Q&A Hero

Q: According to the textbook, during a conflict physical violence can occur: a. against men. b. in heterosexual relationships. c. in homosexual relationships. d. All of the options are correct.

Q: Eva's roommate leaves dishes in the sink when she could have put them in the dishwasher. This is an example of: a. an unpleasant exception to the normal routine of relationships. b. personality clashes. c. a cumulative annoyance. d. irritating partner behaviors.

Q: The most appropriate way to handle online conflict is to get a third-party mediator. a. True b. False

Q: According to researchers, people typically do not consider long-term outcomes during conflict. Instead, their thoughts are locked into simple, unqualified, and negative views. This challenge is called: a. skirting. b. self-enhancing thoughts. c. accommodation. d. avoidance.

Q: Collaborative conflict management means: a. attacking the problem, not the person. b. focusing on common interests. c. evaluating your solutions. d. All of the options are correct.

Q: When filing for divorce, your spouse says, "Let's figure out a way we can both be happy and have joint custody of the kids." What conflict-management style is he or she using? a. collaboration b. competition c. accommodation d. withdrawal

Q: The new person you are dating keeps asking you about the status of your relationship, and you respond by joking that committed relationships always end. What conflict approach are you using? a. collaboration b. skirting c. avoidance d. withdrawal

Q: The fact that an individual is linked with a network of friends gives that person intimacy currency. a. True b. False

Q: Which of these is considered a form of avoidance as a strategy for managing conflict? a. reactivity b. escalation c. domination d. sniping

Q: Separation: a. is a way for one party to get his or her way. b. involves both parties changing their conflict goals. c. is an effective method for dealing with conflict. d. is a short-term conflict resolution.

Q: Most conflicts occur when people perceive that: a. an unpleasant exception to the normal relationship routine has occurred. b. they have incompatible goals or that someone is interfering with their ability to achieve their objectives. c. they have encountered a cumulative annoyance. d. the situation is unprecedented.

Q: Happy couples are more likely to avoid personal attacks during conflicts. a. True b. False

Q: Which of these statements regarding the relationship between culture and conflict is true? a. Collectivists view direct messages as personal attacks. b. Individualists prefer to use avoidance. c. Collectivists prefer to use collaboration. d. Individualists prefer to use a third-party mediator.

Q: Power, in and of itself, is neither good nor bad. a. True b. False

Q: The textbook recommends moving face-to-face conflicts online for more effective resolution. a. True b. False

Q: Power is granted by those who relinquish control and allow others to exert influence over them. a. True b. False

Q: Andy makes demands of his friend, who in turn makes his own demands. Both parties eventually agree to make concessions, although neither friend gets exactly what he wanted. What type of resolution is being used? a. domination b. compromise c. competition d. accommodation

Q: According to research, if you post attractive friends' photos on your Facebook page, others are more likely to perceive you as physically and socially attractive. a. True b. False

Q: People generally rate those they consider physically attractive as being: a. more intelligent. b. more powerful. c. more successful. d. All of the options are correct.

Q: Nonverbal communication can be used to convey meaning by: a. reiterating. b. contradicting. c. enhancing. d. All of the options are correct.

Q: Nonverbal communication tends to use multiple channels, whereas verbal communication tends to use only one channel. a. True b. False

Q: Vocalics is considered the most powerful code of nonverbal communication in terms of communicating meaning. a. True b. False

Q: What advice might you offer your roommate, who wants to nonverbally express interest in someone? a. lean forward b. keep your back straight c. hold your head up d. All of the options are correct.

Q: The two primary messages that posture can communicate are: a. intimacy and dominance. b. submissiveness and intimacy. c. immediacy and power. d. weakness and power.

Q: The handshake is considered what type of touch? a. sexual-arousal touch b. functional-professional touch c. social-polite touch d. love-intimacy touch

Q: Jessica's boyfriend spends the day shopping for clothes when he's supposed to be looking for a job. When he comes home, she responds, "So you're buying a new wardrobe to stand in the unemployment line?" Her remark is an example of what kind of conflict? a. mocking b. sniping c. silent treatment d. None of the options is correct.

Q: Accommodation is an approach to managing conflict that occurs when one refuses to give in to the needs or desires of one's relational partner. a. True b. False

Q: How is anger expressed through vocalics? a. higher vocal pitch b. loudness c. slower speech rate d. faster speech rate

Q: What does psychologist Judith Hall's research suggest regarding differences in the way women and men communicate nonverbally? a. Men surpass women at nonverbally communicating in ways receivers can correctly interpret. b. Women are more accurate than men in their interpretations of others' nonverbal expressions. c. Men maintain less physical space between themselves and others during encounters. d. Men perceive crowded situations more favorably.

Q: During initial interactions, nonverbal communication is more important than verbal communication in terms of our overall impressions of others. a. True b. False

Q: A sports-team coach wants to call a "time out," so he holds up his hands to form the letter T. What type of gesture is the coach demonstrating? a. illustrator b. regulator c. affect display d. emblem

Q: The primary determinant(s) of the degree of intelligibility of one's speaking is(are): a. speech rate. b. tone and volume. c. pronunciation and articulation. d. pitch and sincerity.

Q: Amber notices her coworker hunched over her workstation, holding her head in her hands. Amber asks her, "Are you okay? You look upset." Her coworker responds, "I'm fine, just tired." This exchange illustrates what principle of nonverbal communication? a. Nonverbal messages are less credible than verbal messages. b. Nonverbal messages can be ambiguous. c. Nonverbal messages are single-channeled. d. Nonverbal messages are cultural.

Q: Which of these behaviors demonstrates the most power in the United States? a. feet planted firmly on the ground b. erect posture c. relaxed posture d. avoiding eye contact

Q: When you shake your head instead of saying "no," what function of nonverbal communication are you using? a. reiterating b. spotlighting c. replacing d. enhancing

Q: When you are cut off in traffic by another driver and you respond by "flipping him the bird," you are using a type of gesture called an illustrator. a. True b. False

Q: Prolonged staring is considered to be one of the most aggressive codes of nonverbal communication. a. True b. False

Q: While at your workplace, what type of proxemics are you likely to communicate? a. intimate space b. personal space c. social space d. public space

Q: Hispanics are more likely than Euro-Americans to use which form of touch? a. sexual-arousal touch b. love-intimacy touch c. social-polite touch d. friendship-warmth touch

Q: Nonverbal communication is governed by fewer rules than verbal communication. a. True b. False

Q: Nonverbal communication can be used to do all of these EXCEPT: a. communicate meaning. b. repress emotion. c. present self. d. manage interactions.

Q: Affect displays are primarily presented through the: a. head and eyes. b. hands and eyes. c. eyes and hands. d. face and voice.

Q: Your instructor explains the emergency escape route by saying, "Go out the door and take a right," and then pointing to the right. What function of nonverbal communication is he using? a. reiterating b. contradicting c. spotlighting d. enhancing

Q: Members of Japanese culture would rate which of these behaviors as demonstrating the most power? a. feet up on the table b. erect posture c. relaxed posture d. avoiding eye contact

Q: If your friend Michael becomes impatient while you tell your story about a recent breakup, then points to his watch, what type of nonverbal communication is he using? a. illustrator b. regulator c. adaptor d. kinesics

Q: We rely on nonverbal communication more when: a. verbal and nonverbal messages align. b. people display mixed messages. c. nonverbal behaviors convey uncertain meanings. d. verbal communication is clear and simple.

Q: We signal relationship intimacy by avoiding eye contact. a. True b. False

Q: Nonverbal communication can be either intentional or unintentional. a. True b. False

Q: According to the textbook, women gaze at others during interactions more than men. a. True b. False

Q: Brandi Chastain's tearing off her jersey as she scored the penalty kick to win the 1999 World Cup illustrates what function of nonverbal communication? a. conveying meanings b. expressing emotions c. presenting self d. managing interactions

Q: Physical appearance plays a minimal role in nonverbal communication. a. True b. False

Q: What happens when verbal and nonverbal messages align? a. Our uncertainty level rises. b. We pay more attention to nonverbal communication. c. We pay more attention to verbal communication. d. We attend to verbal and nonverbal communication at the same level.

Q: When the text states that nonverbal communication is ambiguous, it means that: a. little work is needed to understand and interpret nonverbal behavior. b. nonverbal communication is less credible than verbal communication. c. we cannot assume that nonverbal communication has only one meaning. d. it is difficult to misunderstand or misinterpret nonverbal behavior.

Q: Which of the following distances do you typically maintain when talking with one of your close yet platonic friends? a. intimate space b. personal space c. social space d. public space

Q: Silence can be used to signal dominance over someone else. a. True b. False

Q: You ask your spouse whether he is angry and he shouts, "No, I'm not angry!" What function of nonverbal communication is he using? a. reiterating b. contradicting c. spotlighting d. replacing

Q: When verbal and nonverbal behaviors convey contradictory meanings, people tend to trust the nonverbal messages over the verbal ones. a. True b. False

Q: To indicate the end of your part of the conversation, you probably will NOT: a. decrease your pitch. b. cease any gestures. c. increase your volume. d. focus your gaze on the other person.

Q: Human beings only use facial expressions to communicate positive emotions. a. True b. False

Q: How is grief expressed through vocalics? a. lower vocal pitch b. loudness c. higher vocal pitch d. faster speech rate

Q: If your track coach wraps your ankle with an Ace bandage after you sprain it, what type of touch is your coach using? a. functional-professional touch b. social-polite touch c. friendship-warmth touch d. love-intimacy touch

Q: The higher a couple's level of nonverbal involvement across all communication codes, the healthier their relationship. a. True b. False

Q: Some scholars argue that facial cues are the most important form of communication for forming impressions. a. True b. False

Q: You console your partner, whose grandmother just passed away, by holding his hand and giving him a hug. What communication space are you using? a. intimate b. personal c. social d. public

Q: When Derick departs for a long business trip, he says, "I love you" to his girlfriend Elizabeth, makes direct eye contact, and hugs her. What function of nonverbal communication is he using? a. reiterating b. contradicting c. replacing d. enhancing

Q: Give two examples of semifixed features in a room.

Q: How does culture affect one's nonverbal communication?

Q: Despite commonly held stereotypes and popular media, women are no better than men at sending and receiving nonverbal messages. a. True b. False

Q: According to research cited in the textbook, men are better at using and understanding nonverbal communication than women. a. True b. False

Q: Nonverbal communication can be used to define the nature of our interpersonal relationships. Which of the following is NOT such a function? a. intimacy b. dominance c. submissiveness d. superiority

Q: What nonverbal behavior is considered improper in the United States and Canada, but not in Italy? a. for men to embrace one another in public b. for women to kiss each other in public c. for men to gaze openly at women they don't know d. for couples, regardless of their sex, to walk hand in hand

Q: Compared to verbal communication, nonverbal communication is: a. clearer. b. less complex. c. less credible. d. more ambiguous.

Q: We express and experience verbal and nonverbal communication separately. a. True b. False

Q: Human beings only use facial expressions to communicate negative emotions. a. True b. False

Q: The online use of emoticons emulates what type of nonverbal communication code? a. kinesics b. haptics c. proxemics d. vocalics

Q: Compare and contrast the principles that define verbal and nonverbal communication.

Q: What is an affect display? Give an example.

Q: How does gender affect nonverbal communication?

Q: What are three ways to demonstrate immediacy?

Q: Define and give an example of a regulator.