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Management
Q:
Soft Bites, a factory that makes breads,has asked all its retailers to return the loaves that have not been sold till the last date of expiry. It then donates all these loaves to shelters for the poor and the homeless. This act of Soft Bites can be termed as _____.
a. corporate gifting
b. legal compliance
c. ethical compliance
d. philanthropic giving
e. apprentice sponsoring
Q:
Which of the following isan informal organizational dimension of managing social responsibility?
a. Licensing
b. Philanthropic giving
c. Legal compliance
d. Ethical compliance
e. Organizational culture
Q:
Development of guidelines and codes of conduct is one of the most common ways through which an organization ensures _____.
a. risk management
b. technological specification
c. philanthropic giving
d. ethical compliance
e. export restraint agreements
Q:
Which of the following about the ethical compliance of an organization is true?
a. It is a formal dimension of managing social responsibility.
b. It cannot be enhanced by providing training.
c. It includes awarding of funds or gifts to charities or other worthy causes.
d. It is used to circumvent their legal obligations.
e. It cannot be imposed by developing guidelines and codes of conduct.
Q:
Which of the following actions represents an attempt to manage social responsibility through ethical compliance?
a. Requiring top financial managers to ensure compliance with securities and banking regulations
b. Donating money to fund the performing arts
c. Creating a committee to review proposals concerning selection and promotion
d. Consulting the legal department regarding the requirements of a particular law
e. Making human resource managers responsible for complying with the Equal Employment Opportunity Commission (EEOC) standards
Q:
_____ is the extent to which the organization conforms to local, state, federal, and international laws.
a. Technological compliance
b. Philanthropic giving
c. Ethical compliance
d. Legal compliance
e. Risk management
Q:
Which of the followingis an accurate argument against social responsibility for organizations?
a. Businessis not a partner in our society, unlike the government and the general population.
b. Corporationsare citizens in our society.
c. Profit generation,for the owners, is the purpose of business in U.S. society.
d. Business does not create problems and should therefore not try to solve them.
e. Business lacks the resources needed to solve social programs.
Q:
People who argue in favor of social responsibility claim that:
a. the purpose of business in U.S. society is to generate profit for owners.
b. involvement in social programs gives businesses too much power.
c. businesses do not create problems and should nottherefore help solve them.
d. businesses often havesurplus revenues necessarythe resources necessary to solve problems.
e. there is potential for conflicts of interest among businesses.
Q:
The set of obligations that an organization has to protect and enhance the societal context in which it functions is called its:
a. legal responsibility.
b. ethical responsibility.
c. social responsibility.
d. cultural responsibility.
e. financial responsibility.
Q:
_____ is a law that requires CEOs and CFOs to vouch personally for the truthfulness and fairness of their firms' financial disclosures and imposes tough new measures to deter and punish corporate and accounting fraud and corruption.
a. Sarbanes"Oxley Act of 2002
b. Glass"Steagall Act of 1933
c. Gramm"Leach"Bliley Act of 1999
d. Commodity Futures Modernization Act of 2000
e. Investment Company Act of 1940
Q:
Ethical issues in corporate governance are primarily the responsibility of:
a. interest groups.
b. employees.
c. strategic partners.
d. the board of directors.
e. federal regulatory agencies.
Q:
Myrtle Wines, a chain of wine retailers, has prepared guidelines that clearly specify how employees should interact with suppliers, customers, competitors, and other people associated with their business. These guidelines are documented and distributed at all Myrtle outlets. The guidelines prepared by Myrtle forms its _____.
a. business plan
b. code of ethics
c. strategic plan
d. fair trade standards
e. licensing agreement
Q:
Which of the following termsrepresents a formal, written statement of the values and ethical standards that guide a firm's action?
a. Codes of ethics
b. Business plan
c. Standard operating procedures
d. Strategic plan
e. Licensing agreement
Q:
A(n) _____ occurs when an employee's decision potentially benefits the individual to the possible detriment of the organization.
a. loss of confidence
b. security breach
c. conflict of interest
d. violation of organizational culture
e. act of incitement
Q:
The management of a company prevents its employees from meeting in groups of three or more. Which of the following would best describe these restrictions imposed by the management?
a. Legal
b. Unethical
c. Illegal
d. Ethical
e. Racist
Q:
Which of the following istrue of ethics or ethical behavior?
a. Ethical behavioris the same for all individuals.
b. Organizationsdefine ethics in the context of the individual.
c. Organizationsthemselves have ethics.
d. Ethical behavioris controlled and directed according to rules made by federal agencies.
e. Ethical behavior is an individual's personal beliefs.
Q:
The term _____ refers to an individual's personal beliefs about whether a behavior, action, or decision is right or wrong.
a. justice
b. culture
c. ethics
d. aesthetics
e. regulations
Q:
Which of the followingaccurately describes the responsibility of a corporate board of directors?
a. Exertingconsiderable influence by using the media to call attention to their positions
b. Helpingthe company get the expertise they lack from other companies
c. Ensuring the firm is run to best serve the stockholders' interests
d. Gaininglegal property rights to the business by buying stock
e. Protectingthe public from certain business practices or to protect organizations from one another
Q:
Which of the following is an element of an organization's internal environment?
a. Government regulations
b. Competitors
c. Facilities
d. Strategic allies
e. Technology suppliers
Q:
_____ are hiredfor short periods of time and provide greater flexibility, earn lower wages, and often do not participate in benefits programs.
a. Temporary workers
b. Regulatory agencies
c. Interest groups
d. Strategic allies
e. Suppliers
Q:
A corporate _____ is a governing body that is elected by the stockholders and charged with overseeing a firm's general management to ensure that it is run to best serve the stockholders' interests.
a. council of strategic partners
b. board of directors
c. regulators directorate
d. whistle-blowing committee
e. economic community
Q:
In a business, which of the following people have legal property rights to that business?
a. Employees
b. Suppliers
c. Customers
d. Owners
e. Regulators
Q:
A person who purchases stock in a company becomes a(n) _____ of the company.
a. member of the board of directors
b. customer
c. strategic partner
d. owner
e. regulator
Q:
An interest group is a form of a _____.
a. supplier
b. board of directors
c. strategic partner
d. competitor
e. regulatory agency
Q:
A group organized by its members to attempt to influence organizations is known as a(n):
a. interest group.
b. board of directors.
c. strategic ally.
d. competitor.
e. ethics committee.
Q:
Which of the following would supply capital to a business?
a. Employment agencies
b. Regulators
c. Banks
d. Board of directors
e. Employees
Q:
Canyon LLC,a television manufacturing company, is about to launch its smart TV. The television will come with a built-in web browser by a company called Wayfarer Inc. to access Internet. Canyon is Wayfarer's _____.
a. strategic partner
b. business rival
c. franchisee
d. supplier
e. owner
Q:
A diner received many warningsfrom the local Board of Health regarding the quality of its food. The Board of Health objected to the trans-fats used for frying and the freshness of bread and meat used at the diner. The Board is playing the role of a(n) _____ in the restaurant's environment.
a. competitor
b. customer
c. supplier
d. regulator
e. investor
Q:
Ralph Corp. and Swan Inc.are strategic partners. In this context, which of the following statements is most accurate?
a. Ralphand Swan produce the same goods and share the same market.
b. Ralphprocures and provides all the raw materials and labour used by Swan for production.
c. Ralphpurchases raw materials from Swan in large volumes and uses it to manufacture its products for retail sale.
d. Ralphsells Swan's merchandise at its stores and Swan promotes Ralph stores in its advertisements.
e. Ralphhas been using the media to call attention to the negative impact of using Swan's products.
Q:
_____ are elements of the task environment that have the potential to control, legislate, or otherwise influence an organization's policies and practices.
a. Board members
b. Owners
c. Strategic partners
d. Employees
e. Regulators
Q:
In the external environment of an organization, the _____ environment's impact is often vague, imprecise, and long term.
a. general
b. regulatory
c. physical work
d. cultural
e. competitive
Q:
For a private college, parents of students may be considered part of the _____ dimension of the task environment.
a. supplier
b. competitor
c. regulator
d. strategic partner
e. customer
Q:
Organizations that provide resources to other organizations are known as:
a. suppliers.
b. competitors.
c. regulators.
d. interest groups.
e. importers.
Q:
Nonstop is a free instant messaging and voice chat service that allows users to communicate with each other, using a microphone and/or a webcam, over the Internet. Its popularity is increasing and, as a result, the number of people using Chatterbox, another instant texting service, has decreased. Nonstop is a _____ to Chatterbox.
a. competitor
b. supplier
c. customer
d. strategic partner
e. regulator
Q:
Hike and Loiters are two shoe manufacturers. Their products aresimilar, they are in the same price range, and theirconsumers keep switching between their products. This makes them:
a. strategic allies.
b. competitors.
c. associates.
d. regulators.
e. suppliers.
Q:
Which of the followingis an accurate difference between the task environment and the general environment?
a. Thegeneral environment is quite complex, whereas the task environment is very simple.
b. The task environment provides useful information more readily than the general environment.
c. Thetask environment deals with more abstract dimensions than the general environment.
d. Thegeneral environment's impact is short term, whereas that of the task environment is long term.
e. Thegeneral environment includes competitors and regulators, whereas that of the task environment includes customers, suppliers, and strategic partners.
Q:
Jeffry's Foodbar, a locally owned restaurant is experiencing competition from an internationally known chain of fast food restaurants, which has recently started business in its neighborhood. Jeffrey's Foodbar is experiencing a change in its:
a. task environment.
b. internal environment.
c. physical work environment.
d. government regulations.
e. organizational culture.
Q:
Which of the following is a part of the task environment of organizations?
a. Owners
b. Board of directors
c. Employees
d. Politicians
e. Competitors
Q:
The _____ dimension of the general environment consists of government regulation of business and the relationship between business and government.
a. technological
b. task
c. political"legal
d. competitive
e. socio"economic
Q:
A company would to begin business in another country only if the trade relationships with that country are relatively well defined and stable.In the context of general environment, which of the following does this point of view reflect?
a. Task
b. Economic
c. Technological
d. Political-legal
e. Competitive
Q:
Which of the following is a concern of the economic dimension of an organization's general environment?
a. Organization's policies and practices
b. Inflation, interest rates, and unemployment
c. Tools, methods, and technology
d. Government regulations
e. Offices, production facilities, and cafeteria
Q:
The set of broad dimensions and forces in an organization's surroundings that determines its overall context is called the:
a. task environment.
b. general environment.
c. physical work environment.
d. regulatory environment.
e. ethical environment.
Q:
Alex, one of the proprietors of Atlas Corp. is worried.The stock market was not doing well, unemployment was 10 percent, inflation was on the rise again, and government debt was still increasing. These concerns of Alex are related to the _____ dimension of the general environment of Atlas Corp.
a. legal
b. sociocultural
c. technological
d. political
e. economic
Q:
A business manufactures top-of-the-line cabinets. The _____ dimension of its general environment includes computer-assisted design software that helps to convert wood and people's idea into lovely, functional cabinets.
a. legal
b. sociocultural
c. technological
d. political
e. economic
Q:
In Asia, consumers have historically had an aversion to debt. However, in recent years credit card use has grown significantly, supported by aggressive marketing and government policies in the region to promotegrowth in the region.This example comprises the _____ dimensionof an organization's general environment.a. economicb. technologicalc. socioculturald. political-legale. task
Q:
Which of the followingis a partof an organization's external environment?
a. Board of directors
b. Physical work environment
c. Inflation
d. Organization's culture
e. Labor unions
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Contingency perspectiveb. Systems perspectivec. Administrative managementd. Scientific managemente. Management scienceConsiders an organization to be an interrelated set of elements functioning as a whole
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Contingency perspectiveb. Systems perspectivec. Administrative managementd. Scientific managemente. Management scienceFocuses specifically on the development of mathematical models for processes
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Contingency perspectiveb. Systems perspectivec. Administrative managementd. Scientific managemente. Management scienceFocuses on managing the total organization
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Contingency perspectiveb. Systems perspectivec. Administrative managementd. Scientific managemente. Management scienceAppropriate managerial behavior depends on a wide variety of elements
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Contingency perspectiveb. Systems perspectivec. Administrative managementd. Scientific managemente. Management scienceConcerned with improving the output of individual workers
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Conceptual skillsb. Technical skillsc. Communication skillsd. Interpersonal skillse. Decision-making skillsSkills needed to understand the overall workings of an organization and its environment
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Conceptual skillsb. Technical skillsc. Communication skillsd. Interpersonal skillse. Decision-making skillsSkills necessary to convey and receive information
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Conceptual skillsb. Technical skillsc. Communication skillsd. Interpersonal skillse. Decision-making skillsSkills necessary to understand and motivate others
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Conceptual skillsb. Technical skillsc. Communication skillsd. Interpersonal skillse. Decision-making skillsSkills necessary to define problems and select appropriate courses of action
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Conceptual skillsb. Technical skillsc. Communication skillsd. Interpersonal skillse. Decision-making skillsSkills necessary to accomplish the specific type of work performed in an organization
Q:
Discuss the Hawthorne studies in terms of how they were conducted and what the important results were to management practices.
Q:
Why do managers study management history and theory?
Q:
Describe the four management functions.
Q:
_____ may be reflected along numerous dimensions, but most managers tend to focus on age, gender, ethnicity, and physical abilities and disabilities.
Q:
Two employees in an organization commit the same offense, and the manager realizes that she will have to take a different approach to correcting the behavior of each employee. In this scenario, the manager understands the concept of the _____ perspective.
Q:
Linear programming, queuing theory, break-even analysis, and simulation are examples of _____ techniques.
Q:
_____ focuses on the development of mathematical models to study management behavior.
Q:
A _____ is simply a conceptual framework for organizing knowledge and providing a blueprint for action.
Q:
_____ skills refer to the manager's abilities both to effectively convey ideas and information to others and to effectively receive ideas and information from others.
Q:
_____ skills refer to a manager's ability to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities.
Q:
_____ managers implement company policies while also supervising lower-level managers.
Q:
_____ managers set overall organizational goals and determine strategy and operating policies.
Q:
A group of people working together in a structured and coordinated fashion to achieve a set of goals is called a(n) _____.
Q:
The _____ perspective places emphasis on individual attitudes.
a. contingency
b. systems
c. quantitative management
d. administrative management
e. behavioral management
Q:
Improving the quality of products and services tends to increase _____.
a. inertia
b. entropy
c. latency
d. productivity
e. divestment
Q:
Which of the following statements is true in the context of contemporary management trends?
a. More and more organizations are usingquality as a basis for competition.
b. The service sectorof the economy has steadily declined.
c. Younger people entering the workforce over the past 20 to 30 years are more devoted to work and more willing to adapt.
d. The emphasis on business ethics has declined.
e. The emphasis on management of diversity has declined.
Q:
Which of the following statements is true about the contingency perspective?
a. It states that the organizations which are not influenced by their external environments tend to be more successful than others.
b. It states thateffective managerial behavior in one situation cannot always begeneralized to other situations.
c. It states that all employees tend to perform better when they are promised higher incentives.
d. It states that the behavior of employees at work is not influenced by social processes.
e. It is a part of the classical perspective of management.
Q:
The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other situations.
a. behavioral
b. scientific management
c. contingency
d. administrative management
e. systems
Q:
A primary objective of management, from a systems perspective, is to continually reenergize the organization to avoid _____.
a. reciprocity
b. collaboration
c. diversity
d. entropy
e. synergy
Q:
In the systems perspective, _____ emphasizes the importance of working together in a cooperative and coordinated fashion.
a. synergy
b. entropy
c. contingency
d. diversity
e. uniformity
Q:
The _____ suggests that appropriate managerial behavior in a given situation depends on unique elements in a that situation.
a. behavioral management perspective
b. quantitative management perspective
c. systems perspective
d. contingency perspective
e. universal perspective
Q:
Emilio says, "Employees and situations are unique. Sometimes I get good results by trying one approach, sometimes I decide to do something completely different." Emilio's statement is best aligned with which of the following management views?
a. The classical theory
b. Administrative management
c. The generalist perspective
d. Theory X
e. The contingency perspective
Q:
_____ suggests that organizational units (or subsystems) may often be more successful working together than working alone.
a. Divestiture
b. Operations management
c. Synergy
d. Entropy
e. Soldiering
Q:
_____ is a normal process that leads to system decline.
a. Economy of scale
b. Synergy
c. Entropy
d. Contingency
e. Symbiosis