Q&A Hero

Q: Each member of your audience is a unique individual not simply a composite of a set of demographic factors.

Q: All of the following are true for open-ended questions EXCEPT a. they generate more detailed responses. b. they generate clear, unambiguous responses. c. they may be harder to interpret. d. they may not deliver the desired information.

Q: What are your feelings on same-sex adoption? would be an example of which type of question? a. Open-ended b. Closed-ended c. Scaled d. Response

Q: When you are gathering and interpreting information about receivers, you are conducting an______.

Q: A ______ profile is a composite of characteristics such as age; gender; educational level; racial, ethnic or cultural ties; group affiliations; and socioeconomic background.

Q: You should use a ______-sided presentation if you have a more knowledgeable audience.

Q: When you are bearing in mind an audience members income, you are considering their ______ background.

Q: Our values and our beliefs feed into the ______ that we hold.

Q: Which of the following is NOT a question you should ask yourself when analyzing the occasion? a. Is the audience here voluntarily? b. What kind of speech is the audience expecting? c. What type of room will the speech be in? d. How should the audience be entertained?

Q: Considering the speaking situation includes all of the following EXCEPT a. considering the location. b. considering the time. c. gauging audience size. d. understanding the audiences mood.

Q: Questionnaires generally contain three different kinds of questions, which is NOT one of the common question types? a. Closed-ended questions b. Scaled questions c. Opened-ended questions d. Opinion questions

Q: Should carrying a concealed weapon be legal, yes or no? is an example of which type of question: a. open-ended b. closed-ended c. scaled d. response

Q: Asking respondents to report their feelings on organ donation using a continuum from extremely negative to extremely positive would be which type of question? a. open-ended b. closed-ended c. scaled d. response

Q: When speaking before a more knowledgeable audience, you will want to deliver a ______ presentation, that is, a presentation that considers alternative perspectives. a. one-sided b. two-sided c. focused d. unfocused

Q: If you have an audience of religiously diverse listeners, you are encouraged a. to completely avoid controversial topics b. to acknowledge that your listeners might disagree with you c. to avoid questions or comments from the audience d. to separate the audience by religion

Q: If you have an audience of diverse listeners, it is helpful to acknowledge that some of your listeners may a. agree with your stance. b. disagree with your stance. c. be neutral to your stance. d. not hear what you will say.

Q: All of the following are examples of identity affiliations EXCEPT a. religious groups. b. political groups. c. civil groups. d. social groups.

Q: A wealthy audience might not appreciate what it means to a. be a good speaker. b. grow up in poverty. c. be a good listener. d. speak about wealth.

Q: When you learn about your audience members ______, you understand how they see themselves: their personality, values, attitudes, etc. a. value orientation b. value profile c. psychological profile d. psychographics

Q: Our ______ are the standards by which we judge what is right or wrong. a. values b. beliefs c. attitudes d. ethics

Q: Our ______ are what we hold to be true and false. a. values b. beliefs c. attitudes d. ethics

Q: It is important to understand how your audience views your topic for all of the following reasons EXCEPT a. you can adapt your speech to address their values and concerns. b. you can choose what information to keep from them. c. you can demonstrate how your messages matches their beliefs or values. d. you can be prepared to address misconceptions.

Q: Which of the following is NOT true regarding how the audience perceives you? a. They are more likely to believe you if they think you are credible. b. What they think of you can change how they accept your message. c. If they believe you are credible, they are more likely to pay attention. d. You cannot gain credibility in your speech, you either have it beforehand or you dont.

Q: If you were talking to an audience of parents about what your university can offer, which topic would be least appropriate based on this demographic snapshot? a. The personal attention from professors b. The social party scene on campus c. The resources available for struggling students d. The high graduation rate of the university

Q: When you consider the reason for why audience members are in attendance, you are analyzing the a. speaking situation. b. attendance situation. c. speaking purpose. d. attendance purpose.

Q: A ______ audience is one whose members are similar in age, have similar characteristics, attitudes, values, and knowledge. a. homogenous b. heterogeneous c. united d. divided

Q: A ______ audience is one composed of persons of diverse ages with different characteristics, attitudes, values, and knowledge. a. homogenous b. heterogeneous c. united d. divided

Q: Which of the following is true regarding generational differences of your audience? a. Baby boomers tend to be less cynical. b. Individuals born before 1945 tend to lean politically liberal. c. Baby boomers tend to be less competitive. d. Generation Y individuals tend to be focused on both friends and safety.

Q: According to sociolinguist Deborah Tannen, women speak and hear a language of connection and intimacy whereas men speak and hear a language of ______ and ______. a. power; control b. status; independence c. humor; power d. status; control

Q: Which of the following would be sensitive to and respectful of differing sexual orientations? a. Not asking the audience to indicate sexual orientation b. Using heteronormative standards if discussing hypothetical couples c. Including information that is relevant to a wide variety of orientations d. Making jokes about sexual orientation to break the ice

Q: Define and discuss one of the six stages of listening.

Q: Discuss and exemplify the connections between listening and cultural differences.

Q: Define and discuss one of the benefits of critical listening.

Q: Discuss and exemplify on of the four types of listening.

Q: Explain how being a better listener can improve society.

Q: Your success as a speaker depends on all of the following EXCEPT a. reaching the audience. b. building your relationship with the audience. c. sharing your message with the audience. d. arguing with the audience.

Q: Which of the following is NOT true regarding audience diversity? a. You should adapt your speech based on your audience. b. The language of your speech should not change based on your audience. c. You should not make assumptions about individual members in your audience based on the groups they belong to. d. The more you know about your audience, the easier it is to speak to them.

Q: A speaker which is not self-centered, but motivated by an understanding of receivers is a. ineffective. b. audience centered. c. unclear. d. not interesting.

Q: To penetrate the invisible shield they use to protect themselves from information irrelevance, relate your ideas to all of the following EXCEPT a. their values. b. their beliefs. c. their needs. d. their sympathy.

Q: All of the following should be considered when composing a demographic snapshot EXCEPT a. age. b. gender. c. eye color. d. socioeconomic background.

Q: Empathic listening serves a therapeutic function.

Q: When you are lost and ask another person for directions, you are listening with the objective of gaining knowledge.

Q: The difference between the rate of the average speaker and the rate of comprehension for the average listener is referred to as a. the speech-thought differential. b. the listening-comprehension differential. c. the speech-compensation differential. d. the listening-thought differential.

Q: The best ______ often make the best speakers.

Q: To assess the quality, appropriateness, and value of spoken words, we need to possess two key skills: the ability to ______ and the ability to ______.

Q: We use our own knowledge and information to decode a message during the ______ stage.

Q: During ______ we mentally save what weve gained from the speakers message for further use.

Q: ______ is the tendency to assess the values, beliefs, and behaviors of our own culture as superior to those of other cultures.

Q: ______ can improve the speakeraudience relationship because when we have an attentive audience, we tend to be more confident and effective.

Q: When listening to a message, we shouldnt fake our responses, we should react ______.

Q: We tend to accept the words of those who listen to us.

Q: Hearing and listening are essentially the same process.

Q: You can hear without listening but you cannot listen without hearing.

Q: A good speaker builds redundancy into his or her message.

Q: As information is clarified, the stress levels of listeners rise.

Q: Making sure that the temperature of the room is comfortable is an example of a. staying tuned in. b. using time wisely. c. controlling the physical environment. d. reacting honestly.

Q: Each of the six stages of listening is influenced by emotional and intellectual biases referred to as a. opinions. b. emotional factors. c. feelings. d. affectors.

Q: All of the following are likely to influence our listening behaviors EXCEPT a. our inner talk. b. our cultural background. c. our attitudes. d. our values.

Q: The tendency to assess the values, beliefs, and behaviors of our own culture as superior to those of other cultures is a. imperialism. b. ethnocentrism. c. hearing. d. listening.

Q: Who has the responsibilities of speechmaking? a. the speaker and the listener b. the speaker c. the listener d. neither the speaker nor listener

Q: As information is communicated, complex data are simplified, objectives are clarified, and the ______ levels of listeners drop. a. knowledge b. stress c. confidence d. sympathy

Q: As a college student, you will spend approximately what percent of class listening? a. 10% b. 30% c. 60% d. 100%

Q: People who listen critically to the messages of others and do not just accept what is presented to them do all of the following EXCEPT a. spot faulty reasoning. b. identify invalid arguments. c. spot gross appeals to prejudice. d. be rude to the speaker.

Q: Listening to your favorite musical artist because you enjoy his or her music is an example of a. appreciative listening b. empathic listening c. comprehensive listening d. critical/deliberative listening

Q: Listening to provide emotional support is referred to as a. appreciative listening. b. empathic listening. c. comprehensive listening. d. critical/deliberative listening.

Q: Listening with the objective of gaining knowledge is referred to as a. appreciative listening. b. empathic listening. c. comprehensive listening. d. critical/deliberative listening.

Q: When you listen in order to make an evaluation or a decision, you are using which type of listening? a. appreciative listening b. empathic listening c. comprehensive listening d. critical/deliberative listening

Q: In the United States, we are guaranteed free speech, and that means a. we can talk about controversial topics. b. people will listen to us. c. we can speak without being questioned. d. we shouldnt listen critically.

Q: Particular words a speaker uses that trigger an immediate emotional response and interfere with an audience members ability to listen are referred to as a. trigger words. b. key words. c. red-flag words. d. alarm words.

Q: We use critical thinking skills to weigh the worth of speakers message during the ______ stage. a. understanding b. interpreting c. evaluating d. comparing

Q: Applause for a speaker occurs during which stage? a. understanding b. interpreting c. evaluating d. responding

Q: During the responding stage you do all of the following EXCEPT a. forming your opinions on the message. b. providing feedback. c. communicating our thoughts and feelings about the message weve received. d. reacting to the message.

Q: As a critical thinker, what types of goals can you set before listening to a speech?

Q: Despite being our most frequent activity, ______is also one of our least developed skills. a. hearing b. listening c. speaking d. arguing

Q: All of the following are stages of listening EXCEPT a. understanding. b. evaluating. c. comparing. d. responding.

Q: Following the stages of listening, after we have interpreted the message, what is our next step? a. understanding b. evaluating c. comparing d. responding

Q: ______ is an involuntary physiological process, while ______ is a voluntary mental process. a. Interpreting; listening b. Listening; hearing c. Interpreting; hearing d. Hearing; listening

Q: To not just capture, but also retain the attention of listeners, speakers may do all of the following EXCEPT a. focus on subjects of particular interest to receivers. b. use words and images that evoke pictures in the minds of receivers. c. tell deceptive narratives to receivers. d. incorporate activity and movement into presentations.

Q: During the understanding stage of listening, we focus on meaning, using our own reservoir of information to a. encode the message. b. decode the message. c. disseminate the message. d. reject the message.

Q: A good speaker builds ______ into his or her message to increase the audiences chances of remembering it. a. redundancy b. clarity c. fear d. inspiration