Management

Q: Post Office Protocol (POP) allows the user to view only the header and the e-mail sender's name before deciding to download the entire message. a. True b. False

Q: Simple Mail Transfer Protocol (SMTP) is a common protocol used for sending and retrieving e-mail. a. True b. False

Q: IP addresses appear as five decimal numbers separated by periods. a. True b. False

Q: Public networks, private networks, and VPNs are independent of organizational boundaries. a. True b. False

Q: Virtual private network software must be installed on the computers at both ends of a transmission. a. True b. False

Q: The word "virtual," used as part of virtual private networks means that the network connection is permanent. a. True b. False

Q: An intranet extends beyond the organization that created it. a. True b. False

Q: Extranets were used to save money and increase efficiency by replacing traditional communication tools such as fax, telephone, and overnight express document carriers. a. True b. False

Q: The Internet provides a high degree of security in its basic structure. a. True b. False

Q: A network of computers that are located in the same building is called a wide area network. a. True b. False

Q: The first e-mail mailing lists appeared on military and education research networks. a. True b. False

Q: E-mail was born in 1972 when a researcher wrote a program that could send and receive messages over the Defense Department network. a. True b. False

Q: The USENET was the earliest of the networks that eventually combined to become what we now call the Internet. a. True b. False

Q: Networks of computers and the Internet that connects them to each other form the basic technological structure that underlies virtually all electronic commerce. a. True b. False

Q: What are the SWOT analysis questions that an analyst should be asking to identify an organization's strengths and weaknesses?

Q: List the primary and supporting activities organized by a value chain for a strategic business unit.

Q: What are transaction costs?

Q: What types of business processes are well suited to electronic commerce?

Q: List the three categories of electronic commerce that are most commonly used.

Q: A(n) _____ is a task performed by a worker in the course of doing his or her job.

Q: A(n) _____is a company that arranges thepayment of tariffs and compliance with customs laws for international shipments.

Q: _____ is a category of electronic commerce that includes individuals who buy and sell items among themselves.

Q: The combination of language and customs is often called _____.

Q: The only difference a buyer perceives whenshopping for a commodity item is its _____.

Q: The term _____ refers to a translation that considers multiple elements of an environment, such as business and cultural practices, in addition to dialect variations in the language.

Q: Software translation is also referred to as _____ translation.

Q: A(n) _____ is a secure location where incominginternational shipments can be held until customs requirements are satisfied or untilpayment arrangements are completed.

Q: The _____ refer tothe activities that each strategic business unitundertakes to design, produce, promote, market, deliver, and support the products orservices it sells.

Q: Human resource management and purchasing activities, which are part of a value chain model, are known as _____.

Q: Departments devoted to negotiating purchase transactions with suppliers are called _____.

Q: The law of _____ says that most activities yield less value as the amount of consumption increases.

Q: A(n) _____ unit is an autonomous part of a company that is large enough to manage itself but small enough to respond quickly to changes in its business environment.

Q: _____ are mobile phones that include a Web browser, a full keyboard, and an identifiable operating system that allows users to run various software packages.

Q: Multiple firmsthat sell similar products to similar customers make up a(n) _____.

Q: Economists generally refer to large _____ as firms, or companies.

Q: A(n) _____ is a gathering of people who share a common interest, and this gathering takes place on the Internet.

Q: A product's _____ is the collection of attributes that affect how easily that product can be packaged and delivered.

Q: The term _____ refers to the theft of intellectual property from the Web.

Q: The term _____ is used in business to describe very large stores of information such as thatcollected by online sellers about their customers.

Q: The highly sophisticated tools forinvestigating patterns and knowledge contained in big data are called _____.

Q: _____occurs when one businesstransmits computer-readable data in a standard format to another business.

Q: In _____ or telework, an employee logs in to the company network through the Internet instead of traveling to an office.

Q: Business-to-business (B2B) electronic commerce is sometimes called _____.

Q: The _____ refers to a strategy adopted by many companies and investors who believed that bybeing the first Web site to offer a particular type of product or service, they would be givenopportunities to be successful.

Q: In SWOT analysis, the question "Are industry trends moving upward?" involves identifying the _____ of an organization.a. strengths b. weaknessesc. opportunities d. threats

Q: SWOT is the acronym for _____. a. supply, wealth, occupations, and threats b. supply, weaknesses, opportunities, and testing c. strengths, weaknesses, opportunities, and threats d. strengths, wealth, occupations, and testing

Q: According to Porter, _____ describes the larger stream of activities into which a particular business unit's value chain is embedded.a. business strategy b. value systemc. business integration d. value-added network

Q: A _____ is a way of organizing the activities that each strategic business unit undertakes to design, produce, promote, market, deliver, and support the products or services it sells.a. business activity b. SWOT analysisc. value chain d. strategic alliance

Q: As more people participate in a network, the value of the network to each participant increases. This increase in value is called a _____.a. telework model b. network effectc. network model d. transactional effect

Q: _____ is a primary activity undertaken by an organization's strategic business unit.a. Identifying customers b. Training employeesc. Research and development d. Borrowing funds

Q: Strategic partnerships occurring between or among companies operating on the Internet are called _____.a. network alliances b. virtual integrationc. virtual companies d. value-added partnerships

Q: In a(n)_____, companies coordinate their strategies, resources, and skill sets by forming long-term, stable relationships with other companies and individuals based on shared purposes.a. market economic structure b. informal economic structurec. hierarchical economic structure d. network economic structure

Q: An infrastructure issue that a company faces when it conducts international commerce includes _____.a. communication costs b. language differencesc. trusting relationships d. inhospitable cultures

Q: The practice of an existing firm replacing one or more of its supplier markets with its own hierarchical structure for creating the supplied product is called _____.a. merchandising b. crowdsourcingc. vertical integration d. horizontal integration

Q: One significant component of _____ can be the investment a seller makes in equipment or in the hiring of skilled employees to supply the product or service to the buyer.a. economic costs b. transaction costsc. opportunity costs d. retention costs

Q: _____ are the total of all costs that a buyer and a seller incur as they gather information and negotiate a purchase-and-sale transaction.a. Opportunity costs b. Operating costsc. Transaction costs d. Historical costs

Q: A barrier to the predictability of costs and revenues of electronic commerce projects is _____.a. the rapid changes in underlying technologies b. the need for a critical mass willing to buy through the Internetc. the cultural obstacles in conducting electronic commerce d. the legal environment in which electronic commerce is conducted

Q: _____ can be a better way to sellitems that rely on personal selling skills.a. M-commerce b. Social commercec. Traditional commerce d. E-commerce

Q: A(n) _____ is a specific collection of business processes used to identify customers, market to those customers, and generate sales to those customers.a. industry value chain b. strategic alliancec. revenue model d. value-added network

Q: A(n) _____ is a set of processes that combine to achieve a company's primary goal, which is typically to yield a profit.a. value system b. industry value chainc. strategic business unit d. business model

Q: The combination ofstore design,layout, and product display knowledge tocreate storeenvironments that help convince customers to buy is called _____.a. merchandising b. crowdsourcingc. outsourcing d. departmentalizing

Q: _____ refers to technologies that include software that allows users of Web sites to participate in the creation, edition, and distribution of content on a Web site owned and operated by a third party.a. Big data b. Web 1.0c. Pure dot-com d. Web 2.0

Q: _____ is the use of interpersonal connections online to promote or sellgoods and services.a. Social integration b. Social commercec. M-commerce d. Vertical integration

Q: A(n) _____ is an independent firm that offers connection and transaction-forwarding services to buyers and sellers engaged in electronic data interchange.a. value-added network b. freight forwarderc. business incubator d. online retailer

Q: Businesses that engage in electronic data interchange with each other are called _____.a. institutional partners b. channel partnersc. commodity partners d. trading partners

Q: Electronic funds transfers are also called _____.a. wire transfers b. business transfersc. data transfers d. strategic transfers

Q: Banks use _____, which are electronic transmissions of account exchange information over private communications' networks.a. wire transfers b. machine translationsc. data analytics d. big data

Q: The group of logical, related, and sequential activities and transactions in which businesses engage are often collectively referred to as _____.a. businessservices b. businessprocessesc. businesslogistics d. businesscommunications

Q: Consumer shopping on the Web is often called _____.a. B2B b. B2Cc. brick and mortar retailing d. e-procurement

Q: A freight forwarder is a company that arranges shipping andinsurance for international transactions. a. True b. False

Q: Using the value chain reinforces the idea that electronic commerce should be a business solution, not a technology implemented for its own sake. a. True b. False

Q: Buyers and sellers in commodity markets experience significant transaction costs. a. True b. False

Q: Businesses and individuals can use electronic commerce to reduce transaction costs by improving the flow of information and increasing the coordination of actions. a. True b. False

Q: Most economists agree that markets are weak and ineffective mechanisms for allocating scarce resources. a. True b. False

Q: Economists use a formal definition of market that includes two conditions: first, the potential sellers of a good come into contact with potential buyers, and second, that a medium of exchange is available. a. True b. False

Q: The legal environment in which electronic commerce is conducted is full of clear and concise laws. a. True b. False

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