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Management
Q:
Which of the following best describes the first step in a performance analysis?
A) comparing a person's actual performance to the ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments
Q:
A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.
Q:
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees.
Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.
A) What methods are used for recruiting and interviewing individuals for sales positions?
B) Does every salesperson understand what his or her performance standards are?
C) What tools are available to sales team members to help them work efficiently?
D) What were the results of attitude surveys distributed to the sales team?
Q:
The key to feedforward controls is taking action while the problem is occurring.
Q:
A balanced scorecard approach creates goals in four key performance areas and assesses ________.
A) whether the majority of them are met
B) whether all four goals are met
C) whether financial goals exceed the other goals
D) which goals are exceeded
Q:
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?
A) The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.
B) Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
C) Samson's most experienced salesperson retired after working at the firm for more than twenty years.
D) Samson sales team members recently received their annual performance appraisals.
Q:
All of the following are important in efforts to protect information in an organization EXCEPT ________.
A) firewalls
B) encryption
C) search engines
D) data backups
Q:
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson's sales can be solved through training?
A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
C) The rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites.
D) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
Q:
The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.
A) needs analysis
B) training assessment
C) performance analysis
D) performance appraisal
Q:
A management information system (MIS) provides managers with ________ data.
A) analyzed and processed
B) raw
C) unanalyzed
D) numerical
Q:
A family that is using a computer program to create a formal household budget is using the budget as a(n) ________.
A) planning tool
B) controlling tool
C) organizing tool
D) leading tool
Q:
A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a ________.
A) scatter plot
B) competency model
C) classification table
D) organizational chart
Q:
A household that cuts back on supermarket spending after going overbudget on its food budget is using the budget as a(n) ________.
A) planning tool
B) controlling tool
C) organizing tool
D) leading tool
Q:
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) questioning current job holders
D) conducting a work sampling
Q:
When a budget is used for controlling, it provides ________ against which resource consumption can be compared.
A) quantitative standards
B) qualitative standards
C) flexible standards
D) nonnumerical standards
Q:
Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?
A) training assessment form
B) task analysis record form
C) organizational skills sheet
D) work function analysis
Q:
When a budget is formulated, it is being used as a(n) ________ tool.
A) organizing
B) controlling
C) planning
D) leadership
Q:
________ is a detailed study of the job to determine what specific skills the job requires.
A) Needs analysis
B) Task analysis
C) Training strategy
D) Development planning
Q:
A company looks at its expenses and finds that its electricity costs have increased, exceeding the budget by 20 percent. Which of the following would be most likely to require immediate action on the part of the company?
A) Overall costs for electricity have gone up by 25 percent.
B) Overall utility costs have gone up by 15 percent.
C) Overall costs for electricity have gone down by 5 percent.
D) Overall utility costs have stayed steady.
Q:
Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) provide employers with feedback
D) determine appropriate pay scales
Q:
A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. Which of the following is the most reasonable action for the company to take?
A) revise the budget
B) fire the people who were responsible for the expenses
C) ignore the expenses as an aberration
D) see what the expenses were for
Q:
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) teach new terminology and technical concepts
D) give information in logical, meaningful sections
Q:
A company looks at its expenses and finds that its payments to freelancers increased significantly over the past few months, exceeding the budget by 25 percent. This is an example of ________.
A) using a budget for planning
B) using data to confirm a budget
C) justifying expenses with a budget
D) using a budget for monitoring and controlling
Q:
James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?
A) task analysis
B) program evaluation
C) strategic training needs analysis
D) current training needs analysis
Q:
________ is a measure of how readily a company can use its assets to generate profits.
A) Profitability
B) Leverage
C) Liquidity
D) Activity
Q:
What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
Q:
________ is a measure of an organization's ability to meet its current debt obligations.
A) Profitability
B) Liquidity
C) Activity
D) Leverage
Q:
Which of the following would most likely occur during the fourth step of the ADDIE training process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
Q:
________ is a measure of an organization's ability to meet its current debt obligations.
A) Profitability
B) Activity
C) Leverage
D) Liquidity
Q:
Which of the following will most likely occur during the third step of the ADDIE training process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
Q:
________ is a measure of an organization's ability to meet its current debt obligations.
A) Leverage
B) Activity
C) Liquidity
D) Profitability
Q:
What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
Q:
Managers exert financial control on an organization using ________ analysis.
A) activity
B) productivity
C) ratio and budget
D) productivity and resource
Q:
What is the first step in the ADDIE training process?
A) assessing the program's successes
B) appraising the program's budget
C) analyzing the training need
D) acquiring training materials
Q:
An advantage of feedback control is that it improves ________.
A) motivation
B) productivity
C) groupthink
D) employee-employee relations
Q:
Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.
A) appraisals
B) training
C) goal-setting
D) screening
Q:
Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
Q:
When feedback control shows that planning goals and actual performance were dramatically different, the most likely conclusion is that ________.
A) planning was not on target
B) performance measurements were unreliable
C) planning was on target
D) goals do not need to be changed
Q:
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
Q:
One advantage of feedback control over other forms of control is that it lets managers focus on ________.
A) what is about to take place
B) how on target their planning efforts were
C) how effective their organizing efforts were
D) the task as it is being carried out
Q:
A basketball coach showing players how to position themselves on the court during practice is carrying out ________, a form of concurrent control.
A) unstructured supervision
B) direct supervision
C) indirect supervision
D) feedback supervision
Q:
The methods used to give new or present employees the skills they need to perform their jobs are called ________.
A) orientation
B) training
C) development
D) management
Q:
Which kind of control takes place after the actual work has been carried out?
A) feedback
B) forward
C) feedforward
D) concurrent
Q:
All of the following topics are typically addressed during employee orientation EXCEPT ________.
A) employee benefits
B) personnel policies
C) daily routine
D) wage curves
Q:
Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
E) providing basic information to new employees to help them work
Q:
A fast-food restaurant is querying prospective customers about the features they would like to see in a new panini sandwich. What kind of control is being used?
A) concurrent control
B) feedback control
C) feedforward control
D) anticipation control
Q:
Which of the following terms refers to helping new employees appreciate the values and culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
Q:
An action show producer has a read-through of a half-written show in which actors, writers, producers, and the director are free to make comments and changes before the show is filmed. What kind of control is being used?
A) feedback control
B) concurrent control
C) spontaneous control
D) feedforward control
Q:
On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) orientation
D) development
Q:
Direct supervision of employees is a form of ________ control.
A) concurrent
B) ineffective
C) feedback
D) feedforward
Q:
Which kind of control takes place while the actual work is carried out?
A) feedback
B) concurrent
C) reverse
D) feedforward
Q:
In a brief essay, discuss the four types of questions that are frequently used in structured situational interviews. Explain the purpose of each question type and provide an example of each.
Q:
A cell phone maker tests its new model with a sample audience when it is fully operational. What kind of control is this?
A) pre-market control
B) feedback control
C) concurrent control
D) feedforward control
Q:
In a brief essay, discuss the differences between structured situational interviews and nondirective interviews.
Q:
Which kind of control takes place before the actual work is carried out?
A) feedback
B) concurrent
C) recurrent
D) feedforward
Q:
What are some common errors that managers make during interviews? How can managers conduct an effective interview?
Q:
How do nonverbal behaviors and impression management affect an interview?
Q:
In a short essay, explain the difference between immediate corrective action and basic corrective action.
Q:
In a short essay, explain how managers determine what a significant deviation is.
Q:
In a brief essay, discuss the effect of modern communications technology on interviews.
Q:
How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?
Q:
In a short essay, describe the third step in the control process.
Q:
In a short essay, describe the second step in the control process.
Q:
What three ways can selection interviews be classified? How does each classification affect an interview?
Q:
Research indicates that interviewers typically have negative reactions towards candidates who have child-care needs or who are wheelchair-bound.
Q:
In a short essay, describe the first step in the control process.
Q:
In a short essay, explain why what managers choose to measure can be more important than how they measure in the control process.
Q:
Talent management is most effective if the same employee profiles are used for both recruiting purposes and appraising purposes.
Q:
Organizational management refers to the goal-oriented and integrated process of planning for, recruiting, selecting, developing, and compensating employees.
Q:
An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.
Q:
When rejecting a job candidate, it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.
Q:
Basic corrective action focuses on identifying the cause of a performance deviation.
Q:
Immediate corrective action might include changing the way employees are paid for their work.
Q:
Interviews can be made more effective if the interviewer studies the job description and uses a standardized interview form.
Q:
A single business cannot experience both underperformance and overperformance at the same time.
Q:
Companies generally conduct structured situational interviews using a panel, rather than sequentially.
Q:
Willingness questions assess an applicant's ability to meet the job requirements.
Q:
Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses is an example of benchmarking.
Q:
A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.
Q:
Structured situational interviews contain situational questions, job knowledge questions, and willingness questions but not behavioral questions.