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Management
Q:
Information that provides all of the facts about a situation is described as _____.
a. incidental
b. solicited
c. timely
d. relevant
e. trivial
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierConflicting or inconsistent signals
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierStatus or power differences
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierLanguage differences
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierCredibility about a subject
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierReluctance to communicate
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Individual barrierb. Organizational barrierPoor listening skills
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Accurateb. Completec. Relevantd. Timely_____ information is received by the manager when needed.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Accurateb. Completec. Relevantd. Timely_____ information provides a valid, reliable picture of reality.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Accurateb. Completec. Relevantd. Timely_____ information pertains to the problem at hand.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Accurateb. Completec. Relevantd. Timely_____ information presents the manager with all the known, relevant facts.
Q:
Discuss the organizational barriers to communication.
Q:
Compare vertical and horizontal communication.
Q:
Compare and contrast oral and written communication.
Q:
Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____ does not occur.
Q:
When a politician is caught withholding information, he loses his _____ in the subject in question.
Q:
When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.
Q:
Wi-Fi technology is further extending the impact of _____ technology.
Q:
_____ communication blurs the differences between oral and written communication and can help each be more effective.
Q:
A drawback to _____ communication is that the receiver might forget part of the message.
Q:
Cell phone dropped calls, an e-mail hung up at the server, and a page missing from a copy of a memo are all examples of _____ in the communication process.
Q:
Data turns into information when it is organized and presented in a way that has _____.
Q:
_____ is the process of transmitting information from one person to another.
Q:
Which of the following is an example of organizational barriers to effective communication?
a. Conflicting or inconsistent signals
b. Credibility about the subject
c. Reluctance to communicate
d. Predispositions about a subject
e. Status differences
Q:
Which barrier to communication exists when a sender is considered an unreliable source of information?
a. Information overload
b. Language differences
c. Prejudice
d. Lack of credibility
e. Poor listening habits
Q:
The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of:
a. semantics.
b. information overload.
c. status difference.
d. different perceptions.
e. conflicting signals.
Q:
Michelle was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of:
a. inconsistent signals.
b. credibility.
c. predispositions.
d. poor listening skills.
e. reluctance to communicate.
Q:
Unlike verbal communication, nonverbal communication:
a. conveys less of the content of a message.
b. relies on association of words.
c. conveys message content indirectly.
d. includes telephone conversations.
e. includes e-mail transactions.
Q:
Which of the following includes nonverbal communication?
a. An e-mail message
b. A Skype video conference
c. A legal contract
d. An iTouch
e. A cell phone text message
Q:
Which of the following statements about the grapevine is true?
a. It should be avoided when information needs to be transmitted quickly.
b. It can permeate an entire organization.
c. It is a useful way to transmit confidential information.
d. It is limited to the boundaries of an organization.
e. It is a formal network of communication.
Q:
In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.
a. blogging
b. coworking
c. outsourcing
d. telemarketing
e. telecommuting
Q:
Boeing's information system shares quality control information with its suppliers. This is an example of a(n):
a. intranet.
b. extranet.
c. Internet.
d. executive support system.
e. decision support systems.
Q:
Which of the following is considered to be a form of personal electronic technology?
a. Artificial Intelligence
b. Laptop computers
c. Decision support systems
d. Management information systems
e. Transaction-processing systems
Q:
Businesses are using social media in new ways to communicate. Passengers using the services of Delta can buy tickets on Delta's Facebook page. This is a change in _____ systems.
a. transaction-processing
b. management information
c. expert
d. decision support
e. integrated
Q:
Which of the following is a characteristic of intranets?
a. They allow selected outsiders limited access to an organization's internal information system.
b. They use artificial intelligence.
c. They restrict the use of firewall.
d. They are used for inter-organizational transactions.
e. They operate within the boundaries of a single organization.
Q:
Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n):
a. expert system.
b. intranet.
c. transaction processing systems.
d. artificial intelligence systems.
e. executive support system.
Q:
A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) _____ system which has detailed information about the seasons during which theaters receive the most number of viewers.
a. transaction-processing
b. decision support
c. artificial intelligence
d. management information
e. intranet
Q:
Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?
a. TPS, MIS, DSS, ESS
b. DSS, TPS, ESS, MIS
c. DSS, TPS, MIS, ESS
d. TPS, DSS, ESS, MIS
e. MIS, DSS, TPS, ESS
Q:
Which system is typically used by online retailers to take orders from customers?
a. Transaction-processing systems
b. Executive support systems
c. Artificial intelligence
d. Expert systems
e. Personal Digital Technology
Q:
KFC used Facebook, Twitter, and the KFC website to introduce 18- to 25-year-olds to Colonel Sanders, the founder of KFC. In this scenario, KFC used a(n) _____.
a. social media system
b. management information system
c. decision support system
d. expert system
e. intranet
Q:
Bill, the HR manager at Esposito Inc., compiles the company newsletter and in the process coordinates with the managers of other departments. The communication seen in this scenario best exemplifies:
a. vertical communication.
b. upward communication.
c. diagonal communication.
d. horizontal communication.
e. informal communication.
Q:
Graham, Jed, and Clara, the three production managers at Ged Inc. get together every month to discuss the productivity of their respective teams and ways of improving the same. Which of the following is best exemplified in the given scenario?
a. Downward communication
b. Vertical communication
c. Horizontal communication
d. Upward communication
e. Grapevine communication
Q:
When is downward communication most likely to occur?
a. When an employee sends a resignation letter to a manager
b. When a manager sends project details to a subordinate
c. When an employee lodges an official complaint against a colleague
d. When a team member gives suggestion to a team leader in an official meeting
e. When an employee engages in grapevine communication
Q:
Which of the following is an example of upward communication in organizations?
a. An email sent by a higher-level manager of a company appreciating the work of a fresher
b. A leave request sent by a team member to the team manager
c. A suggestion given by a manager in a team meeting
d. A news letter containing information about the annual profits of an organization
e. An email containing the specifications of a project sent by a manager to a subordinate
Q:
Which of the following is a characteristic of vertical communication?
a. It consists exclusively of messages from subordinates to superiors.
b. It is limited to communication between two subsequent levels in an organization.
c. It can involve only two people.
d. It includes communication that flows up and down an organization.
e. It typically covers informal reporting lines.
Q:
Decentralized networks tend to perform better when a group's task is _____.
a. simple and nonroutine
b. complex and nonroutine
c. simple and conventional
d. complex and routine
e. simple and routine
Q:
Centralized networks perform with greater efficiency and accuracy when a task is _____.
a. simple and routine
b. simple and unconventional
c. complex and routine
d. complex and conventional
e. simple and nonroutine
Q:
A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) _____ communication network.
a. all-channel
b. chain
c. wheel
d. Y
e. circle
Q:
Manish is giving a party at his home and has put together a complete plan for the event. He has chosen to invite eleven people to the party. Which type of network would be most effective in communicating the invitations?
a. Chain
b. Y
c. Circle
d. All channel
e. Wheel
Q:
Which of the following is an advantage that written communication has over oral communication?
a. It is more suitable when a message is nonroutine.
b. It can be used to transfer information.
c. It is faster than oral communication.
d. It is more suitable when a message is personal.
e. It provides a permanent record of an exchange.
Q:
Oral communication is usually better than written communication when the message is:
a. impersonal, routine, and longer.
b. personal, routine, and longer.
c. impersonal, routine, and shorter.
d. personal, nonroutine, and shorter.
e. impersonal, nonroutine, and longer.
Q:
When is oral communication most likely to be inaccurate?
a. When pertinent details are not included
b. When noise is excluded
c. When a message is personal
d. When a message includes information
e. When a message includes data
Q:
If you have an informal or brief message to convey, the best form of interpersonal communication would be:
a. oral.
b. written.
c. lateral.
d. informal.
e. downward.
Q:
The best form of interpersonal communication to use when you have a personal or nonroutine message to communicate is:
a. horizontal.
b. oral.
c. downward.
d. written.
e. upward.
Q:
Which of the following is a disadvantage of oral communication?
a. It is prone to being inaccurate.
b. It is hard to use.
c. It creates obstacles in giving feedback.
d. It is not comfortable for managers.
e. It requires considerable amount of preparation.
Q:
Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:
a. miscommunication.
b. semantics.
c. decoding.
d. noise.
e. oversight.
Q:
Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of:
a. noise evaluation.
b. decoding.
c. information overload.
d. channel selection.
e. encoding.
Q:
Which of the following is likely to make a communication process more effective?
a. The different cultural backgrounds of the sender and the receiver
b. The questions asked by the sender and receiver
c. A telephone call in the middle of a job interview
d. The emotional turmoil of the receiver of a message
e. A disturbance in the room where a conversation is taking place
Q:
Which of the following is a medium for transmitting an oral message within an organization?
a. A memo
b. A report
c. Meetings
d. E-mail messages
e. A handwritten note
Q:
Willie asks Louise, "How are sales?" and Louise responds, "1.3 million dollars." Louise is providing _____ to Willie.
a. conclusions
b. evidence
c. compilations
d. information
e. data
Q:
Twanya is the school counselor responsible for scheduling. While looking at a set of data, she notes student evaluations were periodically low for a certain instructor. Upon further research, she notes that evaluations were lowest for all Money and Banking classesconsidered to be difficult, no matter who taught the class. Her initial information about the first instructor was:
a. incomplete.
b. inaccurate.
c. irrelevant.
d. false.
e. untimely.
Q:
Information that is complete:
a. must be available at the appropriate time.
b. must present all pertinent facts.
c. must accurately reflect the real world.
d. must have bearing on the problem at hand.
e. must be useful to managers according to circumstances.
Q:
Information that provides a reliable and valid reflection of the real world is said to be:
a. accurate.
b. complete.
c. differentiated.
d. systematic.
e. dependable.
Q:
An upper-level executive at Gucci has just received a monthly sales report. The two-page analysis indicates which urban area successfully implemented a new policy and which areas failed in their attempts along with the reasons for the outcomes. This document is an example of:
a. data that marketers need to understand.
b. information because it has been analyzed.
c. raw facts that are not easily comprehensible.
d. data that are not in a format that could be useful for carrying out the company's business.
e. resources used to convert data into information.
Q:
Renu has the customer satisfaction statistics. In this case, Renu has:
a. data that requires analyzing and organizing before they will be of value.
b. information that can be used as a basis for future actions on her part.
c. information that requires analyzing and organizing before it will be of value.
d. data that can be used as a basis for actions on her part without any further manipulation.
e. information that need not be analyzed.
Q:
For information to be of real value to a manager, it must be accurate information. What is meant by accuracy?
a. Accuracy means that the information must provide a valid and reliable reflection of reality.
b. Accuracy means that information needs to be available in time for appropriate managerial action.
c. Accuracy means that information must be communicated by using the right medium.
d. Accuracy means that information should be analyzed.
e. Accuracy means that information should be complete.
Q:
How is information different from data?Data is less accurate.Information is raw figures and facts reflecting a single aspect of reality.Information is data presented in a way or form that has meaning.Data provides a basis for action.Data is more detailed.
Q:
Which of the following is an integral characteristic of effective communication?
a. The oral mode of transmission used by the speaker
b. The overload of information provided to the listener by the speaker
c. The message received by the listener is close to the meaning intended by the speaker
d. The advanced information technology used by the speaker to communicate
e. The presence of noise in the communication process
Q:
Raw figures and facts reflecting a single aspect of reality are referred to as:
a. data.
b. information.
c. opinion.
d. meaning.
e. knowledge.
Q:
_____ is an approach to communication that involves the manager literally going around and having spontaneous conversations with others.
Q:
Which of the following organizational skills is likely to enhance communication effectiveness?
a. Keeping an open mind
b. Understanding the richness of different media
c. Encouraging one-way communication
d. Being passive
e. Exhibiting a predisposition about a subject
Q:
Which of the following is one of the pros of two-way communication?
a. It helps the receiver in remaining passive.
b. It helps in constructing a complex message.
c. It promotes grapevine communication.
d. It allows the receiver to ask questions.
e. It helps in building credibility.
Q:
Which of the following individual skills is likely to enhance communication effectiveness?
a. Being passive
b. Assimilating information
c. Encouraging one-way communication
d. Having preconceptions
e. Exhibiting a predisposition about a subject
Q:
How can one overcome communication barriers by regulating information flow?
a. By checking at a later time to be sure that a message has been received
b. By ensuring that overload does not occur
c. By encouraging one-way communication
d. By asserting status difference
e. By exhibiting a predisposition about a subject
Q:
Which of the following steps is likely to help in overcoming barriers to communication?
a. Encouraging one-way communication
b. Abolishing the grapevine
c. Maintaining credibility
d. Asserting status difference
e. Exhibiting a predisposition about a subject
Q:
Which of the following problems arise when a receiver is sent more information than he or she can effectively handle?
a. Overload
b. Language differences
c. Prejudice
d. Lack of credibility
e. Poor listening habits
Q:
When is the grapevine most likely to cause problems?
a. When a message does not include any noise
b. When the vertical network is used
c. When many people tell the same message to a few people
d. When the original message is ill-informed
e. When one person spreads a message to many other people
Q:
How can managers use the grapevine as an asset?
a. By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee reactions to
new ideas
b. By learning who the key people in the grapevine are, managers can use the grapevine to start a gossip chain, communicating inaccurate information
c. By learning who the key people in the grapevine are, managers can use the grapevine to start a cluster chain
d. By using the grapevine, managers can maintain a hierarchical system
e. By using the grapevine, managers can promote vertical communication
Q:
How can managers efficiently control the grapevine in organizations?
a. By making false denials
b. By promoting the use of social media
c. By eliminating the grapevine
d. By ignoring inaccurate information
e. By maintaining open channels of communication
Q:
Which of the following is the result of more corporations moving facilities from inner cities to suburbs?
a. It has led to a decrease in informal communication in organizations.
b. It has led to a decrease in instances of management by wandering around.
c. It has led to the elimination of the traditional grapevine.
d. It has led to more employees talking less and less to others outside their organization and more and more to one another.
e. It has led to more employees being suspicious of their colleagues and relying on the formal network of communication rather than the grapevine.