Q&A Hero

Q: Although computers excel at numerical calculations, they are not as good at dealing with symbols and three-dimensional objects. a. True b. False

Q: A perceptive system allows a machine to approximate the way a person sees, hears, and feels objectives. a. True b. False

Q: Data mining and business intelligence are often used to capture the knowledge stored in a knowledge management system. a. True b. False

Q: An organization's knowledge repository can be located both inside the organization and outside. a. True b. False

Q: Many businesses use patents, copyrights, trade secrets, and Internet firewalls to keep prying eyes from seeing important knowledge that is expensive and hard to create. a. True b. False

Q: A community of practice (COP) is a group of people with common interests who come together to create, store, and share knowledge on a specific topic. a. True b. False

Q: Secretaries, administrative assistants, medical assistants, and similar data-entry people are often called knowledge workers. a. True b. False

Q: Many organizations actively attempt to convert explicit knowledge to tacit knowledge. a. True b. False

Q: An office supplies inventory is an example of data. a. True b. False

Q: What sort of negative group behavior can lead to ineffective group decision making?

Q: Define the term decision support system (DSS) and briefly describe the basic capabilities of a DSS.

Q: Identify and briefly describe the various kinds of reports frequently produced by an MIS.

Q: Explain the difference between an optimization and satisficing model.

Q: Briefly describe the five stage decision-making process.

Q: _____ communications are used by many organizations to support decision making, it ties together and integrates various communications systems, including traditional phones, cell phones, e-mail, text messages, the Internet, and more.

Q: In the _____ decision-making approach, members of a group offer suggestions "off the top of their heads."

Q: A(n) _____ DSS handles situations or decisions that occur more than once, usually several times per year or more.

Q: A(n) _____ DSS is concerned with situations or decisions that come up only a few times during the life of an organization.

Q: A(n) _____ is a computer system capable of assembling, storing, manipulating, and displaying geographically referenced information; that is, data identified according to its location.

Q: A(n) _____ MIS helps in providing aggregate information on accounts payable, accounts receivable, payroll, and many other applications.

Q: _____ services are offered by many companies when employees leave the company in order to help them make the transition.

Q: In the context of subsystems for a marketing MIS, _____ is thecombination of various advertisingchannelsused to meet theobjectives of a marketing program.

Q: The purpose of _____ is to analyze themarket to identify threats, opportunities, and customer needs andwants.

Q: A(n) _____ is an approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another.

Q: _____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products.

Q: In the context of process control, computers can directly control manufacturing equipment using _____ systems to control drilling machines, assembly lines, and more.

Q: An organization might hire an outside accounting firm to perform a(n) _____ to assess the financial condition of the firm and determine whether financial statements and reports produced by its financial MIS are accurate.

Q: A(n) _____ is an organizational unit that gains revenue from the sale of products or services.

Q: A(n) _____ MIS provides financial information for workers who need to make better decisions on a daily basis.

Q: In the context of types of reports generated by MIS, _____ reports provide increasingly detailed data about a situation that helps analysts to see data at a high level first and then at a more detailed level.

Q: _____ reports are a type of MIS reports that are developed to provide certain information upon request than on a schedule.

Q: A(n) _____ provides managers with information that supports effective decision making and provides feedback on daily operations.

Q: _____ are commonly accepted guidelines or procedures that experience has shown usually leads to a good solution.

Q: In the context of computerized decision support systems, _____ is used when modeling a problem properly to get an optimal decision would be too difficult, complex, or costly.

Q: In the context of computerized decision support systems, a(n) _____ model finds the best solution to a problem, usually the one that will best help an organization meet its goals.

Q: In general, computerized decision support systems can either optimize or _____.

Q: _____ decisions deal with unusual or exceptional situations and, in many cases, these decisions are difficult to quantify.

Q: The final stage of the problem-solving process during which decision makers evaluate the implementation is called the _____ stage.

Q: _____ includes and goes beyond decision making, and it also includes the implementation stage when the solution is put into effect.

Q: In the context of group decision support system alternatives,_____ can be used when group members are located in the same building or geographic area and under conditions in which group decision making is frequent. a. decision rooms b. wide area decision networks c. teleconferencing d. local area decision networks

Q: The _____ approach forces members of a decision making group to reach a unanimous decision. a. Delphi b. brainstorming c. group consensus d. nominal group

Q: Developers of _____ try to build on the advantages of individual support systems while adding new approaches unique to group decision making. a. DSS b. MIS c. GSS d. GIS

Q: The _____ is NOT a component of the typical DSS. a. database b. user interface c. model base d. inference engine

Q: The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems. a. accuracy b. efficiency c. effectiveness d. timeliness

Q: A(n) _____ is the component of a decision support systemthatallows managers and decision makersto perform quantitative analysis on both internal and external data. a. model base b. dialogue manager c. executive dashboard d. database

Q: A typical decision support system (DSS) includes many components including a(n) _____ which allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases. a. model base b. dialogue manager c. database d. external database access

Q: An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals. a. financial b. manufacturing c. human resource d. sales forecasting

Q: A _____ MIS uses data gathered from both internal and external sources to provide reporting and aid decision making in areas of product design, media selection, channel distribution, and product pricing. a. human resources b. financial c. marketing d. manufacturing

Q: In the context of number of technologies used to control and streamline a manufacturing process, the goal of a _____ system is to tie together all aspects of production, including order processing, product design, manufacturing, inspection and quality control, and shipping. a. computer-assisted manufacturing b. computer integrated manufacturing c. flexible manufacturing system d. computer-assisted design

Q: The _____ MIS subsystems and outputs are used to monitor and control the flow of materials, products, and services through an organization. a. human resources b. marketing c. financial d. manufacturing

Q: _____ auditing is performed by employees within an organization. a. Employee b. Financial c. Internal d. Operational

Q: A(n) _____ is an assessment of how well management uses the resources of an organization and how effectively organizational plans are being executed.a. external auditb. financial auditc. internal auditd. operational audit

Q: _____ are divisions within a company that do not directly generate revenue. a. Profit centers b. Sales centers c. Revenue centers d. Cost centers

Q: In the context of financial MIS subsystems and outputs, a _____ is an independent business unit that is treated as a distinct entity enabling its revenues and expenses to be determined and its profitability to be measured.a. cost centerb. revenue centerc. profit centerd. sales center

Q: In the context of types of reports generated by management information systems (MIS), a(n) _____ summarizes the previous day's critical activities in an organization and is typically available at the beginning of each workday. a. exception report b. drill-down report c. key-indicator report d. demand report

Q: A(n) _____ is a type of management report that is automatically produced when a situation is unusual or requires management action. a. exception report b. drill-down report c. scheduled report d. demand report

Q: The most significant internal data sources for a management information system are an organization's _____.a. data from customers, suppliers, competitors, and stockholdersb. various Transaction ProcessingSystems (TPS) and Enterprise Resource Planning (ERP) systems and related databasesc. executive dashboards containing a set ofkey performanceindicators about the state of a process at a specific point in timed. various decision supporting systems (DSS) and group decision supporting systems (GSS) and users

Q: The performance of decision support systems is typically a function of decision quality and _____. a. hardware compatibility b. cost effeectiveness c. problem complexity d. software design

Q: _____ is the stage of the problem-solving process in which a solution is put into effect. a. Decision b. Monitoring c. Choice d. Implementation

Q: During the _____ stage of the decision-making phase, a course of action is selected.a. intelligenceb. implementationc. choiced. design

Q: In the _____ stage of the problem-solving process, alternative solutions to a problem are developed and their feasibility is evaluated.a. intelligenceb. implementationc. designd. choice

Q: The two phases of problem solving added by Huber to Simon's original three-stage model of decision-making are _____. a. intelligence and design b. implementation and monitoring c. choice and implementation d. design and choice

Q: According to Anthony Gorry and Michael Scott Morton's framework on decision support systems, thedecisions where only some of the variables can be measured quantitatively are called _____. a. programmed decisions b. unstructured decisions c. nonprogrammed decisions d. semistructured decisions

Q: In the context of decision support system framework developed by Anthony Gorry and Michael Scott Morton,one characteristic of a structured decision is that _____. a. it involves known variables that can be measured quantitatively b. the relationships among the pieces of data are not always clear c. it involves known variables that cannot be measured quantitatively d. the decision maker might not know the information requirements of the decision in advance

Q: With a group decision support system, people must take turns addressing various issues, and one person normally talks at a time. a. True b. False

Q: Multivoting is any one of a number of voting processes used in the nominal group technique of decision-making to reduce the number of options to be considered.a. Trueb. False

Q: The nominal group technique (NGT) is a structured method for group brainstorming that encourages contributions from the top management of an organization. a. True b. False

Q: The Delphi approach is a group decision making approach that encourages diversity among group members and fosters creativity and original thinking in decision making. a. True b. False

Q: The dialogue manager of a decision support system can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases. a. True b. False

Q: Decision support systems and management information systems are actually quite similar in numerous ways, including the types of problems solved, the support given to users, and the decision emphasis and approach. a. True b. False

Q: Decision support systems can provide help for managers at various levels within an organization. a. True b. False

Q: Developers of decision support systems have made them less flexible compared to management information systems. a. True b. False

Q: Smaller companies hesitate to hire outside accounting firms to assist them with their accounting functions. a. True b. False

Q: Product pricing is important to identify products, sales personnel, and customers that contribute to profits and those that do not. a. True b. False

Q: Marketing functions are increasingly being performed on the Internet and mobile devices. a. True b. False

Q: Marketing functions determine the various media to be used to inform potential customers about a product or service. a. True b. False

Q: When the inventory level for a particular item falls to the reorder point, an inventory management system generates a report to stop any further orders of the item. a. True b. False

Q: The economic order quantity is calculated to minimize the number of times an inventory item must be reordered.a. Trueb. False

Q: Manufacturing companies seldom use computer-assisted design with new or existing products. a. True b. False

Q: Many manufacturing operations have been dramatically improved over the last decade as a result of advances in information systems. a. True b. False