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Q:
Summarize the guidelines put forth in the Difficult Conversations Guide. Use these guidelines to construct three specific suggestions for a conflict you have experienced in the past or are experiencing now.
Q:
Conflict serves the system in some way. What does this statement mean? How is this different than or similar to how you have perceived conflict up to this point?
Q:
List, describe, and provide an example of the eight parts of the Conflict Assessment Guide.
Q:
List, describe, and provide an example of the principles of systems theory.
Q:
Negotiation typically uses a formal, debate-style argumentation.
Q:
Competitive negotiators assume that conflict is always a win/lose situation.
Q:
Luckily, negotiation is similar in all cultures, so once youve learned what is negotiable in one culture, youll be ready for other cultures.
Q:
Men generally enjoy more favorable outcomes in competitive negotiation settings in comparison to women.
Q:
A distributive bargainer is generally not concerned about the future relationship with the other party involved in a negotiation.
Q:
Trade-offs is a strategy used in competitive bargaining.
Q:
Giving all the power to one party is an effective way of managing power in a collaborative approach to negotiation.
Q:
Which of the following statements is true of microevents?
a. They are prescriptive of human behavior.
b. They are interactions that result in essential outcomes.
c. They are varied loops of unobservable interpersonal behaviors.
d. They are any type of short interaction that occurs between two individuals.
e. They are interactions that give information about other interactions.
Q:
A person in a system who is in few or no triangles is called the:
a. sole problem.
b. isolate.
c. heavy communicator.
d. fractionator.
e. None of the answers is correct.
Q:
Which of the following refers to constructive system-enhancing behaviors that enable the system to grow, innovate, and change?
a. Adjudication
b. Cathexis
c. Fractionation
d. Morphogenesis
e. Stonewalling
Q:
_____ are central to passing and receiving messages from network members.
a. Heavy communicators
b. System isolates
c. Third-party interveners
d. Stonewallers
e. Detractors
Q:
According to the Conflict Assessment Guide, the question What attitudes toward conflict do participants seem to hold? helps clarify which of the following components?
a. Orientation to the conflict
b. Nature of the conflict
c. Interests
d. Styles
e. Personal intervention
Q:
All of the following are effective ways for assessing a conflict except:
a. observing the parties in conflict.
b. determining which party is at fault.
c. interviewing conflicting parties.
d. identifying patterns.
e. using metaphoric analysis.
Q:
A repetitive loop of observable communication with a redundant outcome is called:
a. a toxic triangle.
b. a microevent.
c. a coalition.
d. a system.
e. an isolate.
Q:
Which of the following terms best describes a marriage where both partners accept a conventional, calm, ordered marriage that maintains little conflict?
a. Conflict-habituated relationship
b. Devitalized marriage
c. Passive-congenial relationship
d. Vital relationship
e. Total marriage
Q:
When analyzing coalitions in a conflict, the member who is out is called:
a. the instigator.
b. the investigator.
c. the isolate.
d. the intermediary.
e. the mediator.
Q:
Labeling people in systems (workplaces, families, friends) helps each person predict how others will behave.
Q:
All short interactions are considered microevents.
Q:
According to the concept of circular causality, the most important part of assessing a conflict is figuring out who started it.
Q:
The concept of circular causality is less concerned with where the conflict started and more concerned with the sequence of patterns in the conflict.
Q:
If a conflict progresses to Stage IV, as described in the book, the authors suggest that a neutral third party become involved to help.
Q:
One option for addressing destructive coalitions is to soften them.
Q:
Total marriages are what the book suggests as the best goal for all marriages.
Q:
All of the following are key concepts of systems theory except:
a. wholeness.
b. organization.
c. individualism.
d. collectivism.
e. patterning.
Q:
Caitlin ran to her mother to tell on her brother Sam. Caitlin said that Sam hurt her hand when they passed each other on the stairwell. Caitlins mom decided to sit down with both of the children and ask them what happened, starting from when they saw each other on the stairs. She found out that Caitlin, in fact, hurt her hand when she hit Sam. Sam did nothing in return! Which principle of the system theory is Caitlins mom likely to recognize in this situation?
a. Conflict in systems occurs in chain reactions.
b. Each member gets labeled, or programmed, into a specific role in the system.
c. System members must cooperate in order to keep conflicts going.
d. Systems develop rules for conflict that are followed even if they work poorly.
e. Sam is more honest than Caitlin.
Q:
What do your authors mean when they say you must assume self-responsibility, in terms of emotions, in order to transform your conflicts with others?
Q:
EXAM QUESTIONS:
Chapter 7
True/False
Q:
Families that are oriented toward conformity rather than conversation produce young adults who experience higher levels of satisfaction.
Q:
Conflict for couples in nonintimate-aggressive relationships is usually not satisfying because more energy is drained than is gained.
Q:
Although forming coalitions often happens naturally, they can become toxic if the groups begin to engage in destructive conflict.
Q:
Too little sadness can result in:
a. a burden on others.
b. distorted emotional expression.
c. depression.
d. little to no conflict.
e. increased emotional intelligence.
Q:
Which of the following is a guideline for responsible expression of anger?
a. People should direct their anger inward rather than outward.
b. People should completely suppress their anger in public.
c. People should work to find the stimulus for their anger.
d. People should recognize that venting is the same as acknowledging anger.
e. People should nonverbally express their anger.
Q:
One important part of expressing anger in a responsible manner is:
a. verbally stating the anger.
b. knowing the difference between venting and acknowledging anger.
c. refusing to attack each other.
d. uncovering the source of your anger.
e. All of the answers are correct.
Q:
When you tease me in front of our friends, I feel embarrassed is an example of:
a. a dysfunctional expression of emotion.
b. venting.
c. attacking your conflict partner.
d. an X-Y-Z statement.
e. a TRIP metaphor.
Q:
During a lengthy divorce and custody dispute, Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends. In response, Becky called Patricks employer and told him that Patrick is a terrible person. Events such as these went on for months. These behaviors wrecked the couples chance for collaboration because each person was operating on which part of the intensity continuum?
a. Unexpressed conflict
b. Moderately expressed conflict
c. Unrestrained conflict
d. Venting
e. Revenge
Q:
Explain the statement Anger remains or grows rather than lessens with unbounded expression.
Q:
What is the relationship between anger and fear? What about aggression?
Q:
Explain what it means to be a warrior of the heart.
Q:
Describe the circumplex model of affect, which includes two dimensionspleasant/unpleasant and activation/deactivation. How can this model help you understand and express your emotions more effectively?
Q:
What is the use of the X-Y-Z formula? Describe its three parts, and write an example for each.
Q:
Discuss the concept of tension of oppositesthe urge to either move toward or against our emotions. First, describe the two tensions. Second, provide an example of each. Be sure to use terms from the text to explain this principle of emotion.
Q:
Intensity of emotion seldom varies through the conflict process.
Q:
Experiencing and expressing positive emotions (joy, contentment, etc.) can lead to empathy and compassion, which ultimately help a person manage conflict.
Q:
Your authors contend that conflict always occurs on the emotional dimension.
Q:
Emotions are:
a. destructive during conflicts.
b. neither good nor bad; they just are.
c. simple to regulate.
d. irrational.
e. polite.
Q:
Which of the following is a misconception of emotion in conflict?
a. Emotions hinder good decision making.
b. Emotions affect the human body.
c. Emotions affect peoples thinking.
d. Emotions can be controlled.
e. Emotions should be expressed at work.
Q:
Which of the following statements is true of how emotion functions in conflict?
a. Conflict is avoided if emotional arousal is high.
b. Emotional events always trigger unfamiliar patterns of responses during conflict.
c. Emotional behavior during conflict is unaffected by individual behavior.
d. Maturity mediates strong emotion during conflict.
e. The intensity of emotion remains constant through the conflict process.
Q:
Which of the following statements is true?
a. Emotions should not be expressed at work.
b. Emotions hinder good decision making.
c. Emotions should be saved for later.
d. Emotions can be managed.
e. Only women are emotional.
Q:
Lori traditionally hosted Thanksgiving dinner at her house for 1015 relatives. Rarely did the guests help her with dinner, clean up, or even say, Thank you. This went on for so long that she resented hosting the dinner. This year she assigned each person to bring a dish or do a particular task. A few guests opted out, but the remainder came to dinner, and everyone (including Lori) had a good time. Loris anger served the important function of:
a. seeking revenge.
b. righting a wrong.
c. setting boundaries.
d. giving her a wake-up call.
e. being selfish.
Q:
Which emotion has been termed the moral emotion?
a. Anger
b. Sadness
c. Fear
d. Revenge
e. Contempt
Q:
_____ are more likely than _____ to cover up anger.
a. Men; women
b. Women; men
c. Parents; children
d. Employers; employees
e. Teachers; students
Q:
_____ are more likely than _____ to cover up sadness.
a. Men; women
b. Women; men
c. Parents; children
d. Employers; employees
e. Teachers; students
Q:
Conflicts that are worked out in the mid-range of the level of emotional intensity resolve more effectively than those that are left unexpressed.
Q:
Your text recommends showing and sharing all your emotions, no matter how intense they are, because you will let the other person know how important a subject is to you.
Q:
Because anger is such a negative emotion, you should never express it.
Q:
Fractionation increases the intensity of emotions in conflicts by focusing attention on the sizing of disputes.
Q:
Relationships are defined by the kind of emotion expressed.
Q:
Hocker and Wilmot caution the readers about using the different styles of conflicts. Describe these cautions, and discuss their implications for conflict management.
Q:
Differentiate between complementary and symmetrical patterns of conflict.
Q:
Identify at least two advantages and two disadvantages of each of the five conflict styles identified by Rahim in your text.
Q:
Select one of the five conflict styles, and discuss how getting stuck in it can have negative consequences.
Q:
Explain the difference between aggressive and assertive behavior using terminology from the chapter and specific examples.
Q:
Fear and anxiety often influence our choices in conflict management.
Q:
Feelings rise from a generalized state of arousal we call emotion.
Q:
Which of the following is a disadvantage of using obliging as a conflict style?
a. It tests the commitment of partners in a relationship when overused.
b. It can foster an undertone of competitiveness if people develop a pattern of showing each other how nice they can be.
c. It is not worth the time and energy consumed if investment in the issue by the parties involved in the conflict is very low.
d. It makes conflict simmer and heat up unnecessarily by discouraging dominant behavior.
e. It presents the obliging parties as invested too heavily in a conflict situation.
Q:
Which of the following is true of patterns of violence?
a. Domestic abuse victims are least likely to be killed when they try to leave than at any other time.
b. Women in general try to leave the scene rather than placate during a violent confrontation.
c. Intimate violence is usually nonreciprocal.
d. Physical aggression is seldom preceded by verbal aggression.
e. Husbands are more likely than wives to minimize and deny their violence.
Q:
Nicole and Ryan always disagree over where they should spend their holidays. Each time Nicole tries to discuss this issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict identified by Rahim in your text?
a. Obliging
b. Dominating
c. Avoidance
d. Compromise
e. Integration
Q:
Which of the following is a disadvantage of using domination as a style for managing conflict?
a. Domination prioritizes external goals over the relationship between conflicting parties.
b. Conflicting parties are generally not equal in power.
c. Domination often reduces the options to an either/or status.
d. Domination can fuel more competition and reduce flexibility.
e. All of the answers are correct.
Q:
Rashid is responsible for taking care of his younger brother one afternoon a week, but he does not like to come across as an authority figure with his brother. Instead, he prefers to be viewed as a fun-loving brother. One afternoon, when his brother begins to jump on the couch for the fourth time, Rashid tells him to quit or the little brother wont be able to go to his favorite restaurant the next day for their uncles birthday. Which of the following best describes the credibility of Rashids threat?
a. It is not credible because Rashid appears unwilling to invoke the punishment.
b. It is not credible because Rashid does not control the outcome of the sanction.
c. It is credible because the punishment is not something to be avoided.
d. It is credible because Rashid seems willing to carry out the punishment.
e. It is not credible because it is not a negative sanction.
Q:
Conflict patterns that tend to mirror one another are called:
a. complementary patterns.
b. reciprocal patterns.
c. reflective patterns.
d. symmetrical patterns.
e. redundant patterns.
Q:
Which of the following statements is true of the complementary patterns of conflict interaction?
a. They are tactics that are different from one another but mutually reinforcing.
b. They occur in conflicts when the participants tactics mirror one another.
c. They occur when all the parties in a conflict escalate the issue.
d. They are styles of conflict that create a devitalized spiral.
e. They exclusively occur outside of business contexts.
Q:
What is the relationship between domination, threats, and verbal aggression?
Q:
List five communication characteristics that describe people who are rhetorically sensitive.
Q:
In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?
a. Avoidance
b. Dominating
c. Compromising
d. Obliging
e. Integrating
Q:
All of the following are examples of verbal aggression except:
a. character attacks.
b. ridicule.
c. requests for information.
d. profanity.
e. criticism.
Q:
An individuals conflict style is developed early in life and remains static throughout her/his lifetime.