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Q:
What is the relationship between character and personal integrity?
Q:
Describe how generational influences shape our values.
Q:
When a person enters the workplace, she or he is often faced with the challenge of holding onto personal values. Define values drift and identify three ways to prevent this from occurring.
Q:
What four questions should you ask yourself before becoming a whistleblower?
Q:
How does the family influence the formation of our personal values?
Q:
What are some of the results of cultural differences in values and ethics that affect global business?
Q:
Identify three ways to prevent corporate crime.
Q:
By constantly monitoring your commitment to your values and intentionally reflecting on the values you hold dear, you can avoid ____________________.
Q:
Thinking, feeling, ____________________, choosing, and acting are the five parts of the valuing process to clarify and develop values.
Q:
More enduring and deep-seated than our attitudes, ____________________ represent the enduring beliefs and strong preferences that motivate us.
Q:
Adhering to personal moral values and practicing what you believe demonstrate your ____________________.
Q:
West Point cadets who report cheating among their classmates are examples of ____________________.
Q:
Family, financial security, and health are the top three most meaningful things to Miguel. They represent his ____________________ and strongly influence his behavior and the choices he makes.
Q:
____________________ is composed of personal standards of behavior including honesty, integrity, and moral strength.
Q:
Advancing her career and spending time with family are important values to Allison. She feels stressed when her work commitments often spill over into weekends. The stress Allison feels is a result of ____________________.
Q:
When we shape our behavior to resemble that of people we admire and embrace the qualities they value, we are ____________________.
Q:
Distinct from personal values, ____________________ are guiding principles of a culture that define behavior as right, good, and proper.
Q:
Case 5.1 Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of the corporation, Rosa. Rosa's "rags-to-riches" story reveals a woman with strong standards of personal conduct, deep personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a child. A second portion of the training program will review the companys values, ethics code, and policies so that all employees are very clear on where the company stands on key issues and business behaviors. Refer to Case 5.1. What additional step that Joan has not taken will help prevent corporate crime at her organization? a. Establishing an ethics training program b. Hiring with care c. Developing an ethics code d. Modeling Enter the appropriate word(s) to complete the statement.
Q:
The steps a company can take toward enhancing corporate ethics include
a. insisting that employees adhere to their personal ethics codes.
b. teaching values in the home.
c. developing and enforcing organizational ethics codes.
d. eliminating various petty laws that insult individual integrity.
Q:
Your internal values and your personal standards of behaviorhonesty, integrity, and moral strengthmake up your
a. personality.
b. character.
c. ethical framework.
d. conscience.
Q:
Many organizations expend resources to provide training and create written documents about appropriate and expected behavior. If you are a big retail chain such as Home Depot or Macys, you should ensure that store managers
a. understand the ethics code.
b. enforce the ethics code.
c. understand there are very real regional differences in America as regards ethics.
d. understand that ethics codes should be enforced, but with exceptions.
Q:
Linda says she values education. Over the years she has had several employees who worked for her and earned their degrees at the same time. To support them, Linda allowed them to flex their daily work hours. In this example, Linda demonstrates
a. integrity.
b. ethics.
c. values.
d. high self-esteem.
Q:
In ethical terms, when you have the legal right to do something it means
a. it is always right to do it.
b. that you have worked hard to obtain that right and you should be proud.
c. it may or may not be right to do it.
d. that you have used ethical practices to obtain that right.
Q:
Case 5.1 Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of the corporation, Rosa. Rosa's "rags-to-riches" story reveals a woman with strong standards of personal conduct, deep personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a child. A second portion of the training program will review the companys values, ethics code, and policies so that all employees are very clear on where the company stands on key issues and business behaviors. Refer to Case 5.1. If Joan's training program is taken to the company's international offices, she needs to be prepared for the fact that a. the developing world completely rejects Western values. b. the curriculum can be readily implemented because there are common international business values. c. it may seem unnecessary, since ethical decisions are much more "cut and dry" internationally than they are domestically. d. values and ethics situations are more complex internationally.
Q:
Your individual values may be influenced by a number of factors, including your
a. occupational prestige.
b. religious training.
c. external conflicts with others.
d. income and social standing.
Q:
When applied to values formation, the term modeling refers to
a. how we make complex ethical decisions.
b. the impact of family on personal values development.
c. the influence of those whom we admire.
d. the influence of media on early values formation.
Q:
One's ____ are those that consistently rank higher than others and guide one's behavior.
a. character traits
b. ethics
c. values and beliefs
d. core values
Q:
When making a decision that causes an internal value conflict, it is important to
a. weigh the pros and cons of each side of the decision.
b. procrastinate on making the decision.
c. prioritize your core values.
d. adapt your value system to minimize the conflict.
Q:
In today's society, parents may find it challenging to instill values and build strong character in their children because
a. children today are less likely to listen to their parents.
b. many lead single-parent and dual-working-parent households where work schedules and stresses limit the time and energy they have to guide their children's upbringing.
c. children are more influenced by their peers.
d. public educational systems have a greater influence on children through character education.
Q:
Amy was brought up to be honest in her relationships. She always felt confident in her relationships since honesty was at their foundation. Over the years, she has found it difficult to be honest in her work environment since it seems to sometimes have a negative impact on her career. She is not always honest with her supervisor or coworkers. This is an example of
a. poor social responsibility.
b. modeling values.
c. an organization lacking an ethics code.
d. values drift.
Q:
A common problem regarding values and ethics on the international business scene is
a. bribery used to secure foreign contacts.
b. human rights violations.
c. competition with businesses not bound by U.S. laws.
d. all of these.
Q:
One of the biggest challenges facing American business in the global marketplace is
a. maintaining ethics while working with countries operating under a different code of ethics.
b. language barriers.
c. maintaining company standards across operations.
d. internal value conflicts.
Q:
To encourage employees to monitor and report unethical or illegal behavior in the workplace, an employer should
a. propagate a rigid code of company ethics with no room for "gray" areas.
b. develop a support system to enable "whistle blowers" to report their observations.
c. punish "whistle blowers" as nothing more than gossips out to destroy coworkers.
d. deny promotions and other rewards to employees who know about unethical or illegal behavior but who fail to report it.
Q:
Zappos conducts interviews with potential new employees to assess their core values and attitudes as well as their skills, and then requires new hires to participate in five weeks of training on topics such as delivering WOW through customer service, embracing change, and being adventurous, creative, and open-minded. Zappos follows these procedures in order to:
a. ensure that employee values are in harmony with those of the organization.
b. encourage employees to equate company progress with bottom-line profits.
c. teach employees the difference between right and wrong.
d. inspire pride and unshakeable confidence among employees.
Q:
Having _____ gives you a definite picture of the kind of person you want to be and the kind of life you want to have.
a. meaningful work
b. wellness programs
c. well-defined core values
d. integrity
Q:
Which of the following is a legal and ethical business practice?
a. Continuing to operate an oil rig when major repairs that require shutdown are needed
b. Concealing environmental damage caused by a mining operation from authorities
c. Refusing to provide safety gear to field workers at risk from hazardous pesticide exposure
d. Paying local taxes and fees in order to secure a license to operate in a new market
Q:
Current media can help shape your character.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
U.S. culture puts a lot of emphasis on self-gratification, which can make it more difficult to establish clear moral boundaries.
a. True
b. False
Q:
Job candidates may have to take integrity tests when applying for a position.
a. True
b. False
Q:
Codes of ethics that are enforced without exception do little to create an ethical corporate culture.
a. True
b. False
Q:
Workers of different generations basically want the same things (i.e., respect, fair reward for work well done, etc.) and have similar ideas about what those things mean.
a. True
b. False
Q:
Long-lasting friendships, good relationships with co-workers, and job satisfaction are a reflection of a good character.
a. True
b. False
Q:
Value conflicts are less likely in workplaces that have workers from more than one generation.
a. True
b. False
Q:
Whistle blowing can damage your career.
a. True
b. False
Q:
It is easier for an organization to manage for ethical pursuits than to manage for profits.
a. True
b. False
Q:
Some companies feel that the key to success is developing their organization's value systems and then hiring people who share those values.
a. True
b. False
Q:
Unethical behavior mostly happens in the top levels of management of an organization.
a. True
b. False
Q:
Clarifying and developing our personal values involves a number of steps including critical thinking, trusting your gut feeling, interacting with others, etc.
a. True
b. False
Q:
Character education in public schools has always been a cornerstone of developing values within schoolchildren.
a. True
b. False
Q:
Good companies recognize the need to reconcile corporate and employee values.
a. True
b. False
Q:
Individual character is based on internal values, personal standards of behavior, and the resulting judgments one makes.
a. True
b. False
Q:
People are consciously aware of all their value priorities.
a. True
b. False
Q:
An important part of making right ethical decisions is achieving sufficient power and money to be able to do so.
a. True
b. False
Q:
The acting dimension of the five-part valuing process primarily involves being an active listener.
a. True
b. False
Q:
Some people feel that companies should look into value conflicts when trying to solve quality problems, absenteeism, and poor customer service.
a. True
b. False
Q:
In the business world a person is always faced with two clear-cut options: doing the right thing or doing the wrong thing.
a. True
b. False
Q:
Case 4.1 Bill is concerned about Tim's self-esteem. Tim's attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he's a failure, there's no use trying, and he can't do any better. Bill says to Tim, "It's good that you know what you can and can't do; that helps you be more realistic about life. You just need to think of these matters in positive terms rather than hating yourself." Bill manages Tim by telling him that he appreciates his hard work. Bill points out the things Tim does well and regularly explains to Tim that he expects great things of him. After a few weeks, Tim begins to perform more effectively and his fear of failure decreases. Bill further takes Tim "under his wing" and begins to advise him on professional behavior, gives him time to explain ideas and his concerns, and even becomes an advocate for Tim with Bill's boss. Refer to Case 4.1. Bill's taking Tim under his wing is an example of a. developing an expertise. b. mentoring. c. monitoring of self-talk. d. building Tim's self-esteem by taking responsibility for Tim's decisions.
Q:
Case 4.1 Bill is concerned about Tim's self-esteem. Tim's attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he's a failure, there's no use trying, and he can't do any better. Bill says to Tim, "It's good that you know what you can and can't do; that helps you be more realistic about life. You just need to think of these matters in positive terms rather than hating yourself." Bill manages Tim by telling him that he appreciates his hard work. Bill points out the things Tim does well and regularly explains to Tim that he expects great things of him. After a few weeks, Tim begins to perform more effectively and his fear of failure decreases. Bill further takes Tim "under his wing" and begins to advise him on professional behavior, gives him time to explain ideas and his concerns, and even becomes an advocate for Tim with Bill's boss. Refer to Case 4.1. What might Tim's boss to do enhance Tim's self-esteem? a. Change his locus of control b. Provide better compensation c. Clarify his expectations of Tim and offer feedback d. Take responsibility for Tim's low self-esteem
Q:
Juan spends some time each day imagining himself making an important sale that will probably lead to a large bonus and promotion. Juan is using what self-esteem building technique? a. Visualizing achievement b. Setting goals c. Developing a mentor d. Developing an expertise
Q:
Adolescents are more inclined to define their self-concept and worth by a. internal sources and positive self-talk. b. their social relationships with peers and adopting traits and beliefs that their peers value. c. what their parents do and the things they own. d. accomplishments and talents.
Q:
Which of the following is a good goal-setting principle? a. Allow maximum flexibility and limit planning so that you will have several avenues to accomplish your goal. b. Don't focus on small successes, because you will lose sight of the end goal. c. Spend time reflecting on the things you want to change in your life. d. Keep your environment constant so that you can focus on your goal.
Q:
Organizations can enhance employees' self-esteem by a. accommodating individual differences. b. giving employees a voice in achieving company goals. c. keeping employees well informed so that they know what is expected of them. d. doing all of these.
Q:
Common symptoms of low self-esteem can include either eating disorders or overeating, as well as excessive drinking or smoking. a. True b. False
Q:
Indicate whether the statement is true or false. Visualization must be followed by action for it to help you achieve your goals. a. True b. False
Q:
Kyoko set a goal to break the school track record in the 100-yard dash. Every day she mentally rehearses the perfect race as she trains for an upcoming track meet. Kyoko is using ____________________.
Q:
Nancy used to call herself stupid when she performed poorly on an exam. Now she uses ____________________ by reminding herself of the specific steps she can take do better.
Q:
Regina is actively helping Mary in her career. Regina is giving her advice, coaching her on job performance, and acting as a "devil's advocate" as she considers various decisions. Regina is acting as a(n) ____________________.
Q:
Julie is confident about her ability to successfully think about and tackle new tasks. She expects to do well. Julie has strong ____________________.
Q:
The field of ____________________ is concerned with the genetic and environmental factors causing developmental changes over a person's lifetime.
Q:
People who believe they are largely responsible for what happens to them maintain a(n) ____________________.
Q:
Often before interviews or meetings, Sara practices ____________________ by telling herself to feel how her confidence makes her "heartbeat slow, like the soft, gentle drops of a leaking faucet."
Q:
An individual's ____________________ keeps a continuous record of past failures but never mentions strengths or accomplishments.
Q:
Effective self-talk is characterized by
a. generalizing your behavior in affirming statements that include all changes you want to make, even if they seem impossible.
b. describing the end results you want to achieve, such as knowing all of the procedures after studying a manual.
c. using counterproductive words to help reinforce results you want to avoid.
d. not repeating an affirming statement, since this may cause you to lose sight of your goal attainment.
Enter the appropriate word(s) to complete the statement.
Q:
Refer to Case 4.1. Bill's taking Tim under his wing is an example of
a. developing an expertise.
b. mentoring.
c. monitoring of self-talk.
d. building Tim's self-esteem by taking responsibility for Tim's decisions.
Q:
Refer to Case 4.1. What might Tim's boss to do enhance Tim's self-esteem?
a. Change his locus of control
b. Provide better compensation
c. Clarify his expectations of Tim and offer feedback
d. Take responsibility for Tim's low self-esteem
Q:
Despite doing very well in several college business courses and earning a glowing performance review from her internship supervisor, Mira is very anxious about being able to pass her GMAT exams. Mira seems to demonstrate lower
a. self-respect.
b. self-efficacy.
c. self-worth.
d. self-concept.
Q:
Refer to Case 4.1. What strategy might Bill suggest that Tim could use to build his self-esteem?
a. Identify and develop his strengths.
b. Work more independently, and do not seek the help of others.
c. Set unrealistic goals that force him to stretch beyond his normal performance.
d. All of these.
Q:
An individual with healthy, high self-esteem might make which of the following statements?
a. I'm much better at playing tennis than Joe, Raju, and Marcela.
b. I don't know why I try so hard; it doesn't make much difference anyway.
c. I may not be able to control the way I feel right now, but I can control the way I behave.
d. I admit it. I've never been good at taking tests.
Q:
The bundle of facts, opinions, beliefs, and perceptions about yourself can be described as your
a. self-respect.
b. self-efficacy.
c. self-esteem.
d. self-concept.
Q:
Many adults mistakenly define themselves in terms of
a. the opinions of their parents.
b. their relationships with friends.
c. their physical appearance.
d. the things they possess.