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Q:
What is the last phase of the business continuity planning process?A.ImplementationB.MaintenanceC.Monitor and surveillanceD.Implementation and testing
Q:
An IT infrastructure includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals.
Q:
IT infrastructure is an easy term to define because it means the same thing to all organizations.
Q:
The disaster recovery cost curve charts (1) the cost to your organization of the unavailability of information and technology and (2) the cost to your organization of recovering from a disaster over time.
Q:
A hot site is a separate facility that does not have any computer equipment but is a place where the employees can move after the disaster.
Q:
A collocation facility provides rented offsite data storage and recovery solution to IT companies.
Q:
The IT infrastructure once defined is usually sufficient for a number of years.
Q:
The IT infrastructure includes hardware but not software.
Q:
Flexibility is how well your system can adapt to increased demands.
Q:
Accessibility determines when your IT system will be available for users to access.
Q:
What type of analysis considers each threat and builds a worst-case scenario for each?
A.Impact scenario analysis
B.Threat analysis
C.Impact analysis
D.Requirements recovery analysis
Q:
Performance measures how many ways a single system can be designed to perform exactly the same function.
Q:
In what phase of business continuity planning, would you create a disaster recovery plan?
A.Design
B.Analysis
C.Requirements
D.Implementation
Q:
ERP systems provide integration among operations, sales, human resources, and financial areas.
Q:
If you were to determine the number of visitors to your Web site who clicked on an advertisement you placed on your page, what metric would you measure?
A.Conversion rate
B.Click-through
C.Ad exposures
D.Cost-per-thousand
Q:
What Nielsen/Net rating is used to rank the most popular Web sites?
A.Total hits
B.Page exposures
C.Unique visitors
D.Conversion rate
Q:
Which of the following metrics is not used to measure the success of call centers?
A.Abandon rate
B.Average speed to answer (ASA)
C.Time service factor (TSF)
D.Total hits
Q:
Which call center metric determines the percentage of calls answered within a specific time frame?
A.Average speed to answer (ASA)
B.Time service factor (TSF)
C.Throughput
D.Answers per thousand (APT)
Q:
Which call center metric determines the percentage of callers who hang up while waiting for their call to be answered?
A.Abandon rate
B.Lost calls
C.Missed rate
D.Failure to answer rate (FAR)
Q:
If you were to call your health insurance company about a medical procedure you needed, and your questions were answered immediately, what metric would your call apply to?
A.First call resolution (FCR)
B.Success to failure ration (SFR)
C.Average speed to answer (ASA)
D.Bottom-line rate
Q:
What type of metric is commonly used in the financial environments?
A.CRM metrics
B.SCM metrics
C.Capital analysis financial models
D.Accounting and economic metrics
Q:
If you subscribed to a company that allowed you to run a database program from its computer, what would this company be called?
A.Application service provider
B.Software vendor
C.Service supplier
D.Internet provider
Q:
What organizational methodology develops detailed guidelines for disaster and recovery efforts?
A.Business continuity planning
B.Disaster planning
C.Emergency reaction planning
D.High alert management
Q:
Which of the following is not a phase in the planning process used for disasters and recovery situations?
A.Reaction
B.Analysis
C.Design
D.Maintenance
Q:
Which infrastructure-centric metric measures the average time to respond to a user-generated event or request?
A.Response time
B.Accuracy
C.Critical success factor
D.Scalability
Q:
If you were investigating the importance of your resources, processes, and systems so that you could react appropriately in a disaster, you would be in the ____ phase of business continuity planning.
A.Initial investigation
B.Analysis
C.Organizational strategic plan
D.Requirements
Q:
Which infrastructure-centric metric measures how well a system can adapt to increasing demand?
A.Scalability
B.Response time
C.Throughput
D.Accuracy
Q:
If you were performing an impact analysis, threat analysis, and impact scenario analysis, you would be in the _____ phase of business continuity planning.
A.Initial investigation
B.Feasibility
C.Requirements
D.Analysis
Q:
What type of metrics does customer relationship management try to optimize?
A.Bottom-up initiatives
B.Systems
C.Efficiency
D.Effectiveness
Q:
What type of analysis evaluates IT assets, their importance to the organization, and their susceptibility to threats?
A.Impact analysis
B.Threat analysis
C.Impact scenario analysis
D.Requirements recovery analysis
Q:
What type of metric does supply chain management seek to optimize?
A.Efficiency
B.Effectiveness
C.Systems
D.Top-line initiatives
Q:
What type of analysis documents the possible threats to your organization and its assets?
A.Impact analysis
B.Impact scenario analysis
C.Requirements recovery analysis
D.Threat analysis
Q:
Which of the following is not a common Web-centric metric?
A.Unique visitors
B.Total hits
C.Throughput
D.Conversion rate
Q:
If you were to determine the number of people who bought some item from your Web site and compare this to the number of visitors, what metric would you measure?
A.Hits
B.CPM
C.Buyer ratio
D.Conversion rate
Q:
What is a baseline value that a system seeks to attain?
A.Milestone
B.Benchmark
C.Quality measures
D.Criterion
Q:
Which metric assesses whether or not some function or task is completed the fastest?
A.Benchmark
B.Effectiveness
C.Efficiency
D.Fitting metrics
Q:
Which metric assesses whether or not the right functions or tasks were executed?
A.Benchmark
B.Effectiveness
C.Efficiency
D.Fitting metrics
Q:
If your task was to determine if your clothing store demonstrated effectiveness, which of the following activities would you measure?
A.The level of traffic coming into your store
B.The time it takes to process customer's purchases
C.The number of mistakes made by employees working the cash register
D.The number and amount of purchases made by customers who visit the store
Q:
Which type of infrastructure will store applications and information in two or more locations to improve network performance and traffic?
A.Centralized
B.Client/server
C.Distributed
D.Decentralized
Q:
If your task was to determine if your clothing store demonstrated efficiency, which of the following activities would you measure?
A.The number of times a customer wants a particular item that is not in inventory
B.The number of times a salesperson can not answer customer questions correctly
C.The number of customers who visit your store
D.Each of these activities measure efficiency
Q:
Which type of infrastructure must determine the location of specific applications and information before it can respond to requests from end users or applications?
A.Decentralized
B.Client/server
C.Distributed
D.Centralized
Q:
What does an infrastructure-centric metric measure?
A.Efficiency
B.Speed
C.Capacity
D.Efficiency, speed, and capacity
Q:
Which type of infrastructure has one or more computers that provide services to other computers?
A.Centralized
B.Decentralized
C.Distributed
D.Client/server
Q:
Which infrastructure-centric metric measures the amount of information that can pass through a system in a given amount of time?
A.Transaction speed
B.Accuracy
C.Throughput
D.Bandwidth
Q:
Which type of infrastructure divides functions among connected computer on a network while centralizing processing and storage for all information?
A.Centralized
B.Client/server
C.Decentralized
D.Distributed
Q:
Which infrastructure-centric metric measures the speed at which a system can process a transaction?
A.Transaction speed
B.Accuracy
C.Throughput
D.Reaction time
Q:
What is the primary advantage of the client/server infrastructure?
A.It off-loads the application programs and information from the server
B.It increases the speed or movement of information in the network
C.It increases the power of processing
D.It increases the speed of transmission and the power of processing
Q:
Which infrastructure-centric metric measures the down-time of an information system?
A.Accuracy
B.Throughput
C.System availability
D.System downtown
Q:
If you were working in Raleigh, NC and the main computer located in New York City sent the computer application and data to your computer for processing, you would be using a _____ infrastructure.
A.Decentralized
B.Distributed
C.Centralized
D.Client/server
Q:
Which infrastructure-centric metric measures the error rate or the number of errors per thousand (or million) that an information system generates?
A.Accuracy
B.Throughput
C.Scalability
D.Critical success factor
Q:
If you were working in Princeton, NJ and all of your ERP application ran from a computer located in Philadelphia, PA you would be using a _____ infrastructure.
A.Client/server
B.Centralized
C.Decentralized
D.Distributed
Q:
If you were working in an environment where each IT system was partitioned into layers and each layer performed a specific function, what type of infrastructure would you be using?
A.Distributed
B.Client/server
C.Decentralized
D.Tiered
Q:
In what type of tiered infrastructure do all the computing resources sit on one computer?
A.1-tier
B.2-tier
C.3-tier
D.4-tier
Q:
In what type of tiered infrastructure does the client handle the display and the server handles the request?
A.1-tier
B.2-tier
C.3-tier
D.4-tier
Q:
What type of tiered infrastructure is the most common approach used for Web applications today?
A.1-tier
B.2-tier
C.3-tier
D.4-tier
Q:
What is the process of continuously measuring system results and comparing those results to values a system seeks to attain?
A.Critical milestones
B.Benchmarking
C.Quality testing
D.Criterion checking
Q:
What type of IT infrastructure involves distributing the information and processing power of IT systems via a network?
A.Centralized
B.Client/server
C.Decentralized
D.Distributed
Q:
When did the second generation of ERP systems occur?
A.Late 1970s
B.Early 1980s
C.Late 1980s
D.Early 1990s
Q:
What is the primary advantage to a centralized infrastructure?
A.It's adherence to strict standards throughout the systems
B.Flexibility in addressing end user and departmental needs
C.It allows for a high degree of control
D.Open access to information
Q:
With the second generation of ERP systems, what type of business application emerged?
A.BI
B.Data warehouses
C.DSS and EIS
D.Artificial intelligence
Q:
What is the main disadvantage of a centralized infrastructure?
A.Lack of standards for hardware, software, procedures, and operations
B.Uncontrolled access to information
C.Inflexibility
D.Low degree of control over data and information
Q:
What is a contemporary name for executive information systems?
A.Strategic information systems (SIS)
B.Human resources information systems (HRIS)
C.Digital dashboards
D.Management Information Systems (MIS)
Q:
Because a _____ infrastructure connects all of its information systems, it can share information and applications.
A.Centralized
B.Connected
C.Decentralized
D.Distributed
Q:
What type of business application encompasses all the resource planning for an organization including product design, warehousing, materials planning, capacity planning, and communications systems?
A.ERP
B.CRM
C.MRP
D.MRP II
Q:
Which of the following is not a primary goal of an ERP system within a service-oriented architecture?
A.Provide interoperability between different vendors of ERP systems
B.Open communications and access points to customers
C.Conceal the IT infrastructure that supports ERP systems
D.Provide interoperability between ERP systems within your organization
Q:
What does interoperability refer to?
A.Two or more computing components sharing information and resources
B.Separate systems sharing the same communication pathways
C.Data mining systems gather data from the same data warehouse
D.Open communications between distinct functional areas
Q:
What is the difference between interoperability and sustainable interoperability?
A.Interoperability deals with information systems; sustainable interoperability deals with systems and human resources
B.There is no significant difference; both terms depend on the evolution of technology
C.Interoperability deals with communication systems; sustainable interoperability deals with data warehouses and data mining
D.Interoperability deals with the open communication between systems; sustainable interoperability extends that concept with plugging in new modules to existing systems
Q:
Which of the following is not considered a dominate player in ERP systems?
A.Oracle and PeopleSoft
B.SSA Global
C.Cognos
D.Microsoft
Q:
The ERP market has been growing at a rate of at least 30% per year. Why?
A.Advances in technology
B.Advances in DBMS
C.The development of BI
D.Globalization
Q:
Which of the following is not a reason for the rapid increase in ERP systems?
A.Globalization
B.Market maturity in developed countries
C.Advances in information and communication technology
D.Increase investments in data warehousing and mining
Q:
What is the fundamental underlying infrastructure for any IT environment?
A.Databases
B.Software
C.Networks
D.Hardware
Q:
What type of IT infrastructure involves little or no sharing of IT and other computing resources?
A.Centralized
B.Distributed
C.Client/server
D.Decentralized
Q:
What type of IT infrastructure evolved from users or departments developing their own systems or applications without any central control?
A.Centralized
B.Distributed
C.Client/server
D.Decentralized
Q:
There are many disadvantages to decentralized infrastructures. Which one is not one of these?
A.Prevents users from easily combining processing power
B.Systems and software solutions are inflexible
C.Users are unable to compare information between various systems
D.It encourages data duplication and inconsistencies in information
Q:
What type of IT infrastructure involves sharing information systems in one central area or mainframe?
A.Client/server
B.Decentralized
C.Centralized
D.Distributed
Q:
Several years ago, the IRS created a remote network access infrastructure that allowed employees to work offsite and from home. What was the name of this system?
A.Internet Connection Companion Site (ICCS)
B.Access Remote Telecommunications Interface (ARTI)
C.Work interface From Anywhere (WiFA)
D.Enterprise Remote Access Project Virtual Private Network
Q:
What was the real significance of first-generation ERP systems?
A.Speed
B.Access to data
C.Greater accuracy with scheduling orders
D.Reducing the need for supplies from vendors
Q:
An SOA mentality has many advantages. Which of the following is not one of these?
A.It allows an organization to be lean, efficient, and effective
B.Is reactive in nature and to waits until technology and changes in the environment are stable
C.Responds quickly to and adapts to new advances in technology
D.Transforms its processes, structure, and HR initiatives to mach a changing workforce
Q:
What does an IT-enabled SOA philosophy provide for the customers of organization?
A.Access to corporate databases
B.Multi-channel service delivers options
C.Customizable products and services
D.Multi-channel services, and customizable products and services
Q:
What type of technology would allow a customer in a SOA environment to connect to any communications channel (e.g., fax or Web) in an organization?
A.Database
B.Internet
C.Plug-and-play
D.Telecommunication relay