Q&A Hero

Q: The project manager maintains authority and assigns responsibility to specific individuals or subcontractors for the various tasks. a. True b. False

Q: Describe at least three potential subjects of negotiations in which a project manager would participate for a project.

Q: Some changes become necessary as a result of , such as an early snowstorm that slows down the construction of a building.a. predicted eventsb. risk responsesc. unanticipated occurrencesd. negligence

Q: The project manager needs to be sure that won"t casually agree to changes that may require additionalperson-hours.a. team membersb. stakeholdersc. the customerd. organizational management

Q: Whenever a customer requests changes, the project manager shoulda. do a quick estimate and say if the change is ok or not.b. have the appropriate project team members estimate the effects on the project cost and schedule.c. stop the project's progress.d. ignore the request and deliver the product promised.

Q: The change management procedures must cover communication between the and the customer and between the and the project team.a. project manager, project managerb. stakeholders, project managerc. project manager, customerd. stakeholders, customer

Q: At the start of the project, procedures need to be established regarding how changes will bea. initiated.b. documented and authorized.c. compensated.d. presented.

Q: The aspects most likely to be affected by project changes area. the project resources and assignments.b. the project quality and constraints.c. the project budget and the completion date.d. the project risk and customer satisfaction.

Q: Generally, the in the project that changes are identified, the their effect on accomplishing the project objective.a. later, greaterb. later, lesserc. earlier, greaterd. earlier, more severe

Q: An important aspect of the project manager's job is to manage and controla. how the project team completes tasks.b. how stakeholders feel about the project.c. the customer's financial situation.d. changes.

Q: may be: initiated by the customer, initiated by the project team, caused by unanticipated occurrences during the performance of the project, or required by the users of the project results.a. Reportsb. Changesc. Project planningd. Project scope documentation

Q: The one thing that you can be sure will happen during a project isa. change.b. the project plan will remain.c. the scope of the project will not creep.d. decisions will stand.

Q: Effective delegation requires that the project manager havea. control over the project team.b. confidence in each member of the project team.c. self-confidence and arrogance.d. power to force action.

Q: The project manager has the responsibility for in terms of specific results.a. providing a clear understanding of what is expectedb. telling project team members how to performc. detailing the specific actionsd. limiting the actions of the project team

Q: involves selecting the project team members who are best qualified to perform each task and then empowering them to do it.a. Consignmentb. Facilitationc. Authorizationd. Delegation

Q: implies more than just assigning tasks to specific members of the project team. It includes giving team members the responsibility to accomplish job objectives and the authority to make decisions and take actions to achieve the expected results, as well as accountability for accomplishing those results.a. Consignmentb. Facilitationc. Authorizationd. Delegation

Q: is the act of allowing individuals to successfully carry out assigned tasks.a. Consignmentb. Facilitationc. Authorizationd. Delegation

Q: involves empowering the project team to achieve the project objective and empowering each team member to accomplish the expected results for his or her area of responsibility.a. Consignmentb. Facilitationc. Authorizationd. Delegation

Q: is one of the ways to develop the skills necessary to be an effective project manager.a. Learn from othersb. Talk to groupsc. Limit exposure to other project teamsd. Receive a single journal subscription

Q: Gain experience is one of the ways to develop the skills necessary to be an effective project manager. Which of the following statements is false?a. Each project presents a learning opportunity.b. Limit project experiences to only those tasks that you can do well.c. Projects aren"t all the same.d. Work on as many projects as you can.

Q: There to develop the skills necessary to be an effective project manager.a. are various waysb. are limited waysc. is only one wayd. are no ways

Q: People are not born with the skills needed to be effective project managers; rathera. they are assigned the task even if not have the skills.b. they are given the skills.c. they develop those skills.d. they are innate.

Q: If actual progress falls behind planned progress or unexpected events occur, the project managera. watches to see what happens.b. takes immediate action.c. alerts the sponsor and asks for more funds.d. has an immediate meeting with the project stakeholders.

Q: The must decide which tasks should be done in-house and which tasks should be done by subcontractors or consultants.a. stakeholdersb. project managerc. project sponsord. project team

Q: involves securing the appropriate resources to perform the work.a. Organizingb. Initiatingc. Planningd. Fostering

Q: The project manager reviews the plan with the customer to gain endorsement and then sets up a project management information system fora. recording the plan.b. solidifying the agreement of the plan.c. comparing actual progress to planned progress.d. using technology to appear competent.

Q: The spearheads development of a plan to achieve the project objective.a. customerb. project teamc. primary stakeholderd. project manager

Q: The project manager communicates the objective to the project team in such a manner as to create a vision ofa. how much the project is going to cost.b. the amount of work each member will have to do.c. what will constitute successful accomplishment of the objective.d. the number of meetings necessary during the project.

Q: The project manager clearly defines the project objective and reaches agreement with the on this objective.a. customerb. stakeholdersc. suppliersd. project team

Q: The project manager coordinates the activities of the to ensure that they perform the right tasks at the proper time, as a cohesive group.a. stakeholdersb. various team membersc. suppliersd. project sponsor

Q: The project manager has primary responsibility for in planning, organizing, and controlling the work effort to accomplish the project objective.a. doing the paperworkb. making all the decisionsc. providing leadershipd. impeding

Q: It is the responsibility of the to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time.a. project managerb. stakeholdersc. project team membersd. project authority

Q: If possible, the project manager should have project team members not participate up front in the decision to change. a. True b. False

Q: Open communication and a climate of trust are prerequisites for introducing change, reducing resistance to change, and gaining commitment to the change. a. True b. False

Q: Despite the best laid plans, changes will still occur. a. True b. False

Q: A common barrier to effective delegation is that the team members fear criticism for mistakes or lack self- confidence. a. True b. False

Q: A common barrier to effective delegation is that the project manager is afraid that he will lose control of the work and not know what is going on. a. True b. False

Q: A common barrier to effective delegation is that the project manager has confidence in the capability of others to do the work. a. True b. False

Q: A common barrier to effective delegation is that the project manager has a personal interest in the task or thinks she can do it better or faster herself. a. True b. False

Q: How to do the task should be left up to the individuals so that they can be creative. a. True b. False

Q: The project manager should tell the individuals how to do the task. a. True b. False

Q: Effective delegation requires effective communication skills. a. True b. False

Q: Learning and development are lifetime activities, there's no finish line. a. True b. False

Q: Volunteer -- contribute to the community or a specific cause and try your hand at developing leadership skills -- to develop the skills necessary to be an effective project manager. a. True b. False

Q: Read -- subscribe to journals or look up articles related to the skills you want to develop -- to develop the skills necessary to be an effective project manager. a. True b. False

Q: Join organizations, such as the Project Management Institute to develop the skills necessary to be an effective project manager. a. True b. False

Q: Participate in education and training programs to develop the skills necessary to be an effective project manager. a. True b. False

Q: Get a mentor to develop the skills necessary to be an effective project manager. a. True b. False

Q: Conduct a self-evaluation, and learn from your mistakes to be an effective project manager. a. True b. False

Q: Interview project managers who have skills that you want to develop in yourself to develop the skills necessary to be an effective project manager. a. True b. False

Q: Project managers must have self-discipline, be able to prioritize, and show a willingness to delegate. a. True b. False

Q: Good project managers manage their time well. a. True b. False

Q: Effective negotiations strengthen relationships, not erode them. a. True b. False

Q: The project manager must ignore cultural differences into consideration when negotiating. a. True b. False

Q: Negotiating with customers or subcontractors involved in global projects can be particularly challenging. a. True b. False

Q: The project manager needs to use effective listening and to be able to make a persuasive case and clearly articulate her position on issues. a. True b. False

Q: It is helpful if the project manager has developed a mistrusting relationship with the other person because this can provide a strong foundation for positive and robust negotiations. a. True b. False

Q: During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product. The subject of negotiations can be contract terms and conditions, obtaining specific resources to staff the project, subcontractor prices, vendor delivery schedules, payment for damages, the cost or schedule impact of changes, customer approval of designs, the need for rework if quality standards were not met, the best approach to resolve a technical performance issue, interpretation of acceptance criteria or test results, approaches to get the project back on track if it is behind schedule and/or over budget, and so forth. a. True b. False

Q: During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product.a. Trueb. False

Q: Good negotiating skills are essential for project managers. a. True b. False

Q: The project manager should encourage project team members to identify problems early and solve them on their own or seek help if they need to. a. True b. False

Q: Good problem solving starts with the late identification of a problem or potential problem. a. True b. False

Q: A project manager needs to be a good problem solver. a. True b. False

Q: The project manager can improve her or his ability to handle stress by keeping physically fit through regular exercise and good nutrition. a. True b. False

Q: Used appropriately, humor can help a project manager handle the stress and break the tension. a. True b. False

Q: The project manager needs to have a good sense of humor. a. True b. False

Q: In certain situations, the project manager needs to act as a buffer between the project team and either the customer or upper management. a. True b. False

Q: The effective project manager is able to cope with constantly changing conditions. a. True b. False

Q: The project manager should panic; she or he has to look ruffled. a. True b. False

Q: Stress is likely to be high when a project is in jeopardy of not meeting its objective. a. True b. False

Q: Project managers must be able to handle the stress that can arise from work situations. a. True b. False

Q: A project manager also needs good interpersonal skills to deal with disagreement or divisiveness among team members. Such situations can require delicate handling on the project manager's part. a. True b. False

Q: A project manager needs good interpersonal skills to try to influence the thinking and actions of others. a. True b. False

Q: An effective project manager develops and maintains the interpersonal relationships throughout the duration of the project. a. True b. False

Q: Good interpersonal skills enable a project manager to empathize with individuals when special circumstances arise. a. True b. False

Q: In informal conversations, the project manager should use open-ended questions and do a lot of listening. a. True b. False

Q: The project manager should try to learn about the personal interests of each individual by being intrusive. a. True b. False

Q: It's important that the project manager develop a relationship with each person on the project team. It requires making the time to have an informal conversation with each person on the project team and with each key individual in the customer's organization. a. True b. False

Q: Good interpersonal skills are essential for a project manager. a. True b. False

Q: The project manager must create an atmosphere that fosters timely and open communication with a fear of reprisal. a. True b. False