Q&A Hero

Q: Research indicates that we retain 25% of information presented in meetings 48 hours after themeeting. The inability to retain this information is influenced by: a. memory loss b. how well we listen to the information c. our listening style d. all of these are influences

Q: Almost half of the time that managers spend communicating with others is devoted to: a. writing b. reading c. listening d. writing and reading

Q: Which of the following is NOT a method for handling communication overload? a. Use of a gatekeeper b. Omission c. Use of multiple channels d. Assimilation

Q: An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload? a. Omission b. queuing c. Escape d. use of a gatekeeper

Q: When communication overload gets too extreme an employee might begin to miss a lot of work or even resign. This method of handling communication overload is known as: a. omission b. queuing c. escape d. redundancy

Q: Dealing with communication overload by prioritizing which information should be dealt withfirst refers to: a. omission b. escape c. queuing d. omnibus processing

Q: ______ is a conscious decision not to process certain information whereas ____ is an attempt to deal with every message received. a. Error / omission b. Omission / error c. Redundancy / omission d. Omission / redundancy

Q: A manager is experiencing communication overload to the point that she is throwing away memos without reading them. This approach to handling overload is: a. omission b. error strategy c. queuing d. escape

Q: Information that is _____ has been modified to fit an individual's existing beliefs and knowledge. a. leveled b. assimilated c. omitted d. sharpened

Q: Information that is ____ has unimportant details removed. a. leveled b. sharpened c. assimilated d. omitted

Q: Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy. a. closed desk arrangements b. a uniform plan c. cubicles d. open desk arrangements

Q: Ms. Brown has all of her awards and certificate she has earned on her wall. She is using _____ to communicate her personality. a. paralanguage b. artifacts c. body language d. space

Q: The tone, tempo, and volume in which one speaks is a nonverbal cue known as: a. artifacts b. paralanguage c. body language d. proximity

Q: Husbands and wives usually use the _____ spatial distance zone whereas people transacting business will use the _____ zone. a. public / personal b. intimacy / social c. intimacy / public d. personal / social

Q: People using the _____ zone are approximately 18 inches away from a person. a. intimacy b. public distance c. personal distance d. social distance

Q: Eye contact and touching are nonverbal cues known as: a. paralanguage b. artifacts c. proximity d. body language

Q: Which of the following is NOT an example of nonverbal communication: a. body language b. the way in which a persons uses space c. how a person uses time d. all three are example of nonverbal communication

Q: Which of the following is NOT a nonverbal cue category? a. Artifacts b. Use of space c. Use of time d. Noise

Q: Mrs. Jones raises her voice when saying certain words. She is using _______ to communicate. a. noise b. artifacts c. nonverbal cues d. paralanguage

Q: _____ is the interference that affects proper reception of a message. a. Noise b. Nonverbal cues c. Paralanguage d. Error

Q: What the receiver actually hears refers to ____ of the message; how this information is interpreted refers to ____ of the message. a. reception/encoding b. reception/decoding c. transmission/decoding d. encoding/decoding

Q: A breakdown at any point in the interpersonal communication process can affect the accuracy of information being communicated. What is the sequence for communicating a message from the sender to the receiver? a. Decode, transmit, encode, receive b. Transmit, encode, decode, receive c. Encode, transmit, receive, decode d. Encode, transmit, decode, receive

Q: ______ communication is the exchange of a message across a communication channel from one person to another. a. Downward b. Interpersonal c. Intrapersonal d. Horizontal

Q: Poorly substantiated information is known as: a. rumor b. gossip c. noise d. probability

Q: If 97% of managers hear information through the grapevine and then pass the information on, they are most accurately referred to as: a. isolates b. dead enders c. liaisons d. rumorists

Q: _____ are employees who receive less than half of the information through a grapevine, whereas _____ hear most of the grapevine information but don't pass it on. a. Dead"‘enders / isolates b. Isolates / dead"‘enders c. Isolates / liaisons d. Liaisons / dead"‘enders

Q: ______ are employees who receive most of the information through a grapevine and, in turn, pass it on to others. a. Liaisons b. Isolates c. Deadenders d. Gossipers

Q: In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees. a. probability / cluster b. cluster / probability c. single strand / cluster d. gossip / cluster

Q: ____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information. a. Single strand pattern b. Gossip c. Rumor d. Probability

Q: When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern? a. Cluster grapevine b. Single strand c. Probability d. Gossip

Q: Raul's desk is located in a cubicle next to 30 other cubicles. Raul's company uses a ______ to design its office. a. freestanding b. uniform plan c. free-form work station plan d. portable office approach

Q: Martha's desk in located in a large area that is completely open. Her company uses a _______ to design its office. a. freestanding b. uniform plan c. free-form work station plan d. portable office approach

Q: Which of the following is NOT an advantage of email? a. Increased documentation b. Timely exchange of information c. Increased productivity d. Increased use of nonverbal cues

Q: Internal, organization-wide electronic communication networks are called: a. email b. the Internet c. an intranet d. voice mail systems

Q: Babies, birthdays, and ballgame scores are commonly communicated through: a. policy manuals b. the Internet c. memos d. newsletters

Q: Which of the following methods of downward communication is often lengthy and difficult to understand? a. Memos b. Telephone calls c. Policy manuals d. Email

Q: A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication. a. policy manual / downward b. employee handbook / downward c. policy manual / upward d. employee handbook / upward

Q: _______ communication flows directly from a supervisor to employee. a. Upward b. Horizontal c. Downward d. Serial

Q: Which of the following is NOT a method to facilitate upward communication? a. Complaint box b. Bulletin board c. Ombudsperson d. Attitude survey

Q: ______ is an easily employed method which allows employees to communicate their opinions, complaints, suggestions, etc., to management at virtually any time. a. An attitude survey b. A suggestion box c. A memo d. A liaison

Q: A communication method that facilitates upward communication by asking employees to rate their opinions on such things as pay or working conditions is known as the ______. a. complaint box b. union steward c. ombudsperson d. attitude survey

Q: Which of the following statements probably refers to a problem associated with an "open door" policy rather than serial communication? a. Potential for excessive communication b. Message content is often modified c. Bad news is seldom relayed d. The physical distance reduced accuracy

Q: A top executive never receives negative information from her staff. This is known as _______ and is a disadvantage of _____ communication. a. proximity effect / downward b. MUM effect / horizontal c. MUM effect / serial d. proximity / serial

Q: ______ communication reduces the number of people who can talk to the top executive. a. Downward b. Serial c. Horizontal d. Upward

Q: Communication that flows directly from one employee to her supervisor is: a. upward communication b. downward communication c. serial communication d. horizontal communication

Q: What are some strategies for increasing attendance?

Q: What are five scales used to measure job satisfaction?

Q: What are three ways to increase growth and challenge in a job?

Q: What causes employees to be satisfied with their jobs?

Q: What are the four factors that make up a person's core evaluation

Q: What works behaviors is job satisfaction correlated with?

Q: Andrea conducted interviews of employees who quit their jobs with her company. She found that the biggest reason employees were leaving is that they couldn"t handle the stress associated with conflicts with other employees. To reduce future turnover, Andrea should develop: a. a mediation program b. a realistic job preview c. a test of person-organization fit d. more opportunities for advancement

Q: Realistic job previews might reduce turnover that is caused by: a. unavoidable reasons b. unmet expectations c. escape d. unmet needs

Q: Considering a good person-organization fit might reduce turnover that is caused by: a. unavoidable reasons b. unmet expectations c. escape d. unmet needs

Q: The cost to replace an employee who leaves is approximately: a. $1,000 b. three months of pay c. 1.5 times their annual salary d. $150 in recruitment costs

Q: Approximately ____ of employees change jobs each month. a. 9% b. 2% c. 20% d. 17%

Q: You would like to hire employees who will not miss work. Your best bet would be to hire applicants who score high on the personality dimension of: a. conscientiousness b. extroversion c. agreeableness d. neuroticism

Q: Which of the following is true about employee absenteeism? a. Most employees miss about the same number of days of work b. There is really no effective way to reduce absenteeism c. A relatively small number of employees are responsible for most of the unavoidable absenteeism d. All three are true

Q: According to two meta-analyses, if an organization developed a worksite fitness program, it could expect _____ in employee absenteeism. a. a small increase b. a large decrease c. a small decrease d. no change

Q: According to the 2014 SHRM Benefits Survey, the most common type of wellness program offered by employers is: a. on-site vaccinations b. on-site medical care c. smoking cessation programs d. on-site fitness centers

Q: According to the CCH Survey of Absenteeism Control Policies, ______ is the most commonly used policy but _____ is the policy rated by HR managers as being most effective. a. bonus program / recognition b. disciplinary action / recognition c. recognition / paid leave bank d. disciplinary action / paid leave bank

Q: To help employees cope with stress and personal problems, ______ employers provide employee assistance programs (EAPs). a. very few (5%) b. some (36%) c. most (74%) d. almost all (92%)

Q: ____ of employees think their attendance record is better than their coworkers. a. 25% b. 90% c. 50% d. 10%

Q: Tavris Manufacturing gives its employees 10 vacation days, 3 personal days, and 11 holidays, and 5 paid sick days per year. Edmunds Industries gives its employees 29 days of paid time off for any reason in which the employee chooses to use them. Edmunds Industries is using a ______ program. a. wellness b. flextime c. well pay d. PTO

Q: You have been asked to develop a program to reduce absenteeism in your organization. According to a meta-analyses, ______ would be the most effective method and _____ the least effective. a. games / wellness programs b. well pay / games c. wellness programs / discipline d. discipline / well pay

Q: According to meta-analyses, which of the following is the most effective way to reduce absenteeism? a. Games b. Wellness programs c. Well pay d. Discipline

Q: Which of the following is the biggest reason that employees miss work? a. Illness b. Stress c. Personal needs d. Family issues

Q: Approximately what percent of employee absenteeism is due to illness? a. Almost none (5%) b. Some (34%) c. Most (67%) d. Almost all (96%)

Q: According to a meta-analysis by Griffeth and his colleagues (2000), absenteeism and turnover are: a. moderately correlated (r = .21) b. highly correlated (r = .76) c. not really related (r = .03) d. almost perfectly correlated (r = .95)

Q: Which of the following is true regarding international comparisons of employee absenteeism? a. Absenteeism rates are almost identical for all countries b. The Unites States has one of the highest absenteeism rates in the world c. Sweden has the lowest absenteeism rate of any country d. There are large differences in absenteeism rates across countries

Q: Approximately how many days of work does the average American miss each year? a. None b. 4 days c. 10 days d. 15 days

Q: Which job satisfaction scale asks employees to rate the importance of a facet as well as their level of satisfaction with the facet? a. Nagy Job Satisfaction Scale b. Job Descriptive Index c. Job in General Scale d. Minnesota Satisfaction Questionnaire

Q: An organization interested in measuring the overall satisfaction level of its employees rather than the employees' satisfaction with several job facets would probably use the _____ to measure satisfaction. a. Nagy Job Satisfaction Scale b. Job Descriptive Index c. Job in General Scale d. Minnesota Satisfaction Questionnaire

Q: Which of the following measures of job satisfaction has the most number of factors? a. Faces Scale b. JDI c. JIG d. MSQ

Q: Which of the following is NOT a measurement for job satisfaction? a. JDI b. MSQ c. JIG d. ERG

Q: Which of the following is most likely to be satisfied with their jobs? a. Men b. Older workers c. African Americans d. Women

Q: If you were to develop a test to determine who would be most satisfied with their jobs, you would probably develop a test that would identify people with a high level of: a. internal locus of control b. Type B personality c. introversion d. social mistrust

Q: Carole's organization brought in a consultant who suggested that her company increase the level of job enrichment for her position. On the basis of research, this change should result in Carole: a. being more satisfied b. being less likely to leave the company c. being less likely to miss work d. being all three of the above

Q: Allowing employees to make decisions about their jobs: a. increases job satisfaction b. reduces turnover c. decreases absenteeism d. Increased decision making does all three

Q: The Job Diagnostic Survey measures: a. job satisfaction b. job enrichment c. equity d. self-esteem