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Management
Q:
A major contributor to leader burnout is being responsible for an action that hurts so many people.
a. True
b. False
Q:
The concept of leadership as a partnership concerns legal aspects of relationships.
a. True
b. False
Q:
Unless a manager gets people to move beyond mechanical compliance with directions and orders, leadership has not taken place.
a. True
b. False
Q:
Adam, a manager, implements a process for tracking productivity and rewards productive team members with additional perks. Some team members respond enthusiastically to these measures, offering additional inputs on how productivity can be improved. Others just play along, with some of them expressing their support as long as they are rewarded for their work. If you were in Adam's position, how would you classify the team members based on their reception of the new initiatives? What approaches would you take with each category of followers?
Q:
Brent was recently promoted as a team leader. Since his promotion, Brent feels overworked and stressed. He feels he is responsible for solving problems he has no control over. Brent speaks to his supervisor about his frustrations and seeks advice regarding the roles of a team leader and how to derive satisfaction from them. What is Brent experiencing? If you were Brent's supervisor, what advice would you give him?
Q:
Samuel believes that his manager, Sally, does not play a significant role in his organization's performance. He feels that it is his own skills and interest in his job that affect his performance. Explain Samuel's argument against the importance of leadership and what Sally should do to demonstrate the various roles a leader carries out.
Q:
During a team meeting, the team manager expresses disappointment in his team's productivity rate. Svetalana, a team member, speaks up and says that their current project is particularly taxing on the team members and they have not compromised on the quality of their work. Which of the following qualities of a good follower is Svetlana displaying in this scenario?
a. Courage
b. Competence
c. Commitment
d. Self-management
Q:
Elaine, a project manager, often seeks feedback from her team members as well as her supervisors on how she is doing. Which of the following methods of skill development in leadership does Elaine use in this scenario?
a. Practice in natural settings
b. Feedback on skill utilization, or performance, from others
c. Conceptual information demonstrated by examples and brief descriptions of leaders in action
d. Experiential exercises
Q:
An article argues that Edmonton Bank is unlikely to change its policies even though it recently appointed a new CEO. It notes that all the CEOs of Edmonton Bank are Caucasian males in their late forties who went to Ivy League schools. This article's argument about leadership irrelevance is based on the idea that:
a. the new CEO will act in a way similar to the previous CEOs.
b. the new CEO has unilateral control over only a few resources.
c. Edmonton Bank uses information technology for many of its supervisory functions.
d. the new CEO is limited by obligations to Edmonton Bank's shareholders.
Q:
When the workers in a workshop encounter operating difficulties or breakdowns while handling their machinery, they seek the help of Drew, their floor manager, to fix or repair the machinery. In this scenario, Drew is carrying out the leadership role of a(n) _____.
a. executor
b. figurehead
c. team builder
d. technical problem solver
Q:
Kiev, the manager of an accounting department, helps his CFO in framing the financial policies of his company. In this scenario, Kiev is carrying out the leadership role of a(n) _____.
a. strategy developer
b. executor
c. spokesperson
d. figurehead
Q:
When Carlos, the manager of a coffee shop, speaks to customers in order to find out trends in their preferences and their changing requirements, he is performing the leadership role of a(n) _____.
a. coach and motivator
b. team builder
c. entrepreneur
d. team player
Q:
At a meeting, a(n) _____ is more likely to focus on the refreshments and taking peeks at his or her personal text messages than focusing on the agenda.
a. participant
b. bystander
c. activist
d. diehard
Q:
Zach is a team member who rarely offers inputs to his team leader. He follows orders passively and does not take an interest in his company's growth. As a follower, Zach is most likely a(n) _____.
a. diehard
b. activist
c. bystander
d. isolate
Q:
As a category of followers, _____ have an even stronger tendency to be whistleblowers than do activists.
a. participants
b. diehards
c. isolates
d. bystanders
Q:
Followers who are completely detached and passively support the status quo by not taking action to bring about changes are called _____.
a. isolates
b. participants
c. activists
d. diehards
Q:
The key to being a good follower is to think for oneself and to work well without close supervision. This is referred to as ______.
a. focus
b. self-management
c. competence
d. courage
Q:
Which of the following is a justification for leader irrelevance argument?
a. Leaders have plenty of room to influence others despite several constraints.
b. Factors within a leaders control have a larger impact on business outcomes than do leadership actions.
c. Centralized leadership is the most efficient form of running an organization.
d. High-level leaders have unilateral control over only a few resources.
Q:
An overview of research on managerial succession over a recent twenty-year period showed that:
a. a consistent relationship was found between who is in charge and how well an organization performed.
b. incompetent leadership can be counterbalanced by certain factors in the work situation.
c. workers who incorporate strong professional norms often require a minimum of supervision and leadership.
d. leadership roles are a subset of the managerial roles.
Q:
According to Nick Petrie, which of the following is a feature of the old paradigm of leadership?
a. Leadership is pro-active.
b. Leadership resides in a single person or role.
c. Leadership continually evolves.
d. Leadership is a collective process.
Q:
Jane is part of the sales team at JudyFashions Inc. Even though she has not been given a designation as the team leader, most of the team members rely on Jane for her opinions and suggestions on various sales related queries. Judy can be classified as a(n) ______ leader.
a. isolate
b. diehard
c. participant
d. emergent
Q:
As observed by Robert E. Kelley, _____ is an essential quality of effective followers.
a. transparency
b. skill utilization
c. commitment
d. charisma
Q:
The modern organization is characterized by
a. a reversal of roles between leaders and followers.
b. an overthrow of authority by leaders.
c. competition between leaders and followers.
d. collaboration between leaders and followers.
Q:
An effective way for a leader to collaborate with group members is to
a. make sure the group members get their yearly salary increases.
b. make all the major decisions himself or herself.
c. solicit input from the right group members.
d. make the hierarchy as steep as possible.
Q:
Which one of the following is the least essential characteristic of an effective follower?
a. Reliance on being managed or led by another person
b. Commitment to something beyond oneself
c. Building competence
d. Independent and critical thinking
Q:
The terms isolates, activists, and diehards relate to the idea that followers differ in terms of level of
a. intelligence and emotional maturity.
b. engagement with the leader and the group.
c. relevant job experience.
d. job relevant skills.
Q:
A component of the general learning model applied to skill development in leadership is
a. memorizing lists of great business leaders.
b. making cross-comparisons of leadership theories.
c. reading vision statements in annual reports.
d. conceptual information supported by examples of leaders in action.
Q:
Leadership takes into account factors related to the leader, the persons being led, and
a. personality traits of leaders.
b. context, or the internal and external environment.
c. personal characteristics of group members.
d. forces beyond the control of the leader.
Q:
Leadership effectiveness, as defined in the framework for understanding leadership, refers to the leader:
a. being impressive enough to get promoted.
b. attaining desirable outcomes such as productivity and satisfaction.
c. creating an attractive vision.
d. turning over decision-making responsibility to group members.
Q:
In the basic framework for understanding leadership, group member characteristics and behavior are understood to be:
a. defined by whether a group is intrinsically motivated by their work.
b. attributes that could have a bearing on how effective the leadership attempt will be.
c. the socioeconomic makeup of the employee pool.
d. how employees deal with the external environment.
Q:
A major frustration facing leaders in the pursuit of conflicting goals is:
a. controlling costs versus spending money.
b. granting people the authority to act independently yet also getting them aligned.
c. built-in conflicts between labor and management.
d. motivating versus satisfying employees.
Q:
A potential disadvantage of being a leader is
a. losing contact with paperwork and email.
b. isolation from problems involving people.
c. having fewer people to confide in about work-related issues.
d. being out of the loop in terms of company policies.
Q:
A major source of satisfaction from being a leader is
a. being able to avoid the long hours typically worked by team members.
b. loads of overtime pay.
c. the opportunity to sidestep organizational politics.
d. a chance to help others grow and develop.
Q:
Marketing vice president Derek is engaged in the strategy developer role when he
a. takes a key customer to lunch.
b. coaches an account executive on how to close a major sale.
c. makes plan for enlarging the office.
d. looks for ideas in the outside world that could help the company.
Q:
Middle manager Sara is engaged in the team builder role when she
a. negotiates for a larger budget for her team.
b. represents her group at a company meeting.
c. holds a meeting to talk about team accomplishments.
d. helps the group solve a technical problem.
Q:
An aspect of the coach and motivator role of the leader is to
a. deal with outside groups.
b. display loyalty to superiors.
c. informally recognize team member achievements.
d. bargain with superiors for funds, facilities, and equipment.
Q:
A company president attends a groundbreaking ceremony for a new children's hospital located near company headquarters. The president's role is best classified as that of
a. figurehead.
b. coach.
c. team leader.
d. spokesperson.
Q:
A recommended approach for understanding the impact of leadership on performance is to ask
a. "Under what conditions do leaders make a difference?"
b. "How well liked is the leader?"
c. "What is the history of the firm?"
d. "What company policies regulate leadership?"
Q:
Which of the following is not an accepted substitute for leadership in the modern work environment?
a. Strong professional norms
b. Work that has heavy deadline pressure
c. Work that is intrinsically satisfying
d. Closely knit teams of highly trained individuals
Q:
A Duke University survey about executive leadership found that CEOs can influence leadership, but only if
a. employees are paid what they feel they deserve.
b. employees feel that their work is intrinsically rewarding.
c. creativity is fostered at every level of the organization.
d. the leader is perceived to be responsible and inspirational.
Q:
Intrinsically satisfying work can be a leadership substitute because such work
a. is so self-motivating that the worker requires very little leadership.
b. usually involves computer technology.
c. is usually performed when the leader is away.
d. lies outside the jurisdiction of leaders.
Q:
What is a foreign key?
A. a field that uniquely identifies a given record in a table
B. a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables
C. a table that uniquely identifies a given record in a field
D. a foreign key of one table that appears as an entity in another table and acts to provide a logical relationship between the two records
Q:
What is a primary key?
A. a field that uniquely identifies a given record in a table
B. a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables
C. a table that uniquely identifies a given record in a field
D. a foreign key of one table that appears as an entity in another table and acts to provide a logical relationship between the two records
Q:
What is a collection of related data elements?
A. field
B. table
C. record
D. key
Q:
What is composed of rows and columns that represent an entity?
A. field
B. table
C. record
D. key
Q:
What is a characteristic of a table?
A. field
B. table
C. record
D. key
Q:
What expresses the specific number of instances in an entity?
A. cardinality
B. composite entity
C. business rule
D. null-valued attribute
Q:
What exists to represent the relationship between two other entities?
A. one-to-one relationship
B. one-to-many relationship
C. many-to-many relationship
D. composite entity
Q:
What occurs between two entities in which an instance of one entity can be related to many instances of a related entity?
A. one-to-one relationship
B. one-to-many relationship
C. many-to-many relationship
D. composite entity
Q:
What occurs when two entities can be related to each other in many instances?
A. one-to-one relationship
B. one-to-many relationship
C. many-to-many relationship
D. composite entity
Q:
What occurs between two entities in which an instance of one entity can be related to only one instance of a related entity?
A. one-to-one relationship
B. one-to-many relationship
C. many-to-many relationship
D. composite entity
Q:
Which of the following statements is accurate?
A. A correct business rule for one organization may not be correct for another organization.
B. Each business rule will have entities and sometimes even attributes.
C. A typical business may have hundreds of business rules.
D. All of these are correct.
Q:
Which of the following is a possible business rule?
A. a customer can purchase many DVDs
B. DVDs can be purchased by many customers
C. a DVD title can have many copies
D. All of these are correct.
Q:
What is a statement that defines an aspect of a business?
A. attribute
B. entity
C. business relational diagram
D. business rule
Q:
What kind of attribute would be given for a person who does not have an email address?
A. null-valued attribute
B. multivalued attribute
C. single-valued attribute
D. stored attribute
Q:
What kind of attribute would be age?
A. null-valued attribute
B. multivalued attribute
C. derived attribute
D. stored attribute
Q:
What kind of attribute would be date of birth?
A. null-valued attribute
B. multivalued attribute
C. derived attribute
D. stored attribute
Q:
What kind of attribute is assigned to an attribute when no other value applies or when a value is unknown?
A. single-valued attribute
B. multivalued attribute
C. derived attribute
D. null-valued attribute
Q:
What kind of attribute can be calculated using the value of another attribute?
A. single-valued attribute
B. multivalued attribute
C. derived attribute
D. stored attribute
Q:
What has the potential to contain more than one value for an attribute?
A. single-valued attribute
B. multivalued attribute
C. null-valued attribute
D. All of these are correct.
Q:
What has only a single value of each attribute of an entity?
A. single-valued attribute
B. multivalued attribute
C. null-valued attribute
D. All of these are correct.
Q:
Which of the following is a type of attribute?
A. single-valued attribute
B. multivalued attribute
C. null-valued attribute
D. All of these are correct.
Q:
What is a technique for documenting the entities and relationships in a database environment?
A. entity-relationship diagram
B. data model
C. database
D. relational database model
Q:
A foreign key is a primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables.
Q:
A field is composed of rows and columns that represent an entity.
Q:
A primary key is a field that uniquely identifies a given record in a table.
Q:
A one-to-many relationship occurs between two entities in which an instance of one entity can be related to only one instance of a related entity.
Q:
Date of birth would be a stored attribute.
Q:
Identify the different media types found in networks.
Q:
Describe TCP/IP along with its primary purpose.
Q:
Explain topology and the different types found in networks.
Q:
Compare the two types of network architectures.
Q:
List and describe the four components that differentiate networks.
Q:
Compare LANs, WANs, and MANs.
Q:
What refers to the technology associated with the transmission of information as light impulses along a glass wire or fiber?
A. twisted-pair wiring
B. coaxial cable
C. fiber-optic cable
D. transmission control protocol/internet protocol
Q:
What is cable that can carry a wide range of frequencies with low signal loss?
A. twisted-pair wiring
B. coaxial cable
C. fiber-optic cable
D. transmission control protocol/internet protocol
Q:
What refers to a type of cable composed of four (or more) copper wires twisted around each other within a plastic sheath?
A. twisted-pair cable
B. coaxial cable
C. fiber-optic cable
D. transmission control protocol/internet protocol
Q:
What is transmission material manufactured so that signals will be confined to a narrow path and will behave predictably?
A. wire media
B. network transmission media
C. fiber-optic cable
D. transmission control protocol/internet protocol
Q:
Which of the following is not a commonly used type of guided media?
A. twisted-pair wiring
B. coaxial cable
C. fiber-optic cable
D. transmission control protocol/internet protocol
Q:
What refers to the various types of media used to carry the signal between computers?
A. twisted-pair wiring
B. network transmission media
C. fiber-optic cable
D. transmission control protocol/internet protocol