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Management
Q:
The normal process within an organization that leads to a system decline is known as _____.
a. reengineering
b. synergy
c. process gain
d. innovation
e. entropy
Q:
The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.
a. entropy
b. process change
c. innovation
d. reengineering
e. system change
Q:
_____ is a common platform for changing business processes.
a. Enterprise resource planning
b. Entropy
c. Reverse engineering
d. Contingency planning
e. Synergy
Q:
A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____.
a. work process
b. enterprise resource management
c. technology
d. operations
e. people
Q:
Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.
a. people
b. work processes
c. organizational control systems
d. organization structure
e. task environment
Q:
Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____.
a. people
b. task environment
c. technology and operations
d. general environment
e. regulatory systems
Q:
_____ is the conversion process used by an organization to transform inputs into outputs.
a. Reengineering
b. Divestment
c. Technology
d. Entropy
e. Process gain
Q:
Which of the following represents organization change in the area of change in technology and operations?
a. Changing line and staff relationships
b. Upgrading the management information system
c. Training people to give them new skills and abilities
d. Redesigning jobs
e. Changing the authority distribution in a company
Q:
When organizational change involves planned alteration of work sequence or work activities, the changeprimarily occurs in the area of _____.
a. people
b. technology and operations
c. social responsibility
d. strategy
e. organizational structure and design
Q:
Which of the following is an example of an organization's change in technology and operations?
a. Enhanced job design
b. Introduction of departmentalization
c. Adoption of new information systems
d. Introduction of a new compensation program
e. Introduction of new employment policies
Q:
Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP systemreflects a change in the area of _____.
a. organization culture
b. job design
c. technology and operations
d. people
e. departmentalization
Q:
When a company changes its work processes, the change is in the area of _____.
a. people
b. technology and operations
c. job design
d. facilitation
e. task environment
Q:
Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.
a. job design
b. people
c. organization culture
d. line-staff structure
e. technology and operations
Q:
Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.
a. technology and operations
b. social structure
c. people
d. task environment
e. organization structure and design
Q:
When a firm decides to decrease the number of first-line managers it has, and thus increase the span ofmanagement of first-line managers, it is making a change in the area of _____.
a. organization structure and design
b. social structure
c. task environment
d. people
e. technology and operations
Q:
Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.
a. technology and operations
b. social structure
c. people
d. organization structure and design
e. task environment
Q:
A company has recently undergone a transformation from using a highly centralized approach to a much moredecentralized approach for managing its operations. This change represents a change in the area of _____.
a. technology
b. work sequences
c. work processes
d. organization structure
e. enterprise resource planning
Q:
Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.
a. information technology
b. work sequences
c. operations
d. enterprise resource planning
e. organization structure and design
Q:
Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.
a. people
b. operations
c. structure and design
d. social responsibility
e. organization mission
Q:
A change in an organization's culture is an example of change in the area of _____.
a. organization structure
b. organizational operations
c. work processes
d. information technology
e. organizational control systems
Q:
Gamma Corp. is planning to bring in new internal standards for all the products it manufactures. The new standards will ensure better quality and will also help the company gain a competitive advantage. However, the factors that stand in the way of the change are increased workload on employees and the need for skill development among employees. To minimize these factors that hinder the change, Gamma has decided to motivate its employees through a reward system. Which of the following concepts is illustrated in the scenario?
a. Force-field analysis
b. Participation
c. Job deskilling
d. Specialization
e. Micromanagement
Q:
A force-field analysis identifies:
a. management potential in existing employees.
b. synergy in an organization.
c. the need for structural change in an organization.
d. factors that facilitate and hinder organization change.
e. the appropriate span of management for an organization.
Q:
In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.
a. facilitation
b. implementation
c. force-field analysis
d. participative development
e. education
Q:
According to the results of a classic study, employee participation:
a. reduces the need for communication.
b. encourages employees to resist change.
c. increases productivity and satisfaction.
d. increases turnover rates.
e. creates a centralized structure.
Q:
The top management at Phoenix Inc. planned to shift their corporate office to a bigger and better facility about four streets away from the current location. The top managers knew that their decision would meet with considerable employee resistance, so they informed all the employees well in advance of the advantages of moving to the new office. This minimized the employees' resistance. Which of the following techniques of overcoming resistance is illustrated in the scenario?
a. Risk propensity
b. Education
c. Specialization
d. Micromanagement
e. Deskilling
Q:
Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.
a. entropy
b. micromanagement
c. deskilling
d. education
e. specialization
Q:
To overcome resistance to change, the top management of a company discusses with its employees the new employee policies and procedures that it proposes to bring in and also seeks their involvement in the change process. This scenario illustrates the _____ technique that helps reduce resistance to change.
a. participation
b. synergy
c. deskilling
d. greenwashing
e. risk propensity
Q:
Which of the following is an effective way of overcoming resistance to change?
a. Using micromanagement techniques
b. Using facilitation techniques
c. Using deskilling techniques
d. Limiting employee involvement in the change process
e. Minimizing communication
Q:
Managers can overcome resistance to change by:
a. not letting employees know about the change.
b. letting employees know about the change only after it has been successfully implemented.
c. limiting the involvement of employees in the change process.
d. minimizing communication during the change process.
e. announcing the change much in advance.
Q:
Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?
a. Threatened self-interests
b. Risk propensity
c. Participation
d. Different perceptions
e. Feelings of loss
Q:
Which of the following is an effective way of overcoming resistance to change?
a. Allowing employees to participate in the change process
b. Fostering an environment of uncertainty in the organization
c. Announcing the change only after it has been implemented
d. Minimizing communication among employees
e. Avoiding force-field analysis
Q:
When the top management at Venus Corp. sought to change the organization design, form more work teams, and decrease the managers' span of management, it met with great resistance from the managers. This was because the managers feared that their power within the company would decrease. The managers' reaction to change was brought about by _____.
a. facilitation
b. participation
c. threatened self-interests
d. low self-confidence
e. unfamiliarity with company procedures
Q:
Wendy is reluctant to accept a new job offer because she's worried about her ability to meet new job demands. The most likely reason for such employee resistance to change is _____.
a. threatened self-interests
b. facilitation
c. uncertainty
d. participation
e. feelings of loss
Q:
When Beta Inc. acquired Redd Communications, there was a huge uproar by the staff of Redd Communications as there were rumors of staff reductions and operations closures. _____ was the cause for this reaction by the Redd Communications staff.
a. Synergy
b. Process gain
c. Uncertainty
d. Process loss
e. Facilitation
Q:
In general, the biggest cause of worker resistance to change is _____.
a. satisfaction
b. uncertainty
c. regret
d. feelings of loss
e. different perceptions
Q:
The top management at Omega Inc. recently initiated an employee motivation drive to improve employee morale and in turn decrease turnover rates. It has now commissioned a statistics firm to check the effect of its initiative on the employees' morale. Which step of the comprehensive approach to change is illustrated in the scenario?
a. Evaluation and follow-up
b. Selection of appropriate change technique
c. Planning for implementation of change
d. Diagnosis of relevant variables
e. Actual implementation
Q:
Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?
a. Implementing the change
b. Diagnosis of relevant variables
c. Selection of an appropriate change technique
d. Planning for implementation of change
e. Evaluation and follow-up
Q:
Which of the following exemplifies the first step in the comprehensive organization change model?
a. Setting standards for a new absenteeism control procedure
b. Noticing that the pension fund has less cash than needed to provide the guaranteed employee benefits
c. Determining the probable causes of a recently detected drop in the level of employee job satisfaction
d. Investigating different techniques for enhancing employee job satisfaction
e. Planning meetings to help employees understand the procedures in the company's new quality program
Q:
Which of the following is an example of a goal for change for an organization?
a. Reacting to a forecast indicating new market potential
b. Recognizing that poor employee morale was caused by dangerous working conditions
c. Deciding to decrease employee turnover rates by 90 percent
d. Introducing a new reward system for employees
e. Arranging for training on interpersonal skills for managers
Q:
Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to implement a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?
a. Recognizing the need for change
b. Understanding how to implement the change
c. Setting goals for the change
d. Selecting a change technique
e. Implementing the change
Q:
The first step of the change process involves:
a. recognizing the need for change.
b. implementing the change.
c. selecting a change technique.
d. choosing a change leader.
e. overcoming resistance to change.
Q:
_____ is the last step in the change process.
a. Diagnosis of relevant variables
b. Actual implementation
c. Evaluation and follow-up
d. Recognition of the need for change
e. Establishment of goals for the change
Q:
A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?
a. Unfreezing
b. Entropy
c. Reengineering
d. Implementation
e. Refreezing
Q:
Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?
a. Establishment of goals for the change
b. Recognition of the need for change
c. Selection of appropriate change technique
d. Diagnosis of the relevant variables
e. Evaluation and follow-up
Q:
A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.
a. Recognition of the need for change
b. Establishment of goals for the change
c. Selection of appropriate change technique
d. Planning for implementation of the change
e. Evaluation and follow-up
Q:
According to the Lewin model of organization change process, refreezing involves _____.
a. recognizing why the change is necessary
b. informing people about the change
c. the implementation of the change
d. reinforcing the change so that it becomes a part of the system
e. repeating the organization change process at frequent intervals
Q:
Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?
a. Implementing
b. Recognizing
c. Refreezing
d. Transforming
e. Unfreezing
Q:
Reactive changes:
a. are made in anticipation of future events.
b. are generally more effective than planned changes.
c. have more potential forpoorly conceived and executed change.
d. involve fewer risks than planned changes.
e. are preferred to planned changes by most successful organizations.
Q:
_____ is a piecemeal response to circumstances as they develop.
a. Planned change
b. Programmed change
c. Premeditated change
d. Natural change
e. Reactive change
Q:
Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.
a. reactive
b. planned
c. contingency
d. legal
e. general environmental
Q:
_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.
a. Planned change
b. Reactive change
c. Involuntary change
d. Organic change
e. Crisis change
Q:
Unions negotiating for higher wages is an example of a(n) _____ force for change.
a. internal
b. technical
c. external
d. managerial
e. legal
Q:
The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.
a. internal
b. technical
c. political
d. external
e. environmental
Q:
ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.
a. task environment
b. supply chain
c. internal environment
d. legal-political environment
e. demographic environment
Q:
Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.
a. technical
b. external
c. managerial
d. legal
e. internal
Q:
Consumer tastes and preferences are _____ forces that influence an organization's product line.
a. technical
b. internal
c. managerial
d. external
e. political
Q:
Which of the following forces for change is present in the task environment of an organization?
a. Prices at which suppliers sell raw materials
b. The number of employees in the organization
c. Political changes in the country in which the organization operates
d. Overhead production costs of the organization
e. Availability of resources in the organization
Q:
An example of a force for change in the task environment of an organization is _____.
a. pricing strategies of competitors
b. employee turnover rates
c. capital availability
d. employee motivation
e. production costs
Q:
_____ is an example of an external force that affects an organization.
a. Employee motivation
b. Production costs
c. New government regulations
d. Surplus capital
e. High employee turnover
Q:
Substantive modification to some part of an organization is known as _____.
a. organization synergy
b. organization maturity
c. organization implementation
d. organization change
e. organization entropy
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Job enlargementb. Job enrichmentc. Job rotationd. Job specializationBreaking the overall task into smaller component parts
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Job enlargementb. Job enrichmentc. Job rotationd. Job specializationSystematically moving workers through a series of jobs
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Job enlargementb. Job enrichmentc. Job rotationd. Job specializationGiving workers more things to do in their jobs
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Job enlargementb. Job enrichmentc. Job rotationd. Job specializationGiving individual workers more control over and responsibility for their jobs
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Job enlargementb. Job enrichmentc. Job rotationd. Job specializationOften leads to worker dissatisfaction and boredom
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Skill varietyb. Task identityc. Task significanced. Autonomye. FeedbackHelicopter pilots take periodic check rides by more experienced pilots to stay current with the procedures and rules.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Skill varietyb. Task identityc. Task significanced. Autonomye. FeedbackA helicopter pilot-in-command is in control of her aircraft.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Skill varietyb. Task identityc. Task significanced. Autonomye. FeedbackHelicopter pilots think what they do is important and exciting.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Skill varietyb. Task identityc. Task significanced. Autonomye. FeedbackHelicopter pilots complete flights and log hours of experience.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Skill varietyb. Task identityc. Task significanced. Autonomye. FeedbackHelicopter pilots perform preflight and post flight checks, fly, give safety briefs, communicate with air traffic controllers and plan flights.
Q:
Define a bureaucracy. State the five characteristics that an ideal bureaucracy exhibits.
Q:
Describe the three forms of interdependence among organizational units.
Q:
Describe the job characteristics approach to job design.
Q:
A(n) _____ organization is one with little or no formal structure.
Q:
When people floatfrom project to project with little or no underlying functional authority in organizational units, a(n) _____ organization design is said to exist.
Q:
The form of organization design that is used by an organization made up of a set of unrelated businesses is the _____ design.
Q:
The _____ design is an arrangement based on the job purpose approach to departmentalization.
Q:
_____ is the extent to which an organization isbroken down into subunits.
Q:
_____ consists of the conversion processes used to transform inputs into outputs.
Q:
Weber's perspective suggests that a(n) _____ is a model of organization design based on a legitimate and formal system of authority.