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Management
Q:
According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.
A) developing a vision
B) mobilizing commitment
C) consolidating gains
D) creating a leading coalition
Q:
The control management function ensures that ________ in an organization.
A) goals are set
B) goals are met
C) plans are made
D) plans are realistic
Q:
According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?
A) unfreezing
B) moving
C) refreezing
D) freezing
Q:
In a short essay, describe one feedforward, one concurrent, and one feedback method for controlling employee theft.
Q:
Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?
A) on-demand learning
B) apprenticeship training
C) management games
D) behavior modeling
Q:
In a short essay, explain why employers feel the need to monitor employee behavior.
Q:
In a short essay, describe workplace privacy concerns for managers today. What are managers doing to control this issue?
Q:
Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
A) management games
B) action learning
C) role playing
D) job rotation
Q:
All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
A) job rotation
B) action learning
C) case study method
D) understudy approach
Q:
A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a dysfunctional work environment.
Q:
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and developing the managers?
A) management development
B) performance management
C) strategic management
D) management by objectives
Q:
Workplace violence, in all its many forms, affects around 250,000 U.S. workers each year.
Q:
Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
A) human resource management
B) performance enhancement
C) management development
D) talent management
Q:
Employee theft amounts to less than $450 annually per worker in the United States.
Q:
What is the primary purpose of implementing a cross training program at a firm?
A) compiling skills records
B) creating a diverse environment
C) facilitating flexible job assignments
D) assessing employee technical skills
Q:
Employers have the legal right to read personal email of employees if it is sent on a company computer.
Q:
________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
A) Adaptability screening
B) Multicultural simulation
C) Mandatory arbitration
D) Diversity training
Q:
Control measures in two different locations in different parts of the world are always comparable.
Q:
All of the following are literacy training methods used by employers EXCEPT ________.
A) providing computerized simulations
B) assigning writing exercises to employees
C) holding math and reading classes at work
D) sending employees to adult education classes
Q:
Management of a global company often relies on highly formalized reports as controls for distant operations.
Q:
Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?
A) computer simulation
B) virtual classroom
C) intelligent tutoring system
D) learning portal
Q:
Workplace violence is most likely to occur in ________.
A) open organic workplaces
B) functional workplaces
C) dysfunctional workplaces
D) both functional or dysfunctional workplaces"violence shows no pattern
Q:
In any given week, about ________ workers are attacked by coworkers or former coworkers and seriously injured in the United States.
A) 1 percent of all
B) 10
C) 25
D) 100
Q:
Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
Q:
All of the following are common rationalizations that workers use to justify workplace theft EXCEPT ________.
A) "Everyone does it."
B) "They'll never miss it."
C) "I deserve this."
D) "I owe money from gambling."
Q:
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?
A) The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses.
B) Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.
C) Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.
D) Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.
Q:
An effective concurrent strategy for dealing with employee theft of supplies and equipment is ________.
A) establish theft policies
B) redesign all control measures
C) "lock-out" options on electronic devices
D) video surveillance
Q:
United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________.
A) job aid
B) skill sheet
C) work function analysis
D) electronic support system
Q:
An effective feedforward strategy for dealing with employee theft is ________.
A) screen workers before they are hired
B) openly state the real costs of stealing
C) have managers set good examples
D) hire professional investigators
Q:
Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
A) task analysis record form
B) position replacement card
C) skills sheet
D) job aid
Q:
Annual losses from organizational theft and fraud amount to about ________ per worker.
A) $500
B) $2500
C) $4500
D) $6000
Q:
________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself.
A) Learning management systems
B) Intelligent tutoring systems
C) Computer simulations
D) Learning portals
Q:
What fraction of U.S. employees do personal website surfing every day?
A) less than one-quarter
B) slightly less than half
C) more than half
D) almost all
Q:
Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.
A) audiovisual-based training method
B) electronic performance support system
C) intelligent tutoring system
D) computer-based training module
Q:
This has proved to be very helpful in establishing culpability in sexual harassment cases.
A) monitoring phone calls
B) monitoring emails
C) monitoring employee whereabouts
D) monitoring Internet use
Q:
Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?
A) audiovisual-based instruction
B) programmed learning
C) vestibule training
D) videoconferencing
Q:
Of the following choices, this is the most common reason for companies firing employees.
A) misuse of office phones
B) inappropriate computer use
C) watching online video
D) leaking company secrets
Q:
American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.
A) on-the-job training
B) vestibule training
C) virtual reality training
D) programmed learning
Q:
Which of the following employer practices is NOT legal?
A) reading employee email
B) monitoring employees in a bathroom
C) tracking an employee's whereabouts in the workplace
D) monitoring an employee's personal home computer
Q:
________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
A) Vestibule
B) Virtual-reality
C) Programmed
D) Job instruction
Q:
Which statement about employee privacy is correct?
A) Employers have a legal right to monitor on-the-job employee phone calls.
B) Employers have no legal right to monitor on-the-job employee phone calls.
C) Employers have the legal right to monitor all employee phone calls.
D) Employers do not have the right to monitor any employee phone calls.
Q:
When comparing Mexico to Scotland, you would expect Scottish workers to have ________.
A) lower labor cost per worker
B) higher labor cost per worker
C) more satisfaction
D) worse working conditions
Q:
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea.
Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?
A) Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
B) Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once.
C) Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm.
D) Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.
Q:
Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?
A) virtual learning systems
B) video-based simulations
C) multi-media training plans
D) intelligent tutoring systems
Q:
Direct supervision as a basic means of control is much more common in ________
A) small countries
B) democracies
C) more technologically advanced countries
D) less technologically advanced countries
Q:
Which of the following is NOT an advantage of programmed learning?
A) Training time is significantly reduced.
B) Trainees can work at their own pace.
C) Trainees benefit from a skilled coach.
D) Trainees receive immediate feedback.
Q:
In which country would highly centralized decision making be more likely to be prevalent?
A) Mexico
B) Scotland
C) Japan
D) Australia
Q:
Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) simulated learning
Q:
In a short essay, explain how global companies compare to domestic companies with respect to controlling workers.
Q:
In a short essay, describe feedback control and give an example of its use.
Q:
Which of the following will most likely help a speaker improve the effectiveness of a training lecture?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience's body language
D) using hand gestures to emphasize points
Q:
In a short essay, describe concurrent control and give an example of its use.
Q:
Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) appropriate for large groups
D) requires limited preparation
Q:
In a short essay, describe feedforward control and give an example of its use.
Q:
With job instruction training, which of the following should most likely be included beside each step listed?
A) sources for more information
B) any legal requirements
C) key points or guidelines
D) quality requirements
Q:
A scorecard with respect to organizational performance should always focus on all four performance areas equally.
Q:
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.
A) job instruction training
B) apprenticeship training
C) programmed learning
D) job rotation
Q:
Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?
A) professional chef
B) dental assistant
C) fire medic
D) banker
Q:
A balanced scorecard with respect to organizational performance includes areas that are customer-oriented and growth-oriented, not financially-oriented.
Q:
Firewalls, data backup, and encryption help prevent security breaches in organizations.
Q:
Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
A) understudy training
B) mentoring
C) apprenticeship training
D) coaching
Q:
A management information system (MIS) focuses on providing managers with the raw data that pertains to the organization.
Q:
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) programmed learning
C) apprenticeship training
D) coaching technique
Q:
Budgets can be effective tools for both planning and controlling.
Q:
All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.
A) gradually decreasing supervision
B) complimenting the learner's good work
C) providing turnkey training packages for learners
D) designating to whom the learner should go for help
Q:
Which of the following should occur during the second step of the on-the-job training process?
A) The supervisor puts the learner at ease and explains the purpose of the training.
B) The trainee explains the steps as the supervisor performs the task at a slow pace.
C) The supervisor explains the whole job and relates it to the trainee's other tasks.
D) The trainee performs the job several times slowly as the supervisor observes.
Q:
Profitability ratios are a traditional way for a company to measure success.
Q:
Return on investment compares net profit after taxes to total sales.
Q:
Which of the following should be done first in the on-the-job training process?
A) going through the job at a slow work pace
B) explaining quantity and quality requirements
C) familiarizing the trainee with equipment, tools, and trade terms
D) having the trainee verbalize the steps in the procedure
Q:
The acid test compares the difference between current assets and inventories to current liabilities.
Q:
Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?
A) job rotation
B) job instruction
C) coaching method
D) informal learning
Q:
Liquidity compares the total amount of debt a company has to its total assets.
Q:
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
A) job rotation
B) understudy
C) job expansion
D) informal learning
Q:
The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.
Q:
All of the following are types of on-the-job training EXCEPT ________.
A) programmed learning
B) understudy method
C) special assignments
D) job rotation
Q:
Which of the following training methods is most frequently used by employers?
A) job instruction training
B) apprenticeship training
C) on-the-job training
D) classroom training
Q:
A major advantage of feedforward control is that it increases employee motivation.
Q:
A GPS that tells you that you are making a wrong turn is an example of concurrent control.
Q:
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
A) on-the-job training
B) socialization
C) social learning
D) modeling
Q:
Direct supervision is the best-known form of concurrent control.