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Q:
A group of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise in that area by interacting on an ongoing basis are called ________.
A) virtual team
B) communities of practice
C) communities of knowledge
D) blogosphere
Q:
Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?
A) background question
B) past behavior question
C) situational question
D) job knowledge question
Q:
A group of bloggers who share information on the latest advances in computer aided graphics would be an example of this.
A) knowledge circle
B) self-managed team
C) virtual team
D) communities of practice
Q:
Consider the question: "Can you provide an example of a specific instance where you provided leadership in a difficult situation?" What type of question is this?
A) background question
B) behavioral question
C) situational question
D) job knowledge question
Q:
With regard to social networks, many companies are now
A) encouraging employees to use social networks as a tool to work collaboratively.
B) discouraging younger employees from using company in-house networks for customer networking.
C) encouraging younger employees to seek counseling for social network addiction.
D) discouraging older employees to make social connections on social networks
Q:
All of the following will most likely improve the structure of an interview EXCEPT ________.
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) asking candidates to describe themselves
D) using a standardized interview form
Q:
A survey on email and content security found that ________ of companies saw their businesses affected by the exposure of sensitive information.
A) less than 5 percent
B) almost 10 percent
C) one quarter
D) one half
Q:
Which question below is an example of a behavioral question?
A) "Can you tell me about a time when you solved a really difficult problem?"
B) "What is your attitude about working with a sales team instead of independently?"
C) "What factors do you consider before underwriting an insurance policy for a new client?"
D) "What are your long-term goals and aspirations as a social worker?"
Q:
Two main communication challenges of using company internet systems are legal issues and ________.
A) bandwidth limitations
B) lack of personal interaction
C) poor grammar
D) inability to handle visual impaired customers
Q:
Which question below is an example of a situational question?
A) "Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do?"
B) "Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker?"
C) "What work experiences, training, or other qualifications do you have for working in a teamwork environment?"
D) "What factors should one consider when developing a television advertising campaign?"
Q:
Which of the following is the most likely outcome of using the same questions with all candidates being interviewed?
A) responses improved
B) weaknesses revealed
C) reliability limited
D) bias reduced
Q:
In a short essay, describe the drawbacks of an employee being part of a fully networked organization.
Q:
In order to conduct an effective interview, interviewers should NOT ask job candidates about their ________.
A) knowledge
B) lifelong goals
C) willingness
D) motivation
Q:
In a short essay, describe the benefits of an employee being part of a fully networked organization.
Q:
What is the first step in conducting an effective interview?
A) studying the job description
B) developing relevant questions
C) establishing rapport with candidates
D) asking technical questions
Q:
In a short essay, explain the ways that groups can "meet" through technology to communicate and share information.
Q:
Most shorthand abbreviation messages originate in the "culture" of text messaging.
Q:
How many interviewers usually make up a panel interview?
A) 0-1
B) 2-3
C) 5-6
D) 7-9
Q:
Because of its high costs, companies don't save money using teleconferencing compared to traveling.
Q:
Which of the following is an example of a job knowledge question?
A) "What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?"
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"
C) "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?"
D) "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?"
Q:
Which of the following is a true statement regarding structured situational interviews?
A) Answers are compared to industry standards.
B) Hypothetical questions are typically avoided.
C) Job descriptions are written after the interview.
D) Interviews are usually conducted by a panel.
Q:
A drawback to instant messaging is that it creates security problems.
Q:
Which of the following best expresses the philosophy of a learning culture within an organization?
A) Knowledge is a resource.
B) Knowledge is a weapon.
C) Knowledge is better than power.
D) Learning is easy.
Q:
After creating questions for a structured situational interview, ________ need to be developed for scoring purposes.
A) grade definitions
B) alternative rankings
C) benchmark answers
D) human resource metrics
Q:
Which of the following best explains why Internet jargon tends to evolve most quickly from cell phone users rather than computer users?
A) More people use cell phones than ever before, causing them to lead the way in every electronic trend.
B) Cell phone keyboards are small and awkward to use so users abbreviate to avoid typing.
C) Cell phone keyboards are compact and efficient, causing users to type more frequently.
D) Cell phones have abbreviations that are built into their software applications. These abbreviations tend to get adopted by consumers.
Q:
In a structured situational interview, interview questions should primarily address ________.
A) essential job duties
B) occupational benefits
C) salary requirements
D) personality issues
Q:
What is the difference between an intranet and an extranet?
A) An extranet works only within an organization, while an intranet extends to authorized users who are outside of the organization.
B) An intranet works only within an organization, while an extranet extends to authorized users who are outside of the organization.
C) Both networks do the exact same thing and simply have different names.
D) An intranet has contact with the Internet, while an extranet does not have contact with the Internet.
Q:
What is the second step in the procedure for developing a guide for a structured situational interview?
A) rate the job's main duties
B) create interview questions
C) create benchmark answers
D) appoint the interview panel
Q:
When developing a structured situational interview, the first step in the process is to ________.
A) rate the job's main duties
B) create interview questions
C) write a job description
D) create benchmark answers
Q:
Which company would be least likely to use videoconferencing for a meeting of its designers and marketers?
A) a software company
B) a perfume company
C) a financial company
D) a publishing company
Q:
Which of the following is a real time form of communication?
A) email
B) fax
C) Skype
D) extranet
Q:
A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________.
A) nondirective situational interview
B) structured behavioral interview
C) nondirective behavioral interview
D) structured situational interview
Q:
George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process.
Which of the following most likely undermines the argument that George should use a structured situational interview to hire a media planner?
A) The HR department prefers handling job evaluations without the assistance of managers.
B) George and the HR manager lack the time required to participate in a lengthy interview process.
C) George worked as a media planner at another firm and is familiar with the tasks involved in the job.
D) Great Toys has used headhunters in the past to fill executive-level positions at the firm.
Q:
Which communication form is designed to allow users to respond at their own convenience?
A) instant messaging
B) email
C) fax
D) electronic data exchange
Q:
George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process.
Which of the following, if true, best supports the argument that George should use a structured situational interview to hire a media planner?
A) Great Toys' HR department has developed a job description for the new media planner position.
B) Great Toys' competitors typically face legal issues in the hiring process stemming from the ADA.
C) Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture.
D) Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired.
Q:
Which of the following is a trend in the area of information technology and communication?
A) Technology that is wearable.
B) Combining functions in a single device.
C) Decrease in business travel.
D) All of the above are trends.
Q:
Which of the following is NOT an advantage of email?
A) Immediate feedback
B) Can be printed
C) Convenient
D) Inexpensive
Q:
What is the best way to avoid most interview errors?
A) conduct panel interviews
B) use a structured interviewing format
C) utilize computerized interviewing technology
D) ask only situational questions during the interview
Q:
Which of the following best describes telegraphing during an interview?
A) drawing out the most useful information from an applicant
B) searching for hidden meanings in an applicant's answers
C) smiling at an applicant to suggest a desired answer
D) allowing an applicant to dominate an interview
Q:
An extranet is different from an intranet in that it ________.
A) allows participants to use the Internet
B) does not involve the Internet
C) is faster than an intranet
D) allows outside companies to participate
Q:
Which of the following terms refers to individuals asked by the EEOC to apply for employment which they do not intend to accept, for the sole purpose of uncovering unlawful discriminatory hiring practices?
A) spies
B) moles
C) testers
D) insiders
Q:
Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but no body language?
A) teleconferencing
B) videoconferencing
C) electronic data interchange
D) face-to-face meeting
Q:
When interviewing an applicant with a disability who uses assistive technology, which of the following questions should NOT be asked?
A) Have you ever experienced any problems between your technology and an employer's information system?
B) How have you addressed any barriers or obstacles that you may have encountered in previous jobs?
C) What is the severity and exact nature of your disability and how does the technology assist you?
D) What specific technology have you successfully used in previous jobs that facilitated your work?
Q:
Which kind of electronic meeting format allows participants to view nonverbal forms of communication that include facial expressions and body language?
A) teleconferencing
B) videoconferencing
C) electronic data interchange
D) face-to-face meeting
Q:
During an interview, Tanya discusses her numerous accomplishments at previous jobs and praises the interviewer frequently. Tanya is most likely using ________.
A) impression management
B) talent management
C) mixed motives
D) behavior modification
Q:
Which of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question?
A) context error
B) contrast error
C) recency error
D) primacy error
Q:
Ross can create web pages that are accessible only to members of his organization on ________.
A) an intranet
B) an extranet
C) an electronic data interchange
D) a videoconference
Q:
According to studies, which of the following has the most influence on the outcome of a job interview?
A) thank-you notes sent from the candidate to the interviewer
B) an interviewer's first impression of the candidate
C) favorable information about the candidate
D) a candidate's extroverted personality
Q:
Techniques organizations utilize to exchange standard business transaction documents, such as invoices or purchase orders, are called ________.
A) intranets
B) extranets
C) electronic data interchange
D) teleconference
Q:
Which of the following traits is most likely to be assessed accurately during an interview?
A) intelligence
B) agreeableness
C) conscientiousness
D) emotional stability
Q:
A supervisor jokingly tells a colleague, "You're fired!" in an email. What risk does the supervisor run?
A) Without verbal cues, the message may be taken seriously.
B) Without nonverbal cues, the message may sound ridiculous rather than funny.
C) Without nonverbal cues, the colleague may not believe him.
D) Without nonverbal cues, the message may be taken seriously.
Q:
In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.
Q:
Which of the following interview formats will most likely result in the highest validity?
A) structured, situational
B) unstructured, situational
C) structured, behavioral
D) unstructured, behavioral
Q:
The primary advantage of computer-aided interviews is the ability to ________.
A) identify personality traits appropriate for the industry
B) reduce time spent with unacceptable candidates
C) ask follow-up questions due to system flexibility
D) form benchmarks for current firm employees
Q:
In a short essay, explain why people's attention often wanders when they are listening to a speaker.
Q:
All of the following are common characteristics of computerized selection interviews EXCEPT ________.
A) questions presented rapidly
B) response times measured for any delays
C) questions focused on experience and skills
D) essay questions based on hypothetical situations
Q:
In a short essay, explain why it is important to refrain from making official communications when you are undergoing an emotional experience.
Q:
Which of the following best explains why an increasing number of firms use the Internet to conduct prescreening interviews?
A) high number of foreign applicants
B) globalization of manufacturing firms
C) lawsuits involving panel interviews
D) reduced recruitment budgets
Q:
In a short essay, describe four of the eight recommended methods for developing active listening skills.
Q:
Ellen is interviewing along with several other talented candidates for a position as a journalist at a newspaper. A team of interviewers will meet with all the candidates at once. The team will pose problems to the candidates and see which candidate takes the lead in formulating an answer. This is most likely an example of a ________ interview.
A) serial
B) board
C) mass
D) panel
Q:
In a short essay, explain how gender can affect communication.
Q:
An employer can most likely increase the reliability of a panel interview by ________.
A) using an unstructured interview format
B) interviewing multiple candidates simultaneously
C) providing interviewers with scoring sheets and sample answers
D) requiring candidates to participate in work sampling techniques
Q:
In a short essay, explain how information overload can serve as a barrier to effective communication.
Q:
Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their ratings into one score. This is an example of a ________ interview.
A) serial
B) panel
C) one-on-one
D) mass
Q:
In a short essay, explain how national culture can serve as a barrier to effective communication.
Q:
In a ________ interview, a panel questions several candidates simultaneously.
A) formal
B) topical
C) panel
D) mass
Q:
Kevin is interviewing for a position as a public relations specialist in a communications firm. He first meets with the HR manager. Afterwards, he meets with the department manager. Finally, he meets with the company president. Kevin is most likely experiencing a ________ interview.
A) board
B) panel
C) serial
D) mass
Q:
In a short essay, explain how language can serve as a barrier to effective communication.
Q:
Which of the following terms refers to a group of interviewers working together to question and rate one applicant?
A) serial interview
B) board interview
C) sequential interview
D) mass interview
Q:
What type of interview would most likely include the following: "It must be difficult to leave a company after such strong accusations of unethical behavior. Tell me about that"?
A) situational
B) behavioral
C) stress
D) puzzle
Q:
In a short essay, explain how emotions can serve as barriers to effective communication.
Q:
In a short essay, explain how selective perception can serve as a barrier to effective communication.
Q:
Which of the following questions would most likely be asked during a stress interview?
A) "I see that you switched colleges four times before finally earning your degree. I think that reflects an inability to make good decisions and remain focused. What do you think?"
B) "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?"
C) "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much does Mike have and how much does Todd have?"
D) "Why are you leaving your current position and changing careers?"
Q:
In a short essay, explain how filtering can serve as a barrier to effective communication.
Q:
In a stress interview, the interviewer ________.
A) provides an applicant with a task to complete in a set amount of time
B) tries to make the applicant uncomfortable in order to spot sensitivity
C) gives a word problem to see how the candidate thinks under pressure
D) describes a hypothetical situation to assess how the applicant responds
Q:
In a short essay, discuss the two best-known types of nonverbal communication.
Q:
What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client. How would you proceed?"
A) behavioral
B) stress
C) puzzle
D) situational
Q:
In a short essay, list the seven elements of the communication process and explain the process of interpersonal communication.
Q:
Which of the following statements is representative of what might be asked in a situational interview?
A) "Tell me about a time you showed leadership in a difficult situation."
B) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?"
C) "Can you think of a time when you were especially proud of your management skills? Tell me about that."
D) "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Describe how you handled the situation."
Q:
A good rule of thumb is never to try to communicate an important message until your emotions are under control.