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Management
Q:
When organizations go global, they often start by simply exporting products to one or more foreign countries.
Q:
Transnational corporations run their businesses from their home country.
Q:
John Deere is an example of a multidomestic company.
Q:
Sony is an example of a multidomestic company.
Q:
Multinational corporations maintain significant operations in two or more countries simultaneously.
Q:
An organization that hires employees from other countries but does not obtain financing from a foreign source cannot be considered global.
Q:
An organization can be considered "global" simply if it carries out trade with other countries.
Q:
The boundaries of the global village are drawn by the major economic powers"the United States, China, and Japan.
Q:
The strength of global supply chains is clearly illustrated by their response to such events as unrest in the Middle East or an earthquake in Japan.
Q:
Global supply chains are similar to biological systems in being resilient and resistant to change but surprisingly vulnerable at the same time.
Q:
One of the reasons the public believes business leaders are more unethical is the attention it receives in the press.
Q:
The reality is that managers are more unethical than in the past.
Q:
A common myth is that managers are less ethical today than in the past.
Q:
In Denmark Jana met people who marveled about the ability of Americans to be so "bold" and flexible when it came to making decisions about the future, while the Danish tended to rely on rules when facing uncertainty. How would you characterize this trait that Americans appear to have?
A) low uncertainty avoidance
B) high uncertainty avoidance
C) high power distance
D) individualistic
Q:
In Venezuela Jana found that people tended to show great deference toward their superiors. When meeting with one higher-up, she noticed that the local managers seemed to exhibit extremely obsequious behavior. How would you characterize this trait?
A) future oriented
B) high uncertainty avoidance
C) low power distance
D) high power distance
Q:
In Greece Jana visited a pharmaceutical operation. She found that managers there were charming but not at all shy. If they thought they were right they tended to be aggressive and confrontational. How would you characterize this trait?
A) high uncertainty avoidance
B) assertive
C) future oriented
D) low uncertainty avoidance
Q:
A Different View (Scenario)Jana has spent the last year traveling to different operations for her company. She visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl company in Japan, and many other venues. She now has collected her thoughts about the various places she visited.In Mexico and Japan, Jana noticed that it seemed easy to convince people to work together for the good of the group. How would you characterize this trait?A) collectivistB) individualistC) humaneD) assertive
Q:
A game company in Thailand wants TJ Soft to join it and work together to create a new game that bears the brand name of both companies. What would be an appropriate approach for this venture?A) global strategic allianceB) licensing agreementC) joint ventureD) franchise
Q:
A firm in South America wants to open a TJ Store in a shopping mall. What is the best approach for this firm?
A) strategic alliance
B) licensing agreement
C) franchise
D) foreign subsidiary
Q:
Software Entrepreneurial Venture (Scenario)Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Their company, which includes TJ Soft stores, is looking for opportunities in the future that include international operations.A foreign company wants to be able to copy and manufacture TJ Soft programs and sell them in its stores. What would be an appropriate approach for them to use?A) licensingB) franchisingC) rentingD) appropriating
Q:
Shana's company hopes to become a fully global corporation in the coming years. Which of the following would best indicate that the company is fully "global"?A) exporting and importingB) licensingC) setting up a foreign subsidiaryD) franchising
Q:
Shana's company "went global" several years ago. Which of the following was likely to have been the first step it took in going global?
A) outsourcing
B) importing
C) exporting
D) licensing
Q:
Shana is considering forming a partnership with a Dutch corporation that will create an entirely new company called Half Moon. What kind of enterprise will Half Moon be?
A) a multidomestic corporation
B) a foreign subsidiary
C) a joint venture
D) a domestic subsidiary
Q:
If Shana's company reorganizes based on industry groups with no designated home country, the entire organization would be considered a ________.
A) transnational organization
B) strategic alliance
C) multidomestic corporation
D) global corporation
Q:
If Shana's company decides to open a new operation in Germany that has local managers and is run locally but still exists under the umbrella of the home company, it would be considered a ________.
A) national corporation
B) borderless organization
C) trade alliance
D) multidomestic corporation
Q:
Business Expansion Plan (Scenario)As a business expansion director, Shana's goal is to scout potential locations for her company's planned expansion to other countries. There are many options, some of which include maintaining the business's head office in the United States. Other options send company representatives to foreign operations when necessary, or establishing separate operation facilities abroad and hiring locals as managers.If Shana's company decides to open operations in France but maintain company management in the United States, it would be considered a ________.A) transnational corporationB) global corporationC) multidomestic corporationD) joint venture
Q:
Which of the following dimensions from the GLOBE framework has no equivalent counterpart in Hofstede's framework?A) gender differentiationB) humane orientationC) future orientationD) individualism/collectivism
Q:
Which feature of Hofstede's work lends the study a great deal of validity?
A) It measured attitudes of IBM employees.
B) It measured attitudes of many successful people.
C) The survey was carried out in the 1970s.
D) It surveyed 116,000 people.
Q:
________ on Hofstede's dimensions of natural culture is an attribute that describes how materialistic a society is.
A) Power distance
B) Quality of life
C) Quantity of life
D) Individualism
Q:
In a society with high ________ on GLOBE, you would expect members of a corporation to have a strong identification with the corporation.
A) gender differentiation
B) future orientation
C) in-group collectivism
D) humane orientation
Q:
Societies with a high assertiveness rating on GLOBE would tend to be ________.
A) passive
B) excessively polite
C) competitive
D) uncertain
Q:
In a country with a low uncertainty avoidance, people cope with uncertainty ________.
A) by following rules and depending on social institutions
B) by making new rules
C) largely without rules or strong social institutions
D) by looking to the religious teachings
Q:
A country with a high uncertainty avoidance ________.
A) is highly structured and depends on rules and social institutions to cope with uncertainty
B) is highly structured and does not depend on rules and social institutions to cope with uncertainty
C) has no rules
D) has no structure or social institutions
Q:
Which of the following would be likely to be true in a country with a high power distance?
A) Hundreds of statues, billboards, and posters of the leader would appear all over the capital.
B) The leader's likeness would appear only in the newspaper from time to time.
C) Top managers and employees would dress in similar ways.
D) Rather than employ a driver, top managers would drive their own cars to work.
Q:
________ is a cultural dimension measured by Hofstede in which people identify strongly with a group within a society.
A) Power distance
B) Collectivism
C) Individualism
D) Uncertainty avoidance
Q:
In his study of differences in cultural environments, Geert Hofstede found that ________.
A) people are largely the same from culture to culture with respect to values
B) the views of managers differ greatly from those of employees with respect to values
C) the views of IBM employees differ widely from the general population with respect to values
D) people vary from culture to culture in five value categories
Q:
Status in France within a corporation is largely ________.
A) measured in the same way it is in the United States
B) based on how much money a person makes
C) based on such things as seniority and educational level
D) based on an individual's personal accomplishments
Q:
Parochialism is ________.
A) acceptance of diverse points of view
B) a desire to leave one's own culture for a foreign culture
C) a tendency to view the world through a single perspective
D) recognition of diverse religious beliefs
Q:
Which of the following is the best synonym for the word parochial?
A) religious
B) catholic
C) broad
D) narrow
Q:
A Coca-Cola bottling plant in Bolivia is wholly owned by a local businessperson. What kind of venture is this plant likely to be?
A) a franchise
B) a licensed plant
C) a foreign subsidiary
D) a joint venture
Q:
Joint ventures are a type of ________.
A) license
B) franchise
C) foreign subsidiary
D) strategic alliance
Q:
Of the approaches to pursuing international markets, developing a ________ involves the greatest commitment and risk.
A) franchise
B) joint venture
C) strategic alliance
D) foreign subsidiary
Q:
A fully global organization might set up a ________ with a foreign company to create a new, independent company that produces a specific product.
A) foreign subsidiary
B) franchise
C) licensing agreement
D) joint venture
Q:
Which of the following is usually found in the final stage of an organization's global evolution?
A) exporting products to other countries
B) outsourcing jobs to foreign countries
C) establishing strategic alliances with partners
D) licensing products in foreign countries
Q:
Franchising is used widely by ________.
A) universities
B) accounting firms
C) restaurant chains
D) electric power companies
Q:
Which choice constitutes the typical first step for an organization that is "going global"?
A) outsourcing
B) franchising
C) licensing
D) strategic alliance
Q:
Which of the following would NOT be called an "American company"?
A) a multidomestic with a home base in Memphis, Tennessee
B) a global corporation that originated in Dallas, Texas and has operations in 12 countries
C) a transnational that originated in New York City with operations in 6 countries
D) a global corporation that began in Japan but has since relocated and now has its sole headquarters in Chicago
Q:
Which of the following best characterizes a transnational corporation?
A) a single central home-country management
B) an organization in which multiple operations function with a large degree of autonomy
C) a loose alliance of totally separate, wholly independent companies
D) a company that eliminates geographical boundaries
Q:
________ is a good example of a multidomestic corporation.
A) Coca-Cola
B) John Deere
C) Procter & Gamble
D) The New York Yankees
Q:
A global corporation ________.
A) centralizes management in a single home country
B) decentralizes management so that each local country's operation is managed locally
C) decentralizes management so there is no single home location
D) has two main management locations located on different sides of the globe
Q:
A multinational corporation (MNC) ________.
A) is any organization that maintains operations in more than one country
B) is defined as a company that has its home base in the United States and various operations overseas
C) includes any company that exports goods overseas
D) is defined as any company that has no home base
Q:
Which of the following is NOT a key characteristic of a global organization?
A) exchanges goods and services with consumers in other countries
B) employs high-level technical employees and managerial talent from other countries
C) uses resources from other countries
D) has a home country in which all decisions are made and all profits flow
Q:
A global village can be best characterized as a business climate in which there are ________.
A) rigid international boundaries
B) no international boundaries
C) rigid rules and standards
D) no rules or standards
Q:
When a U.S. ship yard purchases raw materials from locations around the world, for example steel from China, this is called ________.
A) licensing
B) a joint venture
C) global sourcing
D) a global alliance
Q:
How do global supply chains resemble biological organisms?
A) Global supply chains are highly resilient in many ways, yet show marked vulnerability to seemingly small events.
B) Global supply chains are highly resilient in many ways, yet they show a marked need for increasing amounts of energy.
C) Global supply chains are highly resilient in many ways, yet they show a marked need for conflict and war.
D) Global supply chains are highly resilient in many ways, yet show marked vulnerability to microscopic intruders.
Q:
Which statement most closely represents the true state of managerial ethics?
A) There has been little reporting on managerial ethics by the press.
B) Younger managers are more ethical than older managers.
C) Managers from foreign companies are less ethical than those from the United States.
D) Managers are more ethical today than in the past.
Q:
Which of the following factors has contributed to the current view that management is more unethical today than before?
A) increasing publicity
B) increasing government standards
C) decreasing employee morale
D) changes in shareholder expectations
Q:
In a short essay, discuss how telecommuting capabilities have changed the manager's job.
Q:
Managers should expect contingent workers and core employees to be equally committed to the organization's goals.
Q:
It is predicted that contingent workers will make up 40 percent of the workforce by the end of the decade.
Q:
Today's younger workers tend to give family a higher priority than their jobs.
Q:
Caterpillar is forced to have flexible work times because it deals with suppliers or customers who may be 8 to 10 time zones away.
Q:
The U.S. workforce is now over 70 percent male.
Q:
Workplace diversity focuses on the differences between people, but not their similarities.
Q:
Gina's Hassle Line fields a call in which a work-study student is complaining that he is being discriminated against because he is a transgender person. What should Gina do?
A) contact the federal justice department
B) report the incident to the federal Civil Rights commission
C) file a federal job discrimination suit
D) contact state and/or local authorities
Q:
In the Physics department, which choice best characterizes the problem Gina needs to work on?
A) workforce diversity
B) entrepreneurship
C) customer service
D) work process engineering
Q:
University (Scenario)Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities, she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of other things.Among the problems Gina needs to deal with are complaints from students that the Physics Department has only one faculty member who is a woman and one who is a member of a minority group. Gina has been meeting with the department chair to address this problem.Gina recognizes that students and parents pay a lot of money to attend the university, so when large and small problems arise Gina wants them dealt with effectively. She has installed a 24-hour "Hassle Line" with highly trained people to answer questions and solve problems. She hopes to have her Hassle Line employees function within a customer responsive culture.Gina sees her school's greatest opportunity to increase enrollment in prospective students who are good at multitasking and are good with technology. What term describes these prospective students?A) Baby BoomersB) Gen YersC) Gen XersD) Gen Zers
Q:
Managers hire contingent workers because they are ________ than permanent workers.A) more loyalB) more productiveC) more flexibleD) less costly
Q:
Part-time, temporary, and contract workers who are available for hire on an as-needed basis are known as ________.
A) consultants
B) core employees
C) summer employees
D) a contingent workforce
Q:
Which of the following is NOT a typical attempt by management to provide flexibility in the workplace?
A) benefits for part-time employees
B) on-site day care
C) telecommuting
D) job sharing
Q:
In global companies, a major cause of the line between work and nonwork getting blurred is ________.
A) employees needing to commute long distances
B) needing to communicate with overseas operations in different time zones
C) needing to communicate on a face-to-face basis with employees
D) employees needing to work on holidays
Q:
Workforce diversity will be significantly affected in the next decade by ________.
A) increases in the teen worker population
B) the aging of the U.S. population
C) increases in the U.S. divorce rate
D) increases in U.S. birthrates
Q:
Which problems are women LEAST likely to face in today's workplace?
A) a gender pay gap
B) being outnumbered in the workplace
C) career interruptions due to childbirth
D) skepticism about whether they are qualified to do the job
Q:
Which kind of discrimination is NOT prohibited under federal law?
A) discrimination against gays and lesbians
B) discrimination against Muslims
C) discrimination against people from the Middle East
D) discrimination against women or men
Q:
Who was most likely to have a job that was free of discrimination?
A) a white person in a wheelchair in 1997
B) an African American person in 1962
C) an Asian American person in a wheelchair in 1989
D) a 75-year-old white person in 1963
Q:
In addition to prohibiting age discrimination, what else does the Age Discrimination Act do?
A) Sets the mandatory age for receiving Social Security benefits.
B) Allows for early retirement for age related causes of poor performance.
C) Restricts mandatory retirement at specific ages.
D) Created the Equal Employment Opportunity Commission.
Q:
Which of the following would be most likely to be true of two random people of the same race?
A) They are likely to have very different skin color and hair type.
B) They are unlikely to speak the same language.
C) They are likely to have similar skin color and hair type.
D) They are likely to share the same cultural traditions.
Q:
Which of the following is commonly considered a category of workforce diversity?
A) education level
B) computer skills
C) style of dress
D) age
Q:
In a short essay, discuss arguments for and against social responsibility.
Q:
A theory of justice view of ethics focuses on individual liberties and privileges.