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Management
Q:
Which of the following types of operations control relies heavily on feedback processes?
a. Strategic control
b. Financial control
c. Postaction control
d. Preliminary control
e. Screening control
Q:
A publisher of children's books only uses recycled paper for all its products. This is an example of _____ operations control.
a. preliminary
b. screening
c. structural
d. postaction
e. decentralized
Q:
A policy think tank requires all candidates applying for the position of vice-president to have a minimum of 10 years of experience in governmental organizations, international business, or multinational non-profits. This is an example of _____ operations control.
a. preliminary
b. screening
c. structural
d. postaction
e. decentralized
Q:
Inspection reports are used to monitor the quality of raw materials delivered to manufacturers. This is anexample of _____ control.
a. financial
b. structural
c. preliminary
d. screening
e. postaction
Q:
_____ control attempts to monitor the quality or quantity of resources before they enter an organization.
a. Structural
b. Postaction
c. Preliminary
d. Screening
e. Financial
Q:
Everyone working or volunteering for Girl Scouts goes through a background check before they can work with girls or handle money. This is an example of:
a. screening control.
b. preliminary control.
c. postaction control.
d. information control.
e. structural control.
Q:
A manufacturer of health foods ensures that at least 90 percent of all its raw materials is grown organically. This is an example of _____ control.
a. preliminary
b. postaction
c. feedback
d. screening
e. concurrent
Q:
A company that carefully evaluates job applicants is using _____ control.
a. screening
b. cybernetic
c. postaction
d. preliminary
e. information
Q:
Which of the following is a form of operations control?
a. Financial control
b. Screening control
c. Strategic control
d. Structural control
e. Budgetary control
Q:
Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the usereven taking care of shipping and delivery. Which step in the control process does this example represent?
a. Taking corrective action
b. Measuring performance
c. Comparison of performance to standards
d. Setting performance standards
Q:
The final step in the control process is:
a. establishing standards.
b. expressing standards in measurable terms.
c. measuring performance.
d. comparing performance against standards.
e. considering corrective action.
Q:
In the control process, which of the following steps follows the measurement of performance?
a. Considering corrective action
b. Comparing performance against standards
c. Establishing standards
d. Developing effective performance measures
e. Setting standards consistent with organizational goals
Q:
The first step in the control process is:
a. modifying control standards.
b. comparing performance against standards.
c. measuring performance.
d. establishing control standards.
e. determining the need for corrective action.
Q:
Ensuring that receivables are collected in a timely manner is part of _____ control.
a. physical
b. strategic
c. information
d. financial
e. structural
Q:
Monitoring the administrative ratio to make sure staff expenses do not become excessive is an example of _____ control.
a. postaction
b. strategic
c. structural
d. operations
e. information
Q:
Monitoring receivables to make sure customers are paying their bills on time is an example of _____ control.
a. operations
b. strategic
c. structural
d. financial
e. physical
Q:
An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.
a. physical
b. information
c. structural
d. financial
e. screening
Q:
An organization's attempt to control the behavior of their employees by directing them toward higher performance is an example of control of _____ resources.
a. physical
b. financial
c. human
d. information
e. inventory
Q:
The control of _____ affects all the other resources in an organization.
a. physical resources
b. human resources
c. financial resources
d. information resources
e. inventory resources
Q:
Quality control is a type of _____ control.
a. physical
b. human
c. operations
d. financial
e. structural
Q:
Google partnered with Nielsen Co. to poll users about ads on Google+. Nielsen then packaged the information for advertisers. This was a response to advertiser complaints about the effectiveness of ads on the social network. This indicates that Google is placing an emphasis on _____ controls.
a. operations
b. development
c. strategic
d. financial
e. structural
Q:
Performance appraisals are part of _____ control.
a. physical
b. human resources
c. information
d. financial
e. inventory
Q:
In organizations, sales forecasting, economic forecasting, and environmental analysis are examples of the control of _____ resources.
a. physical
b. human
c. information
d. financial
e. inventory
Q:
When large firms merge, the results are often initially disappointing due to control systems trying to cope with a(n) _____.
a. rise in error accumulation
b. increase in organizational complexity
c. lack of environmental change
d. increase in costs
e. reduction in output
Q:
Which of the following is true of organizational control?
a. Control always results in higher costs for an organization.
b. Sales and marketing forecasting is a part of financial control.
c. Control can help an organization adapt to environmental change.
d. Control systems increase organizational complexity.
e. Public relations is a part of human resources control.
Q:
The report issued about a major packaging defect showed a culture at an organization that did not listen whensmall safety issues were raised. Each issue by itself might not have caused the flaw. This exampleillustrates:
a. the need to understand organizational complexity.
b. that changing conditions are influenced by innovation.
c. the need for control in order to reduce the accumulation of errors.
d. the way that control helps organizations respond to changing standards.
e. the way that organizations cope with multiple control standards.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedNelida's quality assurance group meets only rarely.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedWithin the human resources department, Valerie talks forcefully about every issue, often arguing until hersuggestions are adopted.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedKrista, a member of the firm's Community Board, believes the board should focus more on education, whileGretchen, another member, wants to focus on environmental cleanup.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedTom's group had good, but not great, performance evaluations after their most recent project.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedBianca gives the task of redesigning the company's information flow to two different groups and asks each group tocome up with the best idea.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedIn the last quarter, Michael's group has achieved higher sales than any other sales group in the corporation.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedAmanda's training staff has doubled in the last two years.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Group cohesiveness will increaseb. Group cohesiveness will decreasec. Group cohesiveness will remain unchangedGeorge announces a competition for a new website design, with one winner to be chosen from his technologysupport group.
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsExpectations for the role exceed the individual's capabilities
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsExtent to which members are loyal and committed to a group
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsConflict between team roles and one's permanent role in a functional group
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsConflicting signals from different sources in the same role
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsMoving from outsider to insider in a group
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Interrole conflictb. Intrarole conflictc. Role overloadd. Cohesivenesse. Socializationf. NormsStandards of behavior accepted and expected by a group
Q:
Discuss the cognitive approach to negotiation.
Q:
Differentiate between formal and informal leaders.
Q:
Identify and define the types of groups in organizations.
Q:
Thomas wants to buy a top-of-the-line chimney. Regina wants to buy an inexpensive chimney. They decide to buy achimney that is priced neither too high nor too low. This approach to conflict resolution is called _____.
Q:
_____ is the process in which two or more parties reach agreement on an issue even thoughthey have different preferences regarding that issue.
Q:
When the project management and creative departments at an advertising agency disagree over the proposed budget for an upcoming project, there is _____ conflict.
Q:
Xuan and Emilio, both of whom work in the purchasing department, argue constantly about which supplier provides the best raw materials. This is an example of _____ conflict.
Q:
_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.
Q:
The _____ is the set of defined roles and interrelationships among those roles that the group members define andaccept.
Q:
_____ is the last stage of group or team development.
Q:
The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.
Q:
The advertising department at a technology firm is an example of a(n) _____ group.
Q:
Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.
Q:
Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?a. Situational characterizationb. The demographic approachc. Game theoryd. The cognitive approache. Machiavellianism
Q:
_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.a. The cognitive approachb. Individual differences theoryc. Game theoryd. The situational characteristics approache. Rationality theory
Q:
_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.
a. Situational characterization
b. Fixed-sum negotiation
c. Demographic characterization
d. The cognitive approach
e. Game theory
Q:
Which of the following is true of game theory?a. It focuses on the personality traits of the negotiators.b. It focuses on the context within which negotiation takes place.c. It uses mathematical models to predict the outcome of negotiation situations.d. It tries to predict how and when negotiators make departures from perfect rationality.e. It investigates the demographic characteristics and personality variables of negotiators.
Q:
Which of the following approaches to negotiation focuses on the context within which negotiation takes place?a. Cognitive approachb. Game theoryc. Demographic characteristicsd. Individual differencese. Situational characteristics
Q:
Interpersonal problem solving refers to the resolution of conflict using _____.
a. avoidance
b. smoothing
c. compromise
d. confrontation
e. negotiation
Q:
_____ is striking a middle-range position between two extremes when resolving conflict.
a. Confrontation
b. Compromise
c. Smoothing
d. Avoidance
e. Stimulation
Q:
Which of the following techniques is most effective at resolving or significantly reducing conflict?
a. Confrontation
b. Stimulation
c. Smoothing
d. Avoidance
e. Soldiering
Q:
Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses adirect approach of addressing the conflict and working together to resolve it?
a. Confrontation
b. Compromise
c. Smoothing
d. Soldiering
e. Stimulating
Q:
Acknowledging the existence of conflict but downplaying its importance is known as _____.
a. confrontation
b. compromise
c. stimulation
d. soldiering
e. smoothing
Q:
Mary knows that Akua and Dominik have a shared personal history, as a result of which the two men do not work well together. Mary assigns the two menseparate work areas. She is controlling conflict by:
a. expanding the resource base.
b. using appropriate coordination techniques.
c. focusing employees' attention on higher-level goals.
d. matching personalities and work habits of employees.
e. increasing competition among individuals.
Q:
Managers can stimulate conflict by:a. focusing employee attention on superordinate goals.b. matching personalities and work habits of employees.c. placing employee groups in competitive situations.d. expanding the resource base of the organization.e. enhancing coordination of interdependence.
Q:
Even though Omar and Eric clash repeatedly, they worked together well enough for their team to have a new product ready for release sooner than predicted. Omar and Eric used _____ to control their conflict.
a. avoidance
b. compromise
c. confrontation
d. superordinate goals
e. smoothing
Q:
Which of the following is a suggested way for managers to stimulate conflict?
a. Expanding the resource base
b. Enhancing coordination of interdependence
c. Setting superordinate goals
d. Matching personalities and work habits of employees
e. Changing established procedures
Q:
Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them thatcooperation with one another is necessary for the continued profitability of the firm, and also for their jobsecurity. Chandra is controlling conflict by:
a. expanding the resource base.
b. using appropriate coordination techniques.
c. focusing workers' attention on superordinate goals.
d. matching personalities and work habits of workers.
e. changing established procedures.
Q:
Foregoing its usual practice of promoting employees to senior positions, a mid-size technology firm decides to hire an outsider for the position of vice-president. This move is most likely to _____ conflict.
a. reduce
b. control
c. resolve
d. eliminate
e. stimulate
Q:
Which of the following is a recommended method for controlling conflict?
a. Changing established standards
b. Making more resources available
c. Hiring outsiders
d. Initiating confrontation and compromise
e. Increasing competition among individuals and teams
Q:
Honda Motor Company's plant outside Columbus, Ohio, manufactures cars of all sizes, from the small Civic to the large Element, and they are all built on the same assembly line. This flexible manufacturing setup allows Honda to adapt rapidly to consumers' desires. It should also decrease:
a. intergroup conflict between marketing and production.
b. intragroup conflict between marketing and production.
c. interpersonal conflict between workers in marketing and those in production.
d. conflict between the organization and its environment.
e. interorganizational conflict between Honda and its suppliers.
Q:
Which of the following is true of intergroup conflict?
a. It occurs among members of the same group.
b. It often arises from increased group interdependence.
c. It occurs between organizations and consumer groups.
d. It is typically reduced by increasing group interdependence.
e. It can be eliminated by increasing competition for resources.
Q:
At a large e-commerce company, the logistics team receives the products that are ready to be shipped from the operations team.These two teams are most likely to experience conflict with one another due to:
a. personality clashes..
b. different beliefs.
c. norm variation.
d. interdependencies.
e. superordinate goals.
Q:
Frequent sources of interpersonal conflict in organizations are _____, when two people distrust each other'smotives, dislike each other, or for some other reason simply cannot get along.a. personality clashesb. interdependenciesc. incompatible goalsd. scarce resourcese. changes in environment
Q:
Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have:
a. intergroup conflict.
b. pooled interdependencies.
c. interpersonal conflict.
d. person-role conflict.
e. sequential interdependencies.
Q:
_____ is based on disagreements between two or more individuals in an organization.
a. Intergroup conflict
b. Intersender conflict
c. Interpersonal conflict
d. Interrole conflict
e. Interteam conflict
Q:
A(n) _____ leader is likely to be a person capable of carrying out both task specialist and socioemotional roles effectively.a. situationalb. coercivec. bureaucraticd. autocratice. informal
Q:
In the television show Mad Men, Roger has more experience in the organization than Don. However, Don isperceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.In this scenario, Don is the:
a. formal leader.
b. informal leader.
c. task specialist.
d. maintenance specialist.
e. veteran.
Q:
In general, as teams become more cohesive, their members tend to:a. become less attracted to the group.b. conform more to norms.c. become less satisfied with the team.d. interact less frequently.e. have differing performance norms.
Q:
Which of the following factors reduces group cohesiveness?a. Intergroup competitionb. Unpleasant experiencesc. Opportunities for successd. Personal attractione. Interaction