Q&A Hero

Q: Auditing provides an objective appraisal of the accounting, financial, and operational procedures and information of an organization. a. True b. False

Q: In the context of financial management information systems, transaction processing systems or enterprise systems capture transactions entered by workers in all functional areas of the business. a. True b. False

Q: Most financial management information systems integrate financial and operational information from multiple sources, including the Internet, into a single system. a. True b. False

Q: A management information system can be divided along functional lines to produce reports tailored to individual functions. a. True b. False

Q: An executive dashboard is a diagram that presents a set of key performance indicators about the state of a process at a specific point in time to enable managers make better real-time decisions. a. True b. False

Q: Scheduled reports generated by management information systems are produced periodically, such as daily weekly, or monthly. a. True b. False

Q: The input to most management information systems is a collection of reports that are provided by managers. a. True b. False

Q: The use of management information systems spans all levels of management in an organization. a. True b. False

Q: The primary purpose of an MIS is to help an organization achieve its goals by providing managers with insight into the regular operations of the organization so they can control, organize, and plan more effectively. a. True b. False

Q: A satisficing model is one that finds a good, but not necessarily the best, solution to a problem.a. Trueb. False

Q: Programmed decisions are made using a rule, procedure, or quantitative method.a. Trueb. False

Q: The first stage of the problem-solving process involves identifying and defining potential problems or opportunities. a. True b. False

Q: A well-known model developed by Herbert Simon divides the decision making phase of the problem solving process into five stages. a. True b. False

Q: The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems. a. True b. False

Q: Describe product lifecycle management (PLM) software and identify the type of data stored in such a system.

Q: Briefly describe the transaction processing cycle.

Q: Explain how the Secure SocketsLayer (SSL) works.

Q: Why is mobile commerce (m-commerce) maturing much later in North America than in Western Europe and Japan?

Q: Define electronic commerce and identify its various subsets.

Q: ______ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information.

Q: _____ enterprise resource planning (ERP)vendors target smaller firms with annual revenues in the $10 million to $50 million range that typically operate out of a single location.

Q: An enterprise resource planning (ERP) system helps match thecapabilities of an organization's information systems to its _____.

Q: The process of data collection, dataediting, data correction, data processing,data storage, and documentproduction is known as _____.

Q: Citizens can use _____ applications to submit their state and federal taxreturns online, renew auto licenses, purchase postage, apply for studentloans, and make campaign contributions.

Q: _____ users of product lifecycle management (PLM) softwareare asked to sign nondisclosure agreementsto reduce the risk of proprietary information being shared with competitors.

Q: With _____ , each transaction is processed immediately, without the delay of accumulating transactions into a batch.

Q: Inventory control, payroll, accounts payable are all part of _____.

Q: Transaction processing systems (TPSs)can be designed sothat the flow of information from one system to another is automatic andrequires no manual intervention or reentering of data. Such a set of systemsis called a(n) _____.

Q: Smart cards are better protected from misuse than conventional credit,charge, and debit cards because the smart-card information is _____.

Q: _____ is an amount of money that is computerized, stored, and used as cash for e-commerce transactions.

Q: The _____ is acommunications protocol used tosecure sensitive data duringe-commerce.

Q: A(n) _____is an attachment to an email message or data embedded in a Website that verifies the identity of a sender or Web site.

Q: The ______ is a standard set of specifications for Internet applications that run on handheld, wireless devices.

Q: Microsoft Internet Information Services is one of the most widely used _____ packages.

Q: Many companies decide that using a _____ is the best way to meet initial e-commerce needs.

Q: Through mobile commerce (m-commerce), companies can reach individualconsumers to establish _____ marketing relationships and communicatewhenever it is convenient.

Q: _____are generally bought at a cost per thousand (CPM), cost per click (CPC), orcost per action (CPA), in which an advertiser pays only if a customer clicksthrough and then buys the product or service.

Q: _____ exchangesare run by a group of traditionally competing companies with common procurementneeds.

Q: ______ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

Q: Electronic retailing is also known as _____.

Q: The Internet Corporation for Assigned Names andNumbers (ICANN) created a(n) _____ domain to help attract mobile users to the Web.

Q: _____ applications support the purchase of materials and services from private industry by government procurement offices, enable firms to bid on government contracts, and help businesses identify government contracts on which they may bid.

Q: ______ e-commerce organizations sell their products directly to consumers.

Q: _____ is the conducting of business activities electronically over computer networks.

Q: Which of the following is a disadvantage ofhosted software model?a. Slower system start-up b. Potential data security issuesc. Higher implementation risk d. Management of systemsoutsourced to vendors

Q: Identify anexternal user who usesproduct lifecycle management (PLM) softwareand its data.a. Customerservice manager b. Quality assurance personnelc. Manufacturer'sdesign partner d. Marketing executive

Q: In the context of supply chain management (SCM), ____ refines the production plan by determining the amount of weekly or daily production needed to meet therequirementfor individual products.a. sales forecasting b. detailed schedulingc. materials requirement planning d. demand management

Q: The goal of _____ is to reduce costs and improve customer service, while at the same time reducing the overall investment in inventory in a supply chain.a. supply chain management b. investment managementc. customer relationship management d. inventory management

Q: _____ enterprise resource planning (ERP)vendors target large multinational firms with multiple geographic locations and annual revenue in excess of $1 billion.a. Tier II b. Tier Ic. Tier IV d. Tier III

Q: Identify aninternal user who uses product lifecycle management (PLM) softwareand its data.a. Packaging supplier b. Contractmanufacturerc. Quality assurance manager d. Manufacturer'sdesign partner

Q: The most efficientand effective ways to complete a businessprocess are called _____.a. current approaches b. streamlined processesc. process improvements d. best practices

Q: _____ evolved from materials requirement planning systems (MRP) that tied together the production planning, inventory control, and purchasing business functions for manufacturing organizations.a. Batch processing systems b. Enterprise resource planning systemsc. Online transaction processing systems d. Supply chain management systems

Q: In a purchasing system, when an invoice arrives from a supplier, it is matched to ______ and a check is generated if all data is complete and consistent.a. the customer acknowledgement and the shipment information b. theinventory audit checklistc. the product pick list d. the original order and thereceiving report

Q: _____ involves updating one or more databases with new transactions.a. Data manipulation b. Data inputc. Data storage d. Data collection

Q: A _____involves reentering data that was not typed or scanned properly.a. data editing b. data manipulationc. data correction d. data collection

Q: In an order processing system, a(n) _____ is printed at the warehouse from which an order is to be filled on the day the order is planned to be shipped.a. request inquiry form b. customer orderc. invoice d. product pick list

Q: With _____, business transactions are accumulated over a period of time for processing in a single unit.a. online transaction processing systems b. real-time transaction processing systemsc. on-demand processing systems d. batch processingsystems

Q: A _____ is a credit card issued to selected employees to help streamline the traditional purchase order and invoice payment processes. a. procurementcard b. smart card c. metacard d. charge card

Q: The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.a. procurement card b. purchasing cardc. charge card d. smart card

Q: In the context of e-commerce software, _____ helps track the items selected for purchase.a. catalog management b. product configurationc. shopping cart facility d. transaction processing

Q: In the context of e-commerce software, _____ helps customers select the necessary components and options.a. catalog management b. transactions processingc. shopping cart facility d. product configuration

Q: In addition to the Web server operating system, each e-commerce Web site must have _____ to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web page development.a. an enterprise system b. product lifecycle management (PLM) softwarec. Web server modem d. Web server software

Q: A(n) _____ offers personalized shopping consultations for shoppers interested in upscale, contemporary clothingdresses, sportswear, denim apparel, handbags, jewelry, shoes, and gifts.a. e-boutique b. cybermallc. e-retail d. cyberstore

Q: A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.a. cybermall b. electronic retailc. electronic store d. electronic exchange

Q: A(n) _____ is a single Web site that offers many products and services at one Internet location.a. Web portal b. e-boutiquec. cybermall d. hub

Q: _____ is the direct sale of products or services by businesses to consumers through electronic storefronts, typically designed around the familiar electronic catalog and shopping cart model.a. E-segmentation b. E-purchasingc. E-tailing d. E-processing

Q: _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.a. Business-to-business (B2B) e-commerce b. Business-to-consumer (B2C) e-commercec. Consumer-to-Business (C2B) e-commerce d. Consumer-to-consumer (C2C) e-commerce

Q: The elimination of intermediate organizations between the producer and the consumer is called _____.a. disintermediation b. downsizingc. market segmentation d. fragmentation

Q: _____ is a subset of e-commerce in which all the participants are organizations.a. Business-to-consumer (B2C)e-commerce b. Consumer-to-consumer (C2C)e-commercec. Business-to-business (B2B)e-commerce d. Mobile commerce (m-commerce)

Q: Small and medium-sized enterprises (SMEs) are avoiding the use of hosted software model. a. True b. False

Q: Product lifecycle management (PLM) software and its data are used by both internal and external users. a. True b. False

Q: A customer relationship management (CRM) system helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers. a. True b. False

Q: The sales and operations plan determines the amount and timing for placing raw material orders with suppliers. a. True b. False

Q: Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization. a. True b. False

Q: The implementation of an enterprise resource planning (ERP) system ensures good work processes based on best practices. a. True b. False

Q: Adoption of an enterprise resource planning (ERP) system enables an organization to eliminate dozens or even hundreds of separate systems and replace them with a single, integrated set of applications for the entire enterprise. a. True b. False

Q: Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing enterprise resource planning (ERP). a. True b. False

Q: An enterprise system ensures that the information needed for a single business function and all levels of management within that function is available. a. True b. False

Q: Capturing and gathering all data necessary to complete the processing of transactions is called data input. a. True b. False

Q: With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions. a. True b. False