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Psychology
Q:
Conflict _____ are patterned responses, or clusters of behavior, that people use in conflict.
a. beliefs
b. styles
c. assumptions
d. values
e. habits
Q:
You are more likely to dominate than oblige when you score high on which of the following?
a. Concern for self
b. Concern for others
c. Concern for relationship
d. Self-actualization
e. Other-orientation
Q:
Rahim identified five conflict styles that individuals use in a variety of conflict situations. The number 3 in the grid above corresponds with which of the following styles? a. Obliging b. Dominating c. Avoidance d. Compromising e. Integration
Q:
Rahim identified five conflict styles that individuals use in a variety of conflict situations. The number 5 in the grid above corresponds with which of the following styles? a. Obliging b. Dominating c. Avoidance d. Compromising e. Integration
Q:
What are some of the motivations for people to engage in cyberbullying? Provide an example for each kind of motivation.
Q:
An individuals conflict style is developed early in life and remains static throughout her/his lifetime.
Q:
Integrating, unlike compromising, involves not a moderate level of concern for goals but a high level of concern for them.
Q:
In marriages, avoidance of conflict relates to higher satisfaction in general.
Q:
If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the persons name so you can use it when you call back is a strategy Hocker and Wilmot call calm persistence.
Q:
You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.
Q:
Because integration addresses the needs of all parties, it is considered the best style for managing all your conflicts.
Q:
According to the text, verbal aggression is violent communication behavior.
Q:
Postponement can be an effective strategy if the emotional elements of a conflict are addressed.
Q:
The avoid/criticize loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.
Q:
List, define, and provide examples of the RICE power currencies in interpersonal relationships.
Q:
Explain the importance of empowerment of low-power people by high-power people.
Q:
What does it mean to say that power is relational? Provide specific examples to support you explanation.
Q:
Hocker and Wilmot identify a power paradox, that is, the more you struggle against someone, the less power you will have over her/him. Make an argument in support of/against the validity of this statement.
Q:
Hocker and Wilmot contend that the person least invested in an intimate relationship has the most power. Do you agree or disagree? Explain using specific examples to support your view. Finally, discuss the impact that imbalanced power could have on an intimate relationship, including the ways in which they manage conflict.
Q:
When people feel low power, they often engage in very high-power moves. Provide some examples of this. What advice would you give to someone in a low-power position?
Q:
When Kens parents died, his sister was named as the executor of their estate. She gave all of the good furniture to her kids and left only one old dresser for Kens kids. Ken was furious with his sister because of this. Even though Ken felt low power in this situation, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issue with their cousins. Kens decision is an example of which of the following moves Lerner suggests that people in low-power positions adopt?
a. Speaking up and presenting a balanced picture of strengths as well as weaknesses
b. Making clear [MPS1] what ones beliefs, values, and priorities are and maintaining congruent behaviors
c. Staying emotionally connected to significant others even when things get intense
d. Stating differences and allowing others to do the same
e. All of the answers are correct.
Q:
In order to ensure that there is a balance of power when dealing with large, impersonal institutions through phone calls, one must avoid:
a. asking them to call back on unresolved issues.
b. identifying individuals on the phone by name.
c. being reluctant in escalating issues.
d. telling the institutions all the steps taken to get a response from them.
e. disobeying rules that seem ridiculous.
Q:
Which of the following is not an example of metacommunication used to balance power?
a. Ok, so we have agreed that we will not bring up the issue of infidelity as we work out this issue.
b. I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas.
c. You sure act like you are the most important person on the face of the planet.
d. When you call in your friends to testify on your behalf, I really feel like I have been ganged up on.
e. If your pals Suzy and Sarah are going to be at the party, Id like to bring one of my other friends, too, just to make sure I have someone to talk with.
Q:
Which of the following is not likely to balance the distribution of power in a conflict in favor of a person feeling low power?
a. Validating or acknowledging the other
b. Announcing intended escalations
c. Asking the higher-power person what he or she needs
d. Expressing optimism
e. Using you statements
Q:
What are some of the consequences of having a constant high level of power?
Q:
I dont remember saying that is an example of power denial.
Q:
Since destructive conflicts are often set off by struggles over perceived power, and given that power is relational, power always is in a state of change.
Q:
Jake is always careful to arrive on time for work. He knows that his boss will deduct his pay for any missed hours. Jakes boss has what kind of power over him?
a. Interpersonal linkage
b. Resource control
c. Expertise
d. Communication skill
e. Responsibility
Q:
Imagine you are looking for a new job. You know that your friend Alicia knows the vice president of a company where you would like to work. Your text would describe Alicias influence on you as which of the following?
a. Interpersonal linkage
b. Resource control
c. Expertise
d. Communication skill
e. Responsibility
Q:
While preparing to teach an online course, Julie regularly seeks the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge about the software and course management system she needs to use. Your book would describe the power currency Tony has in this scenario as which of the following?
a. Interpersonal linkage
b. Resource control
c. Expertise
d. Communication skill
e. Responsibility
Q:
Which of the following is not an example of denying the use of power?
a. Denying that you communicated anything
b. Denying that you remember what was communicated
c. Denying that the other person communicated anything
d. Denying that you meant what you said
e. Denying the situation in which the use of power was communicated
Q:
Latisha appreciates the fact that she has been trained in the art of public speaking because she finds that in many situations she can employ her _____ as a power currency.
a. interpersonal linkages
b. resource control
c. expertise
d. communication skills
e. responsibility
Q:
The fundamental concept in conflict theory is:
a. power.
b. persuasion.
c. compromise.
d. collaboration.
e. relationships.
Q:
Which of the following is the most accurate statement about power currencies?
a. Power currencies are independent of one another.
b. Individuals generally have only one or two currencies to use.
c. Developing a repertoire of currencies can help lead to the sharing and balance of power.
d. Power currencies cannot be exchanged.
e. Exclusive reliance on one power currency is a good idea in most contexts.
Q:
Empowerment is most likely to occur when:
a. communication behaviors are ineffectively combined with excessive use of power.
b. expressions of interpersonal power are sufficient and communication behaviors are effective.
c. communication behaviors are effective but an individual has very low interpersonal power.
d. expressions of interpersonal power are excessive and communication behaviors are effective.
e. None of the answers is correct.
Q:
Which of the following statements is not true of competitive power?
a. Competitive power can be useful.
b. Competition can lead to collaboration.
c. All forms of power are always in a state of change.
d. Competitive power is appropriate when protecting children.
e. People with sufficient power currencies should never use them competitively.
Q:
Most people in Western culture dislike exercising social power.
Q:
What are some ways you can help the other person in a conflict with you save face? What impact might these strategies have on the conflict?
Q:
Why do parties in conflict sometimes get stuck on topic goals? Discuss the challenges you perceive in trying to identify your identity and relational goals during a conflict. (These two questions suggest that identifying relational and identity goals make sense when we read about them. How does it play out in real life?)
Q:
What are the features of conflict goals? Provide an example for each feature.
Q:
According to your text, sometimes it is more appropriate to settle disputes on the basis of rights rather than power or interests.
Q:
Both/and power remains the model of choice for many women in Western culture.
Q:
According to the text, if you are not the boss at work, you do not really have any power.
Q:
Hocker and Wilmot contend that power is not owned by an individual but is a product of communication relationships.
Q:
In an intimate relationship, generally, the person who is least invested in the relationship has the most power.
Q:
Collaboration depends on a model of shared power.
Q:
If you are in a low-power situation or relationship, the authors of your text suggest you accept it because there is not a lot you can do about it.
Q:
Hocker and Wilmot provide the acronym TRIP to help us remember issues related to differing conflict goals. Describe the different goals, and then use a conflict of your own to explain the ways in which each is relevant to your understanding of that conflict.
Q:
Explain how the goals in a conflict can change over time. Be sure to use the terms from the text in your explanation.
Q:
Briefly describe a conflict you have experienced in the last couple of weeks. Visually represent that conflict using the overlapping TRIP goals. In addition to your own goals, visually represent what you believe the goals of your conflict partner(s) may have been.
Q:
Describe and provide an example of the relationship between identity goals and face-saving.
Q:
In what contexts might you damage your own face? What do you gain and/or lose by that communication choice?
Q:
Tyler is a young, naturally gifted athlete. Unfortunately, his work ethic does not match his talent. When he finished sixth in a competition rather than his expected first or second place, he spent a great deal of time and energy telling people how the judges were biased against him. Tyler is using which of the following face-saving strategies?
a. Refusing to step back from a position
b. Claiming unjust intimidation
c. Suppressing conflict issues
d. Helping others increase their self-esteem
e. Avoiding giving directives
Q:
Which of the following represents an attempt to save face in a conflict?
a. A person refuses support from outside parties when he or she feels unjustly treated.
b. A person de-escalates a conflict situation because he or she has high self-esteem.
c. A person acknowledges that a conflict exists over which he or she does not have complete control.
d. A person involved in a conflict focuses more on topic goals than relational or identity goals.
e. A person who no longer feels comfortable with an earlier position chooses to stay with it, even in light of new information.
Q:
Which of the following is not true about the nature of overlapping TRIP goals?
a. Interests overlap with each other and differ in primacy.
b. Identity and relationship issues underlie topic and process issues.
c. In a serious dispute, content-only solutions are typically the most satisfying.
d. Conflict parties often specialize in one kind of goal.
e. Goals may emerge in a different form.
Q:
Which of the following is a feature of conflict goals?
a. Topic goals emerge in all types of disputes.
b. Conflict goals always emerge in the same form.
c. Process issues are more important drivers of disputes than identity issues.
d. Conflict parties often specialize in one kind of conflict goal.
e. Topic-only solutions are the most satisfying to conflict parties in serious disputes.
Q:
Transactive goals develop:
a. during conflict episodes rather than before or after.
b. after conflict episodes rather than before or during the episodes.
c. before conflict episodes rather than during or after.
d. whenever there is the possibility of transforming the relationship.
e. only when transactional communication takes place.
Q:
Retrospective goals are the ones that:
a. annoy our conflict partners the most.
b. are emergent and understood most when the crisis has passed.
c. give us a sense of clarity of the implications of a conflict when we look back on it.
d. we come into a conflict hoping to accomplish.
e. we have had for years with respect to a given topic.
Q:
Hocker and Wilmot summarize several advantages of clarifying your goals when in a conflict with another person. Which of the following is not an advantage identified?
a. Clear goals are reached more often than unclear ones.
b. Clear goals can be altered more easily than vague ones.
c. Only clear goals can be shared.
d. Solutions go unrecognized if you dont know what you want.
e. Knowing the others goals helps you manipulate the situation to get what you want.
Q:
In a conflict situation between you and another person, if you work to reach your own goal while simultaneously trying to please the other person, you are upholding which of the following statements on the authors checklist for good goals?
a. Short-, medium-, and long-range issues are addressed.
b. Goals are behaviorally specific.
c. Statements orient toward the present and the future.
d. Goals recognize interdependence.
e. Collaborative goals recognize an ongoing process.
Q:
Arguing over what music to listen to is primarily concerned with the relational goal.
Q:
Arguing with your parents about what time you are supposed to be home is an example of the relationship element of TRIP.
Q:
Steve and Bonnie disagree on how to spend the money they received from their tax refund. Steve wants to take the family on a trip to Seattle, but Bonnie wants to save it for a rainy day. What type of goal does this conflict interaction represent?
a. Process
b. Topic
c. Identity
d. Relational
e. Facework
Q:
What type of goal does the statement Well, you dont have to be so nasty about it most likely reflect?
a. Relational
b. Prospective
c. Retrospective
d. Identity
e. Transactive
Q:
A newlywed couple was having trouble resolving their marital disputes. The husband felt like he was trying to solve all the problems because his wife would not take him seriously during their discussions and would do something else like cleaning dishes. So, they decided that they would have a meeting to discuss issues whenever they arose. The meeting would be at a time where they would shut out all distractions and discuss the situation until they find a solution. What is the paramount goal in this situation?
a. Topic
b. Relationship
c. Identity
d. Process
e. All of the answers are correct.
Q:
Which of the following are considered to be the drivers of disputes?
a. Topic and relationship
b. Relationship and identity
c. Identity and process
d. Process and topic
e. Topic and identity
Q:
Relationship goals refer to those that answer which of the following questions?
a. What do we want?
b. Who are we to each other?
c. Who am I in this interaction?
d. What communication process will be used?
e. How do others define our relationship?
Q:
Which of the following statements is not true about relational issues and identity?
a. Identity issues do not affect relational messages.
b. Every statement carries a relational message.
c. We each translate or interpret relational messages differently.
d. Relational interests carry more urgency than topic interests.
e. Our relational interests are triggered in reaction to another persons behavior.
Q:
The two primary drivers of most disputes are identity and relational issues.
Q:
If you feel excluded from making an important decision, the element of TRIP you are most likely concerned with is the process goal.
Q:
Differentiate between the characteristics of conflict in individualistic cultures and collectivist cultures.
Q:
What role do attributions play in the lens model of conflict? How do our attributions for ourselves and others differ? In your answer, be sure to define attributions and provide at least two specific examples.
Q:
Discuss the advantages of using metaphors for diagnosing conflicts, specifying (1) how they give you a view of conflict dynamics and (2) how they can be used to generate unique strategies you might make in a conflict.
Q:
Why is it potentially problematic to encourage all individuals to strive for clear, direct, assertive communication?
Q:
Generate a list of at least six different conflict metaphors. Out of the metaphors on your list, identify the ones that limit the possibility for productive conflict management and the ones that expand that conflict potential. What accounts for the difference?
Q:
List and describe the three types of families Hocker and Wilmot discuss in Chapter 2. Which type most accurately describes your background? Explain. Finally, discuss how this type of family has influenced how you manage conflict currently.
Q:
The goals one has for the outcome of a conflict prior to actively engaging in it are called prospective goals.
Q:
To be truly collaborative, conflict goals must be behaviorally specific.
Q:
Good conflict goals remain steadfastthey do not change before, during, or after a conflict.
Q:
Differing relational goals lead people into conflict just as differing topics do.