: Conflict in personal relationships tends to be of an objective nature. A) True B) False

Q: Conflict, like beauty, is often in the eye of the beholder. A) True B) False

Q: Most conflict occurs between people who do not know each other well. A) True B) False

Q: Which of the following suggestions would a collectivist be wise to use in attempting to resolve a conflict with an individualist? A) remember that conflicts are separate from people B) use direct language C) focus on conflict, not personalities D) be assertive E) all of the options are correct

Q: Which of the following statements regarding the relationships between culture and conflict is true? A) individualists and collectivists approach conflict differently B) individualists prefer to use avoidance C) collectivists prefer to use collaboration D) individualists prefer to use a third-party mediator E) collectivists are less concerned with nonverbal communication

Q: Pseudo-conflict occurs A) when two people agree to disagree. B) when two people misunderstand each another. C) when a partner perceives a conflict where none really exists. D) when partners understand each other but simply disagree. E) none of the options are correct.

Q: You can improve your listening skills by providing positive and timely feedback. A) True B) False

Q: Research on culture and conflict has found all of the following EXCEPT A) individualists seem to prefer collaboration more than collectivists. B) collaboration is the preferred conflict-management style for all cultures. C) collectivists seem to primarily use avoidance. D) collectivists view direct conflict styles as a personal attack. E) individualists prefer an assertive communication style using I messages.

Q: Which of the following suggestions would you NOT recommend to an individualist in trying to manage a conflict with a collectivist? A) use a third-party mediator B) help them save face C) use indirect communication D) avoid humiliation or embarrassment E) avoid using a third-party mediator

Q: Pseudo-listening occurs when listeners behave as if they are paying attention when they really are not. A) True B) False

Q: In individualistic cultures, time- and action-oriented listening prevail, while collectivistic cultures emphasize people- and content-oriented listening. A) True B) False

Q: Women are more likely to use time-oriented and action-oriented listening styles. A) True B) False

Q: If your friend solicits your opinion on how to handle his relational difficulties only to then discount and dismiss your opinion, he is demonstrating aggressive listening. A) True B) False

Q: Men are more likely to use people-oriented and content-oriented listening styles. A) True B) False

Q: In an individualistic culture such as the United States, time-oriented and action-oriented listening styles are valued and practiced. A) True B) False

Q: In a collectivistic culture such as East Asia, people-oriented and content-oriented listening styles are valued and practiced. A) True B) False

Q: Backchannel cues are an effective method for offering negative feedback to a speaker. A) True B) False

Q: Selective listening is suggested as one method for addressing the barriers to listening. A) True B) False

Q: If your partner tells you about their bad day, you are likely to listen to provide support. A) True B) False

Q: Listeners who are able to multitask demonstrate more effective, active listening. A) True B) False

Q: Effective listeners are able to switch between the four listening styles, using the style most appropriate to the context. A) True B) False

Q: While men tend to be action- or task-oriented listeners, women tend to favor people-oriented or relational listening. A) True B) False

Q: Listening only involves a single act. A) True B) False

Q: Effective listening first requires understanding the use of denotative meanings. A) True B) False

Q: Listening is a comprehensive six-step process. A) True B) False

Q: Remembering is not a critical part of the listening process. A) True B) False

Q: Many people take listening for granted, believing it just happens. A) True B) False

Q: Using backchannel cues such as uh-huh signal to the speaker that you are not paying attention. A) True B) False

Q: Listeners who behave as effective listeners though they are not. _______

Q: Listening is a passive activity. A) True B) False

Q: We spend more time listening than any other type of communication activity. A) True B) False

Q: Listeners who attend to what others say only to attack or ambush them. _______

Q: Listeners who prefer clear, accurate messages from others. _______

Q: Listeners who prefer brief, concise messages. _______

Q: Listeners who listen to establish bonds with and empathy for others. _______

Q: Listeners who prefer to be intellectually challenged and seek to evaluate messages. _______

1 2 3 … 286 Next »

Subjects