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Speech
Q:
Supervisors use _______ to converse with subordinates.
Q:
The overarching emotional quality of a workplace makes up the _______.
Q:
A workplace's _______ is a distinctive set of beliefs: how things are done and how people behave.
Q:
We can help maintain peer relationships through:
a. positivity.
b. assurances.
c. openness.
d. All of the options are correct.
Q:
Which of these is NOT a principle of competent downward communication?
a. listening empathically
b. framing messages as polite requests
c. sharing personal information irrelevant to the workplace
d. being sensitive to subordinates' feelings
Q:
Sonya, a manager, communicates with her subordinates only when she is giving instruction or offering feedback. Which principle of competent downward communication is Sonya violating?
a. being sensitive to employee needs
b. listening empathetically
c. phrasing wants and needs as polite requests
d. routinely emphasizing the importance of communication
Q:
April is your supervisor. Although she is very demanding, you appreciate the fact that she is open to your suggestions or questions about work policies. In fact, she readily seeks input, applies it, and acknowledges the source of the idea. April is demonstrating what characteristic of a supportive climate?
a. spontaneity
b. flexibility
c. description
d. empathy
Q:
Collegial peers are coworkers whom we consider friends and with whom we can disclose both work and personal matters.
a. True
b. False
Q:
Which of these is NOT a dimension of a workplace relationship?
a. status
b. intimacy
c. choice
d. disclosure
Q:
Workplace bullying may include verbal or physical behavior that is unfavorable and is directed at a person within an organization.
a. True
b. False
Q:
In a supportive climate, workers communicate honestly and empathically, treating each other with respect despite any imbalances in power.
a. True
b. False
Q:
Karla makes a pitch to her supervisor about changing their company's stance on recycling but finds out after the pitch meeting that her supervisor was already considering a change to the recycling policy. Which component of advocacy did Karla fail to consider?
a. planning her pitch
b. tailoring her message
c. knowing her supervisor's knowledge
d. creating coalitions
Q:
Today, Chris works for a technology company. Previously, he had a government job that had a formal organizational culture. When he started working for the tech company, he used written memos and e-mails for all of his workplace communication, but he was met with resistance from coworkers who preferred face-to-face communication. What component of organizational culture does Chris find challenging?
a. norms governing interpersonal communication
b. workplace cliques
c. workplace artifacts
d. workplace values
Q:
An organization's culture is composed of:
a. workplace values.
b. workplace norms.
c. workplace artifacts.
d. All of the options are correct.
Q:
When asked, "Would you continue working, even if you inherited a huge fortune that made working unnecessary?," three out of four Americans answered yes. Why might this be the case?
a. American culture glorifies working above all else.
b. Workmates can be companions and friends.
c. Even menial and pointless work is fulfilling.
d. None of the listed answers are correct.
Q:
Karla works at a large law firm with offices scattered across the United States. Her husband David just received a job offer in another state. She has appealed to her boss for a job transfer to that state. What form of communication is she using?
a. organizational communication
b. horizontal communication
c. downward communication
d. upward communication
Q:
Special peers are those in the company who:
a. have high organizational status.
b. have equivalent status and communicate primarily through technology .
c. are involved in a romantic relationship.
d. have equivalent status and share high levels of emotional support.
Q:
Virtual peers are those in the company who:
a. communicate mainly through technology.
b. are members of the same workplace clique.
c. are the same age but have mixed-status roles.
d. are friends outside the workplace.
Q:
Which of these is NOT an example of cyberbullying?
a. withholding information sent through e-mail
b. criticizing an employee via e-mail
c. deleting information sent through e-mail
d. spreading gossip through e-mail
Q:
Which of these is NOT a guideline presented in the text for offering criticism to employees?
a. Remain calm, kind, and understanding throughout the exchange.
b. Strive to experience and express empathy through perspective-taking.
c. Have other individuals present to ensure that no one feels singled out.
d. Avoid belaboring the error that has been made.
Q:
Mixed-status relationships in the workplace consist of relationships between:
a. coworkers of similar status.
b. women and men.
c. coworkers of different status.
d. coworkers of different races.
Q:
Why should praise be presented privately rather than publicly?
a. Most employees don't enjoy receiving praise in public.
b. Offering praise in public can demotivate employees.
c. Most employees would rather that praise be provided via e-mail.
d. Offering praise in public may foster resentment and envy.
Q:
Sexual harassment can include:
a. sexual advances.
b. verbal statements.
c. physical conduct.
d. All of the options are correct.
Q:
Workplace cliques are formally defined networks of coworkers who share similar life values and attitudes.
a. True
b. False
Q:
Organizational networks are composed of all these characteristics EXCEPT:
a. the physical space of the office.
b. network density.
c. media or channels.
d. the frequency of connections.
Q:
Many organizations discourage or even forbid friendships between supervisors and their subordinates because they fear that:
a. the friendship will lead to cyberslacking.
b. the subordinates will form rebellious cliques.
c. the supervisor will be less effective.
d. shareholders will be displeased.
Q:
Information peers are those who have a similar status to us but with whom we communicate only about work-related content.
a. True
b. False
Q:
In your annual evaluation, your supervisor acknowledged that you avoid using absolutes in the workplace. What element of creating a supportive climate has she recognized?
a. collaboration
b. flexibility
c. empathy
d. spontaneity
Q:
In your office are several copyeditors who are not only your professional peers but also your friends. You share both professional and personal information with them, and sometimes you eat lunch with them. What type of peer relationship do you have with them?
a. collegial
b. information
c. special
d. long-distance
Q:
A defensive climate is NOT:
a. hierarchal.
b. rigid.
c. controlling.
d. friendly.
Q:
Which of these statements is true of sexual harassment?
a. Nonverbal harassment does not count.
b. It must involve actual physical contact.
c. The definition includes harmful communication.
d. It is less damaging than workplace bullying.
Q:
Advocacy is based on:
a. planning your pitch.
b. tailoring your message.
c. knowing your supervisor's knowledge.
d. All of the options are correct.
Q:
Which of these is true of workplace romances?
a. They can improve worker productivity.
b. They can create positive work climates.
c. Married couples who work in the same location have a 50 percent lower divorce rate.
d. All of the options are correct.
Q:
A supportive climate is characterized by a warm, open, and supportive workplace.
a. True
b. False
Q:
Which of these forms of sexual harassment occurs most frequently in the workplace?
a. verbal harassment
b. quid pro quo harassment
c. hostile climate harassment
d. nonverbal harassment
Q:
Workplace relationships vary across three dimensions: status, intimacy, and choice.
a. True
b. False
Q:
The three dimensions of workplace relationships are values, communication climate, and culture.
a. True
b. False
Q:
Research suggests that negative outcomes associated with workplace romances are more likely to affect men than women.
a. True
b. False
Q:
If you prefer workplace relationships with people who are equally comfortable talking about both work and personal issues, what type of peer relationship is your preference?
a. information
b. virtual
c. collegial or blended
d. special
Q:
Ron is the chair of the English department at your local college. He is well liked by administrators, faculty, and students. He really seems to listen and understand when approached about academic or personal concerns. What element of a supportive workplace climate is Ron exhibiting?
a. spontaneity
b. flexibility
c. collaboration
d. empathy
Q:
Supervisors who assign blame and point fingers foster a supportive workplace climate.
a. True
b. False
Q:
Victims of sexual harassment are more likely than others to:
a. feel angry and afraid.
b. feel depressed.
c. develop substance abuse problems.
d. All of the options are correct.
Q:
Emphasizing equality and treating others with respect are characteristics of a supportive climate.
a. True
b. False
Q:
Which of these is NOT true of cyberslacking?
a. Your employer cannot track your keystrokes if you sign into your personal e-mail.
b. Workers spend almost two hours a day cyberslacking.
c. Younger males higher in organizational status are most likely to cyberslack.
d. Anything done on a company computer is considered company property.
Q:
Darvelle previously worked in a traditional office building with private cubicles. He recently changed jobs to a tech start-up, and he is having trouble getting used to the open layout and free-form work spaces. What component of organizational culture does Darvelle find challenging?
a. norms governing interpersonal communication
b. workplace cliques
c. workplace artifacts
d. workplace values
Q:
A defensive climate is characterized by an unfriendly, unstructured, and unsupportive workplace.
a. True
b. False
Q:
E-mail is the primary communication medium in many corporate workplaces.
a. True
b. False
Q:
Some high-tech companies have adopted an informal climate in which power and status differences are minimized and in which all layers of the organization have equal access to one another. What characteristic are these organizations demonstrating?
a. spontaneity
b. flexibility
c. collaboration
d. equality
Q:
Before Richard makes a pitch to his boss, he makes sure that he has tailored his message to appeal to his supervisor's communication style and preferences. What type of communication is Richard engaging in?
a. advocacy
b. downward communication
c. computer-mediated communication
d. empathic communication
Q:
Which of these is NOT a strategy that can be used to foster a supportive workplace climate?
a. encouraging open, honest, spontaneous communication
b. maintaining professional detachment with other workers
c. adopting a flexible mindset
d. collaborating and seeking input and ideas
Q:
Professional peers are those:
a. in the organization who have higher status.
b. in the organization who hold similar status.
c. in the organization who have lower status.
d. with whom you share the workplace.
Q:
Which of these contributes to the prevalence of workplace bullying?
a. When employees recount that they are bullied, they are not believed.
b. Workplace bullies typically put on an act for their supervisors.
c. Official antibullying workplace policies don't stop all cases of bullying.
d. All of the options are correct.
Q:
A supportive climate includes all of these EXCEPT:
a. honesty.
b. hierarchy.
c. collaboration.
d. empathy.
Q:
Which of these is NOT an advantage of computer-mediated communication (CMC) in the workplace?
a. CMC increases the likelihood of a negative workplace clique forming.
b. CMC allows people to contribute without risking interrupting others.
c. CMC provides people with freedom from time and geographic constraints.
d. CMC allows shy individuals to contribute more substantively.
Q:
Virtual networks are a type of organizational network in which workers communicate through e-mail, social networking, Skype, and other Internet-based technologies.
a. True
b. False
Q:
Organizational networks are characterized by the nature of the information that flows through them, the channels through which information flows, and network density.
a. True
b. False
Q:
Your officemate has become your best friend. You feel that you can tell him anything, whether or not it is work related, and he reciprocates. You see him both inside and outside the office. What type of peer relationship do you have with him?
a. collegial
b. information
c. special
d. blended
Q:
In a defensive climate, supervisors may use communication to strategically control others and reinforce company hierarchy.
a. True
b. False
Q:
Professional peers are coworkers who hold positions of higher power than we do.
a. True
b. False
Q:
Organizational culture is influenced by:
a. norms governing interpersonal communication.
b. norms governing personal relationships.
c. workplace values.
d. All of the options are correct.
Q:
What does it mean for a person to telecommute?
a. When in the office, that person communicates primarily through e-mail.
b. Rather than coming to the office, that person uses technology to work from home.
c. That person is not a member of any dense organizational networks.
d. That person is the resident tech expert in the company.
Q:
What is the name for dense connections of coworkers who share the same workplace values and broader life attitudes?
a. workplace networks
b. workplace cliques
c. workplace artifacts
d. workplace values
Q:
It would be considered inappropriate to compliment an employee on his or her:
a. communication style.
b. work ethic.
c. appearance.
d. attitude.
Q:
A significant problem with curtailing workplace bullying is that coworkers often do not believe victims.
a. True
b. False
Q:
Which of these is NOT an advantage of workplace relationships?
a. They enhance our professional skills.
b. They bolster our commitment to our families.
c. They bolster our commitment to the organization.
d. They decrease employee turnover.
Q:
As with friendships, workplace relationships are based on equality.
a. True
b. False
Q:
At Brea's new job, she dresses formally to match her coworkers' dress. However, on Fridays her peers dress casually. What component of organizational culture does this switch reflect?
a. norms governing interpersonal communication
b. norms governing personal relationships
c. workplace artifacts
d. workplace values
Q:
Which of these is a function that friendships help us fulfill?
a. companionship
b. practical goals
c. financial security
d. Both A and B are correct.
Q:
People who form close interethnic friendships seem to become more prejudiced toward other ethnicities.
a. True
b. False
Q:
Male and female same-sex friendships are more similar than they are different.
a. True
b. False
Q:
Collegial peers are described as "blended" because our relationships with them incorporate elements of both professional and personal relationships.
a. True
b. False
Q:
The rumor mill is a component of an organizational network through which workers pass on personal information about one another's personal and professional lives.
a. True
b. False
Q:
Your supervisor is known for seeking input from her subordinates and putting such suggestions to use. She often asks you, "How do you think we should handle this problem?" What element of a supportive climate is your supervisor demonstrating?
a. spontaneity
b. collaboration
c. empathy
d. description
Q:
The primary interpersonal dynamic present in mixed-status relationships is power.
a. True
b. False
Q:
In a workplace climate characterized by detachment, supervisors treat employees with respect, understanding, and empathy.
a. True
b. False
Q:
Virtual peers can easily develop into virtual friends.
a. True
b. False
Q:
An organization's climate is primarily composed of its interpersonal communication, including the amount of trust, openness, and support among organizational members.
a. True
b. False
Q:
Which of these is NOT recommended as an effective method for maintaining a workplace romance?
a. limiting personal communication to e-mail
b. leaving your love at home
c. communicating in a professional fashion with your romantic partner
d. using e-mail judiciously
Q:
In looking at friendship over the life span, which of these statements is generally true?
a. Adolescents tend to rely more on family members than on friends.
b. By tenth grade, adolescents tend to rely primarily on same-sex friends.
c. College-age students tend to turn to their family members the most.
d. Children tend to rely on themselves for emotional support.
Q:
Which of these is true of same-sex friendships?
a. Men's friendships are agentic.
b. Male and female same-sex relationships are more dissimilar than they are similar.
c. Male and female same-sex relationships are more similar than they are different.
d. Women's friendships are communal.