Q&A Hero

Q: A ____ establishes the distinct arena in which the business marketer competes. a. target market b. product market c. market segment d. competitive analysis

Q: Which of the following are means by which a marketer can implement a microsegmentation strategy? a. Importance of the purchase. b. Attitudes toward vendors. c. Organizational Innovativeness. d. (a) and (b) only. e. (a) and (c) only.

Q: Based on the volume of their purchases, _____ are the most important commercial customers in the business or industrial market. a. construction companies b. manufacturers c. transportation companies d. service firms (e.g., hotels) e. health care facilities

Q: When each industrial salesperson performs all of the selling tasks associated with all of the firm's products, and performs these tasks for all customers in a particular territory, the sales force is organized on: a. a customer basis. b. a market-centered basis. c. a geographical basis. d. a product basis. e. a cluster basis.

Q: The geographic dispersion of customers and competitive strategies have very little influence on the choice of industrial channels.

Q: Which of the following statements is false in regard to brand attitude for high-technology firms? a. The appointment of a well-recognized executive officer who introduced a new strategy increases b. Brand attitude is independent of competitive actions. c. Changes in brand attitude have been shown to be associated with stock market performance. d. Investments in building brand attitude for high-technology firms increases the firm's value.

Q: The criteria marketers use to evaluate the degree to which the firm can effectively focus its marketing efforts on chosen segments is: a. accessibility. b. measurability. c. sustainability. d. compatibility. e. responsiveness.

Q: Concerning manufacturing customers, the business market is: a. concentrated by size. b. geographically concentrated. c. experiencing declining growth in many large metropolitan areas. d. all of the above. e. (a) and (b) only.

Q: The product-oriented sales organization presents which of the following disadvantages? a. A "critical mass" of demand is required to offset the associated costs. b. Compared to other ways of organizing the sales force, the salesperson has the greatest degree of latitude in choosing which products and customers to emphasize. c. Several salespersons may be required to meet the diverse product requirements of a single customer. d. all of the above e. both (a) and (c)

Q: The availability of good intermediaries and product characteristics are two factors that often limit the choice of industrial channels.

Q: The percentage of organizational buyers who have a positive image of a company minus the buyer with a negative opinion is called: a. brand attitude. b. brand equity. c. a strong brand d. none of the above.

Q: The Thompson Spring Company has developed a separate marketing strategy for each of the industries that uses its products. These industries include makers of machine tools, bicycles, surgical devices, telephones, and missile systems. This provides an illustration of segmentation on the basis of: a. usage rate. b. product application. c. type of buying situation. d. the structure of procurement. e. key decision criteria.

Q: The business market consists of the following three components: a. commercial enterprises, resellers, and government. b. manufacturers, institutions, and defense. c. manufacturers, service organizations, and government. d. commercial enterprises, service organizations, and government. e. commercial enterprises, institutions, and government.

Q: The best practices of high-performing salespeople can provide a. relational adaptiveness to a sales effort b. Improved role definition to the sales job c. the opportunity to create relationship congruity d. relationship quality to the sales team e. a template for improving the client management process.

Q: The two critical elements of the distributor's function are to secure financing and have products readily available.

Q: In stage three of the quality movement attention shifts: a. from zero defects in products to zero defections in customers. b. to customer loyalty. c. to the conformance to standards or success in meeting specifications. d. (a) and (b) only. e. (a) and (c) only.

Q: Business market segmentation at the _____ level requires a higher level of market knowledge and, therefore, a greater investment in research. a. geographic b. macro c. micro d. demographic e. aggregate

Q: Distinguish consumer misbehavior from consumer problem behavior with examples.

Q: Discuss the motivations behind consumer misbehavior.

Q: Discuss the effect of moral beliefs on ethical decision making and consumer misbehavior.

Q: What role does value play in consumer misbehavior?

Q: Define consumer misbehavior. Discuss retail borrowing as an instance of consumer misbehavior.

Q: SCHOOL COUNSELOR SCENARIOClarence works as a school counselor in a high school. She finds her job very challenging as she has to help teenagers deal with a variety of problems. Her years on the job have given Clarence startling insight on teen behavior. Many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adult behavior." Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power, with some even comparing it to the high they get with substance abuse. Some go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Most students report that they experience a high amount of peer pressure. Many students suffer from eating disorders brought about by the pressure to comply with a certain body type. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. Clarence believes that growing up is troublesome for many but she is always hopeful that most problems can be tackled. Once, her school organized an interstate workshop on drunk driving. It was sponsored by a huge corporate house with the intention of helping the student community. Clarence was happy that it was a big success. Refer to School Counselor Scenario. When Clarence's school organized an interstate workshop on drunk driving, it was sponsored by a huge corporate house with the intention of helping the student community. Which of the following is being employed by the corporate house to fulfill its corporate social responsibility?a. Ethical dutiesb. Altruistic dutiesc. Rational dutiesd. Obligatory initiativese. Partnership initiatives

Q: SCHOOL COUNSELOR SCENARIOClarence works as a school counselor in a high school. She finds her job very challenging as she has to help teenagers deal with a variety of problems. Her years on the job have given Clarence startling insight on teen behavior. Many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adult behavior." Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power, with some even comparing it to the high they get with substance abuse. Some go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Most students report that they experience a high amount of peer pressure. Many students suffer from eating disorders brought about by the pressure to comply with a certain body type. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. Clarence believes that growing up is troublesome for many but she is always hopeful that most problems can be tackled. Once, her school organized an interstate workshop on drunk driving. It was sponsored by a huge corporate house with the intention of helping the student community. Clarence was happy that it was a big success. Refer to School Counselor Scenario. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. These girls are most likely suffering from _____.a. bulimiab. anorexiac. orthorexia nervosad. picae. rumination disorder

Q: SCHOOL COUNSELOR SCENARIOClarence works as a school counselor in a high school. She finds her job very challenging as she has to help teenagers deal with a variety of problems. Her years on the job have given Clarence startling insight on teen behavior. Many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adult behavior." Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power, with some even comparing it to the high they get with substance abuse. Some go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Most students report that they experience a high amount of peer pressure. Many students suffer from eating disorders brought about by the pressure to comply with a certain body type. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. Clarence believes that growing up is troublesome for many but she is always hopeful that most problems can be tackled. Once, her school organized an interstate workshop on drunk driving. It was sponsored by a huge corporate house with the intention of helping the student community. Clarence was happy that it was a big success. Refer to School Counselor Scenario. Some high school seniors go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Which of the following motivations of consumer misbehavior best explains this behavior?a. Thrill-seekingb. Pathological socializationc. Opportunismd. Provocative situational factorse. Lack of moral constraints

Q: SCHOOL COUNSELOR SCENARIOClarence works as a school counselor in a high school. She finds her job very challenging as she has to help teenagers deal with a variety of problems. Her years on the job have given Clarence startling insight on teen behavior. Many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adult behavior." Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power, with some even comparing it to the high they get with substance abuse. Some go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Most students report that they experience a high amount of peer pressure. Many students suffer from eating disorders brought about by the pressure to comply with a certain body type. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. Clarence believes that growing up is troublesome for many but she is always hopeful that most problems can be tackled. Once, her school organized an interstate workshop on drunk driving. It was sponsored by a huge corporate house with the intention of helping the student community. Clarence was happy that it was a big success. Refer to School Counselor Scenario. Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power. Some even compare it to the high they get with substance abuse. Which of the following motivations of consumer misbehavior best explains this acknowledgment?a. Unfulfilled aspirationsb. Thrill-seekingc. Differential associationd. Pathological socializatione. Opportunism

Q: SCHOOL COUNSELOR SCENARIOClarence works as a school counselor in a high school. She finds her job very challenging as she has to help teenagers deal with a variety of problems. Her years on the job have given Clarence startling insight on teen behavior. Many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adult behavior." Teenagers with a history of cyberbullying acknowledge that the act gives them a feeling of dominance and power, with some even comparing it to the high they get with substance abuse. Some go about destroying school property because they believe that the education system has done them more harm than good. These teenagers believe that destroying school property is a way to get back at the education system. Most students report that they experience a high amount of peer pressure. Many students suffer from eating disorders brought about by the pressure to comply with a certain body type. Many girls feel the need to eat frequent huge meals and make themselves throw up afterward. Clarence believes that growing up is troublesome for many but she is always hopeful that most problems can be tackled. Once, her school organized an interstate workshop on drunk driving. It was sponsored by a huge corporate house with the intention of helping the student community. Clarence was happy that it was a big success.Refer to School Counselor Scenario. According to Clarence's observations, many high school seniors with a binge drinking problem perceive nothing wrong with their behavior, viewing it more as a requisite for acceptance in what is considered "adultbehavior." Which of the following components of moral beliefs is most likely responsible for how the students perceive binge drinking?a. Rationalismb. Contractualismc. Relativismd. Determinisme. Utilitarianism

Q: CIGARETTE MARKETING SCENARIOThe marketing of cigarettes, a legal product, has a storied past. Prior to 1971, this product was advertised heavily on television. Some ads even suggested that doctors recommended certain brands over others. Consumer groups have claimed that tobacco manufacturers knew the harmful effects of smoking but hid it from consumers and continued to market the product. Now there are several restrictions on the marketing of cigarettes, many resulting from a master settlement with several states to limit liability from future lawsuit claims. Gone are the days of sports sponsorships and billboards that tobacco manufacturers relied on heavily after the broadcast advertising ban. The current threat to cigarette marketing is the Tobacco Control Act, which requires graphic warning labels that will take up a substantial portion of the package. Refer to Cigarette Marketing Scenario. Tobacco companies have lost several lawsuits brought by smokers or their families, and juries have awarded them damages to cover the cost of their health care as well as damages to punish the companies for their wrongdoing, resulting in multi-million dollar awards to the plaintiffs. Damages intended to cover the cost of consumers' health care are called _____ damages.a. punitiveb. compensatoryc. statutoryd. nominale. exemplary

Q: CIGARETTE MARKETING SCENARIOThe marketing of cigarettes, a legal product, has a storied past. Prior to 1971, this product was advertised heavily on television. Some ads even suggested that doctors recommended certain brands over others. Consumer groups have claimed that tobacco manufacturers knew the harmful effects of smoking but hid it from consumers and continued to market the product. Now there are several restrictions on the marketing of cigarettes, many resulting from a master settlement with several states to limit liability from future lawsuit claims. Gone are the days of sports sponsorships and billboards that tobacco manufacturers relied on heavily after the broadcast advertising ban. The current threat to cigarette marketing is the Tobacco Control Act, which requires graphic warning labels that will take up a substantial portion of the package.Refer to Cigarette Marketing Scenario. Tobacco companies have been fighting lawsuits brought against them by ailing smokers or families who have lost loved ones to smoking-related illnesses. Lawsuits that hold these companies responsible for ailing smokers are examples of _____.a. comparative responsibilityb. command responsibilityc. secondary liabilityd. vicarious liabilitye. products liability

Q: CIGARETTE MARKETING SCENARIOThe marketing of cigarettes, a legal product, has a storied past. Prior to 1971, this product was advertised heavily on television. Some ads even suggested that doctors recommended certain brands over others. Consumer groups have claimed that tobacco manufacturers knew the harmful effects of smoking but hid it from consumers and continued to market the product. Now there are several restrictions on the marketing of cigarettes, many resulting from a master settlement with several states to limit liability from future lawsuit claims. Gone are the days of sports sponsorships and billboards that tobacco manufacturers relied on heavily after the broadcast advertising ban. The current threat to cigarette marketing is the Tobacco Control Act, which requires graphic warning labels that will take up a substantial portion of the package.Refer to Cigarette Marketing Scenario. Cigarettes are an example of _____ products.a. deficientb. salutaryc. pleasingd. desirablee. rational

Q: CIGARETTE MARKETING SCENARIOThe marketing of cigarettes, a legal product, has a storied past. Prior to 1971, this product was advertised heavily on television. Some ads even suggested that doctors recommended certain brands over others. Consumer groups have claimed that tobacco manufacturers knew the harmful effects of smoking but hid it from consumers and continued to market the product. Now there are several restrictions on the marketing of cigarettes, many resulting from a master settlement with several states to limit liability from future lawsuit claims. Gone are the days of sports sponsorships and billboards that tobacco manufacturers relied on heavily after the broadcast advertising ban. The current threat to cigarette marketing is the Tobacco Control Act, which requires graphic warning labels that will take up a substantial portion of the package. Refer to Cigarette Marketing Scenario. Many chain smokers try to quit smoking. However, a lot of them simply cannot quit the habit despite their best attempts. This is an example of _____ consumption.a. compulsiveb. addictivec. unethicald. irrationale. impulsive

Q: CIGARETTE MARKETING SCENARIOThe marketing of cigarettes, a legal product, has a storied past. Prior to 1971, this product was advertised heavily on television. Some ads even suggested that doctors recommended certain brands over others. Consumer groups have claimed that tobacco manufacturers knew the harmful effects of smoking but hid it from consumers and continued to market the product. Now there are several restrictions on the marketing of cigarettes, many resulting from a master settlement with several states to limit liability from future lawsuit claims. Gone are the days of sports sponsorships and billboards that tobacco manufacturers relied on heavily after the broadcast advertising ban. The current threat to cigarette marketing is the Tobacco Control Act, which requires graphic warning labels that will take up a substantial portion of the package.Refer to Cigarette Marketing Scenario. Jose owns a convenience store and refuses to sell cigarettes even though he knows he can make a lot of money by doing so. He believes that it is a disservice to consumers to sell things that are harmful to them. Which of the following best represents Jose's belief about selling cigarettes?a. Moral equityb. Relativismc. Contractualismd. Teleologye. Utilitarianism

Q: Which of the following are intended to cover costs incurred by a consumer due to an injury?a. Statutory damagesb. Nominal damagesc. Punitive damagesd. Compensatory damagese. Exemplary damages

Q: A consumer was awarded $10 million in a lawsuit after she was left paralyzed in an accident in which her vehicle rolled over. It was determined that the automobile company should pay her $2 million for medical care expenses, and an additional $8 million to punish the company for selling a faulty product. What type of damages does the $8 million represent? a. Punitive damages b. Compensatory damages c. Nominal damages d. Expectation damages e. Actual damages

Q: The "foot-in-the-door" selling technique is based on the _____ theory. a. belief congruence b. self-perception c. expectation states d. equity e. elaboration

Q: The marketing technique in which consumers are completely unaware that they are being marketed to is called _____ marketing. a. ambush b. cause c. stealth d. cloud e. live-in

Q: The "I"m working for you!" selling technique relies on the _____ theory. a. belief congruence b. self-perception c. expectation states d. equity e. elaboration

Q: Marcie works as a salesperson for a major cosmetics manufacturer. She normally begins by approaching potential customers with very expensive products, even though she knows that they will refuse. This refusal makes it easier for Marcie to sell other products which are relatively cheaper by showing consumers that she has been "apparently hurt" by their rejection. This is an example of the _____ sales technique. a. foot-in-the-door b. door-in-the-face c. even-a-penny-will-help d. "I"m working for you!" e. two-steps-forward

Q: The act of charging a higher than reasonable price for a good that occurs following some kind of natural disaster or event is called _____. a. price gouging b. price fixing c. hoarding d. shilling e. infiltrating

Q: When Jeff got a new cell phone, he gave his old phone to his daughter. He had bought it the year before. It was in a relatively good working condition though he had lost the charger for it. However, when Jeff went to the store to buy the charger, the salesman told him that the chargers for the older model were no longer available in the market. This is an example of _____. a. forward compatibility b. continuous obsolescence c. format rot d. planned obsolescence e. backward compatibility

Q: Rocco's Seafood restaurant claims to have the "best shrimp po-boy in town!" Which of the following is this an example of? a. Scam ad b. Puffery c. Astroturfing d. Ambushing e. Hoarding

Q: Which of the following provides the Federal Trade Commission (FTC) with jurisdiction over misleading or false advertising? a. The Sherman Antitrust Act b. The Clayton Act c. The Wheeler-Lea Act d. The Consumer Product Safety Improvement Act e. The Wall Street Reform and Consumer Protection Act

Q: The Federal Food and Drug Act of 1906: a. prohibits misleading practices associated with food and drug marketing. b. establishes that marketers must present proper packaging and content information about products. c. protects public health by giving the Food and Drug Administration certain authority to regulate the tobacco industry. d. aims at ensuring the safety of U.S. food supply. e. aims at establishing sanitary conditions for all food products.

Q: Starz Inc., a beverage manufacturer, conducts regular quality checks to ensure the efficiency of its manufacturing processes. These quality checks focus on minimizing environmental impact as well as the optimal and sustainable utilization of natural resources. Which of the following is being employed by Starz Inc. to fulfill its corporate social responsibility? a. Greenwashing b. Altruistic duties c. Rational duties d. Strategic initiatives e. Partnership initiatives

Q: Cause-related marketing activities involve a company strategically engaging in socially responsible activities in order to increase the value of the firm, such as a company donating to a cause every time a consumer purchases its product. These types of marketing activities would most likely be categorized as an organization's _____. a. ethical duties b. altruistic duties c. strategic initiatives d. partnership initiatives e. rational duties

Q: Procter & Gamble, makers of Tide laundry detergent, set up mobile stations called Loads of Hope where people affected by natural disasters such as Hurricane Katrina can do their laundry for free. Which of the following is being employed by Procter & Gamble to fulfill its corporate social responsibility? a. Ethical duties b. Altruistic duties c. Rational duties d. Obligatory initiatives e. Partnership initiatives

Q: Products that deliver high utilitarian and hedonic value and that benefit both consumers and society in the long run are called _____ products. a. salutary b. pleasing c. desirable d. deficient e. convenience

Q: Carbonated drinks loaded with sugar and having little nutritional value are examples of _____ products. a. deficient b. specialty c. salutary d. pleasing e. desirable

Q: The Chevrolet Volt, an electric car, was given the International Engine of the Year Award for the best fuel economy in the green engine category in 2012. The Chevrolet Volt is an example of a _____ product. a. deficient b. salutary c. pleasing d. desirable e. convenience

Q: Products that provide hedonic value to consumers but may be harmful in the long run are known as _____ products. a. deficient b. salutary c. pleasing d. desirable e. rational

Q: Products that have little to no potential to create value of any type are also known as _____ products. a. pleasing b. salutary c. desirable d. deficient e. liable

Q: Which of the following is used to describe the activities of various groups to protect basic consumer rights? a. Commodity fetishism b. Consumer ethnocentrism c. Commercialism d. Freeganism e. Consumerism

Q: Which of the following eating disorders is characterized by the consumption of large amounts of food while feeling a general loss of control over intake? a. Binge eating b. Anorexia c. Pica d. Orthorexia nervosa e. Rumination disorder

Q: Wilma is a victim of the recent "size zero" trend. She was a regular size 6 before she started depriving herself of her daily food intake to become a size zero. Wilma is most likely suffering from _____. a. binge eating b. anorexia c. bulimia d. pica e. diabulimia

Q: Which of the following eating disorders includes the starving of one's body in the pursuit of thinness? a. Binge eating b. Bulimia c. Anorexia d. Diabulimia e. Pica

Q: Which of the following eating disorders includes binge eating episodes followed by self-induced vomiting? a. Bulimia b. Anorexia c. Orthorexia nervosa d. Pica e. Rumination disorder

Q: Compulsive shopping is also sometimes referred to as _____. a. pathological socialization b. oniomania c. anomie d. kleptomania e. retail borrowing

Q: Anne spends hours every week shopping following her divorce. Even though her buying pattern has considerably reduced the balance in her account from the divorce settlement, Anne claims that it helps her to cope with the emotional vacuum left by the separation from her husband. Which of the following best describes Anne's behavior? a. Impulsive shopping b. Addictive buying c. Addictive shopping d. Compulsive buying e. Impulsive buying

Q: Which of the following best describes chronic, repetitive purchasing behaviors that are in response to negative events or feelings? a. Compulsive shopping b. Compulsive buying c. Addictive shopping d. Addictive buying e. Impulsive shopping

Q: Jane, who recently suffered a minor cardiac arrest, has been advised by her cardiologist to avoid smoking and drinking. However, despite her best efforts, she has been unable to resist the temptation to smoke or drink as she is too dependent on them and has withdrawal symptoms whenever she tries to quit. Jane's behavior can be best described as _____ consumption. a. irrational b. unplanned c. impulsive d. addictive e. suicidal

Q: A physiological dependency on the consumption of a product is also known as _____. a. commodity fetishism b. commodity narcissism c. impulsive consumption d. compulsive consumption e. addictive consumption

Q: Which of the following best describes repetitive, excessive, and purposeful consumer behaviors that are performed as a response to tension, anxiety, or obtrusive thoughts? a. Commodity fetishism b. Impulsive consumption c. Compulsive consumption d. Addictive consumption e. Commodity narcissism

Q: Martin and his friends frequently get wild while attending football games. At such times, they tend to be verbally abusive, loud, and obnoxious. They often utter profanities at the referees and players, and get into frequent squabbles with fellow spectators. Which of the following best describes Martin and his friends' behavior? a. Dysfunctional fan behavior b. Detrimental behavior c. Culture jamming d. Pathological socialization e. Fan extremism

Q: Bart likes to deface people on billboards by drawing mustaches on their faces. He also changes the words in the ads to reflect something to the contrary. He does this on poster ads in subway stations and transportation shelters. Which of the following best describes Bart's behavior? a. Phishing b. Identity theft c. Spoofing d. Culture jamming e. Vishing

Q: Sarah had to close her account on an online social networking site after repeated attempts by some of her classmates to sully her reputation with regular postings of unwarranted and unflattering details of her personal life. The behavior of her classmates can be best described as _____. a. phishing b. identity theft c. cyberbullying d. spamming e. web spoofing

Q: Which of the following is an example of consumer misbehavior? a. Eating disorders b. Problem gambling c. Compulsive shopping d. Binge drinking e. Cyberbullying

Q: Which of the following is an example of consumer problem behavior? a. Cyberbullying b. Identity theft c. Eating disorders d. Illegitimate complaining e. Drunk driving

Q: A man of few words, Tom is a typically soft spoken and mild-mannered guy. However, recently, when in line to book tickets for the first show of a new movie starring his favorite actors, he yelled and created a scene as the tickets got sold out before his turn at the counter. Which of the following motivations of consumer misbehavior best explains Tom's behavior? a. Thrill-seeking b. Differential association c. Pathological socialization d. Provocative situational factors e. Opportunism

Q: Many consumers illegally download music and movies from the Internet because they perceive a low risk of getting caught. This is an example of consumer misbehavior most likely motivated by _____. a. unfulfilled aspirations b. thrill-seeking c. differential association d. pathological association e. opportunism

Q: Myrna is an anti-capitalist. She thinks that capitalism feeds consumers' hedonistic desires, pollute the earth, and make excessive profits. One evening, on her way back from work, Myrna threw rocks through several retailers' windows in an upscale neighborhood. She did this as a form of revenge against capitalism. Which of the following motivations of consumer misbehavior best explains Myrna's behavior? a. Unfulfilled aspirations b. Thrill-seeking c. Pathological socialization d. Opportunism e. Provocative situational factors

Q: Which of the following explains why groups of people replace one set of acceptable norms with another set that others view as unacceptable? a. Criminalization b. Psychopathy c. Differential association d. Pathological socialization e. Reintegrative shaming

Q: Many consumers who practice shoplifting acknowledge that they do it because they get a feeling of exhilaration when they realize they can get away with it. Which of the following motivations of consumer misbehavior best explains this reaction? a. Unfulfilled aspirations b. Thrill-seeking c. Differential association d. Pathological socialization e. Opportunism

Q: Clark has been craving for the latest iPhone in the market. He is still repaying his student loan and hence unable to afford to buy the iPhone even though he has a job. However, Clark ends up buying an iPhone at a throwaway price from the black market. Which of the following is most likely representative of Clark's perceived misbehavior? a. Unfulfilled aspirations b. Lack of moral constraints c. Differential association d. Pathological socialization e. Thrill-seeking

Q: When Gerald returned a used product at the retailer he bought it from, and managed to get a refund, he was happy with himself as he was able to buy a new laptop with the refunded money. This is an example of _____ evaluation. a. dysteleological b. deontological c. analogical d. teleological e. ideological

Q: Which of the following types of ethical evaluations focuses on the consequences of behaviors and the individual's assessment of those consequences? a. Dysteleological evaluations b. Teleological evaluations c. Deontological evaluations d. Analogical evaluations e. Ideological evaluations

Q: When Henry returned a used product for a refund at the retailer he bought it from, he asked himself if what he was doing was right. This is an example of _____ evaluation. a. dysteleological b. deontological c. analogical d. teleological e. ideological

Q: Which of the following types of ethical evaluations focuses on specific actions? a. Dysteleological evaluations b. Teleological evaluations c. Deontological evaluations d. Analogical evaluations e. Ideological evaluations

Q: Sam is a music buff. He downloads the latest music from unregistered sites, compiles them, and shares them with his friends. Sam, who is otherwise a law-abiding citizen, believes that such an act cannot be sanctioned by law. Which of the following best represents Sam's belief? a. Contractualism b. Rationalism c. Relativism d. Determinism e. Utilitarianism

Q: While on a holiday in China, Nina was invited by one of her Chinese friends to her home for tea. While being served tea, Nina noticed that Yin poured the tea in such a way that the spout of the teapot was not pointing directly at Nina, as such an act of pointing the spout at the person being served would be considered impolite in Chinese culture. Which of the following best represents the cultural perception of such an act as being impolite? a. Rationalism b. Contractualism c. Relativism d. Determinism e. Utilitarianism

Q: Which of the following represents beliefs about the social acceptability of an act? a. Rationalism b. Contractualism c. Relativism d. Determinism e. Utilitarianism