Speech

Q: A small self-disclosure is one way to indicate that youd like to become friends with an acquaintance. a. True b. False Indicate the answer choice that best completes the statement or answers the question.

Q: Which primary expectation of friendship seems to be universal? a. Emotional expressiveness b. Warmth c. Respect d. Courtesy e. Trust

Q: For individuals socialized in feminine speech communities, closeness in interpersonal relationships is primarily achieved through a. dialogue. b. sharing activities. c. providing practical assistance. d. working toward common goals. e. nonverbal communication.

Q: According to your book, all of the following are included in the nature of friendship EXCEPT: a. willingness to invest. b. emotional closeness. c. acceptance. d. peer pressure. e. trust.

Q: Friendships generally begin with a. frequent self-disclosure. b. role-limited interaction. c. working out rules for interaction. d. stabilized friendship. e. friendly relations.

Q: People socialized in masculine speech communities tend to achieve closeness in interpersonal relationships primarily through a. dialogue. b. sharing activities. c. self-disclosure. d. confiding secrets. e. nonverbal communication.

Q: The nature and dynamics of friendships change throughout life. All of the following statements are supported by research about these dynamics EXCEPT: a. toddlers may grieve when a friend moves away. b. adolescent females tend to define their friends as groups of people. c. friendships in middle adult years tend to be difficult to sustain. d. elderly people tend to value long term friends with whom they can relive memories. e. young children tend to think of friendships primarily in terms of their own needs.

Q: One of the two dimensions of trust is a. a willingness to invest. b. natural spontaneity. c. emotional reliability. d. intimacy. e. positive regard

Q: Ngoc and Nikole have been friends for many years and share a high level of trust. Their friendship is best described as ________. a. nascent friendship b. role-limited interaction c. moving toward friendship d. stabilized friendship e. friendly relations

Q: The clearest indication that a friendship is in the waning stage is a. less quality and quantity of communication. b. attempts to seek common ground during conflict. c. involving others in activities and conversations. d. relying more on general stereotypes and scripts. e. working out rules for interacting.

Q: Unlike most relationships, friendships a. do not differ among cultures. b. are legitimized by special ceremonies. c. are governed by formal standards. d. have an institutionalized structure. e. are voluntary.

Q: One indication that a friendship is in the nascent stage is that participants a. have less quality and quantity of communication. b. attempt to seek common ground during conflict. c. involve others in activities and conversations. d. rely more on general stereotypes and scripts. e. work out private rules for interacting.

Q: Friends of the heart are friends a. who stay friends in spite of time and distance. b. to whom we feel sexually attracted. c. with whom we do activities together. d. from the past whom we remember fondly. e. who we love more than other friends.

Q: What is one difference between most online and face-to-face friendships? a. Online friendships include fewer self-disclosures. b. Online friendships are more intimate. c. Online friendships are less personal. d. Online friendships are more adapted to individuals. e. Online friendships tend to be richer.

Q: All of the following are external pressures on friendships EXCEPT: a. competing demands. b. sexual attraction. c. major transitions in life. d. geographic location. e. lifestyle changes.

Q: Even if there is no actual sexual activity, sexual undertones may ripple beneath the surface of friendships between heterosexual women and men. a. True b. False

Q: When friendships deteriorate or suffer serious violations, communication changes in unpredictable ways. a. True b. False

Q: Women are more likely than men to sustain ties with friends who live at a distance. a. True b. False

Q: Intimate friends tend to be friends of the road. a. True b. False

Q: Men dont disclose personal feelings or vulnerabilities to their friends. a. True b. False

Q: Since there are no formal standards for friendships, there are also no consistent ideas for what counts as a friend or patterns of interaction between friends. a. True b. False

Q: Diverse cultural backgrounds may create misunderstandings that strain friendships. a. True b. False

Q: People who have friends in their workplace are more likely to stick with a job. a. True b. False

Q: When people are established friends, a touchstone of that stage is the assumption of continuity. a. True b. False

Q: Misunderstandings between friends often arise out of our interpretations of others behaviors, not the behaviors themselves. a. True b. False

Q: Cyberbullying differs from f2f bullying in that it is often perpetrated anonymously. a. True b. False

Q: Friends should not be expected to accept our flaws. a. True b. False

Q: In friendships, it is best to let go of minor irritations. a. True b. False

Q: Supporting a friend primarily involves saying nice things in order to make him or her feel better rather than giving honest opinions. a. True b. False

Q: While men and women differ in many aspects of friendship, they tend to support their friends in the same basic ways. a. True b. False

Q: Most friendships end abruptly rather than slowly deteriorating. a. True b. False

Q: Unlike other relationships, dual perspective is unimportant in communication between friends. a. True b. False

Q: Explain the five principles of conflict.

Q: In Chapter 9, Julia Wood discusses the concept of grace. Define this concept and explain under what conditions and in what relationships showing grace is appropriate and inappropriate.

Q: What are some ways for handling workplace conflict effectively?

Q: What are the characteristics of forgiveness? How is forgiveness a part of conflict? Describe an example from your own experiences when forgiveness was part of the conflict process.

Q: New acquaintances tend to rely on general scripts and stereotypes in their interactions. a. True b. False

Q: Most friendships face the challenge of distance, and many dont survive it. a. True b. False

Q: The likelihood of sustaining a long-distance friendship depends in part on socioeconomic class. a. True b. False

Q: While not the basis of most female-female friendships, women do engage in instrumental activities such as doing favors for their friends. a. True b. False

Q: During an argument about money, Desi says, Well, if you hadnt wrecked the car, it wouldnt need repairs and money wouldnt be a problem. Consuela replies, Yeah, and if you had been home when you said youd be, I wouldnt have driven that day. Desi and Consuela are engaging in what conflict pattern? a. Cross-complaining b. Excessive metacommunication c. Self-summarizing d. Making counterproposals e. Kitchen-sinking

Q: Each of the following are Japanese styles of business negotiation EXCEPT: a. avoiding confrontation. b. explicitly expressing disagreement. c. working to make sure that both parties succeed. d. planning to spend a long time discussing issues before moving toward a decision. e. understating your own initial position.

Q: Contrast the communication behaviors identified as contributing to constructive and unproductive interpersonal conflict. Relate the behaviors to principles of verbal communication, nonverbal behavior, and listening to explain why particular behaviors are ineffective or effective.

Q: Discuss and explain the four different responses to conflict.

Q: What happens in the early, middle, and later stages of unproductive conflict?

Q: Describe three Japanese styles of communication during business negotiations and three American styles of communication during business negotiations as found by McDaniel and Quasha (2000) and Weiss (1987).

Q: Eric Berne catalogued a number of games that people play. Define the concept of games as Berne does, describe their characteristics, and provide an example to illustrate this concept. From what you know about effective communication during conflict and constructive conflict, discuss two skills, guidelines, or behaviors that can help to minimize game playing in relationships.

Q: Discuss the three different orientations to conflict and give an example of each.

Q: Constructive conflict communication includes a. preoccupation with oneself. b. hostile mindreading. c. as much metacommunication as possible. d. agenda building. e. frequent interruptions.

Q: Which statement is true of grace? a. Grace is always an appropriate approach. b. Grace includes an expectation of some kind of payback. c. Grace is an obligation rather than a choice. d. Grace means letting others have their way when there is no other alternative. e. Grace involves forgiving someone for something they did when there is no standard that you should forgive.

Q: Zach believes that in conflict situations the goal is to find a solution that all those involved can accept. Zachs orientation to conflict is best described as a. hitmiss. b. winwin. c. winlose. d. tietie. e. loselose.

Q: Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. Janets orientation to conflict is best described as a. hitmiss. b. winwin. c. winlose d. tietie. e. loselose.

Q: All of the following are forms of unproductive communication EXCEPT: a. poor listening. b. cross-complaining. c. excessive metacommunication. d. dual perspective. e. kitchen-sinking.

Q: The most active and interpersonally constructive response to relational conflict is the ________ response. a. exit b. voice c. loyalty d. neglect e. ambush

Q: In which stage do partners typically engage in contracting? a. Early b. Middle c. Later d. Exit e. Dual

Q: According to Eric Berne, games a. are effective ways to manage conflict. b. involve overt responses to conflict situations. c. help people recognize conflicts. d. allow those in conflict to handle disagreements in fun ways. e. hide the real issues in a conflict.

Q: Specific communication behaviors that contribute to unproductive interpersonal conflict include all of the following EXCEPT: a. disconfirmation. b. hostile mind reading. c. asking questions for clarification. d. self-summarizing. e. offering counterproposals.

Q: Lenny says, I dont like to lose arguments. The way I figure it, when you have a disagreement there can be only one winner. Lennys orientation to conflict is best described as a. hitmiss. b. winwin. c. winlose d. tietie. e. loselose.

Q: All of the following are American styles of business negotiation EXCEPT: a. indirectly letting the other party know your bottom line. b. being adversarial. c. working to win all you can. d. overstating your initial position to establish a strong image. e. keeping your bottom line secret from the other person to preserve power and gain the most.

Q: The ________ stages of constructive conflict are marked by what Gottman calls agenda building. a. early b. middle c. later d. exit e. imaginary

Q: The most interpersonally constructive but passive response to relational conflict is the ________ response. a. exit b. voice c. loyalty d. neglect e. ambush

Q: Which one of the following statements is true about conflict in relationships? a. Disagreement must be expressed directly for conflict to exist. b. Conflict is inevitable in most interpersonal relationships. c. Any difference in values, opinions, attitudes, and/or beliefs will lead to conflict. d. It is impossible to maintain a healthy relationship if conflicts begin to arise. e. Healthy relationships have little or no conflict.

Q: All of the following are conflict management skills EXCEPT: a. listening mindfully. b. communicating supportively. c. owning your feelings, thoughts, and issues. d. looking for points of disagreement. e. imagining how you will feel in the future.

Q: The ________ response to interpersonal conflict is both destructive and passive. a. exit b. voice c. loyalty d. neglect e. ambush

Q: Bracketing involves interrupting in order to get clarification during conflict. a. True b. False

Q: The winwin conflict style is the best approach for every relationship and situation. a. True b. False Indicate the answer choice that best completes the statement or answers the question.

Q: Desi and Consuela are arguing about how to spend the tax refund they received. He says they should get the car fixed; she says they should first go on a vacation; he then suggests they fix the car and use any money left to vacation; she suggests they sell the car and be rid of the problem. Desi and Consuela are engaging in which pattern of unproductive conflict? a. Excessive metacommunication b. Kitchen-sinking c. Counterproposals d. Cross-complaining e. Self-summarizing

Q: All of the following are principles of interpersonal conflict EXCEPT: a. conflict is both natural and inevitable in interpersonal relationships. b. conflict can be directly communicated or covertly expressed through indirect communication. c. conflict styles and meanings are shaped by social location--membership in cultures and social communities. d. conflict can be managed well or poorly. e. conflict is typically destructive for individuals and relationships.

Q: All of the following are forms of constructive communication EXCEPT: a. counterproposals. b. sensitive listening. c. compromises. d. dual perspective. e. asking for clarification.

Q: Passive aggression involves a person acting aggressively while denying that he or she is feeling or acting aggressive. a. True b. False

Q: Cross-complaining occurs when one persons complaint is met by a countercomplaint. a. True b. False

Q: Conflict involves more than just having differences. a. True b. False

Q: Disagreement and conflict are strongly disapproved of in many Asian cultures. a. True b. False

Q: Research has shown that forgiveness is a major influence on how or whether relationships progress. a. True b. False

Q: In a game called blemish, one person pretends to complimentary but actually puts the other person down. a. True b. False

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