Q&A Hero

Q: body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.a. Neutralb. Negativec. Criticald. Positive

Q: Teleconferencing can help facilitate the sharing of information in a more interactive way than perhaps email. a. True b. False

Q: Teleconferencing includes tools such as conference calls and videoconferencing. a. True b. False

Q: It is important for the project team to know which document is the latest version of a document, so that they can perform their work correctly based on the most current information and documentation. a. True b. False

Q: Throughout a project, various project documents will be revised to incorporate changes. a. True b. False

Q: Project team members should agree to changes without knowing whether they will necessitate additional person- hours. a. True b. False

Q: Some changes are trivial; others are major, affecting the project work scope, cost, and schedule. a. True b. False

Q: Revisions to project documents can result from changes initiated by the customer or by the project team. a. True b. False

Q: In addition to project reports, many other documents may be created by either the project team or the customer during the project. a. True b. False

Q: Just as important as keeping up to date with revision numbers and dates on documents is timely distribution of updated documents with a summary of revisions. a. True b. False

Q: Written reports, like verbal communication, leave an impression, positive or negative, with the audience. a. True b. False

Q: The project final report is an accumulation of the progress reports and a blow-by-blow story of what happened throughout the project. a. True b. False

Q: The project final report is usually a summary of the project. a. True b. False

Q: None of the information in the progress report should be a surprise to the readers. a. True b. False

Q: Progress reports usually cover a specified period, the reporting period that could be a week, a month, a quarter, or whatever best fits the project. a. True b. False

Q: Activity or busyness is the same as progress and accomplishment. a. True b. False

Q: It is important to keep in mind that reports must be written to address what is of interest to the readers, not what is of interest to the person writing the report. a. True b. False

Q: When responding to questions, be candid and arrogant. a. True b. False

Q: Allow time for interaction with the audience, if appropriate. a. True b. False

Q: Know your closing lines. a. True b. False

Q: Sum up your points on a particular item before moving on to the next item on your outline. a. True b. False

Q: When making key points, explain to the audience why they are important. a. True b. False

Q: Keep to the key points in your outline. a. True b. False

Q: Build interest in your presentation. a. True b. False

Q: Stand next to the image or in front of your visual aids. a. True b. False

Q: Read the slides and elaborate on the ideas illustrated on the slide. a. True b. False

Q: Use grand and improper gestures to help make a point. a. True b. False

Q: Speak clearly and confidently. a. True b. False

Q: Talk to the audience, not at it. a. True b. False

Q: Know the first two or three sentences of your presentation. a. True b. False

Q: The project manager should turn off his or her cell phone and other distractions. a. True b. False

Q: Expect a bit of nervousness; all speakers experience it. a. True b. False

Q: Go into the meeting room when it's empty or not in use and get a feel for the surroundings. a. True b. False

Q: Request the audiovisual equipment well in advance. a. True b. False

Q: Making copies of handout materials is not needed and audience members will have their own materials to take notes. a. True b. False

Q: Visual aids should be busy and not too simple. a. True b. False

Q: The project manager should practice, practice, practice. a. True b. False

Q: Making sure the visual aids are readable from the most front seat in the room where the presentation will be given because the most important people will sit in the front. a. True b. False

Q: The project manager should prepare visual aids and test them. a. True b. False

Q: The project manager should prepare notes or a final outline to use or refer to during the presentation. a. True b. False

Q: The project manager should use simple language that the audience will understand. a. True b. False

Q: Making an outline of the presentation is optional. a. True b. False

Q: Knowledge of the audience doesn't matter and neither does their level of knowledge or familiarity with the subject. a. True b. False

Q: The project manager must determine the purpose of the presentation. Is it to inform or to persuade? a. True b. False

Q: The audience may be representatives of the customer's organization, the project organization's upper management, or the project team itself. a. True b. False

Q: Often the project manager or members of the project team are called on to give a formal presentation. a. True b. False

Q: The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables. a. True b. False

Q: At the end of the meeting, the meeting attendees should evaluate the meeting process. a. True b. False

Q: If everything is not covered then the meeting should overrun the scheduled meeting time. a. True b. False

Q: The project manager should summarize the meeting results at the end of the meeting. a. True b. False

Q: The project manager should dominate rather than facilitate the meeting. a. True b. False

Q: At the start of the meeting, review the purpose of the meeting and the agenda. a. True b. False

Q: Ask all participants to leave their cell phones, iPods, and other electronic communication devices on because they are not a distraction. a. True b. False

Q: Designating a note-taker helps to have meeting minutes to share. a. True b. False

Q: It is important to wait for all the meeting attendees instead of starting the meeting on time. a. True b. False

Q: Find a meeting room and select visual aids as the meeting is about to start. a. True b. False

Q: Prepare visual aids or handouts prior to the project team meeting. a. True b. False

Q: Distribute an agenda well in advance of the project meeting. a. True b. False

Q: A meeting can be a vehicle for fostering team building and reinforcing team members' expectations, roles, and commitment to the project objective. a. True b. False

Q: Good listening skills are important if project team members are to be effective in communicating with one another and with the customer. a. True b. False

Q: Emoticons are considered professional, and all recipients will understand the abbreviations. a. True b. False

Q: Work related e-mail should include emoticons or text message abbreviations. a. True b. False

Q: Lengthy dissertations or voluminous extraneous attachments may be perception of being flooded with emails or electronic messages and be more of a hindrance than a help. a. True b. False

Q: Memos and letters should be clear and concise and should not include lengthy dissertations or voluminous extraneous attachments. a. True b. False

Q: Written communication should be used mostly to inform, confirm, and request. a. True b. False

Q: An e-mail may be appropriate as a follow-up to a face-to-face conversation or a phone call confirming decisions or actions rather than relying on a person's memory. a. True b. False

Q: Project participants are usually have time to read trivial messages or irrelevant documents containing information that could have been communicated verbally at the next project meeting. a. True b. False

Q: Written communication should be used only when necessary. a. True b. False

Q: Memos and letters are ways to efficiently communicate with a group of people when it's impractical to have a meeting or when the information needs to be disseminated in a timely manner. a. True b. False

Q: Formal project documents such as contracts and amendments, that require signatures, are usually sent in hardcopy. a. True b. False

Q: Verbal correspondence is normally transmitted through e-mail or can be sent hardcopy. a. True b. False

Q: Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors. a. True b. False

Q: In many cases it is a good idea to ask when it would be a good time to get together and how long you need to talk. a. True b. False

Q: The timing of verbal communication is also very important. a. True b. False

Q: Verbal communication should be straightforward and unambiguous. a. True b. False

Q: Videoconferencing is helpful for virtual project teams. a. True b. False

Q: Collocation of the project team is helpful to facilitate verbal communication. a. True b. False

Q: Project team members need to be reactive in providing communication with other team members and the project manager to get and give information after something has happened in the project. a. True b. False

Q: A high degree of face-to-face communication is especially important early in a project to foster team building, develop good working relationships, and establish mutual expectations. a. True b. False

Q: When communicating verbally, a person must be careful not to use remarks, words, or phrases that can be construed to be sexist, racist, prejudicial, or offensive. a. True b. False