Q&A Hero

Q: Which of the following is true of group or team cohesiveness? a. Cohesiveness tends to decline as a group increases in size. b. As a team becomes more cohesive, its members stop conforming to norms. c. Intragroup competition increases cohesiveness. d. Intergroup competition reduces cohesiveness. e. Team performance is independent of cohesiveness.

Q: At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have anumber of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to: a. large group size. b. disagreement on goals. c. intragroup competition. d. domination by one member. e. unpleasant experiences.

Q: A newcomer in an organization gradually begins to learn the company norms such as dress codes, working hours, andinterpersonal relations. This process is known as _____. a. overload b. socialization c. assimilation d. communization e. soldiering

Q: Which of the following factors tends to increase group cohesiveness? a. Large group size b. Disagreement on goals c. Intragroup competition d. Domination by one member e. Intergroup competition

Q: Sports teams travel together. They compete against other teams. This increases their _____. a. diversity b. role structure c. norm generalization d. cohesiveness e. informal leadership

Q: Sarah is an unofficial leader of a group. When she makes an outlandish proposal, everyone takes it seriously. But ifBill, another member of the group, had proposed the same thing, he would have been ridiculed. This is an example of _____. a. norm assimilation b. norm generalization c. norm conformity d. norm variation e. norm reciprocity

Q: State University has 106 professors. Ninety-eight of them are Democrats. The eight Republicans are all in the same department, which gets ostracized by the others. This example shows pressure for: a. norm conformity. b. group cohesiveness. c. norm generalization. d. norm variation. e. role reversal.

Q: The standards of behavior that a group accepts for and expects of its members are called _____. a. norms b. roles c. rules d. customs e. values

Q: If a person is told to do something unethical or illegal, or if the work is distasteful, _____ conflict is likely. a. person"role b. intersender c. interrole d. intergroup e. group-role

Q: When a manager gives an employee several major assignments at once, thereby increasing the person's regularworkload, the employee is most likely to experience _____.a. role ambiguityb. role conformityc. role overloadd. role conflicte. role generalization

Q: Many working women who try to combine the roles of mother, wife, professional, and civic leader complain about having to be superwomen. This is likely an expression of feelings of ______.a. role conformityb. role ambiguityc. role illegitimacyd. role overloade. role reversal

Q: When one gets conflicting information about a project from his/her boss and team, he/she will most likely experience _____ conflict. a. intrasender b. person-role c. intrarole d. group-role e. intragroup

Q: _____ conflict results from a discrepancy between the role requirements and the individual's personal values, attitudes, and needs. a. Interrole b. Intrarole c. Group"role d. Intrasender e. Person"role

Q: While Walter says that he cares about his employees, he interrupts them every time they need to talk to him about something and brings the conversation around to his own contributions. This is an example of _____ conflict. a. person-role b. interrole c. intrasender d. intersender e. intergroup

Q: A large technology firm is opening a new office in a different country. When the management finds out that the work has been stalled, a young project manager, with high personal values, is asked to bribe a local official, in order to fix the delay. The project manager is likely to experience _____ conflict. a. person-role b. interrole c. intrasender d. intersender e. group-role

Q: _____ conflict occurs when there is a conflict between two or more roles. a. Intrarole b. Intersender c. Intrasender d. Interrole e. Person-role

Q: Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management plans.This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is anexample of _____. a. role conflict b. role ambiguity c. role overload d. role dynamism e. role confusion

Q: A _____ is the part that an individual plays in a group that helps the group reach its goals. a. norm b. task c. role d. script e. form

Q: The process of establishing a role structure begins with the _____ role.a. sentb. expectedc. perceivedd. controllede. enacted

Q: The _____ role is what a person understands the sent role to mean.a. perceivedb. enactedc. expectedd. influencede. discerned

Q: When employees in an organization do not know what is expected of them, it results in _____.a. role generalizationb. role variationc. role overloadd. role conflicte. role ambiguity

Q: When the sent role is unclear, it results in: a. intrarole conflict. b. role dynamism. c. role ambiguity. d. storming. e. interrole conflict.

Q: When Carol arrived for her first group meeting, people had not yet settled down, and themeeting started thirty minutes later. For the next group meeting, Carol was late by 20 minutes. Her _____ role had changed. a. received b. performance c. enacted d. intrasender e. conformity

Q: Which of the following refers to the cues and messages that members of a group use to let an individual know what they areexpecting? a. Performing role b. Sent role c. Perceived role d. Enacted role e. Delivered role

Q: The _____ role refers to what the individual actually does in his or her role in the group. a. sent b. perceived c. conflict d. expected e. enacted

Q: Adam is an administrative assistant who has moved to a different department within the same organization. His new boss has changed the nature of Adam's tasks. In addition, Adam has started extending his working hours to accommodate his boss's schedule. In this scenario, Adam's _____ role has changed. a. legitimate b. perceived c. expected d. sent e. intrasender

Q: In group role structure, the _____ role comprises the messages and cues that group members use to communicate their expectations to another member. a. enacted b. intrasender c. expected d. sent e. received

Q: During the _____ stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group. a. forming b. performing c. conforming d. norming e. storming

Q: In the _____ stage of group development, the group really begins to settle down to work and focuses on goalattainment. a. storming b. performing c. norming d. forming e. conforming

Q: Alan is a member of a group in which team members are intent on solving the problem at hand, and the group leader has the group focused on attaining goals and functioning well. This group is in the _____ stage of group development. a. performing b. forming c. norming d. transforming e. storming

Q: Tyler joins an environmental organization in order to gain credits required for his college course. He joined the organization for _____.a. interpersonal attractionb. group goalsc. instrumental benefitsd. norm conformitye. needs satisfaction

Q: During the _____ stage of group development, members begin to accept one another and develop a sense of unity. a. forming b. storming c. norming d. performing e. transforming

Q: The top management of a beverage manufacturing company has put together a team to handle the marketing of their new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _____ stage of group development. a. reforming b. performing c. storming d. norming e. forming

Q: Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns? a. storming b. norming c. performing d. forming e. reforming

Q: During the _____ stage of group development, group members begin to recognize and accept their roles,and understand the roles of other members. a. conforming b. forming c. performing d. storming e. norming

Q: During the _____ stage of group development, the members begin to try out various forms of behavior in an attemptto determine the interpersonal behaviors that are acceptable in the group. a. norming b. storming c. forming d. performing e. transforming

Q: Ashish joined a country club, not because he enjoyed golf, but because it would develop his social skills, which are essential for climbing the corporate ladder. He joined for: a. interpersonal attraction. b. group activities. c. instrumental benefits. d. group goals. e. norms conformity.

Q: Kenyon has always wanted to work at Meridian Electronics. When he got an opportunity to join a local serviceclub to which the owner of Meridian belonged, he jumped at the chance, hoping that it would help him get the job hewanted. Kenyon joined the club for the potential _____. a. needs satisfaction b. group activities c. interpersonal attraction d. group goals e. instrumental benefits

Q: Marcus joins a bowling team, not because of any particular attraction to other group members, but tobe a member of the group where he can spend time doing something he enjoys. This example suggeststhat people sometimes join groups for _____.a. instrumental benefitsb. group goalsc. norm variationd. norm conformitye. group activities

Q: Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _____.a. needs satisfactionb. norm conformationc. instrumental benefitsd. group goalse. interpersonal attraction

Q: Darcy joined a group supporting literacy in elementary schools because the teachers who shared hisoutlook on primary education were all members of the group. He joined for:a. instrumental benefits.b. group activities.c. groupthink.d. need satisfaction.e. interpersonal attraction.

Q: Mona joined an academic union because the union's objectives aligned with her personal values. She joined for: a. group activities. b. group goals. c. norm conformity. d. instrumental benefits. e. interpersonal attraction.

Q: Newly divorced people often join support groups for _____. a. instrumental benefits b. need satisfaction c. interpersonal attraction d. group activities e. group goals

Q: An increasingly popular type of team that is responsible for the daily activities of the organization is known as _____.a. management teamb. problem-solving teamc. work teamd. quality circlee. interest group

Q: A(n) _____ is a type of team comprising of workers and supervisors who meet intermittently to discuss workplaceproblems.a. interest groupb. virtual teamc. quality circled. value chaine. grapevine

Q: At Gore Associates Inc., groups are formed based on project requirements. They consist of people with a variety of skills and include workers from the R&D, manufacturing, sales, and operations departments. The groups disband once their specific projects are complete. These groups are called _____. a. functional groups. b. work teams. c. problem-solving teams. d. special interest groups. e. quality circles.

Q: A large technology firm has research centers in a number of countries. In order to reduce the cycle time ofprojects, team members in one city leave a list of "to-do" items on a shared web portal.These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization ismaking use of _____.a. value chainsb. quality circlesc. virtual teamsd. grapevinese. interest groups

Q: An advantage of teams in an organization is that they enable the organization to shed its _____. a. functionality b. bureaucracy c. flexibility d. technocracy e. responsiveness

Q: SunBird Communications Corp. is an organization with offices in a number of cities. The Human resources (HR) department interviews the candidates remotely. Each member of the HR department then posts his or her comments on an internal blog. This is an example of a(n) _____. a. virtual team. b. interest group. c. informal group. d. task group. e. problem-solving team.

Q: A(n) _____ is created by an organization to accomplish a relatively narrow range of purposes within a stated orimplied time horizon.a. task groupb. quality circlec. interest groupd. functional groupe. work team

Q: Which of the following is a characteristic of a task group? a. It is created to accomplish a wide range of purposes. b. It is formed by its members. c. It has a stated or implied time horizon. d. It has an unspecified time horizon. e. It consists only of managers from various functions.

Q: A technology firm creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a(n) ________ group. a. functional b. task c. interest d. work team e. change

Q: A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon. a. problem-solving b. virtual c. task d. interest e. functional

Q: Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n): a. interest group. b. problem-solving team. c. virtual team. d. task group. e. functional group.

Q: A(n) _____ group is created by its own members for purposes that may or may not be relevant to organizational goals. a. functional b. task c. interest d. work team e. quality circle

Q: A group is defined as two or more people who ______. a. Size b. select and follow a leader. c. form an organization for nonprofit or profit-making purposes. d. interact regularly to accomplish a common purpose or goal. e. interact on one occasion to fulfill a goal.

Q: Which of the following is a characteristic of a functional group in an organization? a. It is a permanent group. b. It has purposes that are not aligned to organizational goals. c. It exists for a specified time horizon. d. It is composed of people from remote work sites. e. It consists solely of knowledge workers.

Q: A shift supervisor in a department store is a member of a(n): a. interest group. b. problem-solving team c. virtual team. d. task group. e. functional group.

Q: _____ are interactive systems that locate and present information needed to analyze different types of problems. a. Intranets b. Firewall c. Blogs d. Transaction-processing systems e. Decision support systems

Q: Which of the following statements is true of executive support systems? a. They are limited to conducting day-to-day business transactions. b. They do not allow users the flexibility to address a variety of problem situations. c. They can imitate the thought processes of human experts in a particular field. d. They use artificial intelligence. e. They are easily accessible by means of simple keyboard strokes or even voice commands.

Q: Which of the following is an advantage of the executive support system? a. It is designed to duplicate human behavior. b. It is designed to address only specific problems. c. It can imitate the thought processes of human experts in a particular field. d. It allows a user some flexibility in attacking a variety of problem situations. e. It can limit access to an intranet.

Q: Why is the executive support system popular among senior-level managers? a. Because they prefer systems that are easily accessible and adaptable b. Because they do not trust the knowledge from grapevines c. Because these systems are specially designed to imitate the thought processes of human experts in a particular field d. Because these computer-based systems are capable of reasoning e. Because these systems allow outsiders limited access to a firm's intranet

Q: What is the specialty of an executive support system? a. It has been designed to duplicate human behavior. b. It is specially designed for instant access by upper-level managers. c. It is specially designed to imitate the thought processes of human experts in a particular field. d. It is a computer-based system capable of reasoning. e. It is a personal digital system that works without an Internet connection.

Q: Scientists at Health Check, a chain of hospitals, have developed a computer system which can use the reasoning patterns used by doctors to diagnose illness and prescribe the required medicines. This system is an example of: a. transaction-processing system. b. management information system. c. executive support system. d. expert system. e. intranet.

Q: The expert system is primarily designed to: a. aid experts in a field in their decision-making processes. b. imitate the thought processes of human experts in a particular field. c. complete basic day-to-day business transactions. d. process payroll for experts in a company. e. aid managers in providing daily reports.

Q: What is the primary purpose of developing Artificial intelligence? a. To facilitate digital communication between employees in an organization b. To enable intranets to provide access to outsiders c. To aid managers who do not possess advanced computer skills d. To use computers, instead of people to perform certain business activities e. To replace the transaction-processing systems with customer care executives

Q: Which of the following is an example of Artificial intelligence? a. Executive support system b. Expert system c. Decision support system d. Management information system e. Transaction-processing system

Q: _____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior. a. Executive support system b. Artificial Intelligence c. Decision support systems d. Management information systems e. Transaction-processing systems

Q: Intranets differ from extranets in that: a. they allow selected suppliers outside the company limited access to an organization's internal information system. b. they allow the exchange of mails. c. they do not use firewalls. d. they are used for inter-organizational transactions. e. they do not allow outsiders access to an organization's internal organization system.

Q: Which of the following is a characteristic of extranets? a. They allow selected outsiders limited access to an organization's internal information system. b. They are invariably the same as the Internet. c. They are accessible only to employees via entry through electronic firewalls. d. They are exclusively used for intra-organizational transactions. e. They operate within the boundaries of a single organization.

Q: Which of the following is an advantage of the intranet? a. It curbs the use of grapevine communication among employees. b. It allows an organization to share information with other organizations. c. It primarily assists with executive-level decisions and problems. d. It provides outsiders access to a firm's data base. e. It helps companies in securing important information.

Q: Which of the following is used to limit access to an intranet? a. Transaction-processing systems b. Firewall c. Internet explorer d. Google chrome e. Decision support systems

Q: How do the management information systems (MISs) support an organization's managers? a. By providing internet access b. By using thought processes c. By performing physical tasks d. By providing an interactive interface e. By providing daily reports

Q: The Transaction-processing systems for first-level (operational) activities: a. is well defined, with predetermined data requirements. b. follows different steps to complete the transactions in a system. c. uses artificial intelligence. d. is an interactive system that locates and presents information needed to support a decision-making process. e. can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

Q: What is an advantage of horizontal communication? a. It helps a manager in addressing the concerns of his or her subordinates. b. It facilitates coordination among interdependent units. c. It encourages downward communication. d. It facilitates formal communication between a superior and a subordinate. e. It encourages upward communication.

Q: Which of the following is a characteristic of horizontal communication? a. Horizontal communication occurs more among nonmanagers than among managers. b. Horizontal communication covers only informal communication in an organization. c. Horizontal communication is limited to two participants. d. Horizontal communication primarily involves a superior and a subordinate. e. Horizontal communication flows laterally within an organization.

Q: Horizontal communication is different from vertical communication in that it involves: a. superiors and subordinates. b. upward communication. c. downward communication. d. colleagues and peers at the same level of an organization. e. formal communication.

Q: Which of the following statements is true of vertical communication? a. It consists exclusively of messages fromsuperiors to subordinates. b. It is limited to communication between two subsequent levels in an organization. c. It can and usually should be two-way in nature. d. It includes communication that flows up in an organization and not the communication that plays down. e. It typically covers grapevine communications.

Q: How does the degree of difference in status between a superior and a subordinate create problems? a. The greater the degree of difference in status, the more likely it is that upward communication will take place. b. The greater the degree of difference in status, the more likely it is that the subordinate will suppress or distort information. c. The greater the degree of difference in status, the more likely it is that the subordinate will engage in whistle blowing activities. d. The greater the degree of difference in status, the more likely it is that the subordinate will engage in downward communication. e. The greater the degree of difference in status, the more likely it is that the subordinate will be victimized by organizational politics.

Q: Which of the following disturbs the communication process? a. Information b. Contradiction c. Noise d. Information e. Reference