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Speech
Q:
What does noise do?
A) Enhances communication between source and receiver
B) Provides a communication channel between source and receiver
C) Gives feedback to the source and the receiver
D) Disrupts communication between source and receiver
Q:
Jason cannot concentrate in class because he is thinking about his golf tournament on Friday. What type of noise is he experiencing?
A) External
B) Internal
C) Positive
D) Negative
Q:
Xiomara is speaking with her mother on the phone but can't hear because the fire alarm just went off in her office. What type of noise is she experiencing?
A) External
B) Internal
C) Positive
D) Negative
Q:
__________ occurs when everyone involved in the communication of a message understands it.
A) Mass communication
B) Small group dynamics
C) Shared meaning
D) Convergence
Q:
Which of the following is NOT a principle of ethical communication?
A) Ethical communicators do not deceive or manipulate others, and they take responsibility for their own communications.
B) Ethical communicators carefully listen to others' ideas and keep an open mind.
C) Ethical communicators properly acknowledge the work of others when they borrow their ideas.
D) Ethical communicators recognize that the integrity of communication is secondary to getting the task done quickly.
Q:
Communication is transactional because all participants continuously send and receive messages.
A) True
B) False
Q:
Interpersonal communication is centered on a large audience.
A) True
B) False
Q:
While you are communicating with others, they will provide both verbal (words) and nonverbal responses. These responses are called __________.
A) experience
B) culture
C) feedback
D) context
Q:
The person expressing the idea is referred to as the __________.
A) source
B) receiver
C) decoder
D) channel
Q:
__________ refers to what a receiver believes a message relayed through interpersonal communication says about the relationship.
A) Content meaning
B) Relational meaning
C) Convergence
D) Shared meaning
Q:
A small group is a limited number of people who __________.
A) have strong communication skills
B) live in the same area
C) work toward a common goal
D) practice mass and mediated communication
Q:
Which type of communication is NOT an example of mass media?
A) Television
B) Radio
C) Magazines
D) Telephone
Q:
You use communication in your personal life when you __________.
A) talk on the phone with your sibling
B) deliver a speech at a town hall meeting
C) lead a team to complete a project at work
D) speak with an instructor about an exam
Q:
Which is an example of using communication to help your career?
A) Having a conversation over lunch with a friend
B) Asking a neighbor to turn his or her music down
C) Leading a sales meeting with a prospective client
D) Making a presentation in one of your classes
Q:
__________ is an example of using communication to help yourself as a student.
A) Working with your cousin to plan a surprise party for your grandfather
B) Describing a crime you witnessed to a police officer
C) Asking your supervisor for a raise
D) Discussing an assignment with an instructor
Q:
You use communication to help yourself in your community when you __________.
A) discuss a medical condition with your spouse
B) work with others to organize a youth baseball league
C) volunteer to join a committee at your office
D) take part in a group assignment for your history class
Q:
Which is NOT one of the three actions involved in gaining communication competence?
A) Achieving communication goals
B) Building a communication repertoire
C) Improving communication skills
D) Choosing appropriate communication behaviors
Q:
To communicate well, you need to understand the messages your communication partner is trying to express. This concept is most closely associated with which part of your communication repertoire?
A) Listening skills
B) Empathy
C) Communication style
D) Communication channel
Q:
Active listening does NOT involve __________.
A) communicating to your partner that you understand
B) receiving the message without considering its content
C) processing the message to uncover its meaning
D) verbally and nonverbally responding in a manner that shows interest
Q:
Having the best interest of others in mind is a key component of __________.
A) active listening
B) empathy
C) nonverbal expression
D) channels of communication
Q:
What would you be doing if you decided that it would be more effective if you used humor to make your point instead of speaking in a forceful manner?
A) Adjusting your communication style
B) Changing your channel of communication
C) Listening actively
D) Exhibiting empathy
Q:
The last time Phil spoke with his coworker Emily, he discovered that she doesn't like to talk about her personal life at the office. So when he saw her on Monday morning, he decided it would be a good idea to simply say, Good morning! instead of asking how her weekend was. Which factor had the MOST impact on Phil's decision to modify his communication behavior?
A) Experience
B) Culture
C) Feedback
D) Context
Q:
Which term refers to the literal meaning of a message?
A) Content meaning
B) Relational meaning
C) Convergence
D) Shared meaning
Q:
Two roommates having a conversation is an example of __________ communication.
A) interpersonal
B) group
C) mass
D) mediated
Q:
Regardless of culture, everyone is ethnocentric to some degree.
a. True
b. False
Q:
What are stereotypes and how do people acquire them?
Q:
Explain why stereotypes interfere with intercultural communication. How can we avoid stereotyping?
Q:
Define prejudice and provide an example.
Q:
Explain the four functions that prejudice may serve and give an example for each one.
Q:
Explain the concepts of societal sources, maintaining social identity, and scapegoating as they relate to prejudice.
Q:
What is the difference between prejudice and racism? Define each and explain.
Q:
What recommendations were made to avoid prejudice and racism? How are they similar?
Q:
What is ethnocentrism? What impact does it have on intercultural communication?
Q:
Discuss each of the three characteristics of ethnocentrism described in the text. Be sure to include the concepts of levels, universality, and contributions to cultural identity.
Q:
What recommendations did the authors offer readers to help them avoid ethnocentric tendencies?
Q:
A great deal of prejudice is built into the major organizations and institutions of a society.
a. True
b. False
Q:
Racism is the belief in the inherent superiority of a particular race.
a. True
b. False
Q:
Ethnocentrism, stereotyping, prejudice, and racism are all linked to a narrow lens.
a. True
b. False
Q:
To function effectively, a society does not need to have any ethnic pride and loyalty to its unique cultural traditions.
a. True
b. False
Q:
The second stage of culture shock is the crisis period.
a. True
b. False
Q:
Learning about the language of a host culture is all about language acquisition.
a. True
b. False
Q:
Working to maintain your culture while living in another culture is not helpful.
a. True
b. False
Q:
Stereotypes are an affliction only of the uneducated and unintelligent.
a. True
b. False
Q:
Stereotypes are learned, not innate.
a. True
b. False
Q:
Stereotypes are resistant to change and once formed, tend to be reinforced rather than reduced through direct contact with the target group.
a. True
b. False
Q:
Flexible stereotyping is less problematic than inflexible stereotyping.
a. True
b. False
Q:
Prejudice amounts to a rational generalization about a category of people.
a. True
b. False
Q:
Prejudice serves no function.
a. True
b. False
Q:
The strongest level of expressed prejudice is ____.
a. physical attacks
b. avoidance
c. discrimination
d. antilocution
e. extermination
Q:
When a particular group of people are singled out to bear the blame for certain events or circumstances, this type of prejudice is caused by:
a. scapegoating
b. societal sources
c. maintaining social identity
d. reinforcing cultural identity
Q:
Which of the following is not true about racism?
a. racism is only a problem in the U.S.
b. racism is on the rise throughout the world
c. racism is driven by culture and economics
d. racism is driven by psychology and history
e. racism has been present throughout history
Q:
The notion that ones culture is superior to any other is known as:
a. egocentric
b. ethnocentrism
c. supracentrism
d. Hellenism
e. transnationalism
Q:
What are the levels of ethnocentrism?
a. low, moderate, high
b. negative, positive, extremely positive
c. extremely negative, negative, positive
d. negative, extremely negative
e. focused, diffused
Q:
Ethnocentrism:
a. Western countries are the most ethnocentric
b. Middle Eastern countries are the most ethnocentric
c. Scandinavian countries are the most ethnocentric
d. Asian countries are the most ethnocentric
e. is common regardless of nationality or geographic location
Q:
Culture shock is caused by the transition from a familiar culture to an unfamiliar one.
a. True
b. False
Q:
The two most important aspects of flexible stereotyping are:
a. being open to new information and evidence and being aware of your own zone of comfort
b. identifying similarities and being open to applying stereotypes to different groups
c. seeking ways to make new information fit preexisting attitudes and an objective orientation
d. objectivity and exclusivity
e. adaptive intensity and flexhumility
Q:
A rigid, irrational generalization about a category of people is also referred to as ____.
a. stereotyping
b. prejudice
c. bigotry
d. racism
e. ethnocentrism
Q:
Prejudice serves all of the following functions except:
a. value expressive
b. ego-defensive
c. knowledge
d. ethnic centering
e. utilitarian
Q:
When prejudicial attitudes provide some benefit to the person that holds them, what functions do they serve?
a. ego-defensive
b. reward
c. utilitarian
d. value-expressive
e. knowledge
Q:
Prejudicial attitudes like I didnt get the promotion because they needed to meet an affirmative action quota reflect what function of prejudice?
a. value-expressive
b. utilitarian
c. ego-defensive
d. knowledge
e. reward
Q:
The mental processes people employ to think about and become aware of their universe are referred to as:
a. ways of knowing
b. epistemology
c. deep structures
d. universal cognitions
e. axiology
Q:
Holistic ways of seeing include all of the following except:
a. physical seeing with eyes
b. seeing the past
c. seeing with the mind
d. seeing the unseen or spirits
e. seeing through a medium or traditional healer
Q:
Linguistic issues in multicultural education discussed in the text include all of the following except ____.
a. the extent of cultural and linguistic diversity in American schools
b. the relationship between culturally and linguistically diverse students and self-esteem
c. discrepancies in educational preparedness
d. English as a second language
e. none of these
Q:
Culturally and linguistically diverse students face difficulties including ____.
a. cognitive aspects of learning with linguistic difficulties of learning in English;
b. insufficient academic preparation
c. at higher grade levels, English proficiency is ever more essential
d. different countries emphasize different content and curricular sequences
e. all of these
Q:
An individuals belief in her or his ability to organize and execute courses of action required to successfully accomplish a specific task in a particular context is known as:
a. self-efficacy
b. self-esteem
c. self-confidence
d. self-effacing
e. self-control
Q:
Culture shock refers to:
a. major changes originating within ones home culture
b. a mental state experienced by an individual when transitioning between a familiar culture to an unfamiliar culture
c. major changes originating outside ones home culture
d. the perception that ones home culture is overwhelmed by external cultural forces
Q:
At what stage of culture shock does a person begin to recognize the reality of the new setting?
a. adaptation
b. exhilaration
c. disenchantment
d. adjustment
e. effective functioning
Q:
The process of learning to live in a new culture is referred to as:
a. immersion
b. acculturation
c. emulation
d. integration
e. inclusion
Q:
A conviction that ones own culture is superior to all other cultures is known as:
a. ethnocentrism
b. egoism
c. endoculturalism
d. multiculturalism
e. pleurisy
Q:
What is the term used to describe a cognitive structure containing the perceivers knowledge, beliefs, and expectancies about some human social groups?
a. bigotry
b. stereotyping
c. schematization
d. prejudice
e. embedding
Q:
Why are stereotypes pervasive?
a. human nature is evil
b. natural selection
c. the world is simply too complex and dynamic to comprehend in detail
d. lack of comingled cultures
Q:
The general intercultural negotiation skills recommended include all of the following except ____.
a. avoid and resist ambiguity
b. be prepared
c. develop sensitivity to the use of time
d. listen carefully
e. locate areas of agreement
Q:
In the U.S., multicultural education includes all of the following concepts except ____.
a. teaching and learning
b. based on democratic principles
c. affirms cultural homogeneity
d. interdependent society
Q:
Explain the purpose of conducting a health interview. List some of the questions that should be asked of patients from diverse cultural backgrounds.
Q:
Discuss the notion of death and dying. How do health belief systems affect the approach health care providers should take to discussing these issues with patients and their families.
Q:
The shared understanding of the meaning of communication and the behaviors appropriate for specific situations reflect what basic assumption?
a. communication is culturally determined
b. communication is rule governed
c. communication has a consequence
d. communication is unavoidable
e. communication is dynamic
Q:
Assertiveness is considered an asset in all of the following cultures except:
a. The Philippines
b. Israel
c. Germany
d. U.S.
e. none of these
Q:
Power distance relationships can be:
a. anarchical or hierarchical
b. egalitarian or totalitarian
c. egalitarian or hierarchical
d. anarchical or egalitarian
Q:
International business has been significantly impacted by ____ ?
a. the increasing importance of national borders
b. increased economic interdependence
c. increased role of economic dominance
d. decreasing number of companies with workers abroad
Q:
Domestically, all of the following statements about businesses in the U.S. are false except ____.
a. increases in minority co-cultures have impacted both workplace and marketplace
b. minority owned businesses grew by about 45% between 2002-2007
c. more than 2.3 million businesses in the U.S. owned by Hispanics
d. most business transactions involve a culturally homogeneous population