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Management
Q:
Just-in-time method helps an organization control its _____.
a. raw materials inventory
b. work-in-process inventory
c. quality
d. finished goods inventory
e. in-transit inventory
Q:
Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called _____ systems.
Q:
Which of the following types of inventories is controlled by shop floor control systems?
a. Raw materials inventory
b. Work-in-process inventory
c. Finished goods inventory
d. In-transit inventory
e. Procurements inventory
Q:
_____ is the process of designing work so that it can be completely or almost completely performed by machines.
Q:
The purpose of an in-transit inventory is to:
a. provide the materials needed to make the product.
b. enable overall production to be divided into stages of manageable size.
c. reduce the organization's investment on storage space.
d. provide ready supply of products on customer demand and enable long, efficient production runs.
e. distribute products to customers.
Q:
_____ relies on feedback, information, sensors, and a control mechanism.
Q:
The purpose of in-transit inventory is to:
a. provide the materials needed to make the product.
b. enable overall production to be divided into stages of manageable size.
c. reduce the organization's investment on storage space.
d. provide ready supply of products on customer demand.
e. distribute products to customers.
Q:
_____ is the set of processes and systems used by organizations to convert resources into products or services.
Q:
Which of the following is a source of control for in-transit inventory?
a. Shop floor control systems
b. High-level production scheduling systems
c. Marketing
d. Distribution control systems
e. Purchasing models and systems
Q:
_____ is the set of managerial activities used by an organization to transform resource inputs into products and services.
Q:
Which of the following inventory types provides ready supply of products on customer demand and enables long, efficient production runs?
a. Raw materials inventory
b. Work-in-process inventory
c. Procurements inventory
d. Finished goods inventory
e. In-transit inventory
Q:
At a stereo making factory, the employees stationed along the assembly line are required to wear ring scanners, small electronic devices worn on their index fingers and wired to a small computer on their wrists. As a product moves along the assembly line and is handled by the stationed employee, its location or progress is updated on the company's database system. This way the management knows if there are any bottlenecks. This method of improving operations allows the company to:
a. improve its productivity.
b. decrease fixed cost.
c. decrease its dependence on its Web site.
d. increase customer affective responses.
e. manage quality.
Q:
Which of the following is a source of control for raw materials?
a. Shop floor control systems
b. High-level production scheduling systems
c. Marketing
d. Distribution control systems
e. Purchasing models and systems
Q:
Which of the following levels of productivity represents the total level of productivity achieved by a country?
a. Company
b. Partial
c. Partial
d. Individual
e. Aggregate
Q:
The purpose of a work-in-process inventory is to:
a. provide the materials needed to make the product.
b. enable overall production to be divided into stages of manageable size.
c. reduces the organization's investment in storage space.
d. provide ready supply of products on customer demand and enable long, efficient production runs.
e. distribute products to customers.
Q:
A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately represents the factory's labor productivity index?
a. 1,000
b. 10
c. 10,000
d. 100
e. 1,000,000
Q:
Which of the following inventory types provides the components needed to make the product?
a. Raw materials
b. Work-in-process
c. Merchandise
d. Finished goods
e. In-transit
Q:
When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, it is a measure of:
a. total factor productivity.
b. company productivity ratio.
c. partial productivity ratio.
d. industry productivity ratio.
e. individual productivity ratio.
Q:
Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit?
a. Technology control
b. Purchasing management
c. Inventory control
d. Procurement
e. Quality control
Q:
Which of the following is an accurate problem associated with total factor productivity?
a. The data is too hard to obtain.
b. All resources must be expressed in the same terms.
c. It stresses too much on how things can be changed to improve productivity.
d. It is not compatible with standard accounting procedures.
e. It is the same as value-added analysis.
Q:
Which of the following is also called inventory control?
a. Technology control
b. Purchasing management
c. Procurement
d. Materials control
e. Quality control
Q:
Which of the following factors is included in the formula for computing total factor productivity?
a. Performance
b. Reliability
c. Materials
d. Aesthetics
e. Conformance
Q:
Which of the following is concerned with buying the materials and resources needed to produce products and services?
a. Automation
b. Purchasing management
c. Inventory Management
d. Materials control
e. Quality control
Q:
_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.
a. Output-input ratio
b. Performance
c. Reliability
d. Capacity
e. Productivity
Q:
_____ is also called procurement.
a. Automation
b. Purchasing management
c. Inventory Management
d. Materials control
e. Quality control
Q:
A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hoursof work by the number of billable hours. This is a measure of _____ productivity.
a. company
b. partial
c. industry
d. individual
e. aggregate
Q:
_____ is the process of managing operations control, resource acquisition and purchasing, and inventory to improveoverall efficiency and effectiveness.
a. Supply-chain management
b. Technologymanagement
c. Design management
d. Quality control
e. Productivity control
Q:
_____ requires that firms document how they are using raw materials more efficiently, managing pollution, and reducing their impact on the environment.
a. ISO 14000
b. ISO 9000:2000
c. Six Sigma
d. Value-added analysis
e. Statistical quality control
Q:
Which of the following uses robot harvesters to pick fruit from a variety of trees?
a. Agrimation
b. Flexible manufacturing systems
c. Supply chain management
d. Computer--assisted manufacturing
e. Benchmarking
Q:
Implementing _____ requires making corrections until errors virtually disappear.
a. ISO 14000
b. ISO 9000:2000
c. Six Sigma
d. value-added analysis
e. statistical quality control
Q:
Which of the following statements about manufacturing technology is true?
a. Computer-assisted manufacturing generates resistance.
b. Computer-aided design systems are always reliable.
c. Computer-integrated manufacturing systems are inexpensive.
d. Computer-aided design systems are very simple.
e. Computer-assisted manufacturing is the same as automation.
Q:
Which of the following is an example of statistical quality control?
a. Benchmarking
b. Six Sigma
c. In-process sampling
d. ISO 9000:2000
e. Outsourcing
Q:
_____ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another.
a. Agrimations
b. Flexible manufacturing systems
c. Call-center systems
d. Computer-aided design technologies
e. Expert systems
Q:
Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.
a. benchmarking
b. ISO 14000
c. Six Sigma
d. statistical quality control
e. value-added analysis
Q:
A(n) _____ is any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings.
a. transformer
b. expert system
c. resistor
d. robot
e. just-in-time inventory system
Q:
Which of the following guidelines for increasing speed is followed in a bureaucratic organization?
a. Start from scratch
b. Minimize the number of approvals needed to do something
c. Develop and adhere to a schedule
d. Do not ignore distribution
e. Integrate speed into the organization's culture
Q:
EduCool is a web-based student information system. It allows parents to follow their child's performance online. It includes grades, attendance, assignments, and student data on a daily basis. EduCool is an example of:
a. advancement in service technology.
b. advancement in manufacturing technology.
c. computer-aided manufacturing.
d. computer aided design.
e. computer-assisted technology.
Q:
_____ is the time needed by the organization to develop, make, and distribute products or services.
a. In-process time
b. Six Sigma time
c. Process layout time
d. Cycle time
e. Just-in-time
Q:
Which of the following is true of computer-integrated manufacturing (CIM)?
a. It is a simple tool.
b. It is very different from computer-aided manufacturing.
c. In CIM, adjustment of machine placements and settings is manual.
d. It is a powerful management control tool.
e. It is a form of service technology.
Q:
Which of the following TQM guidelines for reducing cycle time is most appropriate in a decentralized organization?
a. Start from scratch
b. Minimize the number of approvals needed to do something
c. Develop and adhere to a schedule
d. Do not ignore distribution
e. Integrate speed into the organization's culture
Q:
Which of the following uses computers to design parts and complete products and to simulate performance so that prototypes need not be constructed?
a. Computer-aided automation
b. Computerized robotics
c. Agrimation
d. Computer-aided design
e. Flexible manufacturing systems
Q:
Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?
a. Benchmarking
b. Value-added analysis
c. Outsourcing
d. Reducing cycle times
e. Statistical quality control
Q:
In automation, which of the following sends instructions to the automatic machine?
a. Feedback
b. Sensors
c. Agrimation
d. Steering system
e. Control mechanism
Q:
Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?
a. Value-added analysis
b. Benchmarking
c. Outsourcing
d. Reducing cycle times
e. Statistical quality control
Q:
In automation, _____ are the parts of the system that gather information and compare it to preset standards.
a. feedback systems
b. sensors
c. robots
d. mechanical arms
e. control mechanisms
Q:
Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:
a. employee involvement.
b. strategic commitment.
c. technology.
d. materials.
e. methods.
Q:
Which of the following is true of automation?
a. The development of automation has created jobs across all industries.
b. Automated machines make more errors.
c. Automation discourages innovation.
d. Automation helps to improve products and services.
e. Automation was the earliest step in the development of machines and machine-controlling devices.
Q:
_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.
a. Acceptance sampling
b. Benchmarking
c. In-process sampling
d. Six Sigma
e. Value-added analysis
Q:
In automation, _____ is the flow of information from the machine back to the sensor.
a. feedback
b. agrimation
c. input instruction
d. design
e. control mechanism
Q:
Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?
a. Benchmarking
b. Value-added analysis
c. Outsourcing
d. Reducing cycle times
e. Statistical quality control
Q:
_____ layouts are used when families of products can follow similar flow paths.
a. Product
b. Cellular
c. Random
d. Fixed-position
e. Process
Q:
Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.
a. employee involvement
b. strategic commitment
c. technology
d. materials
e. methods
Q:
The _____ layout is used when the organization is creating a few very large and complex products.
a. product
b. cellular
c. fixed-position
d. process
e. distributed
Q:
Which of the following is true of ISO 9000:2000?
a. Firms get to choose the organization they want to be audited by for the certification.
b. It includes 2000 standards that should be met.
c. These standards do not cover employee training and supplier relations.
d. Firms that want to meet these standards need to apply for certification.
e. The auditors review only the firm products in relation to the standards.
Q:
Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _____ layout.
a. product
b. cellular
c. random
d. fixed-position
e. process
Q:
The ingredient in total quality management that refers to operating systems used by the organization during the actual transformation process is:
a. employee involvement.
b. strategic commitment.
c. technology.
d. materials.
e. methods.
Q:
Eagle Inc. makes golf clubs. Each set has up to 12 clubs and each club in the set is slightly different from the other. Which of the following types of layout does Eagle's manufacturing plant have?
a. Product layout
b. Cellular layout
c. Fixed-position layout
d. Random layout
e. Process layout
Q:
Durability is the dimension of quality that refers to:
a. a product's primary operating characteristic.
b. the degree to which a product's design and operating characteristics meet established standards.
c. a probability of not malfunctioning during a specified period.
d. a measure of product life.
e. the speed and ease of repair.
Q:
In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a _____ layout.
a. process
b. cellular
c. fixed-point
d. product
e. distributed
Q:
The dimension of quality of a product that refers to a probability of not malfunctioning during a specified period is the product's:
a. features.
b. conformance.
c. reliability.
d. durability.
e. serviceability.
Q:
_____ layouts are used in operations settings that create or process a variety of products.
a. Product
b. Cellular
c. Random
d. Fixed-position
e. Process
Q:
Which of the following is true of the Malcolm Baldrige Award?
a. It is awarded by the Rochester Institute of Technology.
b. It is awarded to firms that achieve major improvements in the quality of their products or services.
c. It is awarded to the company that has consistently maintained the same quality for 5 continuous years.
d. It is awarded to the company that has shown the highest company productivity.
e. It is awarded not to entire organizations but to individual teams of workers within organizations.
Q:
A _____ layout is appropriate when large quantities of a single product are needed.
a. process
b. cellular
c. fixed-point
d. product
e. distributed
Q:
Performance is the dimension of quality that refers to:
a. a product's primary operating characteristic.
b. the degree to which a product's design and operating characteristics meet established standards.
c. a probability of not malfunctioning during a specified period.
d. a measure of product life.
e. the speed and ease of repair.
Q:
Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have?
a. Productlayout
b. Cellularlayout
c. Random layout
d. Fixed-position layout
e. Process layout
Q:
The dimension of quality that refers to the degree to which a product's design and operating characteristics meet established standards is:
a. features.
b. conformance.
c. reliability.
d. durability.
e. serviceability.
Q:
Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a _____ decision.
a. product layout
b. facilities location
c. capacity
d. product-service mix
e. process layout
Q:
Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-classservices. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. This quality of Azures is an example of:
a. features.
b. aesthetics.
c. reliability.
d. perceived quality.
e. serviceability.
Q:
Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _____ decision.
a. layout
b. promotion-distribution
c. capacity
d. product-service mix
e. facility
Q:
Serviceability is the dimension of quality that refers to:
a. how a product looks, feels, tastes, and smells.
b. the degree to which a product's design and operating characteristics meet established standards.
c. a probability of not malfunctioning during a specified period.
d. a measure of product life.
e. the speed and ease of repair.
Q:
Which of the following is addressed when considering making a capacity decision?
a. Amount of products to be manufactured
b. Location for storage of product
c. Type of products manufactured
d. Quality of products to be manufactured
e. Geographic site of facilities
Q:
Sarah followed an online recipe and made pizza for her family. It turned out so badly that she had to discard it. Sarah and her family said that the pizza tasted like cardboard.Which dimension of quality were they describing?
a. Aesthetics
b. Conformance
c. Reliability
d. Serviceability
e. Performance
Q:
A Canadian insurance company provides only one kind of insurance. It insures athletes who havemultimillion-dollar contracts and pays them a sum of money when they are injured or unable to play.Athletes buy the insurance policies as a way to protect themselves. The insurance company's decision tospecialize in this type of insurance addresses their decision regarding _____.
a. product-service mix
b. capacity
c. layout
d. location
e. human resource
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetSpace budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetExpense budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetLabor budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetCash flow budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetCapital expenditure budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetProfit budget
Q:
Match the following numbered items with the most correct response letter.A response may be used once, more than once, or not at all.a. Financial budgetb. Operations budgetc. Nonmonetary budgetSales budget