Q&A Hero

Q: When communicating with individuals from other cultures or countries, their customs regarding greetings, gestures, eye contact, and protocol are not important. a. True b. False

Q: Body language can be used not only by the person talking, but also by the listener, as a way of providing feedback to the person talking. a. True b. False

Q: Body language and tone (inflection and emotion of the voice) are unimportant elements that take away from verbal communication. a. True b. False

Q: Verbal communication provides a forum for discussion, clarification, understanding, and immediate feedback. a. True b. False

Q: Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing. a. True b. False

Q: In the stage of team development, team members feel increasing dissatisfaction with dependence on the direction or authority of the project manager.a. formingb. normingc. stormingd. performing

Q: In the stage of team development, tasks may be more extensive or difficult than anticipated.a. formingb. normingc. stormingd. performing

Q: In the stage of team development, members start to apply their skills to work on their assigned tasks, and work begins to progress slowly.a. formingb. normingc. stormingd. performing

Q: The second stage of team development is known asa. forming.b. norming.c. storming.d. performing.

Q: In the stage of team development, individuals do a lot of questioning in the forming stage: What is our purpose? Who are the other team members? What are they like?a. formingb. normingc. stormingd. performing

Q: In the stage of team development, members depend on the project manager to provide direction and structure.a. formingb. normingc. stormingd. performing

Q: In the stage of team development, the group begins to establish an identity and attempts to define and plan the tasks that need to be done. Little actual work is accomplished.a. formingb. normingc. stormingd. performing

Q: In the stage of team development, team members generally have positive expectations.a. formingb. normingc. stormingd. performing

Q: In the stage of team development, individuals get acquainted.a. formingb. normingc. stormingd. performing

Q: is the initial stage of the team development process. It involves the transition from individual to team member.a. Formingb. Normingc. Stormingd. Performing

Q: Project teams should be kept throughout the project.a. as large as possibleb. as small as feasiblec. at a moderate size with extra resourcesd. at a moderate size with contingency resources

Q: In larger organizations, the project manager may have toa. take on multiple roles.b. perform much of the project alone.c. pay for charges for other projects.d. negotiate with other managers for resources.

Q: The greatest constraint for a project is thea. cash flow for the organization.b. the schedule for the project.c. availability of the right resources at the right time.d. the level of quality to be produced.

Q: The project manager should for larger projects.a. assemble members as neededb. acquire the entire teamc. determine who is needed an hope they are availabled. get extra people than planned

Q: The project manager should for smaller projects.a. assemble members as neededb. acquire the entire teamc. determine who is needed an hope they are availabled. get extra people than planned

Q: The must identify what expertise, experience, or skills are needed, how many of each type are required, when they will be needed.a. project managerb. project stakeholdersc. customerd. contractor's CEO

Q: One of the first things that a project manager must do is toa. review the plan to be sure of the payment dates.b. determine the earned value of work performed.c. obtain and put together a project team.d. compare actual progress to planned progress.

Q: To help you effectively manage your time, reward yourself at the end of the week if you accomplished all your goals. a. True b. False

Q: To help you effectively manage your time, when going through your mail, take action on each document at a later time instead of while you are holding it the f time. a. True b. False

Q: To help you effectively manage your time, go through your incoming mail or e-mail at the end of the day so that it won"t divert you from working on your day's todo list. a. True b. False

Q: To help you effectively manage your time, try to handle most paperwork only at least twice. a. True b. False

Q: To help you effectively manage your time, make effective use of waiting time. For example, carry reading material with you in case you get stuck in an airport. a. True b. False

Q: To help you effectively manage your time, learn to say yes to activities that will consume your time but not contribute to accomplishing your goals. a. True b. False

Q: To help you effectively manage your time, control interruptions from the items on your to-do list. a. True b. False

Q: To help you effectively manage your time, read the daily to-do list first thing in the morning, and keep it in sight all day. a. True b. False

Q: To help you effectively manage your time, at the end of each day, make a to-do list for the next day. a. True b. False

Q: To help you effectively manage your time, at the end of each week, identify several (two to five) goals that you wanted to accomplish the past week. a. True b. False

Q: People involved in projects are usually very busy working on their assigned tasks. Therefore, good time management is essential for a high-performance project team. a. True b. False

Q: Other participants are allowed to make comments, supportive or judgmental. a. True b. False

Q: Individuals should simply state an idea; not discuss, justify, or try to sell it. a. True b. False

Q: Two important rules must be followed for brainstorming to work: no immediate discussion of ideas and no judgmental comments. a. True b. False

Q: In brainstorming, the round-robin process continues until no one can come up with any more ideas or the time limit is up. a. True b. False

Q: During the brainstorming sessions, some people will come up with ideas that build on ideas previously mentioned by others. a. True b. False

Q: Members should be encouraged to come up with novel and unorthodox ideas when brainstorming. a. True b. False

Q: In brainstorming, the quality of ideas generated is more important than the quantity of the ideas. a. True b. False

Q: Brainstorming hinders excitement, creativity, better solutions, and greater commitment. a. True b. False

Q: Brainstorming is a way to generate a lot of ideas and have fun. a. True b. False

Q: Before team members select a solution to a problem, they should make sure that they have explored as broad a range of options and ideas as possible. a. True b. False

Q: Brainstorming is a technique used in problem solving in which all members of a group contribute spontaneous ideas. a. True b. False

Q: If the problem has not been solved, the problem-solving team needs to go back to earlier steps to see what else could be causing the problem. a. True b. False

Q: To implement the solution, appropriate team members should go ahead and perform their respective tasks. a. True b. False

Q: To revise the project plan to implement the best solution to a problem, the persons and resources needed for each task must also be identified. a. True b. False

Q: To revise the project plan to implement the best solution to a problem, specific tasks need to be identified, along with their estimated costs and durations. a. True b. False

Q: The evaluation scorecards are used as the sole mechanism for determining the best solution; they are used as input to the decision-making process. a. True b. False

Q: Once the criteria have been established, the team may want to use an evaluation scorecard. a. True b. False

Q: The brainstorming technique is very useful in helping the project team to not jump to the first solution. a. True b. False

Q: Team members need to be careful to jump to the first solution suggested or the most obvious solution. a. True b. False

Q: Gather data through asking questions, interviewing people, running tests, reading reports, or analyzing data. a. True b. False

Q: Gather data and accept, without verification, the most likely causes of a problem. a. True b. False

Q: A technique often used to identify potential causes of a problem is brainstorming. a. True b. False

Q: There can be many reasons why a problem has occurred or is occurring. a. True b. False

Q: A disciplined, creative, and effective approach to problem solving is needed for project success. a. True b. False

Q: If it is handled properly, conflict helps team building. a. True b. False

Q: Conflict can force individuals to search for new approaches; it can foster creativity and enhance the problem- solving process. a. True b. False

Q: Conflict stifles discussion because it requires individuals to clarify their views. a. True b. False

Q: Handled properly, conflict can be beneficial. It causes problems to surface and be addressed. a. True b. False

Q: Conflict is not just for the project manager to handle and resolve; conflict between team members should be handled by the individuals involved. a. True b. False

Q: A potential conflict on projects is Priorities where conflict is likely to result when people are assigned to work on several different projects concurrently or when various people need to use a limited resource at the same time. a. True b. False

Q: A potential conflict on projects is Schedule where conflict can result from differences of opinion about the sequence in which the work should be done or about how long the work should take. a. True b. False

Q: A potential conflict on projects is Resource Assignments where conflict can arise over the particular individuals assigned to work on certain tasks or over the quantity of resources assigned to certain tasks. a. True b. False

Q: Differences of opinion are natural and must be expected. a. True b. False

Q: Conflict on projects is inevitable and can be beneficial. a. True b. False

Q: Conflict is bad and should be avoided. a. True b. False

Q: Members of the project team must pressure any members engaging in questionable behavior, by communicating that they do not agree with, or condone such behavior. a. True b. False

Q: Ethical behavior is everyone's responsibility. Team members must feel accountable for their actions. a. True b. False

Q: If wrongdoing is reported, the project organization must thoroughly investigate the allegations for the facts versus hearsay to determine if any disciplinary action should be taken. a. True b. False

Q: A punitive process should be established for individuals to report any actions by others that they think is unethical. a. True b. False

Q: Project members should bring possible ethical situations to the attention of the project manager. a. True b. False

Q: Ethical behavior should be discussed as part of orientation for new employees. a. True b. False

Q: Training sends a message that the organization places high value on ethical behavior. a. True b. False

Q: Employees who participate in ethics training are more likely to engage in unethical behavior. a. True b. False

Q: Training sessions on ethical behavior informs project team of the organization's policy. Incorporating case studies or role-play can be helpful. a. True b. False

Q: Misconduct or conflict of interest should be addressed and disciplined appropriately. This shows that such behavior will not be tolerated. a. True b. False

Q: Unethical actions should be encouraged, acknowledged, and appreciated. a. True b. False

Q: Project manager should rarely discuss the importance of ethical behavior at project team meetings. a. True b. False