Q&A Hero

Q: A policy on ethical behavior includes topics on expectations, process for reporting misconduct, and consequences of engaging in unethical practices. a. True b. False

Q: Two actions a project organization can take to prevent wrongdoing are having a policy on ethical behavior and conducting training sessions on ethical behavior. a. True b. False

Q: It is the project manager's responsibility to set the tone and expectations and to exemplify ethical behavior. a. True b. False

Q: Some circumstances during a project are debatable regarding misbehavior. a. True b. False

Q: It is important that a customer is informed of a potential problem in timely manner that is neither unnecessarily alarming, nor misleading. a. True b. False

Q: Withholding or falsifying information is acceptable. a. True b. False

Q: It is important for team members or the project manager to communicate information to the customer. a. True b. False

Q: Team members need to keep distances between each other differently based on each person's unique differences.a. Trueb. False

Q: Individual team members can make a personal commitment to understand and value diversity and respect the differences of other team members. a. True b. False

Q: Team members can also do things to support valuing diversity and the contributions of all team members. a. True b. False

Q: A training session on diversity should raise awareness, create understanding, and help diminish misunderstanding and conflict. a. True b. False

Q: Barriers to valuing diversity include awareness and understanding. a. True b. False

Q: Any diversity issues or conflicts should be addressed immediately so they can be resolved before they fester and "˜"˜explode"" at a later time. a. True b. False

Q: Appropriate behavior regarding diversity includes closed-mindedness, stereotyping, labeling, exclusion, ridiculing, insulting, harassment, intimidation, and discrimination. a. True b. False

Q: It is appropriate for team members to tell jokes, ridicule, or make fun of a diversity characteristic of a team member or a particular group. a. True b. False

Q: Team members should make derogatory or insensitive remarks or engage in behavior that demeans the dignity of others. a. True b. False

Q: Team members should not exclude or have lower expectations of certain diverse groups. a. True b. False

Q: Project team members should stereotype or make assumptions about a team member's behavior or performance based on their diversity. a. True b. False

Q: Differences can lead to more creative, faster, and higher-quality problem solving and decision making. a. True b. False

Q: Miscommunication and misunderstanding may be more likely to happen between people who are similar as compared to those that are different. a. True b. False

Q: Differences can create barriers to team performance. a. True b. False

Q: Diversity is similarities among people. a. True b. False

Q: Team members should not expect the project manager alone to be responsible for team building. a. True b. False

Q: Team members should foster team building in whatever ways they can. a. True b. False

Q: In addition to organizing social activities, the team can periodically call team meetings, as opposed to project meetings. a. True b. False

Q: It's important that social activities include select members on the team. a. True b. False

Q: An after-work pizza party, a team luncheon, an informal lunch in the conference room, and a trip to see a sports event or theater production are examples of events the team can organize to foster socialization and team building. a. True b. False

Q: The project team can initiate social events to celebrate project events, such as reaching a critical milestone. a. True b. False

Q: It's important that team members get to know one another on a personal basis by being intrusive. a. True b. False

Q: Discussions should not always be work related. a. True b. False

Q: When team members are located near one another, there is a greater chance that they will talk. a. True b. False

Q: Team building is an ongoing process. a. True b. False

Q: When a project is successful, everybody wins! a. True b. False

Q: It has been said that there is no I in TEAM, there are no individual winners or losers. a. True b. False

Q: Effective team members put personal gain above the success of the project. a. True b. False

Q: Effective team members are not problem identifiers or problem solvers. a. True b. False

Q: Effective team members participate and communicate. a. True b. False

Q: Effective team members take pride in doing the work required and nothing more. a. True b. False

Q: Effective team members are self-directed and follow through on assignments. a. True b. False

Q: Effective team members have low expectations and make things delayed. a. True b. False

Q: Effective team members plan, control, and feel accountable for their individual work efforts. a. True b. False

Q: The project manager, and not each member of the project team, needs to help create and foster a positive and effective project environment. a. True b. False

Q: Although the project manager is ultimately responsible for the success of a project, each member of the project team shares in that responsibility. a. True b. False

Q: Dysfunctional behavior is a barrier that can hinder project team effectiveness. a. True b. False

Q: Turnover of project team members is a barrier that can hinder project team effectiveness. a. True b. False

Q: Poor leadership is a barrier that can hinder project team effectiveness. a. True b. False

Q: Poor communication is important to project team effectiveness.a. Trueb. False

Q: Lack of commitment is a is a key element of project team effectiveness. a. True b. False

Q: Lack of project structure is a support that helps develop project team effectiveness. a. True b. False

Q: Unclear definition of roles and responsibilities is a barrier that can hinder project team effectiveness. a. True b. False

Q: Unclear vision and objective is a portal that can help develop project team effectiveness. a. True b. False

Q: High level of mistrust is a characteristic associated with effective project teams. a. True b. False

Q: High degree of cooperation and collaboration is a characteristic associated with troubled project teams. a. True b. False

Q: Results orientation is a characteristic associated with effective project teams. a. True b. False

Q: Clear expectations of each person's role and responsibilities is a characteristic associated with effective project teams. a. True b. False

Q: Clear understanding of the project objective is a characteristic associated with poor project teams. a. True b. False

Q: Helping these individuals develop and grow into a cohesive, effective team takes effort on the part of the project manager and each member of the project team. a. True b. False

Q: A project team is a group of independent individuals working cooperatively to achieve the project objective. a. True b. False

Q: A project team is more than a group of individuals. a. True b. False

Q: Project constraints regarding the work scope, quality levels, budget, and schedule must be hidden. a. True b. False

Q: The project manager must secretly communicate the project objective and create a vision of the successful result of the project and the benefits it will provide. a. True b. False

Q: A personal relationship between two people takes time to develop and teams evolve through various stages of development. a. True b. False

Q: In many projects, people who have never worked together are assigned to the same project team. a. True b. False

Q: List examples of situations that provide an opportunity for unethical behavior:

Q: List some dimensions of diversity:

Q: In brainstorming, the team sits around a table, with a facilitator at a flip chart, chalk board, or personal computer with a projector to record ideas. One member states an idea, and thena. the next member states an idea.b. the others judge the idea.c. another member supports the idea.d. the others decide if it should stay on the list.

Q: Once the solution has been implemented, it's important to determine whethera. the problem has indeed been solved.b. the customer selected the right choice.c. the right project team members were assigned.d. the project manager is still in control of the project.

Q: should develop the planning information or implement the best solution to a problem.a. The project managerb. The stakeholdersc. The project manager and the customerd. The project team members who will be responsible for implementing the best solution for a problem

Q: Once the best solution has been selected, it's necessary to nexta. determine whether the problem has been solved.b. prepare a plan for implementing that solution.c. establish criteria for measuring the qualitative impact.d. implement the solution.

Q: The evaluation scorecards are used to help determinea. the best solution.b. the project manager's favorite solution.c. the team's most popular solution.d. the customer's accepted solution.

Q: Each person on the problem-solving team should complete an evaluation scorecard fora. only the first solution identified.b. the solutions the team member thinks are possible.c. each of the possible solutions.d. the solutions assigned by the project manager.

Q: The has to first establish the criteria against which alternative solutions will be evaluated.a. project teamb. project managerc. customerd. problem-solving team

Q: Criteria to evaluate the alternative solutionsa. have to be established.b. must be accepted by the customer.c. are optional.d. are developed by the project manager only.

Q: Once various potential solutions have been identified it is necessary toa. accept the solutions.b. try the first solution suggested.c. evaluate the alternative solutions.d. have the customer select the solution.

Q: is the creative step in the problem-solving process.a. Revise the project planb. Identify possible solutionsc. Evaluate the alternative solutionsd. Implement the solution

Q: It's important to start with a written statement of the problem, which givesa. definition and boundaries to the problem.b. a qualitative measure to the problem.c. the team perspective to the problem.d. ideas on how similar problems have been handled.

Q: For the approach to work, it is necessary to have a healthy project environment.a. Collaborating, Confronting, or Problem Solvingb. Avoiding or Withdrawingc. Competing or Forcingd. Accommodating or Smoothing

Q: In the approach, each person must approach the conflict with a constructive attitude and a willingness to work in good faith with the others to resolve the issue.a. Collaborating, Confronting, or Problem Solvingb. Avoiding or Withdrawingc. Competing or Forcingd. Accommodating or Smoothing

Q: In the approach, the project team members place high value on both the outcome and the relationship between the individuals.a. Collaborating, Confronting, or Problem Solvingb. Avoiding or Withdrawingc. Competing or Forcingd. Accommodating or Smoothing

Q: In the approach, the project team members look for a win"win outcome.a. Collaborating, Confronting, or Problem Solvingb. Avoiding or Withdrawingc. Competing or Forcingd. Accommodating or Smoothing