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Q:
Client: "There's this group of girls that make fun of me and call me names, and I feel sad. They keep making fun of my shoes, just "˜cause I don"t have name brand shoes. I try to ignore them, but still the feeling inside me just hurts."
Counselor: "They keep making fun of your shoes?"
Classify this response.
a. Encouraging
b. Paraphrasing
c. Summarizing
d. Restating
Q:
Empathy can be rated as:
a. interchangeable.
b. subtractive.
c. additive.
d. all of the above.
Q:
Which of the following is NOT an additional dimension of empathy?
a. Unconditional positive regard
b. Concrete language
c. Acceptance
d. All of the above
Q:
When the counselor repeats short statements, two or more words, exactly as used by the client, this is known as a ____.
a. paraphrase
b. summary
c. restatement
d. reflection
Q:
The most important function of summarizations is that
a. they feed back the essence of many things that might have been missed otherwise.
b. they break the routine of paraphrasing, questioning, and encouraging.
c. they bring together the things a client has been saying in an organized fashion.
d. they provide an opportunity for the interviewer to summarize his or her own ideas.
Q:
A proficient demonstration of active listening requires the interviewer to ____.
a. listen intently and evaluate client responses to determine appropriate treatment
b. listen intently, with a nonjudgmental attitude, and clarify what clients have to say
c. listen intently and convey his/her approval and support of the client's topic
d. all of these statements demonstrate active listening
Q:
Encouraging, paraphrasing and summarizing ____.
a. clarify for the client what he or she has said
b. help clients to talk in more detail about issues of concern
c. communicate to the client what they have said
d. all of these
Q:
Paraphrasing and summarizing communicate to clients ____.
a. that it is time for the session to end
b. that the interviewer is skilled
c. that they have been listened to
d. that interviewer talk is important during the helping session
Q:
If you use summarizing correctly, you may anticipate that the client will ____.
a. thank you and move on to a different topic
b. give more detail without repeating exactly the same story
c. feel heard and learn how parts of important stories are integrated
d. stop talking and jump to another story
Q:
If you use paraphrases effectively, you may anticipate that the client will ____.
a. change or jump topics
b. give more detail without repeating exactly the same story
c. indicate that he or she appreciates what you are doing
d. stop talking about the topic and move on to something more important
Q:
If you use an encourager correctly, you may anticipate that the client will ____.
a. elaborate on the topic that has been encouraged
b. accurately paraphrase what you have said back to you
c. indicate that he or she appreciates what you are doing
d. stop talking about the topic and move on to something more important
Q:
Which of the following statements is TRUE of active listening?
a. Active listening demands that the interviewer fully participate in the interview by encouraging, paraphrasing, or summarizing.
b. Active listening demands serious attention to empathy.
c. Active listening enables the interviewer to see the client's worldview more completely.
d. All of the above.
Q:
The checkout is also called a:
a. reality check.
b. perception check.
c. sensation check.
d. language check.
Q:
Sometimes questions are essential. Explain this concept and provide two examples.
Q:
Describe the following potential limitations of questions and provide examples.
Bombardment/grilling
Multiple questions
Questions as statements
"Why" questions
Q:
Present your own cultural/gender/family strength inventory. What are your own positive strengths that might enable you to become an even more effective interviewer or counselor?
Q:
Discuss the positive asset search and how it can be used effectively in the session. Also, present your thoughts on how it could conceivably be used incorrectly and actually interfere with client development.
Q:
How could you demonstrate that you have intentional competence in the questioning skill?
Q:
How might you use questions to help a less verbal client talk about her or his issue(s)?
Q:
How does your own family background relate to the fact that you have chosen to consider being a professional helper?
Q:
Discuss how family issues impact the interviewing process and may provide us with a window to multicultural issues.
Q:
Questions are sometimes a controversial skill in the helping profession. What is your position on the use of questions? Include specific advantages and disadvantages of questioning techniques.
Q:
List questions below that bring out client facts, feelings, reasons, and their general view about abortion.
Q:
Assume you want to conduct an elementary assessment as part of an initial interview with a parent whose child has been caught stealing from a local store. Using the newspaper rubric of assessment, frame questions to bring out important data.
Q:
The authors believe in questions but fear overuse and the fact that they can reduce equality in the interview.
Q:
The authors believe that Carl Rogers was correct when he focused on positive regard and unconditional acceptance.
Q:
According to the authors, open questions can be answered in a few words and closed questions can be answered in several sentences.
Q:
Questions are an essential component in many theories and styles of helping.
Q:
___________________ is not a useful question in the search for positive assets.
a. "What is the client doing right?"
b. "What is the client doing wrong?"
c. "What are the exceptions to the problem?"
d. "What are client's personal, family, and cultural/contextual resources?"
Q:
Which of the following is a FALSE statement about question?
a. Questions can facilitate conversation.
b. Questions can help the client bring in missing information.
c. Questions cannot be an easy "fix."
d. Overusing questions can damage an interview.
Q:
Working with children, it helps if:
a. you are a warm, talkative person.
b. you avoid leading questions.
c. you use concrete language.
d. all of the above.
Q:
Which of the following questions may help you clarify the statements of a client who talks in abstract form with many vague generalities?
a. "Could you tell me more?"
b. "How do you feel about that?"
c. "What happened specifically? Could you give me an example?"
d. "What else?"
Q:
Which of the following statements is NOT true regarding questioning in a multicultural setting?
a. Depending on your cultural heritage, questioning may be met with distrust.
b. Depending on your cultural heritage, questioning is completely appropriate as needed.
c. Extreme questioning style can produce mistrust with clients of all cultural groups.
d. Extreme questioning style can produce mistrust when the interviewer and client are from different cultural backgrounds.
Q:
Which of the following suggestions may encourage clients talk more freely with you?
a. Build trust at the client's pace
b. Accept some randomness
c. Search for concrete specifics
d. All of the above
Q:
Which of the following question will be part of a strength inventory?
a. "What problem brought you here?"
b. "What are some things you have been proud of in the past?"
c. "What would you like to talk about today?"
d. "How can I help you?"
Q:
According to the authors, the positive asset search is:
a. a strategy to avoid difficult issues.
b. oriented to bringing out client strengths which they can then use to solve current issues.
c. possibly too positive and clients may not face up to their real issues.
d. an example of topic jumping.
Q:
A positive asset search can be performed through questioning. The asset search enables clients to ________.
a. ignore really difficult problems
b. search for times when their problem does not occur
c. find positive strengths through family and cultural context
d. search for times when their problem does not occur and find positive strengths through family and cultural context
Q:
"Could you tell me a story where you had a success and felt good about yourself?" This question is an example of which of the following?
a. The positive asset search
b. An open question that encourages self exploration
c. A question that encourages client self-direction and control
d. All of the above
Q:
Some interviewers may use questions to lead the client and sell their own points of view. This is known as ________.
a. questions as statements
b. excessive questioning
c. bombardment / grilling
d. asset questioning
Q:
Which series of openers is appropriate for closed questions?
a. Could, can, would
b. Do, is, are
c. Could, would, why
d. Who, what, when, where
Q:
Which series of openers are most appropriate for open questions?
a. Could, can, would, do, is, are
b. Do, is, are, who, what, why, could
c. Could, would, why, do, is, who
d. What, when, why, could, would, can
Q:
Too many questions together give too much control to the interviewer and can put the client on the defensive. This is known as ________.
a. questions as statements
b. excessive questioning
c. bombardment / grilling
d. asset questioning
Q:
Why do "why" questions often put interviewees on the defensive?
a. "Why" questions evoke a sense of being attacked.
b. As children we all experienced some form of, "Why did you do that?"
c. "Why" questions can cause discomfort.
d. All of the above.
Q:
Which question stem is often oriented to bringing out feelings and/or client process?
a. What
b. How
c. Why
d. Could
Q:
Which question opener will be MOST useful for bringing out client reasoning?
a. Could
b. What
c. How
d. Why
Q:
"Last week we talked about you speaking with your partner. How did that go this week?" Which of the following statements provides the BEST reason for an interviewer to use this quote to open a client session?
a. The quote leads with an open question.
b. The quote leads with an open question, and it will draw out more detail.
c. The quote leads with an open question which will be followed with specific closed questions to draw out more detail.
d. The quote leads with an open question, and focuses the session in a specific direction.
Q:
"Why did you do that?" This question may:
a. Make clients feel defensive.
b. Bring out client reasons for what they did.
c. Help clients think about what they did and why.
d. All of the above.
Q:
Which of the following is a TRUE statement?
a. Closed questions can overwhelm clients.
b. Interviewers can totally control the session using closed questions.
c. Specific critical details can be expressed using closed questions.
d. All of the above.
Q:
Which question opener is MOST helpful in encouraging clients to talk?
a. Could
b. What
c. How
d. Why
Q:
Which question opener will be MOST useful for bringing out specific facts within the client's story?
a. Could
b. What
c. How
d. Why
Q:
Which of the following is NOT one of the several major issues around questions, discussed in the book?
a. Open questions help elaborate and enrich the client's story.
b. Questions are critical in assessment.
c. Questions promote trust in cross-cultural situations.
d. Questions help begin the interview.
Q:
Which of the following questions is most likely to bring out data that was missed earlier, according to the authors?
a. "Could you tell me more?"
b. "What happened specifically? Could you give me an example?"
c. "How do you feel about that?"
d. "What else?"
Q:
Which of the following statements best describes how the interviewer uses question and encourages less verbal clients to talk?
a. You may draw out client talk with open questions only.
b. You may draw out client talk with closed questions only.
c. You may draw out client talk with a careful balance of open and closed questions.
d. You may draw out client talk without the use of questions at all.
Q:
Which question opener will be MOST useful for bringing out client feelings and emotions?
a. Could
b. What
c. How
d. Why
Q:
The excerpts of the interview with Kelly (pages 121-125) illustrates all EXCEPT which of the following?
a. It helped to give Kelly more talk-time and room to explore what is happening.
b. Questions helped clarify what is happening.
c. There were no dangers in using too many questions.
d. Question stems such as why, how, and could have some predictability in expected client responses.
Q:
Which of the following is FALSE about concreteness?
a. Concreteness helps the session come alive.
b. Concreteness clarifies what the client is saying.
c. Concreteness is of no value for empathic understanding.
d. All of the above.
Q:
Which of the following questions will NOT help the client provide more information?
a. "What else is going on in your life?"
b. "What might we have missed?"
c. "What did I tell you?"
d. "Have we missed anything?"
Q:
Which of following is NOT a danger of questions?
a. The client may be put on the defensive by why questions.
b. The interviewer can take too much control of the session.
c. Client stories may be made more concrete and specific through questioning strategies.
d. In cross-cultural situations, too many questions may destroy the relationship.
Q:
Which of the following is MOST TRUE for counseling practice, according to the authors?
a. Closed questions should be used rarely.
b. Closed questions should never be used.
c. Closed questions can be helpful in bringing out client specifics.
d. Closed questions are the basis of clear decision making.
Q:
Excessive use of questions:
a. is appropriate with specific practice theories.
b. is prohibited in most interviewing methods.
c. gives too much power to the interviewer.
d. gives too much power to the client.
Q:
Open questions ________, and closed questions ________.
a. focus the interview; provide maximum information
b. encourage others to talk; bring out specifics
c. bring out specifics; encourage others to talk
d. can be answered with few words; cannot be answered with few words
Q:
Proficient counselors ________________________.
a. know that questions are absolutely required to complete an effective client session
b. always use questions more than any other skill during client sessions
c. never use questions during client sessions
d. recognize, that while essential, there are potential problems associated with questioning clients
Q:
Which of the following is TRUE about questions?
a. They bring out specific detail in client's stories.
b. They guide the manner in which a client talks about an issue.
c. They help to open and close client talk.
d. All of the above.
Q:
Which of the following is TRUE about questions?
a. They provide a systematic framework for directing the interview.
b. They help an interview begin and move along slowly.
c. They help to open and close client talk.
d. All of the above.
Q:
When you use closed questions effectively as an interviewer, you can predict the client will:
a. often become very defensive.
b. pay more attention to interviewer instructions.
c. give more specific information but may close his or her talk.
d. become more talkative and expressive.
Q:
When you use open questions effectively as an interviewer, you can predict the client will:
a. often become very defensive.
b. pay more attention to interviewer instructions.
c. give more details and talk more.
d. express more emotional release.
Q:
"What's happening with you today?" This is a(n) ______ question.
a. open
b. closed
Q:
"Does he do a good job?" This is a(n) ______ question.
a. open
b. closed
Q:
"So, its you we need to work on. Is that right?" This is a(n) ______ question.
a. open
b. closed
Q:
"Could you share more about that?" This is a(n) ______ question.
a. open
b. closed
Q:
What is the non-verbal percentage of most communications?
a. 95%
b. 85%
c. 75%
d. 65%
Q:
Which of the following is TRUE about observation?
a. Observation is the act of watching carefully and intentionally.
b. The goal of observation is understand behavior.
c. Mastering observation is not easy.
d. All of the above.
Q:
Discuss the importance of the concrete-abstract distinction and how it can be useful in the counseling and interviewing process. Provide specific illustration of each type of communication.
Q:
What have you learned about your own nonverbal and verbal behavior and its impact on others?
Q:
Outline possible differences in nonverbal communications between two cultural groups of your own selection (for example, Asian Canadians compared with European Canadian, Native Canadian/Canadiene with African Canadians, European Americans with Latina/Latino's). After you have made these comparisons, please review your statements and comment on the dangers of stereotyping.
Q:
Define five types of client discrepancies and provide one example of each.
Q:
Turn now to "other" statements. The client may present with little sense of how others relate to her or his individual issues. How would you facilitate client growth by helping them understand themselves in relation to others? What might their pre- and post-interviewing/counseling statements be from this perspective?
Q:
A client may come to a first interview with a negative "I" statement. One way to define the objective of counseling is to turn negative statements into positives.
Illustrate this point with case examples. What type of statments might a client make differently in the pre-interview than they do in the post-interview?
a. a career confused client?
b. a depressed client?
c. a client who does not know how to find a job?
d. a client who is having difficulty with his or her spouse?
In each example, write negative "I" statements the client might make and positive "I" statements that might appear after successful counseling.
Q:
What are the concepts of movement synchrony and movement complementarity? How are they demonstrated in interviewing and why are they important?
Q:
Describe briefly the nonverbal indicators you might expect to find if your client is uncomfortable in the interview.