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Q:
The concept that dual or multiple relationships [between a client and counselor] may lead to exploitation of clients and impair professional judgment is most closely related to which of the following issues?
a. Privacy
b. Confidentiality
c. Power
d. Social Impact
Q:
"How does it feel, being a woman, to talk to me about this issue, as I am a man?" Discussing this issue is part of the ethical area of:
a. informed consent.
b. social justice.
c. competence (boundaries).
d. power.
Q:
Which of the following statements is NOT true regarding the power relationship between client and counselor?
a. Human services professionals are aware that in their relationship with clients, power and status are equal.
b. Power aspects of dual or multiple relationships may impair professional judgment.
c. The very act of helping has power implications.
d. Awareness of and openness to talking about power issues is an appropriate way to improve client relations.
Q:
Which of the following is an ethical imperative to accomplish when you are a trainee meeting with a new client for the first time?
a. Prepare for the session carefully and go over your plan with the supervisor.
b. Review ethical standards and agency policy.
c. Inform your client that you are in training and give the client the supervisor's name.
d. Work with the policy of your agency on this issue and only inform the client if that is their policy.
Q:
When does the counselor inform the client of purposes, goals, techniques, procedures, limitations, potential risks and benefits of the counseling process?
a. At the beginning of the counseling relationship
b. After the client agrees to a counseling relationship
c. Every other session without fail
d. Before counseling begins and at any time conditions change or new issues are discovered
Q:
As it relates to client rights and informed consent, which one of the following statements is FALSE?
a. Throughout the counseling process as appropriate, counselors inform clients of goals, techniques, limitations, and risks and benefits.
b. Clients have the right to participate in counseling planning and the right to refuse services.
c. Clients are informed of the therapy plan outlined by an experienced therapist and follow it with little deviation.
d. Counselors make sure clients understand fee collection arrangements, record keeping, and limits to confidentiality.
Q:
Informed consent means:
a. informing your clients about your training and background and possible dual relationships.
b. going over the purposes, goals, limitations, and possible benefits of counseling.
c. obtaining permission to audiotape an interview.
d. all of the above.
Q:
Informed consent refers to:
a. providing clients with clear and adequate information about what is happening in the interview and informing them about your own competence.
b. telling the client halfway through the interview about their rights.
c. too many people avoiding this critical issue.
d. honestly discussing multicultural difference between counselor and client.
Q:
Which of the following is NOT a key element of HIPAA's Privacy Rule described in the book?
a. Protected health information
b. Who is covered by the Privacy Rule
c. De-identified health information
d. All of the above
Q:
HIPAA is the acronym for:
a. Health Incorporated for Patients Assistance for Allstate.
b. Health Insurance Portability and Accountability Act.
c. Health Insurance for Patients from All Alliances.
d. Health Insurance Provided by Allstate to All.
Q:
______ is the "cornerstone of the counseling relationship."
a. Trust
b. Warmth
c. Openness
d. Skill
Q:
The need for appropriate supervision is most basic to which ethical area?
a. Competence
b. Informed consent
c. Confidentiality
d. Power
Q:
Counselors practice only within the boundaries of their competence based on:
a. education and training.
b. supervised and appropriate professional experience.
c. state and national professional credentials.
d. all of the above.
Q:
Counselors will practice only within the boundaries of:
a. competence.
b. education, training, and supervision.
c. professional credentials appropriate professional experience.
d. all of the above.
Q:
Interviewers need to have "education and training, supervised experience, state and national professional credentials, and appropriate professional experience." This ethical standard relates primarily to:
a. competence.
b. informed consent.
c. confidentiality.
d. diversity.
Q:
Which of the following are legitimate ethical codes?
a. American Association of Marriage and Family Therapy (AAMFT) Code of Ethics
b. Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct
c. American Counseling Association (ACA) Code of Ethics
d. All of the above
Q:
Ethical codes promote professional empowerment by assisting professionals and professionals-in-training to:
a. maintain good practices.
b. protect the client.
c. enhance the profession.
d. all of the above.
Q:
Ethical codes aid the helping process by :
a. teaching and promoting the basics of ethical and appropriate practice.
b. serving as a mechanism to improve practice.
c. protecting clients by providing accountability.
d. all of the above.
Q:
Which of the following comes to mind in the case of Kendra?
a. Confidentiality
b. Counselor's competence
c. Diversity
d. All of the above
Q:
When you observe and practice ethically and follow professional standards, you can anticipate:
a. more liability in your practice.
b. the client will recognize your power position within the relationship.
c. increased client trust and understanding of the interview process.
d. negative issues of social justice because justice is blind.
Q:
Interviewers can predict that both they and their client will appreciate, gain respect, and learn from increasing knowledge in ethics and multicultural competence when the interviewer ________.
a. is an educated, qualified, and experienced professional
b. bases her behavior on an ethical approach with an awareness of diversity
c. is competent to address any and all multicultural issues
d. stays within the boundaries of multicultural guidelines and practice competencies
Q:
Explain why it is important to focus on your own natural style or abilities.
Q:
Explain how the following rule applies to the culturally intentional interviewer: "If something you try doesn't work, don't try more of the same. Try something different!"
Q:
Define yourself as a multicultural being. What are your many varying cultural backgrounds? How might your background and experience affect your work in interviewing, counseling, and psychotherapy?
Q:
Imagine a client comes to you with an issue around interpersonal conflict. How would you use the empathicrelationshipstory and strengthsgoalsrestoryactionconcepts to facilitate their development? Provide concrete examples of your actions within each of the five concepts.
Q:
Briefly discuss counseling as a science and as an art.
Q:
Outline the main points and concepts of the Microskills Hierarchy.
Q:
Define and discuss the similarities and differences between interviewing, counseling and psychotherapy.
Q:
Cultural intentionality asks us to act with a sense of capability and decide from a range of alternative actions in changing life situations with awareness of cultural differences. Taking the concept, how would you apply it to a client who presents you with:
a. just being fired (man? woman?)
b. the spouse has just deserted the family?
c. a death in the family?
d. issues of child abuse?
Q:
Let us suppose that the client is a White European-American, an African-American or Latina/Latino. How would your responses change or remain similar? Are there contextual issues which need to be considered as part of the helping interview?
Q:
"I'm not sure where to focus careerwise. The job market is tight. I really want to be a teacher. I like kids. But then, I am getting married when I graduate. And what can I do with a major in history?"
a. What would you say to this client?
b. Discuss your response in relation to the concept of intentionality.
c. One of your goals might be to help this client become more intentional. What would he or she be like at the end of counseling if your work has been successful and the client has increased ability to be intentional?
Q:
According to your book, awareness of yourself as a person of capability is your foundation for growth.
Q:
According to the authors, effective interviewers are born.
Q:
According to the authors, effective interviewers gradually develop a blend of natural style and learned competencies.
Q:
Research has shown that the human brain develops new neural connections throughout the lifespan and changes in response to new situations or experiences in the environment " a brain can rewire itself.
Q:
We can"t separate the body from the mind or the individual from his or her environment and culture.
Q:
Another term for relationship is working alliance.
Q:
A longer-term goal of effective counseling and therapy is the development of client resilience.
Q:
Intentional interviewing is more concerned with finding the right answer for the client than with how many potential responses may be helpful.
Q:
What would you expect from a person at a basic level of competence?
a. To be able to perform the skills in an interview
b. To be able to use a skill with predictable results
c. To be able to teach the skill to someone else
d. None of the above
Q:
Teaching competence is important because:
a. teaching a skill increases your own level of mastery.
b. others can benefit from your knowledge.
c. you can promote the development of social skills.
d. all of the above are true.
Q:
Which of the following is NOT one of the four levels of competence identified in this chapter?
a. Level 1: Identification and classification
b. Level 2: Basic competence
c. Level 3: Learning competence
d. Level 4: Psychoeducational teaching competence
Q:
Ivey, Ivey, and Zalaquett describe four levels of competence for interviewers and counselors. They are:
a. Level 1: Basic competence; Level 2: Documentation competence; Level 3: Skill competence; and Level 4: Instructional competence.
b. Level 1: Introductory competence; Level 2: Classification competence; Level 3: Active competence; and Level 4: Instructive competence.
c. Level 1: Identification and classification; Level 2: Basic competence; Level 3: Intentional competence; and Level 4: Psychoeducational teaching competence.
d. Level 1: Classification; Level 2: Participation; Level 3: Assessment; and Level 4: Instruction.
Q:
The microskills framework has been tested and used with:
a. counseling and interviewing training.
b. management training.
c. nurse and physician training.
d. all of these.
Q:
The microskills framework has been applied to ____.
a. AIDS prevention training in Africa
b. Aboriginal social workers in Australia
c. business managers in Sweden, Japan, and the U.S.
d. all of these
Q:
The authors argue that natural style is a basic building block of intentional counseling. Which of the following is NOT part of their view of natural style?
a. It is best to identify one's natural style and then always hold to it.
b. We all have natural strengths in communication.
c. Too many people in interviewing training may forget the many strengths they bring to the course even before instruction begins.
d. Instruction, practice, and learning new skills and strategies can enhance natural style.
Q:
Which of the following is the definition of natural style used in the book?
a. Natural style is what you develop after completing the chapters included in this book.
b. Natural style is your rational way of working with others to help them achieve their goals and aspirations.
c. Natural style is doing what you like with the hopes of helping others achieve what you believe is best for them.
d. Natural style is your spontaneous way of working with others to help them achieve their goals.
Q:
According to Schwartz and Begley (2003), its neuroplasticity allows the brain to:
a. develop autoimmune reactions.
b. rewire itself.
c. replace decaying gray matter with glial cells.
d. age gracefully.
Q:
Which of the following is NOT true about the brain?
a. The brain is capable to change.
b. Thoughts, feelings, and actions determine the health of our brain.
c. Over time the brain loses the power to change itself on the basis of experience.
d. None of the above are false.
Q:
fMRI is a __________________.
a. brain imaging technique
b. technique to reduce brain tumors
c. telesensor used to count brain cells
d. functional stereotaxic apparatus
Q:
Which of the following is TRUE regarding stress?
a. We need some stress for learning.
b. Stress management is an important part of counseling.
c. Therapeutic lifestyle changes can ameliorate stress.
d. All of the above are true.
Q:
Stressful events can:
a. leave a trail of happy emotions.
c. leave a mark in your brain.
b. leave a relaxed sensation.
d. do all of the above.
Q:
Approximately what percentage of medical issues involve the brain and stress?
a. 90%
b. 80%
c. 70%
d. 60%
Q:
Multiculturalism refers to more than race and ethnicity. The RESPECTFUL model expands the definition of difference. Which of the following is included in the 10 dimensions of difference defined by the RESPECTFUL model?
a. Sexual identity
b. Trauma
c. Location of residence
d. All of the above
Q:
Gender, sexual orientation, age, geographic location, physical ability, religion/spirituality, and socioeconomic status:
a. are diversification factors only.
b. must be included with race and ethnicity as multicultural factors.
c. are never included in multicultural factors.
d. may or may not be included depending on the counselor personal preference.
Q:
Which of the following is TRUE about multiculturalism?
a. Multiculturalism is different from diversity or cross-culturalism.
b. Multiculturalism refers only to the major racial groups.
c. Everybody is a multicultural being.
d. All of the above are true.
Q:
Which of the following is NOT true about empathic relationship?
a. Empathic relationshiphighlights the importance of developing rapport and trust with your client.
b. Empathic relationshiprequires that you be open to individuals different from you.
c. Despite individual differences, the empathic relationshipwill be the same from interview to interview.
d. Your attending and empathic listening skills will be key to the empathic relationship.
Q:
Which of the following is the LEAST effective response when drawing out and listening to the client's story?
a. Reflecting the client's emotions
b. Asking an open question
c. Focusing on understanding the problem
d. Telling the client what to do
Q:
Helping the client take what is learned out of the interview is ____.
a. story
b. positive asset
c. restory
d. action
Q:
Potential benefits of restory include ____.
a. development of new stories
b. deeper awareness of emotional experience
c. new behavioral actions
d. all of these
Q:
Helping clients find new ways of thinking and talking about their issues and concerns is ____.
a. story
b. positive asset
c. restory
d. action
Q:
Find strengths and resources in every client _____.
a. story
b. goals
c. restory
d. action
Q:
Drawing out the details of a client's concern, issue, or problem is ____.
a. story and strengths
b. positive asset
c. restory
d. action
Q:
Which of the following is NOT part of the common factors described by Duncan et al?
a. Caring and empathy
b. Acceptance and affirmation
c. Analysis and interpretation
d. Encouragement
Q:
Common factors include ____.
a. caring and empathy
b. acceptance and affirmation
c. encouragement
d. all of these
Q:
Approximately ____ percent of successful counseling and therapy outcome is said to be due to relationship or common factors.
a. 10%
b. 20%
c. 30%
d. 40%
Q:
____ is another term for relationship.
a. Affiliation
b. Working alliance
c. Active liaison
d. Engagement
Q:
Which of the following statements is FALSE?
a. Narrative theory emphasizes conditioning and shaping of behavior.
b. Restorying rewires the brain.
c. Narrative and microskills help understand multiple theories.
d. None of the above.
Q:
Which of the following sequences outlines the basic strength-based framework for human change?
a. Empathic RelationshipInterviewAnalyzeIntegrateAct
b. StoryGoal and Positive AssetsPlanRestoryAction
c. Empathic RelationshipStory and StrengthsGoalsRestoryAction
d. InterviewWellness and Client StrengthsGoalsPlanningAction
Q:
A focus on what the client ____ should be a part of your standard interviewing plan.
a. can do
b. will do
c. must do
d. is unable to do
Q:
Which of the following is NOT a true finding of microskills research?
a. The skills have been shown to be teachable and show construct validity.
b. Practice with the skills to competence levels appears to be especially important in developing competence.
c. People can learn to use the skills but their impact on clients is minimal.
d. Different counseling theories have different patterns of microskill usage.
Q:
Which of the following accurately summarizes the five-step model for practical competence and mastery of the microskills?
a. Read about the skill; Define its key features; Observe skill in role-play; Practice the skill; Record results
b. Warm up by focusing on the skill; View it in action; Read about its effective use; Practice in role-play; Generalize
c. Plan for learning; Observe the skill; Define skill purpose; Observe skill in role-play; Practice and plan
d. Observe skill in action; Plan for learning; Learn the skill; Practice in role-play; Take action
Q:
Which of the following is NOT one of the steps in the microskills learning model?
a. Warm up
b. View
c. Interpret
d. Generalize
Q:
Which of the following is NOT one of the steps used to learn the microskills?
a. Warm up
b. Review
c. Analyze
d. Practice
Q:
Most important to developing competence in the microskills is
a. understanding the concepts.
b. audio and videotape feedback.
c. learning to identify and classify skills.
d. practice.
Q:
The Microskills Hierarchy
a. demonstrates clearly that different clients have different needs.
b. demonstrates that alternative settings for counseling require different skills.
c. describes the skills in order of importance.
d. provides a picture of the microskills as they move from attending to influencing to skill integration.
Q:
Conducting a full client interview using only listening skills:
a. is a key skill to be learned by helping professionals.
b. is possible only if the interviewer is a consummate professional.
c. is not possible by any helping professional; other skills are required.
d. is a ludicrous idea.
Q:
Which of the following is FALSE?
a. Eye contact and body language patterns differ among cultural groups.
b. Religion, class, and gender are part of multicultural differences.
c. We can expect individuals from different cultural groups to have the same behavior.
d. Stereotyping individuals or cultural groups is inappropriate.
Q:
Attending behavior includes all of the following choices, EXCEPT ____.
a. culturally appropriate listening
b. listening skills
c. being totally empathetic with the client
d. using appropriate patterns of body language and vocal quality
Q:
Which of the following is TRUE about the microskills?
a. They are the foundation of intentional counseling and therapy.
b. They are communication skill units of the session interview.
c. Effective use of microskills enables you to anticipate how clients will respond to your interventions.
d. All of these.