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Q:
Which of the following behaviors exemplifies self-respect?
a. Norman puts up with a significant amount of verbal abuse from his friends.
b. Jane constantly seeks ways to prove herself, not acknowledging accomplishments she has already achieved.
c. Mary sets unrealistic goals for herself in order to challenge herself to greater accomplishments.
d. Tim is proud of his accomplishments, recognizes and enjoys what he has done well, and does not need the recognition of others to feel good about those accomplishments.
Q:
Mark frequently dismisses his coworkers' ideas as not worthwhile and boasts about his own abilities. Which statement best characterizes Mark?
a. Mark has a high level of self-respect.
b. Mark is successful at self-talking.
c. Mark has low, unhealthy self-esteem.
d. Mark is a good goal-setter.
Q:
According to Emmett Miller, the healthiest way for people to define themselves is:
a. by allowing the past to program the future as the focus of self-talk.
b. as equivalent to their job title or professional status.
c. through wise money management and monthly saving.
d. based on their internal value system and emotional makeup.
Q:
Shen is interning to become a nurse. Mila is a very skilled and helpful nurse, but also very busy. Shen was glad to have the chance to talk with her over lunch one day and learned a great deal in that time. If Shen wants to learn to become like Mila, he should
a. simply observe and emulate her at work.
b. assertively seek her out as his mentor.
c. wait for her to initiate a mentoring relationship.
d. find a mentor who has more spare time.
Q:
Refer to Case 4.1. Rather than experiencing positive self-talk, Tim is listening to his
a. mentor.
b. internal locus of control.
c. inner critic.
d. results of his visualization.
Q:
Joshua usually ignores the little voice that says he should spend more time with his sick grandfather. He is
a. making a mistake.
b. aware of this weakness.
c. being driven by an internal locus of control.
d. not living consciously.
Q:
People with low self-esteem tend to
a. ignore their weaknesses.
b. emphasize their weaknesses.
c. shrug off failures as no big deal.
d. see who they really are, but try to change.
Q:
Which of the following is an example of productive self-talk?
a. You will not eat chocolate today.
b. You are capable in your job responsibilities.
c. I will run ten miles tomorrow.
d. I won't have a cigarette this afternoon.
Q:
Raj is starting college. He is well-rounded and adults in his life have told him that if he tries hard enough, he can be whatever he wants to be; however, doing some things, such as using his imagination and articulating his thoughts, comes more naturally than doing others. He could be a doctor or lawyer or accountant, but being a writer or language arts teacher could be a better choice because
a. his failures in science, law, or math would discourage him.
b. he will receive more support from language arts mentors.
c. he can reach his unique potential and build self-esteem by building on his strengths and dominant talents.
d. having to try hard at something does not build self-esteem.
Q:
The most crucial years in developing and consolidating feelings about one's personal identity occur during
a. early childhood.
b. late childhood.
c. adolescence.
d. adulthood.
Q:
Setting goals and achieving them builds an individual's self-esteem because the individual
a. can feel in control of his or her future.
b. is more likely to find a good mentor.
c. receives more validation and respect from others.
d. can boast of his or her success to others.
Q:
Parents can build high self-esteem in their children by
a. emphasizing the importance of getting high grades in school.
b. making them play sports or take music lessons.
c. encouraging them to make their own decisions.
d. teaching them to eat well.
Q:
Refer to Case 4.1. What strategy is Bill referring to when suggesting that Tim has the right idea, and he just needs to adjust it for a positive effect?
a. Increasing self-awareness of strengths and weaknesses
b. Developing an expertise
c. Developing an external locus of control
d. Taking responsibility for his decisions
Q:
Jasmine, a recent college graduate, interviewed for a graduate school program but was not accepted. A member of the committee who made the decision told her, Your academic work shows you have great natural potential in this field, but we only enroll students with proven skills in the work setting. What should Jasmine do if she still desires to be accepted to this program?
a. Build strengths in her field by seeking a job where she will enhance and demonstrate her skills.
b. Change fields by pursuing a second bachelors degree in a different area.
c. Take some elective courses and pursue volunteer opportunities to explore her talents.
d. Acknowledge her mistake in applying at that particular school.
Q:
Past experiences can influence your thinking for a lifetime and direct your future.
a. True
b. False
Q:
While goal setting is a valuable skill, there is no link between self-esteem and the setting and achievement of personal goals.
a. True
b. False
Q:
Childhood events such as poor performance in school, abusive or uncaring parents, or a serious childhood accident can be retained in the brain and have a lasting impact on your self-concept.
a. True
b. False
Q:
An important step in building self-esteem is taking responsibility for your decisions, good or bad, and accepting the consequences.
a. True
b. False
Q:
Positive self-talk must be realistic and consistent with one's true self in order to be effective.
a. True
b. False
Q:
Self-efficacy and self-concept are components of self-respect.
a. True
b. False
Q:
According to Emmett Miller, an important and mistaken source of self-worth for adults is defining themselves by their job title.
a. True
b. False
Q:
People who develop low self-esteem in their childhood cannot build to high self-esteem later on in adulthood.
a. True
b. False
Q:
Effective managers focus more on minimizing employees' weaknesses than on building their strengths.
a. True
b. False
Q:
A guideline for effective self-talk is to be vague about the behavior you want to change.
a. True
b. False
Q:
Limiting a person's contribution to the organization limits the organization's progress.
a. True
b. False
Q:
Parents are able to build their children's self-esteem due to their early influence on them.
a. True
b. False
Q:
Bill's high self-esteem comes from making decisions based on his parents' beliefs and values.
a. True
b. False
Q:
Those with high self-esteem are skilled at obtaining validation and positive messages from other people.
a. True
b. False
Q:
Individuals with low self-esteem tend to believe that someone or something outside themselves controls their behavior.
a. True
b. False
Q:
An example of effective self-talk is "You can finish your report today; get started now and stay focused."
a. True
b. False
Q:
Your inner critic provides only negative self-talk and critiques.
a. True
b. False
Q:
Visualization must be followed by action for it to help you achieve your goals.
a. True
b. False
Q:
You are the owner/manager of a small business. A few of the workers whom you supervise need to build their self-esteem; their low self-respect and self-efficacy are detracting from their individual work performance and the performance of their coworkers. Explain five ways you can enhance the self-esteem of your employees.
Q:
Describe how self-concept is developed in both positive and negative ways during each stage of life - childhood, adolescence, and adulthood.
Q:
An effective way of raising self-esteem is through goal setting. Identify four principles of goal-setting and how they might be used to help someone quit smoking.
Q:
Name and define the two components of a person's self-esteem.
Q:
Name at least four characteristics of someone with high self-esteem.
Q:
It is important to replace negative messages with positive self-talk. Identify the three guidelines for creating effective self-talk statements.
Q:
What are the five factors that enhance employee self-esteem?
Q:
Define self-concept and explain how an individual's self-concept develops.
Q:
Explain how practicing guided imagery and visualization help build self-esteem.
Q:
A teenage friend is struggling with his self-esteem. What should he understand about development of self-esteem during this critical time?
Q:
Alan Jackson achieved stardom by having strong ____________________. He learned to appreciate his own worth, believe in his ability to succeed, recover quickly from setbacks, and be accountable for his own actions.
Q:
When Rafael turns in work that is late or sub-par, he makes excuses that blame other people and events. When people congratulate him on a job well done, he usually says he "got lucky this time." Rafael attributes his actions and results to a(n) ____________________.
Q:
For some individuals, the life stage known as ____________________ can span well into their 20s as they try to develop a unique identity.
Q:
Mei feels irritated when Linda's unbridled enthusiasm often leads her to lose sight of critical project details. Linda feels frustrated when Mei often analyzes so many details that it slows down the decision-making process. The discord between Mei and Linda is explained by a. poor management. b. lack of self-disclosure. c. communication style bias. d. a poorly constructed team.
Q:
Case 3.1 Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, and talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual. Refer to Case 3.1. Regina probably has a(n) ____ communication style. a. emotive b. directive c. supportive d. reflective
Q:
When you determine your communication style, you should also keep in mind that a. it represents who you are and that doesnt change. b. there are always moments of spontaneity. c. your self-assessment is usually pretty accurate. d. you share traits of other styles.
Q:
The first step in coping with communication style bias is to a. tell the other person how they can accommodate your style. b. develop awareness of your own communication style. c. analyze the other person's behavior. d. communicate your frustration to your manager.
Q:
Versatility in communication styles is a. relatively unstable throughout life and difficult to change. b. necessary to create and maintain effective interpersonal relations with others. c. more easily achievable for someone who is low in dominance and high in sociability. d. dependent upon the individual's communication style.
Q:
Managers relying too much on the strengths of their communication style can create problems in their relationships with others. a. True b. False
Q:
Successful people in the business world tend to be higher on the sociability continuum.
a. True
b. False
Q:
When trying to improve relations with someone who has a supportive communication style, you should show a sincere interest in the person.
a. True
b. False
Q:
Describe how a person with a reflective communication style might use style flexing to better work with an individual with a supportive communication style and vice versa.
Q:
Define what an excess zone is, and state under what conditions a person may enter this zone of their communication style. Then, explain how strengths in communication style can come across as weaknesses in the excess zone by providing examples for each style.
Q:
First, draw the communication style model, labeling each continuum and placing each style in its proper quadrant. Then, describe the four communication styles identified in the text.
Q:
Explain what you might do in order to flex to meet an emotive style.
Q:
Explain the communication behaviors that demonstrate an emotive style.
Q:
Name the behaviors displayed in the excess zone of a person with a reflective communication style.
Q:
Explain the difference between versatility and style flexing.
Q:
What is communication-style bias?
Q:
Describe briefly the fundamental premises that support communication styles.
Q:
Explain two basic characteristics of sociability as it is used in the communication style model.
Q:
Jim is assertive, controlling, and frequently offers advice and makes demands, making him high on the ____________________.
Q:
The thoughts, feelings, and actions that characterize someone are generally viewed as their ____________________.
Q:
____________________ describes a situation in which one person intentionally matches the body language of the individual she is meeting with.
Q:
Bianca has an emotive communication style and feels more comfortable interacting with extroverted, active, spontaneous people. Bianca exhibits positive ____________________.
Q:
Hung is usually quiet, enjoys spending time alone, and does not make quick decisions. He expresses opinions in a formal and deliberate manner. Hung's behavior displays a(n) ____________________ communication style.
Q:
Gabriella is cautious, formal, and methodical, making her low on the ____________________.
Q:
____________________ can be defined as acting in ways that earn a social endorsement.
Q:
If a manager wants to flex to meet the needs of an individual with a(n) ____________________ communication style, he/she needs to take time to build social relationships, display an interest in a person's ideas and interests, maintain a fast pace, and not worry too much about details.
Q:
Bill projects a serious attitude about everything and expresses his opinions strongly. Bill displays a(n) ____________________ communication style.
Q:
People should avoid communicating within the ____________________ in order to maintain good relations with others.
Q:
Sociability can be defined as a tendency to
a. take charge in social situations.
b. be more reserved and formal in social relationships.
c. seek and enjoy social relationships.
d. be cooperative.
Q:
One of the fundamental concepts underlying communication styles theory is that
a. an individual's communication style tends to be stable throughout his/her life.
b. communication styles are determined solely by heredity.
c. people are different from day to day and therefore their styles change day to day.
d. communication styles are entirely a learned behavior.
Q:
Nancy is passive, cooperative, and hesitant to make demands. In terms of communication style, Nancy would be
a. high in dominance.
b. low in dominance.
c. high in sociability.
d. low in sociability.
Q:
The directive communication style is characterized by
a. spontaneous, uninhibited behavior.
b. frankness, assertiveness, and determination.
c. a friendly persuasiveness.
d. unhurried, thoughtful decision-making.
Q:
Sanjay is low in sociability and low in dominance, giving him which communication style?
a. Directive
b. Emotive
c. Supportive
d. Reflective
Q:
Refer to Case 3.1. Regina probably has a(n) ____ communication style.
a. emotive
b. directive
c. supportive
d. reflective
Q:
You should remember that your communication style a. is a reflection of how well you communicate. b. is an ability to communicate. c. is how you prefer to communicate. d. changes as you advance in your career.