Q&A Hero

Q: Which of the following leadership styles is not high in person orientation? a. Country club b. Initiating structure c. Consideration d. Theory Y

Q: Which of the following leadership types is not high in task orientation? a. Impoverished b. Initiating structure c. Theory X d. Team

Q: Examples of ______ include setting goals, making decisions, and rewarding and punishing subordinates. a. task orientation b. consideration c. person orientation d. attention

Q: The Job Choice Exercise measures needs for: a. socialization and acceptance b. power, affiliation, and acceptance c. leadership d. power, affiliation, and achievement

Q: The Thematic Apperception test measures needs for: a. socialization and acceptance b. power, affiliation, and acceptance c. leadership d. power, affiliation, and achievement

Q: A commonly used instrument to measure a person's need for power and affiliation is the: a. Rorschach b. Thematic Apperception Test c. Employee Personality Inventory d. Wonderlic Personnel Inventory

Q: Research by McClelland and Burnham (1976) and McClelland and Boyatzis (1982) has demonstrated that high performance managers have a "leadership motive pattern." This pattern is characterized by a high need for ____ and a low need for ______. a. power / affiliation b. affiliation / power c. achievement / power d. power / achievement

Q: People scoring _____ in self-monitoring should be effective leaders. a. very low b. low c. moderately d. high

Q: An interesting extension of the trait theory of leader performance suggests that certain traits are necessary requirements for leadership excellence but do not guarantee it. Instead, leadership excellence is a function of: a. specific behaviors performed as a leader b. how well people follow your leadership c. the right person being in the right place d. appropriate modeling behavior training

Q: Meta-analyses indicate that several traits differentiate excellent leaders from poor leaders. Intelligence is one of the traits and _______ is another. a. cooperation b. extraversion c. calmness d. masculinity

Q: Julie was a leader throughout junior high and high school. She is bright and is well-adjusted. How good of a manager would we predict she would be? a. Good b. Poor c. Average d. We couldn't make a prediction

Q: According to one study, the best way to hire a CEO is look for: a. masculinity b. personality c. leadership early in the applicant's career d. all of these are the best ways

Q: According to your text, _____ emerge as leaders most often. a. males b. both most often emerge c. high self-monitors d. neither most often emerges

Q: Research has identified certain traits that differentiate leaders from non-leaders (leader emergence). Which of the following traits is NOT one of these differentiating traits? a. Self-monitoring b. Conscientiousness c. Agreeableness d. Openness

Q: What factors determine readability?

Q: What are the four commonly used readability indexes?

Q: What are the six listening styles?

Q: What are the six common reactions to communication overload?

Q: What are the four communication zones?

Q: What are the three types of grapevine employees?

Q: What are the four grapevine patterns?

Q: Which of the following is NOT important for readability? a. Number of syllables per word b. Sentence length c. Both are important d. Neither are important

Q: Which of the following does not affect the way in which a received message is interpreted? a. Emotional state b. Cognitive ability c. Bias d. All three affect the interpretation

Q: If students don't understand the vocabulary that a professor is using, the culprit may be: a. emotion b. cognitive ability c. noise d. bias

Q: Which of the following tips is probably not conducive to effective listening? a. Judging what the speaker is saying b. Making eye contact with the speaker c. Removing distractions d. Letting the other person finish speaking

Q: Which of the following is a good listening habit? a. Reacts to emotional words b. Tunes out dry subjects c. Is distracted easily d. Listens for central themes

Q: If you made an oral presentation to your class on listening styles, who would most likelyremember how understanding each of the six styles can increase communicator effectiveness? a. Leisure listeners b. Inclusive listeners c. Stylistic listeners d. Technical listeners

Q: If you made an oral presentation to your class on styles of listening, who would most likelyremember the number of listening styles? a. Leisure listeners b. Inclusive listeners c. Stylistic listeners d. Technical listeners

Q: ____ listeners attend to information that is consistent with their way of thinking. a. Technical b. Stylistic c. Nonconforming d. Empathic

Q: Ms. Smith often misses the main point of a communication because she is interested in only the facts and main detail. She is a(an) _____ listener. a. nonconforming b. empathic c. technical d. stylistic

Q: ______ listeners listen for the main ideas in communication whereas ______ listeners listen to the way communication is spoken. a. Inclusive / stylistic b. Leisure / stylistic c. Empathic / technical d. Nonconforming / stylistic

Q: Research indicates that we retain 25% of information presented in meetings 48 hours after themeeting. The inability to retain this information is influenced by: a. memory loss b. how well we listen to the information c. our listening style d. all of these are influences

Q: Almost half of the time that managers spend communicating with others is devoted to: a. writing b. reading c. listening d. writing and reading

Q: Which of the following is NOT a method for handling communication overload? a. Use of a gatekeeper b. Omission c. Use of multiple channels d. Assimilation

Q: An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload? a. Omission b. queuing c. Escape d. use of a gatekeeper

Q: When communication overload gets too extreme an employee might begin to miss a lot of work or even resign. This method of handling communication overload is known as: a. omission b. queuing c. escape d. redundancy

Q: Dealing with communication overload by prioritizing which information should be dealt withfirst refers to: a. omission b. escape c. queuing d. omnibus processing

Q: ______ is a conscious decision not to process certain information whereas ____ is an attempt to deal with every message received. a. Error / omission b. Omission / error c. Redundancy / omission d. Omission / redundancy

Q: A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling overload is: a. omission b. error strategy c. queuing d. escape

Q: Information that is _____ has been modified to fit an individual's existing beliefs and knowledge. a. leveled b. assimilated c. omitted d. sharpened

Q: Information that is ____ has unimportant details removed. a. leveled b. sharpened c. assimilated d. omitted

Q: Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy. a. closed desk arrangements b. a uniform plan c. cubicles d. open desk arrangements

Q: Ms. Brown has all of her awards and certificate she has earned on her wall. She is using _____ to communicate her personality. a. paralanguage b. artifacts c. body language d. space

Q: The tone, tempo, and volume in which one speaks is a nonverbal cue known as: a. artifacts b. paralanguage c. body language d. proximity

Q: Husbands and wives usually use the _____ spatial distance zone whereas people transacting business will use the _____ zone. a. public / personal b. intimacy / social c. intimacy / public d. personal / social

Q: People using the _____ zone are approximately 18 inches away from a person. a. intimacy b. public distance c. personal distance d. social distance

Q: Eye contact and touching are nonverbal cues known as: a. paralanguage b. artifacts c. proximity d. body language

Q: Which of the following is NOT an example of nonverbal communication: a. body language b. the way in which a persons uses space c. how a person uses time d. all three are example of nonverbal communication

Q: Which of the following is NOT a nonverbal cue category? a. Artifacts b. Use of space c. Use of time d. Noise

Q: Mrs. Jones raises her voice when saying certain words. She is using _______ to communicate. a. noise b. artifacts c. nonverbal cues d. paralanguage

Q: _____ is the interference that affects proper reception of a message. a. Noise b. Nonverbal cues c. Paralanguage d. Error

Q: What the receiver actually hears refers to ____ of the message; how this information is interpreted refers to ____ of the message. a. reception/encoding b. reception/decoding c. transmission/decoding d. encoding/decoding

Q: A breakdown at any point in the interpersonal communication process can affect the accuracy of information being communicated. What is the sequence for communicating a message from the sender to the receiver? a. Decode, transmit, encode, receive b. Transmit, encode, decode, receive c. Encode, transmit, receive, decode d. Encode, transmit, decode, receive

Q: ______ communication is the exchange of a message across a communication channel from one person to another. a. Downward b. Interpersonal c. Intrapersonal d. Horizontal

Q: Poorly substantiated information is known as: a. rumor b. gossip c. noise d. probability

Q: If 97% of managers hear information through the grapevine and then pass the information on, they are most accurately referred to as: a. isolates b. dead enders c. liaisons d. rumorists

Q: _____ are employees who receive less than half of the information through a grapevine, whereas _____ hear most of the grapevine information but don't pass it on. a. Dead"‘enders / isolates b. Isolates / dead"‘enders c. Isolates / liaisons d. Liaisons / dead"‘enders

Q: ______ are employees who receive most of the information through a grapevine and, in turn, pass it on to others. a. Liaisons b. Isolates c. Deadenders d. Gossipers

Q: In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees. a. probability / cluster b. cluster / probability c. single strand / cluster d. gossip / cluster

Q: ____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information. a. Single strand pattern b. Gossip c. Rumor d. Probability

Q: When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern? a. Cluster grapevine b. Single strand c. Probability d. Gossip

Q: Raul's desk is located in a cubicle next to 30 other cubicles. Raul's company uses a ______ to design its office. a. freestanding b. uniform plan c. free-form work station plan d. portable office approach

Q: Martha's desk in located in a large area that is completely open. Her company uses a _______ to design its office. a. freestanding b. uniform plan c. free-form work station plan d. portable office approach

Q: Which of the following is NOT an advantage of email? a. Increased documentation b. Timely exchange of information c. Increased productivity d. Increased use of nonverbal cues

Q: Internal, organization-wide electronic communication networks are called: a. email b. the Internet c. an intranet d. voice mail systems

Q: Babies, birthdays, and ballgame scores are commonly communicated through: a. policy manuals b. the Internet c. memos d. newsletters

Q: Which of the following methods of downward communication is often lengthy and difficult to understand? a. Memos b. Telephone calls c. Policy manuals d. Email

Q: A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication. a. policy manual / downward b. employee handbook / downward c. policy manual / upward d. employee handbook / upward

Q: _______ communication flows directly from a supervisor to employee. a. Upward b. Horizontal c. Downward d. Serial

Q: Which of the following is NOT a method to facilitate upward communication? a. Complaint box b. Bulletin board c. Ombudsperson d. Attitude survey

Q: ______ is an easily employed method which allows employees to communicate their opinions, complaints, suggestions, etc., to management at virtually any time. a. An attitude survey b. A suggestion box c. A memo d. A liaison

Q: A communication method that facilitates upward communication by asking employees to rate their opinions on such things as pay or working conditions is known as the ______. a. complaint box b. union steward c. ombudsperson d. attitude survey

Q: Which of the following statements probably refers to a problem associated with an "open door" policy rather than serial communication? a. Potential for excessive communication b. Message content is often modified c. Bad news is seldom relayed d. The physical distance reduced accuracy

Q: A top executive never receives negative information from her staff. This is known as _______ and is a disadvantage of _____ communication. a. proximity effect / downward b. MUM effect / horizontal c. MUM effect / serial d. proximity / serial

Q: ______ communication reduces the number of people who can talk to the top executive. a. Downward b. Serial c. Horizontal d. Upward

Q: Communication that flows directly from one employee to her supervisor is: a. upward communication b. downward communication c. serial communication d. horizontal communication

Q: What are some strategies for increasing attendance?

Q: What are five scales used to measure job satisfaction?

Q: What are three ways to increase growth and challenge in a job?

Q: What causes employees to be satisfied with their jobs?