Q&A Hero

Q: A conflict resolution strategy that involves a neutral third party who helps both sides reach a mutually agreeable solution is known as: a. arbitration b. mediation c. compromising d. cooperative problem solving

Q: In negotiation, a BATNA will affect a person's: a. least acceptable result b. maximum supportable position c. negotiation style d. attempts at individual dominance

Q: Although it can take a lot of time and effort, the best style for handling conflict is: a. collaborative b. compromising c. forcing d. interpersonal

Q: A _____ conflict style handles conflict in a win-lose fashion whereas a _____ style adopts give and take tactics. a. collaborative / forcing b. forcing / collaborative c. collaborative / compromising d. forcing / compromising

Q: People who use a(n) _______ conflict managing style, handle conflict in a win-lose manner and do what it takes to win with no regard for other people. a. forcing b. accommodating c. avoiding d. collaborative

Q: A person who manages conflict by ignoring it is using a(n) _____ style whereas someone who always gives in to others and risks hurting himself uses a(n) ____ style for handling conflict. a. accommodating / avoiding b. avoiding / collaborative c. avoiding / accommodating d. avoiding / compromising

Q: A person who ignores conflict and hopes it will go away is using a(n) _______ style. a. forcing b. accommodating c. avoiding d. collaborative

Q: Some people have a high need for attention. The _____ yells a lot for attention and the _____ gets attention by poking fun at others. a. tank / sniper b. grenade / friendly sniper c. grenade / think-they-know-it-all d. tank / think-they-know-it-all

Q: A difficult worker obsessed with completing a task quickly is classified as a _____, whereas one who dominates conversations and does not listen to other's ideas is a _____. a. tank / know-it-all b. know-it-all / tank c. tank / sniper d. sniper / know it all

Q: Your text lists several sources of conflict. Which one is NOT listed as a source of conflict? a. Competition for resources b. Power c. Jurisdictional ambiguity d. Personality

Q: The barriers to interpersonal communication that can cause conflict are: a. physical/cultural/psychological b. status/psychological/cultural c. gender/status/cultural d. jurisdictional/resource/physical

Q: Which source of conflict results when geographical boundaries or lines of authority are unclear? a. Competition of resources b. Task interdependence c. Jurisdictional ambiguity d. Communication barriers

Q: Individuals from one part of the organization often rely on individuals from other departments in the company in order to meet common goals. Conflicts which arise between various groups is probably caused by: a. competition for resources b. task interdependence c. jurisdictional ambiguity d. communication barriers

Q: Many teams are formed to solve problems but are not given sufficient authority to conduct theirbusiness. This is a problem involving: a. the norming stage b. lack of empowerment c. the definition of a team d. lack of skill

Q: During the _____ stage of team development, team members often become frustrated with their roles. a. storming b. norming c. forming d. performing

Q: ______ teams consist of representatives from various departments within an organization. a. Self-directed work b. Customer-service c. Parallel d. Homogeneous

Q: Which of the following characteristics suggests that a collection of five employees is a teamrather than a "group" or a "committee?" a. Independence b. 2 of the 5 members have 80% of the power c. The members use casual language d. Use of forcing to manage conflict

Q: Which of the following is NOT a factor that determines whether a collection of employees is a team rather than a "group" or a "committee?" a. Interdependence b. Equal power among members c. Increased social distance d. Use of collaboration to manage conflict

Q: Which of the following is true about brainstorming? a. Interacting groups are best at creating ideas b. Nominal groups are best at creating idea c. Interacting and nominal groups are equally creative d. Groups will be less creative than a single individual due to social loafing

Q: A manager wants to increase the quality of his employee's decisions. He should have: a. some of them work in groups b. them work individually c. them work in groups d. none of these three answers will matter

Q: Assigning a task to a group instead of an individual is best under what circumstances? a. When the task involves taking chances b. When the task quality is most important c. Under neither circumstance d. Under both circumstances

Q: Which of the following should a leader NOT do to reduce groupthink? a. Promote open discussion b. Elicit outside information c. Appoint someone as a devil's advocate d. Apply pressure on members to conform

Q: When a group becomes too cohesive and insulated from outside help, _____ is likely to occur: a. social loafing b. social facilitation c. groupthink d. group conflict

Q: Not having the group leader state his/her own position in the decision making process, and having the group leader promote open discussion and encourage group members to speak are ways to reduce the effects of: a. social loafing b. social inhibition c. evaluation apprehension d. groupthink

Q: A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is: a. individual dominance b. social loafing c. groupthink d. the devil's advocate approach

Q: Which of the following is true about the effect of individual dominance in a group. a. Group performance will almost always decrease due to individual dominance b. Group performance will increase if the dominating person is competent c. A dominating person really has relatively little effect on the group's performance d. Group performance will increase only if the leader is high in compassion

Q: Lilly is working on a group project with three other students. The project is going great so Lilly decides to reduce her effort. The theory that best explains her social loafing is: a. free-rider b. individual dominance c. distraction d. sucker-effect

Q: Mary notices that none of the other members of her group are working hard so she decides to lower her effort. Her behavior support the _____ theory of social loafing. a. free-rider b. individual dominance c. distraction d. sucker-effect

Q: A member of a small task force has decreased the amount of his individual effort on the group's task. He is exhibiting: a. social apprehension b. social facilitation c. social loafing d. individual dominance

Q: Bill is an excellent typist, Fred is average, and John is just learning to type. If an audience started to watch them type, we would expect ____ to do better and ____ to do worse. a. Bill / John b. John / Fred c. Fred / Bill d. Fred / John

Q: Anita is typing and starts to make mistakes when she notices that the person sitting next to her is typing much faster and making fewer mistakes. Anita's increase in mistakes is probably due to: a. comparison b. evaluation apprehension c. mere presence d. none of the three are viable explanations

Q: According to French and Raven, what are the major types of power?

Q: According to path-goal theory, what are the four leadership styles?

Q: According to IMPACT theory, what are the four strategies for becoming an effective leader?

Q: According to IMPACT theory, what are the six leadership styles and their corresponding climates?

Q: According to Fiedler, what factors determine the favorability of a situation?

Q: According to Hogan, what are the three reasons leaders are not successful?

Q: What are the four characteristics related to leader emergence?

Q: According to Project GLOBE, cultures can differ on _____, the extent to which individuals express pride in their organizations and families. a. in-group collectivism b. humane orientation c. social collectivism d. power distance

Q: In _______, leaders reflect on their own ethics, core beliefs, and values. a. IMPACT theory b. ethics-based leadership c. authentic leadership d. situational leadership

Q: Sam Walton's strong emphasis on customer service at Walmart demonstrates the importance of ____ in being a great leader. a. vision b. differentiation c. values d. flaws

Q: Visionary charismatic managers are often known as ____ leaders. a. consultative b. expert c. transactional d. transformational

Q: _____ leadership focuses on task-oriented behaviors whereas _____ leadership focuses on long-term goals. a. Transformational / transactional b. Transactional / LMX c. LMX / transformational d. Transactional / transformational

Q: According to French and Raven, power for leaders may lie in the positive feelings that others hold for them. Which of the following is the term used for this type of power? a. Expert b. Referent c. Legitimate d. Reward

Q: Managers whose power comes from their knowledge have ____ power whereas leaders who obtain power because of their position have ______ power. a. expert/coercive b. referent/legitimate c. legitimate/expert d. expert/legitimate

Q: French and Raven (1959) propose five types of power that a leader can use. Which of the following types of power is inherent in the position a person holds? a. Expert b. Referent c. Reward d. Legitimate

Q: The Vroom-Yetton Model of Leadership focuses on_______. a. leader behavior b. leader characteristics c. leader decision making d. leader performance

Q: ______ Theory states that leaders develop different roles and act differently with different subordinates . a. Leader-Member Exchange b. Path/Goal c. IMPACT d. Fiedler's Contingency

Q: A team of staff who are knowledgeable about a task but are not sure they want to do the task should be led by a ______ approach. a. directing b. coaching c. supporting d. delegating

Q: A new manager is assigned staff who are unsure about a task but are willing to do it. She should use a ______ approach. a. supporting b. delegating c. directing d. coaching

Q: According to Situational Leadership Theory, the most effective leader behavior to use on staff who are unable and unwilling to do a job is: a. directing b. delegating c. supporting d. coaching

Q: Under Situational Leadership Theory, a leader uses one of these four behavioral styles: a. coercing/delegating/supporting/coaching b. delegating/directing/supporting/coaching c. directing/rewarding/affiliation/coaching d. delegating/directing/supporting/structuring

Q: A leader who shows concern for employees has a ______ style of leadership, whereas one who lets employees participate in decision making uses a _____ style. a. instrumental/supportive b. affiliation/supportive c. achievement oriented d. supportive/participative

Q: A leader who uses an achievement-oriented style: a. shares information with employees b. shows concern for employees c. sets goals and rewards performance d. controls rewards and punishment

Q: According to Path-Goal Theory, a manager who sets challenging goals and rewards increases in performance has a(n) _____ style of leadership. a. instrumental b. supportive c. participative d. achievement-oriented

Q: Which of the four behavioral leadership styles proposed by House calls for planning, organizing, and controlling the activities of employees? a. Instrumental b. Supportive c. Participative d. Achievement-oriented

Q: According to House's path goal theory, a leader can adopt one of ____ behavioral leadership styles to handle each situation. a. two b. four c. six d. eight

Q: Based on the Path Goal theory, House (1971) believes that a leader's behavior will be accepted by subordinates only to the extent to which the behavior: a. is forced upon the followers b. will increase overall productivity c. helps subordinates achieve their goals d. none of these are important factors

Q: A manager orders her staff to do a task. She is leading through _____ style which is effective in climates of _______. a. coercive/instability b. tactical/disorganization c. position/instability d. magnetic/despair

Q: Under IMPACT Theory, a leader can become effective by: a. changing her style to meet the situation b. finding a climate consistent with her style c. using strategy and affiliation d. both a and b

Q: A leader with a _______ style leads through the use of strategy and is most effective in a situation of disorganization. a. tactical b. coercive c. magnetic d. affiliation

Q: Leaders with ____ styles lead through energy whereas a leader with affiliation style leadsthrough _____. a. tactical / strategy b. position/power c. magnetic / liking d. strategy/coercion

Q: According to the IMPACT theory of leadership, which of the following behavioral styles works best in a situation of despair? a. Informational b. Magnetic c. Affiliation d. Position

Q: A leader with a ____ style of leadership would function best in a climate of ignorance. a. information b. magnetic c. position d. affiliation

Q: According to _______, leaders are one of six behavioral types and each type is only effective in a particular situation. a. IMPACT theory b. Fiedler's contingency model c. path goal theory d. McGregor's theory X and theory Y

Q: According to your text, _______ is probably the only training program in the country concentrating on changing the situation rather than the leader. a. Lead Now! b. Leader Match c. contingency training d. Lead or Follow!

Q: What is the name of Fiedler's training program? a. Fiedler's training program b. Contingency training c. Leader Match d. Lead or follow

Q: High LPC leaders perform best when the situational favorability is: a. low b. high c. moderate d. ambiguous

Q: A factor that is related to Fiedler's Contingency Model is the favorableness of a situation. According to this theory, the favorableness of a situation is determined by three variables. Which of the following is NOT one of these three variables? a. Task structure b. Leader position power c. Size of the organization d. Leader-member relations

Q: Which of the following theories uses the Least-Preferred Coworker scale to help a person understand their leadership style? a. IPMACT theory b. Fiedler's contingency model c. Path goal theory d. McGregor's theory X and theory Y

Q: _______ are leaders who overcome their insecurity by overconfidence. a. Narcissists b. Paranoid/passive-aggressive c. Obsessive-compulsive d. High likability floater

Q: ______ leaders are insecure and seldom rock the boat or cause trouble. a. Narcissistic b. High likability floater c. Obsessive-compulsive d. Paranoid/passive-aggressive

Q: Hogan (1989) has identified three personality types that a poor leader might adopt. Which of the following is NOT one of the three personality types adopted by poor leaders? a. Narcissists b. Paranoid/passive-aggressive c. Obsessive-compulsive d. High likability floater

Q: Insecure leaders who are outwardly charming but resent successful people are known as _____ whereas leaders who overcome their insecurity by being overconfident are known as _____. a. narcissists / high likability floaters b. narcissists/paranoids"‘passive aggressive c. high likability floaters/narcissists d. paranoids-passive aggressive / narcissists

Q: According to Hogan (1989) poor leaders are unable to learn from experience and are unable to think strategically. Which characteristic is this a description for? a. Cognitive deficiencies b. Personality c. Lack of training d. None of these is the right description

Q: Hogan (1989) has identified characteristics associated with poor leadership. According to your text, which of the following characteristics is NOT associated with poor leadership? a. Cognitive deficiencies b. Personality c. Lack of training d. All three of these are associated

Q: Leaders who are high in both task and person orientations will have: a. high performance b. low turnover c. a low grievance rate d. all of three of these results

Q: Leaders who are high in task orientation and low in person orientation will have: a. low performance b. low turnover c. a high grievance rate d. a low grievance rate

Q: Leaders who are high in person orientation and low in task orientation will have: a. high performance b. low turnover c. high turnover d. a high grievance rate

Q: Which of the following leadership styles is high in both person and task orientation? a. Team b. Country club c. Theory X d. Impoverished