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Q:
The emotional style that tends to make the people with whom you work lose respect for and confidence in you is that of ____ emotions.
a. capitulating to
b. overexpressing
c. accommodating
d. suppressing
Q:
Individuals who think before they act and who recognize, accept, and experience their emotions while trying to express them appropriately have a(n) ____ emotional style.
a. capitulating
b. overly expressive
c. accommodating
d. suppressive
Q:
Sally's mother is very angry with her for being late to an important social engagement. After listening to her mother, Sally explains that she understands her mother is angry with her lateness and that it was important to her that Sally be on time. Sally says she will work on being on time in the future, particularly for special events. Sally is handling her mother's anger effectively by
a. suppressing her own emotions.
b. recognizing and accepting her mothers anger and giving her feedback.
c. diverting her mothers attention.
d. minimizing the problem.
Q:
Behavior
a. results automatically from activating events such as a perceived injustice.
b. is often erratic because emotions are impossible to control.
c. follows naturally from activating events and is not a choice.
d. is influenced by feelings and thinking patterns triggered by activating events.
Q:
Juan has difficulty at work because he frequently suppresses his emotions. A healthier alternative to inappropriate suppression of emotions is
a. to allow himself to feel the emotion, then let it go.
b. to tell many of his coworkers how he is feeling.
c. to assign responsibility for his emotions to external causes.
d. to frequently cry.
Q:
Organizations often find success when they follow the motto "it's not personal, it's just business."
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
Although one may be unable to increase one's IQ (intelligence quotient), one's emotional intelligence can improve throughout life as one's experiences lead to increased competencies.
a. True
b. False
Q:
In many instances, you can deal with your own feelings of anger or distress effectively by putting your problems into proper perspective.
a. True
b. False
Q:
According to Transactional Analysis, forgotten memories cannot influence decision making.
a. True
b. False
Q:
One of the ways to eliminate violence in the work place is to hire more part-time workers.
a. True
b. False
Q:
When expressing your anger, it is important to allow all your feelings about the situation to surface, even if you may be seen as emotionally unstable.
a. True
b. False
Q:
Emotional intelligence is simply a measure of our social competence.
a. True
b. False
Q:
Monica makes decisions primarily with her heart, which is a good way to achieve emotional balance.
a. True
b. False
Q:
Individuals can develop their cultural intelligence, even within their own country's borders.
a. True
b. False
Q:
Journaling your anger and then sharing the writing with those you are angry with is an effective strategy for achieving emotional control in your life.
a. True
b. False
Q:
It is important for your overall quality of life to cultivate positive mental states such as kindness and compassion.
a. True
b. False
Q:
Violence in the workplace is often triggered by loss of a job or a personal tragedy, such as divorce.
a. True
b. False
Q:
Asking good friends about how you express your emotions is one of the best ways to achieve greater emotional control.
a. True
b. False
Q:
Accommodating our emotions means we are attending to our thoughts or the logical process.
a. True
b. False
Q:
It is important to wait a long time to cool off before expressing feelings of anger.
a. True
b. False
Q:
Adults can often relive a childhood experience in a context very different from the one experienced as a child.
a. True
b. False
Q:
Toxic emotions of just one or two people can disturb the emotional balance of an entire team, department, or workplace.
a. True
b. False
Q:
The emotional style of capitulating to your emotions is an appropriate and effective way to deal with negative emotions in the workplace and in ones personal life.
a. True
b. False
Q:
Our temperament, which is relatively fixed from a very early age, is simply our early predisposition to display our emotions in a particular way.
a. True
b. False
Q:
According to the Sedona Method, you can make positive changes in your life by letting go.
a. True
b. False
Q:
Case 8.1 Ted is a vice-president in a small company. He's a very laid back and private man. Everyone considers him very nice but indecisive. When he makes a decision, he communicates it accurately, but he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexible and take his time making decisions. In casual conversations with his secretary, Ted reveals that he went to school in the South, has been married for 20 years, and is thinking about taking a cruise for the first time for this year's vacation. Ted is terrified of making the wrong decision in most situations. He knows this but won't tell anyone, even his wife. You see, he once worked for a very demanding and abusive boss who eventually fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the right decision or not, the boss would yell at and humiliate him in front of others. As a consequence, now, years later, Ted has a tough time making decisions. Refer to Case 8.1. By not telling anyone of his fear of making the wrong decision, Ted is preventing which of the following from taking place? a. Role relationships b. Reduction of stress c. 360-degree feedback assessment d. Forgiveness
Q:
Self-disclosure has a number of benefits, such as a. decreased self-consciousness. b. enhanced rumination. c. more social relationships. d. stronger self-awareness.
Q:
To facilitate more open communication, supervisors and managers should a. try to become employees' buddies. b. avoid developing role expectations. c. demonstrate competence and honesty daily. d. display a wide range of expectations.
Q:
Self-disclosure can increase the accuracy of communication by a. establishing a set time for sharing thoughts and feelings. b. making sure people write down what they feel before they share information. c. improving the quality of reports and memos. d. enabling others to know how to respond effectively to an individual.
Q:
Refer to Case 8.1. If Ted chose to disclose his past experience with his new boss as a way to help the new boss understand Ted's decision-making process, Ted would need to pay special attention to which element of appropriate self-disclosure?
a. Practicing the art of apologizing
b. Using it to repair a damaged relationship
c. Communicating the experience in terms of facts
d. Selecting the right time and place
Enter the appropriate word(s) to complete the statement.
Q:
When Tamara is alone with Michael, she tells him, "I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to
a. use "I-statements."
b. communicate her regret.
c. request a specific change in his behavior in the future.
d. address his competency in and commitment to sales.
Case 8.1
Ted is a vice-president in a small company. He's a very laid back and private man. Everyone considers him very nice but indecisive. When he makes a decision, he communicates it accurately, but he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexible and take his time making decisions. In casual conversations with his secretary, Ted reveals that he went to school in the South, has been married for 20 years, and is thinking about taking a cruise for the first time for this year's vacation.
Ted is terrified of making the wrong decision in most situations. He knows this but won't tell anyone, even his wife. You see, he once worked for a very demanding and abusive boss who eventually fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the right decision or not, the boss would yell at and humiliate him in front of others. As a consequence, now, years later, Ted has a tough time making decisions.
Q:
Jin opens her meeting presentation by saying, "Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea. I miss living in Seoul and often wish I could move back, but I enjoy sharing my culture with others here in the United States. You might be surprised to learn that Koreans like to entertain and be entertained." Jin used self-disclosure by saying
a. "Hello, I'm Jin, and I will be talking with you about doing business in the country I was raised in, South Korea."
b. "I miss living in Seoul and often wish I could move back..."
c. "You might be surprised to learn that Koreans like to entertain and be entertained."
d. All of these sentences demonstrate self-disclosure.
Q:
When a round of downsizing forced Olivia's boss, Karen, to ask Olivia to absorb the responsibilities of the laid-off grant writer, neither woman was sure what to expect. Olivia had never written a grant before, but Karen mentored her along. Over time, they discovered that Olivia had a great talent and interest for the task, and she successfully wrote proposals that were awarded hundreds of thousands of dollars. This example of mentoring resulted in which change in Olivia's self-disclosure?
a. Reduction of the unknown window
b. Expansion of the blind window
c. Reduction of the hidden window
d. Decrease of the open window
Q:
Kyoko tells her friend Scott that, this semester, she's taking Accounting 122, Human Resources 156, and Business Ethics 201. This is an example of
a. self-awareness.
b. self-disclosure.
c. self-efficacy.
d. self-description.
Q:
Courtney and Helen work in adjacent cubicles. For the last three years they have maintained a very professional relationship and they know very little about each others personal lives. This happens when
a. there is too much work to spend time chatting.
b. some people belong to the union and others dont.
c. there is a fear of mergers and acquisitions.
d. the organizations culture encourages people to hide their feelings.
Q:
Your text describes how Jim Teeters, after feeling ashamed and considering quitting his college teaching job. stood up in front of his introductory sociology class and confessed that he had selfishly prioritized his need for recognition over his obligation to help them learn. This is an example of
a. using the meeting to show her talents.
b. ambition.
c. the difficulty and challenge of being honest.
d. the blind pane in Joharis Window.
Q:
Refer to Case 8.1. By not telling anyone of his fear of making the wrong decision, Ted is preventing which of the following from taking place?
a. Role relationships
b. Reduction of stress
c. 360-degree feedback assessment
d. Forgiveness
Q:
Refer to Case 8.1. Ted's inability to make decisions is an example of information in which "pane" of his Johari Window?
a. Open
b. Blind
c. Hidden
d. Unknown
Q:
Refer to Case 8.1. Ted has decided to talk with his coworkers about how humiliated and defensive he was after one of his former boss's disagreements over his decisions. Ted needs to pay particular attention to which element of self-disclosure?
a. Practicing the art of apologizing
b. Accurately describing feelings and emotions
c. Communicating the situation in terms of facts
d. Presenting constructive criticism with care
Q:
The rules of appropriate self-disclosure include
a. delaying the discussion of disturbing situations for as long as possible to diffuse emotions.
b. accurately describing your feelings and emotions.
c. self-disclosing, regardless of the immediate circumstances.
d. learning to trust everyone with your self-disclosures.
Q:
The quality of feedback you receive from others depends to a large degree on
a. the number of people with whom you come into contact.
b. how confident you are.
c. how much you practice self-disclosure.
d. your presentation skills.
Q:
Which of the following is true about authenticity?
a. It requires blunt honesty at all times.
b. It is necessary to temper your authenticity in the workplace for the sake of professionalism.
c. It is the unrestricted demonstration of one's true self through communication and interactions with others.
d. Individuals who are authentic do not have an unknown area of the Johari Window.
Q:
Which is true of appropriate self-disclosure?
a. It erodes effective professional role relationships at work.
b. You can never disclose too much.
c. It is a way to achieve good emotional health.
d. The best Johari Window pattern includes four panes of the same size.
Q:
Refer to Case 8.1. Ted's conversation with his secretary is an example of
a. self-description.
b. self-disclosure.
c. self-awareness.
d. staying in his organizational role.
Q:
When Bill is alone with Sally, he apologizes by saying, "I'm sorry about getting angry yesterday. I should have informed you sooner that I rescheduled my appointments." Bill's apology could be even stronger if he had included
a. a remedy.
b. rumination.
c. responsibility.
d. regret.
Q:
Improving interpersonal effectiveness and building relationships often require a reduction in the size of the ____ in your Johari Window.
a. open area
b. blind area
c. information known to others area
d. information known to self area
Q:
Trust is a complex emotion that combines three components:
a. caring, competency, and commitment.
b. control, commitment, and clarity.
c. responsibility, remedy, and rumination.
d. reliance, dependence, and caring.
Q:
Feedback from others can reduce the size of the unknown pane and increase the size of the ____ pane in the Johari Window.
a. blind
b. hidden
c. unknown
d. open
Q:
The unknown area of the Johari Window is
a. the same as the blind area.
b. made up of private feelings and needs you do not want to share.
c. an area you need to enlarge in order to build friendships.
d. an area that you, and others, can never know completely and that can never completely disappear.
Q:
The unknown area of the Johari Window never completely disappears because it contains information that may never be known to you or to others.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
The statement, "I'm sorry; I wish I had informed you of the deadline sooner and will give you more warning in the future" includes acceptance of responsibility.
a. True
b. False
Q:
Self-description includes telling your co-workers about the types of food you enjoy and the movies you like to watch.
a. True
b. False
Q:
When individuals hide their true feelings, it weakens the communication process.
a. True
b. False
Q:
The Johari Window identifies six kinds of information about you that affect your communication with others.
a. True
b. False
Q:
The best time to offer self-disclosure is always "now."
a. True
b. False
Q:
Trust can be damaged by avoiding commitments.
a. True
b. False
Q:
Saying "I feel confused; I don't think I can focus with my headache" at work is an equally authentic yet more appropriate form of self-disclosure than saying "I feel confused; it must be because of this hangover from last night."
a. True
b. False
Q:
It's best to ruminate before self-disclosure.
a. True
b. False
Q:
Constructive criticism is still effective when the listener has an attitude of defensiveness.
a. True
b. False
Q:
A good way to become a more open person is to practice by honestly describing your concerns and feelings about minor problems that arise with neighbors or friends, in a respectful and nonthreatening manner.
a. True
b. False
Q:
Appropriate self-disclosure avoids the expression of feelings and emotions and focuses on the factual content of the interpersonal interaction.
a. True
b. False
Q:
As a general rule, increased self-awareness is not a benefit of self-disclosure since you are already aware of the information that you communicate about yourself.
a. True
b. False
Q:
It is appropriate to keep some information about yourself hidden from others.
a. True
b. False
Q:
Apology alone is enough for self-disclosure to repair a relationship.
a. True
b. False
Q:
Strained work relationships often arise because people will not discuss real or imagined problems in the workplace.
a. True
b. False
Q:
Individuals who are very private about their personal lives may discover stress relief through appropriate self-disclosure.
a. True
b. False
Q:
Jan tells Jill, "I want you to do well. Please take the time to research more sources in the future." This is an inappropriate way to offer criticism.
a. True
b. False
Q:
Lack of trust is the most common and most serious barrier to self-disclosure in organizations.
a. True
b. False
Q:
An effective apology will communicate the three Rs: regret, responsibility, and rumination.
a. True
b. False
Q:
Employees usually sincerely trust those employers who keep their distance, keep their values to themselves, and provide information on a need-to-know basis.
a. True
b. False
Q:
You are trying to change the culture in your department to be more friendly and honest. This year you will have a new approach for the annual performance review. Write a form for a 360-degree feedback appraisal that everyone will complete for each department member.
Q:
If you are trying to convince a friend to self-disclose more, what would you describe as the most important benefits? What personal characteristics lead you to talk openly to someone?
Q:
Assume you have a Facebook page. Discuss how the information you share on that page could affect your professional success. How would you determine whether you are using appropriate self-disclosure on Facebook?
Q:
Anne is a loan manager and Ken is her client. Anne lost track of time while working on another project and didn't pick up Ken's papers until almost a week after he submitted them. She now must call Ken to apologize for the delay in starting the approval process and ask a few questions. Identify the three components of an effective apology, and offer an example of a strong apology that Anne might use.
Q:
What roles do self-disclosure and feedback play in our relationships with others?
Q:
Diego has just been introduced to Dan, a more experienced engineer who will be his teammate for several projects. Draw two Johari Windows for Diego, one representing his communication with Dan now and one representing his communication with Dan after a closer relationship has developed over several months. Explain the difference in the size of the panes in the two window designs.
Q:
Name the primary barrier to self-disclosure in an organizational setting, and describe its effects.
Q:
Discuss how to use self-disclosure and feedback in order to repair damaged relationships.
Q:
Explain the important elements of the art of forgiving.
Q:
Explain the concept of the 360-degree assessment. What are the benefits of this type of assessment?