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Speech
Q:
Memorial Day parades are patriotic, yet sad events, is an example of a(n) ________ rule.
a. feeling
b. emotion
c. framing
d. cognitive
e. social
Q:
We are most likely to engage in emotion work when we
a. think what we are feeling is inappropriate.
b. want to feel more deeply than we do.
c. dont feel anything.
d. are unsure of how we feel.
e. have strong emotional reactions to events.
Q:
Learning to feel what our families and culture say we should feel is
a. surface acting.
b. emotional intelligence.
c. cognitive shaping.
d. deep acting.
e. feeling rehearsal.
Q:
What involves controlling the outward expression of emotion?
a. Surface acting
b. Emotional intelligence
c. Cognitive shaping
d. Deep acting
e. Feeling rehearsal
Q:
According to the perceptual view of emotions, what occurs right before the response?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
Q:
According to the perceptual view of emotions, what occurs second?
a. External event
b. Physiological response
c. Label for response
d. Interpreted emotion
e. Perception of event
Q:
The ________ view of emotions is also called appraisal theory.
a. organismic view
b. cognitive labeling
c. interactive
d. virtual
e. perceptual
Q:
Which statement about social media and expressing emotions is correct?
a. Social media prevent us from experiencing and expressing feelings.
b. We are usually more inhibited by social norms when communicating with others in online contexts.
c. We are more likely to communicate socially inappropriate feelings when we are anonymous online.
d. The reasons we may choose not to disclose emotions online are totally different than reasons not to express emotions in face-to-face interactions.
e. People tend to prefer to express emotions face-to-face rather than online because it is easier.
Q:
The concept of emotional intelligence was first introduced by
a. John Gray.
b. Julia Wood.
c. Daniel Goleman.
d. Carol Saarni.
e. Paul Ekman.
Q:
Expressing feelings is always advisable.
a. True
b. False
Q:
The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.
a. True
b. False
Q:
We respond differently to the same phenomenon depending on the meaning we attribute to it.
a. True
b. False
Q:
People may be alienated from their emotions or unclear about what they feel if they are experiencing multiple emotions at once.
a. True
b. False
Q:
The cognitive labeling view of emotions regards emotions as instinctual responses to external stimuli.
a. True
b. False
Q:
Before we can communicate emotions effectively, we must first identify what we feel.
a. True
b. False
Q:
According to the cognitive labeling view of emotions, language allows us to move from experience to interpretation.
a. True
b. False
Q:
Many scholars think that few emotions are socially constructed.
a. True
b. False
Q:
Emotional intelligence is the ability to listen supportively when other people share their feelings.
a. True
b. False
Q:
Feeling rules define the emotional meaning of situations.
a. True
b. False
Q:
The interactive view of emotions rests on three key concepts: framing rules, feeling rules, and emotion work.
a. True
b. False
Q:
According to Daniel Goleman, people who have high emotional intelligence (EQ) are more likely than people with lower EQ to create satisfying relationships, to be comfortable with themselves, and to work effectively with others.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
Morgan does not want to take chemistry, because he knows he will fail the class even before taking the course. In addition, he believes that if he fails the course, he will be expelled from the university, and he will never succeed in life. Morgan is suffering from which fallacy?
a. Perfection
b. Overgeneralization
c. Helplessness
d. Taking responsibility for others
e. Fear of catastrophic failure
Q:
Parents who emphasize deep acting teach children to control their outward behaviors, not necessarily their inner feelings.
a. True
b. False
Q:
When expressing emotions, it is best to be as general as possible.
a. True
b. False
Q:
Name and explain the external obstacles to listening.
Q:
Discuss what the research says about multitasking.
Q:
Explain and describe the listening process.
Q:
Name and explain the internal obstacles to listening.
Q:
Chapter 6 indicates it is important to be supportive when responding to people we care about. Explain what supportiveness means by discussing its relationship to agreeing with others (are the two the same?). Also, in your response describe specific communication behaviors that can be used to demonstrate supportiveness.
Q:
Chapter 6 states that effective listening varies according to listening purposes and people with whom we interact. Explain how we adapt styles and behaviors of listening to diverse situations and individuals.
Q:
Discuss how listening can be influential in the workplace and how listening may influence career advancement.
Q:
Monopolizing is a form of nonlistening. Define monopolizing and describe two tactics that are typical of monopolizing.
Q:
Discuss mindfulness and its pertinence to effective listening in interpersonal communication. In your discussion, indicate whether mindfulness is a technique or an attitude and explain how we express our mindfulness to others with whom we are interacting.
Q:
We should use you language to express our emotions to others.
a. True
b. False
Q:
Social aggression is rare among young girls.
a. True
b. False
Q:
As soon as Barton finishes speaking, Matt jumps in and says, Ha! I knew thats what youd think, and I can tear holes in your reasoning. He then proceeds to refute much of what Barton said. Matt has engaged in
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
While listening to her friend Bill, Judy occasionally says, Tell me more or Thats interesting, go on. Judy is
a. using minimal encouragers.
b. relying on mnemonics.
c. paraphrasing.
d. listening for pleasure.
e. listening for complexity.
Q:
Name and explain the obstacles to effective listening that combine to create six forms of nonlistening.
Q:
A form of nonlistening is ________, which involves focusing only on particular parts of a message.
a. defensive listening
b. pseudolistening
c. selective listening
d. ambushing
e. literal listening
Q:
Chelsea is not interested in the speakers topic, but her goal is to gather and evaluate the information being presented so she can write a report on the presentation. This is an example of
a. adapting.
b. listening for information.
c. listening for pleasure.
d. being mindful.
e. carefully selecting.
Q:
Listeningor trying to listentakes up at least ________ of most peoples waking time.
a. 1/8
b. 1/4
c. 1/3
d. 1/2
e. 3/4
Q:
Which type of nonlistening actually involves listening very carefully to a message?
a. Defensive listening
b. Pseudolistening
c. Selective listening
d. Ambushing
e. Literal listening
Q:
What is a mnemonic?
a. An open-ended question
b. A specific type of noise that deters listening
c. A responsive type of listening
d. A form of mindfulness
e. A memory aid
Q:
After taking cooking lessons, Thelma bakes a cake for her friend Louises birthday. When Louise sees the cake, she says, Wow, thats so sweet. My mom always made a special cake for my birthday, and she would decorate it so elaborately. Thelma angrily replies, Well Im sorry that I didnt decorate the cake extravagantly. I guess I still have a lot to learn about cooking. Thelmas response illustrates
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
Which type of nonlistening involves listening only for content and ignoring the relationship level of meaning?
a. Defensive listening
b. Pseudolistening
c. Selective listening
d. Ambushing
e. Literal listening
Q:
During a student speech, the campus landscapers begin mowing the lawn, making the students presentation difficult to hear. The audience is experiencing ________, one of several listening obstacles.
a. message overload
b. prejudgment
c. preoccupation
d. message complexity
e. noise
Q:
While visiting her parents on a break from school, Deena doesnt pay attention to much of what they say. She lets much of their communication just go in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Deena to take back to school, Deena listens attentively. This is an example of ________, one form of nonlistening.
a. defensive listening
b. literal listening
c. selective listening
d. ambushing
e. pseudolistening
Q:
Listening skills need to be modified according to the goals, situations, and people to whom we are listening. Using different listening skills when listening for information and for relationship listening is known as
a. development of responses.
b. selected passages.
c. adapting listening appropriately.
d. critical points of communication.
e. background noise.
Q:
Effective listening is easy, relaxing, and requires little effort on the part of the listener.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
While listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses on the information being presented in the lecture and takes in as much as he can. This is an example of
a. being mindful.
b. selecting.
c. interpreting.
d. diverting.
e. perceiving.
Q:
A form of nonlistening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is
a. defensive listening.
b. pseudolistening.
c. selective listening.
d. ambushing.
e. literal listening.
Q:
Randy says, I am really bummed out about not getting any job offers. His roommate, Lance, responds, Sounds as if youre feeling pretty low about the response so far. Lances communication is an example of
a. using minimal encouragers.
b. relying on mnemonics.
c. paraphrasing.
d. listening for pleasure.
e. listening for complexity.
Q:
As the meeting stretches to three hours, Julie loses the energy needed to listen closely. This is an example of
a. lack of effort.
b. disremembering.
c. reacting to emotionally loaded language.
d. imposing preconceptions.
e. not adapting to diverse listening styles.
Q:
Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as
a. message overload.
b. preoccupation.
c. message complexity.
d. prejudgment.
e. noise.
Q:
Not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.
a. True
b. False
Q:
Ambushing is listening carefully for the purpose of attacking a speaker.
a. True
b. False
Q:
Defensive listening involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited.
a. True
b. False
Q:
Repetition, mnemonics, and regrouping are all ways to help us remember what we hear.
a. True
b. False
Q:
Selective listening is effective because we focus on the most important parts of a message.
a. True
b. False
Q:
Mindfulness grows out of the decision to attend fully to another person.
a. True
b. False
Q:
The costs of poor listening in the workplace are minimal.
a. True
b. False
Q:
It is nearly impossible to tell if someone is pseudolistening because they rarely give themselves away.
a. True
b. False
Q:
Listening has psychological and cognitive dimensions that hearing, or physically receiving messages, does not.
a. True
b. False
Q:
Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation.
a. True
b. False
Q:
Poor listening is a leading reason that some people dont advance in their career.
a. True
b. False
Q:
When listening to support others, it is usually best to express our judgments of the situation early on in the discussion.
a. True
b. False
Q:
External obstacles to listening include message overload, message complexity, and physical noise.
a. True
b. False
Q:
Our increasing engagement with social media has increased our listening effectiveness.
a. True
b. False
Q:
Literal listening involves focusing only on the relationship-level meaning of a message.
a. True
b. False
Q:
Most people operate at peak level when they are multitasking.
a. True
b. False
Q:
All of these statements provide good advice for improving nonverbal communication EXCEPT:
a. try to interpret a persons nonverbal communication independent of culture or setting.
b. monitor your own nonverbal communication.
c. interpret other peoples nonverbal communication tentatively.
d. keep in mind that generalizations about nonverbal behavior may not apply to individuals.
e. All of these statements provide good advice for improving nonverbal communication.
Q:
Assuming an attentive posture, holding eye contact, and nodding to show you understand what another person is saying are nonverbal behaviors that convey which dimension of relational-level meanings?
a. Responsiveness
b. Liking
c. Status
d. Power
e. Control
Q:
In many Eastern cultures, silence indicates
a. disrespect.
b. contempt.
c. disapproval.
d. thoughtfulness.
e. fastidious.
Q:
The book discusses four principles of nonverbal communication. Describe each of the four principles of nonverbal communication and provide an example from something you did this week.
Q:
Discuss how nonverbal communication reflects culture and provide examples.
Q:
Discuss how nonverbal communication may be intentional or unintentional and provide examples.
Q:
The only guidelines in listening for pleasure are to be mindful and control distractions.
a. True
b. False
Q:
Verbal communication and nonverbal communication are similar in all of the following respects EXCEPT:
a. both are symbolic.
b. both are rule-guided.
c. both may be unintentional or intentional.
d. both are shaped by culture.
e. both are perceived as equally believable.
Q:
Six-year-old Timmy did not get a toy from the store that he really wanted. He refuses to be near his mom when they walk to the car and he sits as far from her as possible in the car. He is using his ________ to indicate his anger.
a. artifacts
b. chronemics
c. proxemics
d. paralanguage
e. silence
Q:
Raul came to the United States from Mexico three months ago and he is still having trouble understanding Americans tendency to rush all the time. He is also surprised when his teachers are irritated if he joins class a while after class has started. Rauls confusion about American pace of life is based on which aspect of nonverbal behavior?
a. Chronemics
b. Proxemics
c. Kinesics
d. Artifacts
e. Silence