Speech

Q: A type of avoidance, _______, is when one communicates in a negative manner and then abandons the encounter either by leaving or refusing to interact.

Q: Relationships are considered to be _______ when the power is balanced between both parties.

Q: _______ is treating conflict as a mutual problem-solving challenge.

Q: You must possess or control some form of _______ to acquire power.

Q: An approach to conflict characterized by accusations of mistrust, yelling, crying, and becoming verbally or physically abusive is referred to as _______.

Q: If both parties change the basic rules governing their relationship to prevent future conflict, _______ may be achieved.

Q: The power of _______ comes from belonging to a network of people who have substantial influence.

Q: _______ occurs when one person suddenly withdrawals from a conflict.

Q: _______ is the power that comes from material things such as money or property.

Q: An approach to conflict in which one person abandons his or her own goals and acquiesces to the desires of another person is called _______.

Q: Reactivity is an effective conflict-management style through which relational partners can constructively vent their feelings before discussing resolutions. a. True b. False

Q: Conflict can be described as having all these characteristics EXCEPT that it: a. is perceptual. b. is a process. c. is dynamic. d. stems from a series of unrelated events.

Q: When Jane sat down with her partner Pat to discuss a disagreement over finances, Pat responded by bringing up old issues and problems that had long since been addressed. Pat is engaging in: a. Dyadic Power Theory. b. sniping. c. dirty secrets. d. kitchen-sinking.

Q: If your supervisor asks you to work late and you agree even though you have other plans, what conflict-management style are you using? a. sniping b. competition c. accommodation d. avoidance

Q: If individuals enter into a serial argument by trying to gain power and use competitive strategies, the conflict is less likely to be resolved. a. True b. False

Q: Which of these statements is true of people who use collaborative approaches to manage conflict? a. They are likely to see the same conflict resurface. b. They experience shorter and fewer disputes. c. They experience more mutual resentment. d. They are more likely to use separation in a positive way.

Q: While fighting with your new spouse, you yell, "I don't know why we even got marriedwe're so different!" This is an example of: a. skirting. b. sniping. c. a sudden-death statement. d. pseudo-conflict.

Q: If Don is the primary decision maker in his marriage and his wife Kathy acquiesces to his decisions, what is being exemplified by their relationship? a. social network currency b. a symmetrical relationship c. a complementary relationship d. resource currency

Q: What is the primary risk of using a competitive conflict style? a. reactivity b. escalation c. cumulative annoyance d. skirting

Q: Which of these statements is true of serial arguments? a. Each argument relates to the same issue. b. Arguments cycle between "heating up" and "quiet" periods. c. These often include demand-withdraw patterns. d. All of the options are correct. Enter the appropriate word(s) to complete the statement.

Q: Messages that are honest but have been kept hidden to protect a partner's feelings are known as _______ and are designed to hurt.

Q: The perception that a conflict exists, when in fact it doesn't, is called a _______.

Q: Cumulative annoyance can result when relationship partners engage in avoidance as a conflict strategy. a. True b. False

Q: The teacher will take anyone who earns an "A" in Communications to the National Communication Association's conference. The teacher has: a. personal currency. b. social network currency. c. complementary relationships. d. resource currency.

Q: On average, people report having seven conflicts a week with relatives, friends, and lovers. a. True b. False

Q: Naja influences her partner's decisions and seems always to get what she wants. However, her partner's goals are abandoned. What is Naja demonstrating? a. separation b. domination c. reactivity d. accommodation

Q: A person with a charismatic, extroverted personality would likely possess which type of power currency? a. resource currency b. expertise currency c. social network currency d. personal currency

Q: Which of these strategies should a collectivist use to resolve a conflict with an individualist? a. use direct and assertive language b. focus on the conflict, not personalities c. manage conflicts rather than avoiding them d. All of the options are correct.

Q: A wise choice for managing conflict in situations in which emotions run high is: a. skirting. b. pseudo-conflict. c. conflict. d. avoidance.

Q: Which of these statements is NOT true about how gender influences conflict management? a. Men are encouraged to avoid conflict. b. Women are encouraged to avoid conflict. c. Women are likely to accommodate. d. Men are socialized to use violence during conflict.

Q: Orlando has delayed becoming a firefighter because his father insists he help run the family store. This relationship is an example of: a. skirting. b. domination. c. accommodation. d. avoidance.

Q: If an auto repair shop charges high labor rates, yet you are willing to pay the rates because of the shop's excellent reputation and skilled mechanics, what type of power currency is being represented? a. expertise currency b. social network currency c. personal currency d. intimacy currency

Q: A key risk of using competition to manage conflict is escalation. a. True b. False

Q: Avoidance is the most frequently used approach to managing conflict. a. True b. False

Q: Men tend to rely more on violence as a strategy to manage conflict than do women. a. True b. False

Q: One positive outcome of conflict managed by compromise is that both parties leave feeling fully satisfied. a. True b. False

Q: Cumulative annoyance: a. is a form of avoidance. b. occurs when one communicates negatively. c. occurs when repressed grievances accumulate. d. occurs when one jokes about or changes the topic during a conflict episode.

Q: Aliya's management style requires her subordinates to share responsibility for decisions in the department. She has created: a. symmetrical relationships. b. power currency. c. complementary relationships. d. an emotionally draining experience.

Q: Cheryl finds that she always has to remind her ex-husband to pay child support, to pick up their son, and to be a good father. He ignores her repeated attempts to resolve their child-care conflicts and says he is too busy to talk to or deal with his son. What is this couple experiencing? a. integrative agreement b. structural improvement c. separation d. demand-withdraw pattern

Q: Which of these statements about conflict and violence is true? a. More than half of men and women have used violence to deal with conflict. b. Men are more likely to be injured or killed than women. c. Women perpetrate about as much violence as do men. d. Gay men experience more violence than heterosexual men.

Q: Which of these is NOT considered to be a source of conflict? a. irritating partner behaviors b. differences in income and education c. disagreements regarding relationship rules d. personality clashes

Q: Conflicts usually only have short-term consequences and often end more quickly than relational partners would have imagined. a. True b. False

Q: Pseudo-conflict is: a. a conflict that is resolved without incident. b. the absence of conflict. c. the perception that a conflict exists when it doesn't. d. the perception that a conflict does not exist when it does.

Q: Money, property, and food are examples of resource currency. a. True b. False

Q: People with moderate power are less likely to use controlling communication. a. True b. False

Q: During "quiet" periods in serial arguments, relational partners don't think about their conflict. a. True b. False

Q: In Asian and Latino cultures, social network currency is more highly valued than resource currency. a. True b. False

Q: Structural improvements occur: a. when two people develop a creative solution to solve their problem. b. when one person gets his or her way. c. when one party withdraws from the conflict encounter. d. when people change the basic understanding of their relationship to avoid conflict.

Q: Research suggests that conflict over power: a. need not be destructive. b. can provide healthy change. c. can help resolve problems. d. All of the options are correct.

Q: Kitchen-sinking is: a. holding a grudge against your relational partner. b. dredging up unrelated problems in response to conflict. c. an effective conflict-management strategy. d. an authoritative use of power.

Q: You're engaged in a Facebook conflict with a friend who writes a nasty comment about you and signs off before you can reply. What conflict approach is your friend using? a. sniping b. skirting c. cumulative annoyance d. withdrawal

Q: Separation is an unproductive long-term strategy for dealing with conflict. a. True b. False

Q: What conflict approach often results when a collaborative approach to handling conflict fails? a. collaboration b. compromise c. avoidance d. competition

Q: If your partner reports, "I have never really loved you," this is an example of a dirty secret that can result from conflict escalation. a. True b. False

Q: Pseudo-conflict is a risk that results from engaging in avoidance as a conflict strategy. a. True b. False

Q: If your faculty adviser, who is helping you prepare your rsum, has many contacts in the business world, what type of power currency does he or she wield? a. resource currency b. expertise currency c. social network currency d. personal currency

Q: Which of these suggestions would you NOT recommend to an individualist trying to manage a conflict with a collectivist? a. help the collectivist save face b. use indirect communication c. be careful using and observing nonverbal communication d. use an assertive style

Q: Research on culture and conflict has found all of these statements to be true EXCEPT: a. Collaboration is the preferred conflict-management style for all cultures. b. Collectivists seem primarily to use avoidance. c. Collectivists view direct conflict styles as a personal attack. d. Individualists prefer an assertive communication style, using "I" statements.

Q: Which of these statements is NOT true of conflict? a. It occurs most often outside the home. b. It occurs between those who have established relationships. c. It occurs most often between family members and romantic partners. d. It occurs between those whose personalities clash.

Q: If Darcy has a long-term, committed relationship with her partner, what type of power currency is she likely to have? a. resource currency b. expertise currency c. personal currency d. intimacy currency

Q: Integrative agreements occur when: a. two people develop a creative solution to their problem. b. one person gets his or her way. c. one party withdraws from the conflict encounter. d. one person uses accommodation and the other gets his or her way.

Q: Escalation is: a. a decrease in the intensity of a conflict. b. a risk of engaging in competition. c. a result of terminating a relationship. d. people disclosing hurtful feelings about their partners.

Q: You take your new boyfriend to see a movie and are annoyed by kids behind you who talk incessantly and kick the back of your seat. You respond by turning around occasionally and fidgeting in your seat. What type of conflict-management approach are you exhibiting? a. collaboration b. competition c. accommodation d. avoidance

Q: According to the textbook, during a conflict physical violence can occur: a. against men. b. in heterosexual relationships. c. in homosexual relationships. d. All of the options are correct.

Q: Eva's roommate leaves dishes in the sink when she could have put them in the dishwasher. This is an example of: a. an unpleasant exception to the normal routine of relationships. b. personality clashes. c. a cumulative annoyance. d. irritating partner behaviors.

Q: If your parents provide you with food, clothing, shelter, and other basic needs, what kind of power currency do they have over you? a. resource currency b. social network currency c. personal currency d. intimacy currency

Q: Which power currency is linked to charisma, communication, and humor? a. personal currency b. social network currency c. intimacy currency d. expertise currency

Q: Collaboration is the most constructive approach to managing conflict. a. True b. False

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